ZootBlog

OCTOBER 11, 2016

This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. We covered everything from pain points to fraud and compliance and best practices to manage it all. That is a staggering statistic clearly pointing to a poor user experience.

User Experience 60

User Experience Mobile Data Las Vegas 60

Perficient

SEPTEMBER 15, 2020

And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users.

User Experience 427

User Experience Innovation Branding Customer Experience 427

FICO

AUGUST 3, 2016

When I tell someone what I do—customer experience consulting or customer experience management—the most common reaction is a nod. Customer experience is one of those topics that people hear mentioned and often think is something else.

Customer Experience 40

Customer Experience User Experience Branding Company 40

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic. The customer experience online has dozens of critical elements. The digital shift is definitely on.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

OCTOBER 14, 2019

“We are proud to say that some of Finland’s most accomplished companies trust Enterpay to deliver unique, digital payment services to their B2B customers,” Jarkko Anttiroiko, CEO at Enterpay, said in a press release. Enterpay already has partnerships with some of the leading Nordic businesses in credit management, invoicing, and finance.

User Experience 116

User Experience Risk Management Customer Experience Capital 116

PYMNTS

AUGUST 12, 2020

Seamless customer experiences are essential because consumers that face onboarding strains are likely to seek services elsewhere, Rodrigo Rodríguez , assortment and merchandising regional manager for Latin American eCommerce marketplace Linio , explained in a recent PYMNTS interview.

Customer Experience 197

Customer Experience Maine Regional America 197

Perficient

MAY 28, 2020

With the easy to use interface and unique layer cake design, implementation could be done in a few different ways, so it was fun to discuss how and why each way was best.” — Lindsay Denton , Project Manager, Healthcare. Go inside Life at Perficient and connect with us on LinkedIn and Twitter.

Leadership 467

Leadership Groups DC Management 467

PYMNTS

MAY 19, 2017

The launch of its Online Service Center for WEX Motorpass fleet cards provides a digital portal through which managers can gain a holistic view of transactions made on cards connected to the account, set controls on those cards, change PINs, create annual and quarterly reports and request receipts.

Online 101

Online Cards User Experience Customer Experience 101

PYMNTS

JUNE 4, 2019

Xpollens removes the complexity of issuing and managing payments methods, allowing Fintechs, retailers and corporates to concentrate on their core business, on providing the best customer experience, and to take full advantage of the huge business opportunities afforded by PSD2,” said Natixis Payments CEO Pierre-Antoine Vacheron.

Payments 115

Payments User Experience Cards Fintech 115

PYMNTS

JULY 16, 2019

Silicon Valley’s Ondot Systems has developed a new cloud service for debit and credit card issuers that offers a great user experience while also being fast, easy and accessible, Ondot said in a press release. A key concern we hear about from customers is security and compliance,” Narayan said.

Innovation 128

Innovation Compliance User Experience Cards 128

PYMNTS

MAY 20, 2020

A vast majority of us, of course, are working from home — perhaps not even our homes, but via shelter-in-place locations with family and friends. Many of us are buying goods or services (streaming media, for example), that were not on the radar before. Triangulating all of that information helps give a holistic view of the customer.

Fraud 208

Fraud Examples Data Tools 208

Insights on Business

FEBRUARY 4, 2019

We begin to think outside the box, look at things from a different perspective: “Yes, this works for us, but how can we make it work better for everyone?”. Competition is increasing, customer’s expectations are rising, and they are demanding more. Disruption is happening all around us. Let us help with our SPM Buyers Guide.

Innovation 79

Innovation Software US Management 79

Insights on Business

MARCH 26, 2018

At IBM Think, the premier business and technology conference, the main theme is “mankind + machine,” and during the Wednesday morning session with Ian Hurst and Sarah Diamond, IBM General Managers of Banking and Financial Markets, and Naresh Vyas, Royal Bank of Scotland Head of Solutions, that theme was on full display. Lastly, Ms.

