PYMNTS

AUGUST 6, 2019

Allow us at PYMNTS to do our own small part in that ongoing effort, and apply that quote to the world of B2B customer experience — and the never-ending push to build a better digital ecosystem around that concept. A robust, predictive and personal customer experience (CX), arguably, is becoming the name of the game. “CX

Customer Experience 170

Customer Experience Data Technology Examples 170

Perficient

SEPTEMBER 2, 2020

Once you select which user group you are, the site will remember your preferences and tailor the experience and content to your needs and expectations. By building a superior customer experience like Roche does, you’ll not only keep your customers coming back, but you’ll also drive more revenue.

User Experience 547

User Experience Customer Experience US Analytics 547

Perficient

JANUARY 26, 2022

TD emphasized that this elevated focus on the customer experience has proven essential to their business strategy and that they are continuing to invest in marketing and technology to ensure their preparedness for continuous growth. “As We’d love for you to join us.

Customer Experience 484

Customer Experience Strategy Digital Strategies Analytics 484

Perficient

FEBRUARY 22, 2023

The Summit brings together experts in the field, including bank executives, technology vendors, and consultants, to discuss the latest advancements in automation and its impact on the banking industry. Perficient will also bring insight surrounding the banking industry’s growing use of blockchain to the Summit.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

Perficient

AUGUST 5, 2020

With our team’s help, the client has been able to transition a significant portion of their userbase to a named user system and allowed us the opportunity to help develop the tools that their clients will use to manage these users.” — Austin Spinazze, Associate Technical Consultant. “I It’s always easy to find someone to ask advice.

Technology 441

Technology Austin Leadership US 441

Perficient

AUGUST 6, 2020

As you navigate the current landscape, providing a personalized and superior customer experience is more important than ever before. Successful leaders recognize that communicating with customers effectively can be the difference between standing out or losing a customer to a competitor – especially now. Register Today.

US 309

US Customer Experience Strategy National 309

PYMNTS

OCTOBER 8, 2020

As cloud technologies emerge to help financial institutions (FIs) drive digital innovation, Finastra has introduced its Fusion Payments To Go offering for small and medium-sized banks. By adopting Vault, we unlock new possibilities to deliver a seamless banking experience that will inevitably help us reach more customers.”.

Innovation 301

Innovation Technology Fintech Payments 301

Perficient

JUNE 24, 2020

He interviews people across the spectrum, from practitioners to analysts to industry thought leaders, and explores various topics including innovation, technology, and customer experience. In the newest episode, Sean shared some anecdotes and his thoughts on customer experience in the financial services industry.

Customer Experience 332

Customer Experience Maine Course Industry 332

Perficient

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Leveraging cloud technology for streamlined operations and enhanced scalability.

Trends 221

Trends Industry Operations Customer Experience 221

Perficient

JANUARY 26, 2022

TD emphasized that this elevated focus on the customer experience has proven essential to their business strategy and that they are continuing to invest in marketing and technology to ensure their preparedness for continuous growth. “As We’d love for you to join us.

Customer Experience 221

Customer Experience Strategy Digital Strategies Analytics 221

PYMNTS

NOVEMBER 12, 2020

Also participating in the round were Anthos Capital, Global Brain, Clocktower Technology Ventures, Moneta VC, Mitsui Fudosan and Firestartr. “We The London-headquartered startup is striving to help startups and other firms “prototype, launch and scale financial products within their own customer experience.”.

US 220

US Capital Leadership Customer Experience 220

Perficient

JANUARY 20, 2021

In fact, massive customer service teams have played an essential role for decades. What’s changed are customer expectations. They’re significantly higher because of advancing technology and experiences consumers encounter with brands outside the industry. How Financial Service Institutions Can Bridge the Gap.

Customer Experience 348

Customer Experience Branding Video Industry 348

Cisco

DECEMBER 14, 2020

According to The App Attention Index , people today are far less tolerant of problems with digital services than they were just two years ago, and they’re now far more likely to take decisive action – deleting apps, turning to the competition, and sharing their negative experiences far and wide. The Pandemic’s effect on Customer Experience.

Customer Experience 78

Customer Experience Innovation Branding Study 78

PYMNTS

OCTOBER 5, 2020

The Carrboro, North Carolina-based chain has used its technology-first strategy to get, keep and grow its customer base – even while its stores were shut down early in the pandemic. Fleet Feet has come up with proprietary technology to address that. More than one million Fleet Feet customers have used the technology.

Technology 131

Technology Retail North Carolina National 131

Perficient

JANUARY 4, 2024

The continual evolution of these technologies has empowered businesses to leverage advanced algorithms, predictive modeling, and generative capabilities, driving unprecedented innovation and efficiency. Contact us  now to discover how our expertise can take your business to new heights.

America 309

America Data Customer Experience US 309

Perficient

OCTOBER 28, 2020

The new report provides an overview of technology service providers and assists global clients in identifying possible partners to support the transition to digital process automation (DPA). Forrester’s Now Tech report examines service providers for their work with DPA technologies and analyzes each vendor in two categories: Market presence.

US 294

US Strategy Customer Experience America 294

Perficient

OCTOBER 20, 2020

When companies fail to manage inventory properly, delivery times can be extended which can jeopardize customer relationships. In fact, 71% of US-based companies say that one delayed order is enough for a consumer to take their shopping elsewhere. Businesses Must Shift to Automated and Intelligent Technology.

