NCR

APRIL 28, 2017

With the landscape shifting rapidly for the financial services industry – thanks to the rise of digital and changing consumer expectations – being able to provide a strong customer experience (CX) can be a key differentiator that helps banks stand out in a crowded and increasingly competitive market.

Customer Experience 91

Customer Experience Analytics Community User Experience 91

Perficient

JANUARY 27, 2021

How the consumer feels –whether good or bad – while buying and using a product is the design. podcast , host Jim Hertzeld interviews Chris Bernard, VP of User Experience and Design at CDK Global and asks “What would happen if we convinced the CEO to embrace design?” In Season 1, Episode 2 of the What If?

Digital Strategies 443

Digital Strategies UX Strategy Chicago 443

Perficient

OCTOBER 26, 2020

Digital process automation (DPA) services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. Consulting offerings that cover strategy, user experience, and change management, along with technology.

Report 294

Report Strategy US User Experience 294

Perficient

FEBRUARY 22, 2023

Whether you’re an insurance carrier or a broker, change is here and change is about to accelerate beyond the prior few years when our world was modified in ways none of us had ever seen. How are your systems set up to provide customers with seamless experiences? Customers are favoring simple user experiences more than ever.

Trends 275

Trends Customer Experience Case Study Data 275

ZootBlog

OCTOBER 11, 2016

This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. That is a staggering statistic clearly pointing to a poor user experience. A streamlined user experience that eliminates typing and scrolling is essential.

User Experience 60

User Experience Mobile Data Las Vegas 60

Jack Henry

AUGUST 9, 2019

At some point during our careers, most of us have had experiences working with both good and bad software systems. While it’s sometimes difficult to pinpoint exactly what determines your satisfaction level with a system, one thing is certain: You know a good one when you use it.

User Experience 60

User Experience Software System US 60

Perficient

SEPTEMBER 15, 2020

And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users.

User Experience 427

User Experience Innovation Branding Customer Experience 427

FICO

AUGUST 3, 2016

When I tell someone what I do—customer experience consulting or customer experience management—the most common reaction is a nod. Customer experience is one of those topics that people hear mentioned and often think is something else. We make costly missteps and may have to backtrack or even start over.

Customer Experience 40

Customer Experience User Experience Branding Company 40

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic. The customer experience online has dozens of critical elements. The digital shift is definitely on.

Retail 144

Retail Customer Experience social media User Experience 144

Jack Henry

AUGUST 26, 2015

As financial services become more reliant on the technology we leverage to better serve our clients , it would benefit us to view our own product processes through a modern lens. Author: Derik Sutton, DSutton@ProfitStars.com.

User Experience 60

User Experience UX Software US 60

PYMNTS

FEBRUARY 3, 2020

Business-to-business (B2B) IT firm Xenon arc is launching an enhanced eCommerce platform for small and medium-sized businesses (SMBs) to improve their user experience when tapping services for the materials industry, the firm announced on Tuesday (Feb. The advanced B2B eCommerce solution is powered by Magento Commerce.

User Experience 130

User Experience Washington Leadership Marketing Strategies 130

PYMNTS

AUGUST 12, 2020

Seamless customer experiences are essential because consumers that face onboarding strains are likely to seek services elsewhere, Rodrigo Rodríguez , assortment and merchandising regional manager for Latin American eCommerce marketplace Linio , explained in a recent PYMNTS interview.

Customer Experience 197

Customer Experience Maine Regional America 197

PYMNTS

OCTOBER 14, 2019

“We are proud to say that some of Finland’s most accomplished companies trust Enterpay to deliver unique, digital payment services to their B2B customers,” Jarkko Anttiroiko, CEO at Enterpay, said in a press release. It should be just as easy for companies to shop online, as it is privately.”. “We billion) European e-commerce market. “In

User Experience 116

User Experience Risk Management Customer Experience Capital 116

PYMNTS

JULY 16, 2019

Silicon Valley’s Ondot Systems has developed a new cloud service for debit and credit card issuers that offers a great user experience while also being fast, easy and accessible, Ondot said in a press release. A key concern we hear about from customers is security and compliance,” Narayan said.

Innovation 128

Innovation Compliance User Experience Cards 128

PYMNTS

MAY 19, 2017

In its announcement, WEX said the platform was designed to offer a better user experience for its clients. Customer experience is a critical consideration when thinking about how your organization is going to be relevant tomorrow.”.

Online 101

Online Cards User Experience Customer Experience 101

PYMNTS

JUNE 4, 2019

“Xpollens removes the complexity of issuing and managing payments methods, allowing Fintechs, retailers and corporates to concentrate on their core business, on providing the best customer experience, and to take full advantage of the huge business opportunities afforded by PSD2,” said Natixis Payments CEO Pierre-Antoine Vacheron.

Payments 115

Payments User Experience Cards Fintech 115

PYMNTS

SEPTEMBER 4, 2018

As the bank hones in on offering a unified customer experience through both digital and physical channels, it will roll out digital banking capabilities for the first time. In other news, Philippine Veterans Bank has selected Fiserv to help the bank undergo a digital transformation, Fiserv said in an announcement.

User Experience 100

User Experience Customer Experience Regional Digital Banking 100

PYMNTS

MAY 20, 2020

A vast majority of us, of course, are working from home — perhaps not even our homes, but via shelter-in-place locations with family and friends. Many of us are buying goods or services (streaming media, for example), that were not on the radar before. Triangulating all of that information helps give a holistic view of the customer.

