Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Consumerism has reached critical mass in healthcare.

User Experience 427

User Experience Innovation Branding Customer Experience 427

ZootBlog

OCTOBER 11, 2016

This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. That is a staggering statistic clearly pointing to a poor user experience. A streamlined user experience that eliminates typing and scrolling is essential.

User Experience 60

User Experience Mobile Data Las Vegas 60

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. Coming from AppDynamics , 95 percent of respondents said they have changed their digital technology priorities as a result of the pandemic. Fifty-nine percent said they have been “firefighting” with short-term fixes to technology problems.

Retail 144

Retail Customer Experience social media User Experience 144

Jack Henry

AUGUST 26, 2015

As financial services become more reliant on the technology we leverage to better serve our clients , it would benefit us to view our own product processes through a modern lens. Author: Derik Sutton, DSutton@ProfitStars.com.

User Experience 60

User Experience UX Software US 60

PYMNTS

FEBRUARY 3, 2020

Business-to-business (B2B) IT firm Xenon arc is launching an enhanced eCommerce platform for small and medium-sized businesses (SMBs) to improve their user experience when tapping services for the materials industry, the firm announced on Tuesday (Feb. The advanced B2B eCommerce solution is powered by Magento Commerce.

User Experience 130

User Experience Washington Leadership Marketing Strategies 130

PYMNTS

FEBRUARY 20, 2020

Lucaciu is the chief technology officer of Adore Me , an eCommerce and brick-and-mortar retailer that has adjusted to disruptive changes in its market, including the bankruptcy of the parent company of Victoria’s Secret. Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success.

UX 210

UX Retail Technology Mobile 210

Perficient

MAY 28, 2020

It’s exciting to be a key member of a project in which the end-solution will ultimately be used by everyone I know, including myself.” — Jeff Schimmel , Lead Business Consultant, Automation Consulting. More on How We’re Working with Pega Technology: Cloud-based business solution streamlines user experience and reduces costs.

Leadership 467

Leadership Groups DC Management 467

PYMNTS

SEPTEMBER 4, 2018

As the bank hones in on offering a unified customer experience through both digital and physical channels, it will roll out digital banking capabilities for the first time.

User Experience 100

User Experience Customer Experience Regional Digital Banking 100

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.)

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

MAY 20, 2020

A vast majority of us, of course, are working from home — perhaps not even our homes, but via shelter-in-place locations with family and friends. Many of us are buying goods or services (streaming media, for example), that were not on the radar before. Triangulating all of that information helps give a holistic view of the customer.

Fraud 208

Fraud Examples Data Tools 208

Celent Banking

NOVEMBER 12, 2014

Since the launch of neo-banks like Moven , Simple , and GoBank , financial institutions in the US have been avidly monitoring their popularity. Yet these recent issues serve as a reality check for the neo-bank model—when your value proposition is customer experience, technical issues look 10x worse.

social media 232

social media Customer Experience Branding Mobile 232

PYMNTS

OCTOBER 7, 2019

The services will be embedded into the car’s operating system, so drivers can access the same features they use on their phones from their vehicles. Santiago Chamorro, GM’s vice president for global connected customer experience, said the car company decided on the move after doing some customer research.

Google 159

Google Software User Experience Examples 159

Insights on Business

MARCH 26, 2018

At IBM Think, the premier business and technology conference, the main theme is “mankind + machine,” and during the Wednesday morning session with Ian Hurst and Sarah Diamond, IBM General Managers of Banking and Financial Markets, and Naresh Vyas, Royal Bank of Scotland Head of Solutions, that theme was on full display. Lastly, Ms.

User Experience 135

User Experience Compliance Maine Regulation 135

Insights on Business

FEBRUARY 4, 2019

We begin to think outside the box, look at things from a different perspective: “Yes, this works for us, but how can we make it work better for everyone?”. Software vendors are in a fast-paced environment where technology is advancing at a rapid pace, where everyone and everything is innovating. Disruption is happening all around us.

Innovation 79

Innovation Software US Management 79

PYMNTS

SEPTEMBER 7, 2017

A portion of my daily routine also involves talking to our existing/potential customers and partners, understanding their perspectives on product usage, addressing their questions and exploring new opportunities. We target the shortest possible time to deployment for our new customers. PYMNTS: What do you wish you had more time to do?

Analytics 116

Analytics Fraud Innovation Industry 116

PYMNTS

MARCH 8, 2019

There’s always that question around data, and [if] people are really going to share this type of data with [us],” Baclin said of Zopa’s products, which include a new income verification service for its loans that was developed in partnership with fellow U.K. -based P2P loan provider Zopa , in a recent interview with PYMNTS.

Lending 135

Lending Data Security Regulation 135

PYMNTS

JULY 5, 2017

We work with some of the most innovative companies in the world around payments and other technologies, enabling us to become the spear of innovation for enterprises. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

DECEMBER 30, 2016

Facing a lower rate of shopper turnout, some retailers are realizing the importance of helping the customer experience go as smoothly as possible. Offering a smooth checkout process is one way that retailers are improving payment solutions and keeping customers engaged with their businesses.

Tools 122

Tools Retail Payments US 122

Fintech Labs Insights

JANUARY 27, 2016

What if you could keep all the things you like about the in-person customer experience and leave out everything you don’t like? “This allows us to pre-authenticate the visitor,” Michaeli explained. It saves time, it saves cost, and it dramatically enhances the customer experience.”