User Experience 135

User Experience Compliance Maine Regulation 135

PYMNTS

FEBRUARY 20, 2020

Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success. On the front end, he noted, Angular enables the ability to run several UX experiments and roll out different features to different segments. “It Instead of using Excel sheets from the U.S.

UX 210

UX Retail Technology Mobile 210

PYMNTS

MARCH 8, 2019

There’s always that question around data, and [if] people are really going to share this type of data with [us],” Baclin said of Zopa’s products, which include a new income verification service for its loans that was developed in partnership with fellow U.K. -based P2P loan provider Zopa , in a recent interview with PYMNTS.

Lending 135

Lending Data Security Regulation 135

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Cisco

JULY 29, 2021

In our ever-changing world, where the application represents the business itself and the level of digitization it provides is directly related to the perception of the brand; enterprises must ensure they stand differentiated by providing exceptional user experience – both for their customers as well as their employees alike.

Customer Experience 172

Customer Experience User Experience Analytics Resources 172

PYMNTS

DECEMBER 30, 2016

Facing a lower rate of shopper turnout, some retailers are realizing the importance of helping the customer experience go as smoothly as possible. Offering a smooth checkout process is one way that retailers are improving payment solutions and keeping customers engaged with their businesses. About The Tracker.

Tools 122

Tools Retail Payments US 122

FICO

APRIL 19, 2018

FICO today unveiled a host of new retail banking solutions that allow lenders to manage the credit lifecycle in a way that is smarter, faster and simpler. Lenders are engaged in an analytic arms race to find, delight and retain the right customers by determining and deploying differentiated offers and experiences.”.

Miami 40

Miami Analytics Florida Management 40

FICO

DECEMBER 20, 2022

Vice President, Product Management. As FIs have more customers using more forms of digital payments, defending against the dizzying array of scams will be crucial to their customer experiences, and potentially required for regulatory compliance. Fighting Scams and Authorized Push Payment Fraud in the US.

Fraud 52

Fraud Payments South Carolina Compliance 52

PYMNTS

SEPTEMBER 7, 2017

For example, our Fraud Desk department is a business model innovation we came up with to help customers who need to augment their fraud operations that go beyond our models/products. This approach vaccinated us against any new strategy or tactic that might be used by fraudsters and put us one step ahead in the game.

Analytics 116

Analytics Fraud Innovation Industry 116

Fintech Labs Insights

MAY 14, 2017

As part of our FinDEVr Feature series , which highlights some of the speakers you will see on stage at the event, we recently interviewed the developer community manager of one of the presenting companies, eSignLive by VASCO. Tell us about your favorite implementation of your solution/technology.

Community 15

Community Management Analytics Case Study 15

PYMNTS

JUNE 6, 2016

It’s about, how do you make things more relevant to customers and clients so they can do things when they want to, on their time, being able to do it without jumping through hoops … but doing it in a way that they feel protected [with] security, privacy, transparency.”. Shaping a streamlined experience.

Security 100

Security Technology Training America 100

PYMNTS

OCTOBER 13, 2020

The panel included: Todd Adler , senior vice president, director of treasury management at Commerce Bank ; Drew Edwards , CEO of Ingo Money ; Tom Halpin , executive vice president at HSBC ; Kristen Michaud , managing director, InBlock at LiquidX ; Shahrokh Moinian , EMEA head of wholesale payment at J.P. Setting the Stage.

Fintech 190

Fintech Payments Customer Experience Examples 190

William Mills

MAY 11, 2016

CreditHQ helps businesses manage cashflow. They analyze credit interactions to determine which customers will pay, and when. Managing cash flow – targeted at small business in partnership with banks. ^KT. Here’s another solution for document management and origination. ^SR. David Carr (Innovation Manager).

Video 40

Video Mobile social media Analytics 40

PYMNTS

JANUARY 7, 2021

“Anytime’s entry into the Orange Bank family marks a new development opportunity for us in a high-value market segment while establishing strong synergies with Orange Bank and Orange,” Orange Bank CEO Paul de Leusse said in the announcement. 6) from both new and existing investors, per a report in the Hindu Business Line.