Fraud 208

Fraud Examples Data Tools 208

Celent Banking

NOVEMBER 12, 2014

Since the launch of neo-banks like Moven , Simple , and GoBank , financial institutions in the US have been avidly monitoring their popularity. Yet these recent issues serve as a reality check for the neo-bank model—when your value proposition is customer experience, technical issues look 10x worse.

social media 232

social media Customer Experience Branding Mobile 232

Insights on Business

MARCH 26, 2018

Diamond kicked off the session by outlining how disruptive forces shape the industry, factors such as the “customer experience is a new control point”. Financial institutions’ customers demand personalized experience driven by analytics and artificial intelligence, and it has to be mobile. Lastly, Ms. Hello, Cora!

User Experience 135

User Experience Compliance Maine Regulation 135

PYMNTS

FEBRUARY 20, 2020

Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success. On the front end, he noted, Angular enables the ability to run several UX experiments and roll out different features to different segments. “It Instead of using Excel sheets from the U.S.

UX 210

UX Retail Technology Mobile 210

Celent Banking

JUNE 17, 2015

Digital has allowed industries to overcome some of the barriers facing other customer experiences. Virtualizing the workforce, aggregating talent, and allowing customers to access them remotely, either in a branch environment or from a personal device, is at least one path forward. As video service becomes more mature (i.e.

Video 100

Video Customer Experience User Experience Training 100

Perficient

MAY 28, 2020

It’s exciting to be a key member of a project in which the end-solution will ultimately be used by everyone I know, including myself.” — Jeff Schimmel , Lead Business Consultant, Automation Consulting. More on How We’re Working with Pega Technology: Cloud-based business solution streamlines user experience and reduces costs.

Leadership 467

Leadership Groups DC Management 467

PYMNTS

OCTOBER 7, 2019

The services will be embedded into the car’s operating system, so drivers can access the same features they use on their phones from their vehicles. Santiago Chamorro, GM’s vice president for global connected customer experience, said the car company decided on the move after doing some customer research.

Google 159

Google Software User Experience Examples 159

Insights on Business

FEBRUARY 4, 2019

We begin to think outside the box, look at things from a different perspective: “Yes, this works for us, but how can we make it work better for everyone?”. Competition is increasing, customer’s expectations are rising, and they are demanding more. Disruption is happening all around us. Let us help with our SPM Buyers Guide.

Innovation 79

Innovation Software US Management 79

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. because it would impact the user interface and user experience, and thus, the production process.

Meeting 294

Meeting Examples UX Case Study 294

Cisco

JULY 29, 2021

In our ever-changing world, where the application represents the business itself and the level of digitization it provides is directly related to the perception of the brand; enterprises must ensure they stand differentiated by providing exceptional user experience – both for their customers as well as their employees alike.

Customer Experience 172

Customer Experience User Experience Analytics Resources 172

Fintech Labs Insights

JANUARY 27, 2016

What if you could keep all the things you like about the in-person customer experience and leave out everything you don’t like? “This allows us to pre-authenticate the visitor,” Michaeli explained. It saves time, it saves cost, and it dramatically enhances the customer experience.”

Customer Experience 12

Customer Experience Online New York City Video 12

PYMNTS

JULY 5, 2017

We work with some of the most innovative companies in the world around payments and other technologies, enabling us to become the spear of innovation for enterprises. We also work with many emerging growth startups and SMBs, which forces us to be agile, fast and responsive, while providing continuous momentum to the market and to customers.

Innovation 121

Innovation Customer Experience Mobile Security 121

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3

Customer Experience 52

Customer Experience Analytics Strategy Management 52

PYMNTS

MARCH 8, 2019

There’s always that question around data, and [if] people are really going to share this type of data with [us],” Baclin said of Zopa’s products, which include a new income verification service for its loans that was developed in partnership with fellow U.K. -based P2P loan provider Zopa , in a recent interview with PYMNTS.

Lending 135

Lending Data Security Regulation 135

PYMNTS

SEPTEMBER 7, 2017

We put a lot of thought and innovation into our product design to make sure our end users (fraud analysts or fraud managers) are productive, efficient and have a delightful user experience. This approach vaccinated us against any new strategy or tactic that might be used by fraudsters and put us one step ahead in the game.

Analytics 116

Analytics Fraud Innovation Industry 116

PYMNTS

DECEMBER 30, 2016

Facing a lower rate of shopper turnout, some retailers are realizing the importance of helping the customer experience go as smoothly as possible. Offering a smooth checkout process is one way that retailers are improving payment solutions and keeping customers engaged with their businesses. About The Tracker.

Tools 122

Tools Retail Payments US 122

PYMNTS

SEPTEMBER 22, 2017

The Equifax breach lingers like the remnants of a bad lunch, making us all feel queasy about which data has been compromised and who just might be developing new ways to trick us out of money or privacy — now and in the future. The second and overlooked area of innovation is in the area of user experience.

Innovation 140

Innovation Knowledge Base Online Mobile 140

NCR

SEPTEMBER 5, 2017

Nearly half (43 percent) of American consumers told us that they wanted financial service companies to improve loyalty programs by offering a larger selection of rewards. Providing a frictionless redemption experience should also be a top priority for loyalty program operators.

How To 45

How To User Experience Analysis US 45

FICO

APRIL 19, 2018

We have seen remarkable changes in banking in the last two years as lenders accelerate their digital transformation and reinvent the customer experience,” said Tim VanTassel, vice president of FICO's credit lifecycle business line. FICO is also using Amazon Web Services to deliver CCS Voice. “We

Miami 40

Miami Analytics Florida Management 40

Insights on Business

OCTOBER 12, 2018

She stayed up nights, wondering, what’s next for us? Digital transformation for the financial industry considers unique challenges such as non-traditional entrants, regulatory demands, and an increased demand for integrated customer experiences. Follow us on Twitter and subscribe on YouTube.

Innovation 87

Innovation Strategy Industry Technology 87