Customer Experience 12

Customer Experience Online New York City Video 12

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3

Customer Experience 52

Customer Experience Analytics Strategy Management 52

NCR

DECEMBER 5, 2017

It’s not uncommon to hear these concepts mentioned alongside the likes of artificial intelligence and the Internet of Things in any discussion about the technologies that are driving change in the modern world. billion in 2017, before soaring to US$143.3 billion by 2020. But could that be about to change?

Innovation 58

Innovation Technology Cleveland Security 58

PYMNTS

JUNE 6, 2016

Customers are drawn to banking technology that is easy to use yet secure enough to safeguard their personal information. For major banks looking to gain consumer trust while staying ahead of the technological curve, creating services that are both simple and secure can be a major challenge.

Security 100

Security Technology Training America 100

PYMNTS

SEPTEMBER 22, 2017

The Equifax breach lingers like the remnants of a bad lunch, making us all feel queasy about which data has been compromised and who just might be developing new ways to trick us out of money or privacy — now and in the future. The second and overlooked area of innovation is in the area of user experience.

Innovation 140

Innovation Knowledge Base Online Mobile 140

Insights on Business

OCTOBER 12, 2018

She stayed up nights, wondering, what’s next for us? I need an enterprise scale transformation approach powered by new technologies including cloud. Imagine you could accelerate the velocity of the business through information technology while saving 21% year over year on IT costs.

Innovation 87

Innovation Strategy Industry Technology 87

FICO

DECEMBER 20, 2022

Since we are in the early stages for many new payment technologies, the steps FIs take in 2023 will shape how these new payment markets unfold. Buy-Now-Pay-Later Will Win on Customer Experience but Needs Enhanced Security. BNPL usage is beginning to hit critical mass, with roughly 60 million users today. Related posts.

Fraud 52

Fraud Payments South Carolina Compliance 52

FICO

APRIL 19, 2018

We have seen remarkable changes in banking in the last two years as lenders accelerate their digital transformation and reinvent the customer experience,” said Tim VanTassel, vice president of FICO's credit lifecycle business line. FICO is also using Amazon Web Services to deliver CCS Voice. “We

Miami 40

Miami Analytics Florida Management 40

Fintech Labs Insights

MARCH 13, 2017

At FinovateEurope last month, the company showed off its mobile onboarding solution, ID_Mobile , that leverages biometric technology combined with the social network and geolocation of the user. These additional factors verify that the user matches their identity document and builds their digital identity profile in the background.

User Experience 18

User Experience Fraud Maine Mobile 18

Fintech Labs Insights

JANUARY 12, 2017

Not a stranger to banks’ needs, Moonraft Innovation Labs spent six years in partnership with financial institutions across the globe to help them deliver an enhanced customer experience. During this time the company realized how banks struggle to keep up with the pace of customer expectations in innovation.

Innovation 12

Innovation User Experience America Customer Experience 12

Fintech Labs Insights

MAY 14, 2017

From a technologist’s perspective, what’s unique and game-changing about your technology? Williams: Electronic signature as a whole is game-changing technology because it allows organizations to fully automate businesses processes – processes that would normally fall to paper whenever a signature or approval is required.

Community 15

Community Management Analytics Case Study 15

PYMNTS

MARCH 23, 2018

But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens. At the same time, providers must ensure a positive, consistent customer experience. Meanwhile, criminals are increasingly using technology designed for good in a nefarious manner.

Innovation 186

Innovation Security Customer Experience Technology 186

PYMNTS

JULY 14, 2016

Well-established financial institutions often have big costs and outdated existing technology, which can make them slow to react to trends and developments in the rapidly evolving digital banking space. So we can actually build the bank of tomorrow based on the technology of today.”. The L-word and a banking app?

User Experience 100

User Experience Digital Banking Customer Experience Innovation 100

PYMNTS

OCTOBER 13, 2020

Indeed, as the panelists noted, the winds of change had already been blowing as COVID-19 alighted on every corner of the globe and forced us all to embrace distributed, remote accounting and treasury services environments, tasked with modernizing data and payment flows. The end user experience is critical, too, he said, and must be seamless.

Fintech 190

Fintech Payments Customer Experience Examples 190

PYMNTS

JANUARY 7, 2021

Plus, Udaan lands funding for B2B eCommerce technology, Kofax collaborates on AP automation and Bringg partners for B2B delivery. Bringg is teaming up with Uber Technologies in a deal that will give corporate customers of the logistics software firm “seamless access” to Uber Direct drivers, the company announced on Wednesday (Jan.

Software 165

Software Chicago User Experience Online 165

William Mills

MAY 11, 2016

Helping banks with customer retention by transforming data into knowledge about their customer’s engagement and key events on their journey. Race Data brought bank client on stage who is thrilled with the product, he also states that the technology gives context to bank call center employees as well. ^KT. Robert Armiak (CEO).

Video 40

Video Mobile social media Analytics 40

PYMNTS

JULY 13, 2016

NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience. And, by basing its offering on digital technology, NUMBER26 can offer more features than large, slower-moving institutions.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

Fintech Labs Insights

DECEMBER 14, 2016

Finovate: What problem does your technology solve ? Uniken looks at the world differently by revolutionizing the way that people think about identity authentication and why it must be done over a secure channel that addresses the threats we now experience. Finovate: Who are your primary customers? His responses are below.

Security 12

Security Cyber Security New Jersey System 12

Jack Henry

FEBRUARY 4, 2015

The world of mobile technology and app based technology has completely changed the way all of us obsessively monitor our phones. Let’s be honest, some of us spend as much time “playing” with our phone as we do working on it. These app based technologies have changed travel, social media, news, and entertainment.

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social media Customer Experience User Experience US 60