System 324

System How To Customer Experience Meeting 324

Perficient

FEBRUARY 29, 2024

Driven by technological advancements, regulatory changes, and shifting consumer preferences, the banking industry must evolve and respond accordingly. Intelligent automation and other data analytic tools enable banks to optimize processes, enhance decision-making, and improve customer experiences.

Trends 221

Trends Industry Analytics Compliance 221

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. These scenarios include enterprise transformation, customer experience (CX) transformation, data and analytics transformation, and infrastructure and operational transformation.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

Perficient

FEBRUARY 22, 2023

Whether you’re an insurance carrier or a broker, change is here and change is about to accelerate beyond the prior few years when our world was modified in ways none of us had ever seen. We all know that businesses need to be technologically up to trend to maintain a competitive edge.

Trends 275

Trends Customer Experience Case Study Data 275

Perficient

SEPTEMBER 29, 2022

This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs. The Technology Behind Embedded Finance .

Customer Experience 294

Customer Experience Software Cards Data 294

Perficient

SEPTEMBER 21, 2023

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Data-readiness factors may include: Data cleanliness – Do we have a unified view of our customers?

Data 491

Data Tools Customer Experience Security 491

Perficient

SEPTEMBER 10, 2020

At the same time, digital has never before offered the ability to address customer needs to the extent possible today. But becoming digital is not just about adopting the latest technology. That means having the humility to recognize gaps in your understanding of customers’ needs (especially since those needs are changing rapidly).

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

Perficient

NOVEMBER 23, 2020

The power of data and artificial intelligence can help us do that.” These two things – customer willingness to share information, and the industry’s increasing need to be more relevant for a customer – are driving interest and investment in technologies like artificial intelligence, machine learning, and smart personalization.

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. More than half (53 percent) viewed technological disruption as an opportunity rather than a threat. Image credit: metamorworks via iStock.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

Perficient

JUNE 23, 2020

Inaccurate quotes are a detriment to both your business and your customers. By over-pricing an order, you may drive your clients to look to your competition for lower prices which is frustrating for them and an overall negative customer experience, and end with you losing a customer and that revenue. Do You Need a CPQ?

Customer Experience 322

Customer Experience Resources System Management 322

FICO

JANUARY 17, 2020

This statistic seems shocking because it’s easy to forget just how much complexity there is in creating transformative new experiences for customers. When you pull back the covers, you see just how much sophistication, creativity, and detail went into enabling those experiences. First up, buying a new car.

Customer Experience 59

Customer Experience Lending Analytics Video 59

Perficient

SEPTEMBER 19, 2023

By exploring the cutting edge of technology, combined with deep business insights, we’re poised to deliver breakthrough results and keep Perficient and our clients at the forefront of innovation. Insurance is traditionally somewhat a laggard in embracing new technologies and leveraging cutting-edge tools to drive process improvements.

Conference 221

Conference Strategy Innovation Industry 221

Perficient

FEBRUARY 28, 2024

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. Strategies for Success Prioritize customer-centricity, operational efficiency, and financial stability. Embrace technology to streamline expenses and drive revenue growth.

Innovation 251

Innovation Regional Strategy Trends 251

Perficient

OCTOBER 26, 2020

Digital process automation (DPA) services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. Consulting offerings that cover strategy, user experience, and change management, along with technology.

Report 294

Report Strategy US User Experience 294

Bank Innovation

SEPTEMBER 14, 2016

By now, even if you are not into Pokémon yourself, you have probably heard of the Pokémon Go phenomenon that has swept the US and other countries in the last several weeks. Ever since Niantic, Inc. launched the Pokémon Go mobile game on July 6, augmented reality (AR) has Read More.

Customer Experience 150

Customer Experience US Mobile Technology 150

Perficient

OCTOBER 29, 2020

Anyone Quibi cared to have as a customer already owned a smartphone. Quibi also improved on the standard means of delivery, investing in a technology called Turntable to make mobile TV-watching easier. With a mobile content delivery value proposition, Quibi promised easy access to TV no matter your location in space and time.

US 294

US social media User Experience Digital Strategies 294

Bank Innovation

APRIL 29, 2020

In this monthly Q&A segment, Bank Innovation features executives and industry thought leaders who highlight technology and innovation trends in financial services, and explores strategy and best practices in leading financial institutions. As Alan Chabot steps into to his new role as TD Wealth’s head of U.S.

US 259

US Innovation Trends Strategy 259

Perficient

DECEMBER 2, 2020

Don’t Wreck Your Customer Relationships. There are so many ingredients that make up a reliable customer experience program. We know it’s impossible to make it work without the right strategies and technologies, and many different solutions are required to get it right. A lack of technology? Join Us Next Week.

Data 294

Data Customer Experience Case Study Branding 294

Perficient

FEBRUARY 2, 2021

In his article, Delivering at the Speed of the Customer , Brian shares his insights on developing technology-based experiences at the speed customers expect in a digital first world. Developing technology-based experiences requires a different approach. See the full report.

Report 496

Report Case Study Leadership Study 496

Perficient

JULY 15, 2020

Marry in people, process and technology and you have Producers and Consumers with a great value add. The explosion of data and advances in digital technologies has completely disrupted our industry as service / solution providers. We at Perficient leverage Customer Experience Mapping the most. Technology debt.

Data 497

Data Customer Experience Analytics Industry 497

FICO

MAY 27, 2021

After a massive analysis of information, mRNA uses its insights to create a blueprint or set of instructions that help our body fight against or prevent a disease. . Decisioning platforms operate with the same logic. by Alexandre Graff.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52