Software 165

Software Chicago User Experience Online 165

PYMNTS

MARCH 23, 2018

But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens. At the same time, providers must ensure a positive, consistent customer experience. For us, artificial intelligence is already embedded in our network and how we help protect our partners.

Innovation 186

Innovation Security Customer Experience Technology 186

NCR

JULY 26, 2017

Financial institutions need to be ready to meet this level of expectation in an area that remains absolutely critical to the overall customer experience in retail banking: the self-service channel. Why self-service is so important. How to maximize availability.

Mobile 81

Mobile ATM User Experience Meeting 81

Fintech Labs Insights

DECEMBER 14, 2016

To do this, our solution integrates three separate technologies: a new secure channel with key distribution, multi-factor authentication, and Software Defined Perimeters that reduce the attack surface of your applications all while enabling an amazing user experience. Finovate: Who are your primary customers?

Security 12

Security Cyber Security New Jersey System 12

FICO

JUNE 16, 2021

The Customer Journey Less Travelled Can Cost You. Pandemic lockdowns and social distancing pushed us online to discover how to do business with everyone from the local grocer, cafes, yoga teachers, furniture stores, pharmacies, and banks to name just a few. Our experience of these digital journeys varied enormously.

Analytics 52

Analytics Survey Cards Customer Experience 52

PYMNTS

JUNE 29, 2017

Well, some of us did — mostly those who were willing to sleep on the sidewalk outside an Apple Store got it on day one. No, we asked a few payments and commerce experts to give us their guidance on the story so far, and what they think is yet to come. And on June 29, 2007, we finally got it. We asked a Magic 8 Ball.

Apple 150

Apple Mobile Innovation social media 150

William Mills

MAY 9, 2018

I’ve participated in every US event except one as well as Finovate Europe last year. Presenter Profile: How they describe themselves: AI Foundry uses AI and user-guided machine learning to transform enterprise operations by integrating information, people and processes. Product Demoed: Agile Mortgages. Key Executives.

Security 40

Security Samsung Strategy San Jose 40

CB Insights

JANUARY 8, 2019

Keeping people in its ecosystem is also how Apple has managed to create an attractive third-party developer ecosystem in its app store. Various existing healthcare players have notoriously terrible brand and customer experience, which has been Apple’s focus as a company. iPhone owners older than 13 in the US alone.

Apple 78

Apple Data Industry Study 78

NCR

DECEMBER 27, 2015

In the US, for instance, recent research by Symantec reveals almost half of consumers (47 per cent) report being affected by cyber crime, while 80 per cent are concerned they will fall victim to such problems. The rollout of chip cards in the US, which is already a huge market for fraudsters, could drive yet further growth in CNP crimes.

Fraud 40

Fraud Online Cards Security 40

Banking 2020

MARCH 12, 2015

That’s perfect for industry observers and bloggers looking to pontificate, but totally boring for those of us actually in the trenches. Sure, in an environment where the branch and the ATM have to co-exist with custom mobile apps, omni-channel isn’t just important, it’s inevitable. And so it is with omni-channel.

ATM 40

ATM Retail Mobile Atlanta 40

Fintech Labs Insights

JANUARY 19, 2017

There are few challenges greater for FI than turning massive amounts of customer data into valuable insights on how to serve those customers better. “Everybody today seems to be focused on customer experience, and giving your customers whatever they want. Finovate: Who are your primary customers?

Data 12

Data Customer Experience User Experience System 12

William Mills

SEPTEMBER 7, 2016

Data and Analytics are a profit center rather than something that just needs to be managed. Demo: A Wealth Management Company (ACME)– GoodData can embed analytics directly in ACME’s dashboard. Also a pretty good customer experience. From Website: Aleo is a place where you can buy and sell various products and services.

Mobile 40

Mobile Cards Fraud Data 40