Customer Experience Operations US UX 
Perficient
SEPTEMBER 29, 2022
This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs. Interested in learning more?
South State Correspondent
JANUARY 23, 2023
ChatGPT is a powerful language model that can understand a variety of languages, including emojis, that can assist banks with increasing the productivity of bankers, improving their customer experience, automating repetitive tasks, and providing personalized financial advice to customers.
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FICO
JANUARY 11, 2022
You need to establish a learning culture where you can rethink the way your organization operates. Unintentional or unnecessary friction in the customers’ experience is always bad – however, friction itself is not inherently evil. An incorrect customer address poses ?little Friction Is Not Inherently Good or Evil.
Perficient
AUGUST 30, 2022
Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.) Many of the world’s largest firms trust us with their Agile transformation journey. What is Agile?
FICO
FEBRUARY 12, 2023
Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. When we look at customer experience, many of the leaders are startups and digital banks who rely making this a differentiator as part of their business model.
Perficient
FEBRUARY 25, 2021
To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. CX IQ also tells us how company leaders perceive those capabilities and the degree to which they share these perceptions.
Perficient
MAY 21, 2021
In her first semester at Southwest Minnesota State University, she majored in Computer Science and learned quite a lot about terminals, using Jedit, and also learned about gates and machine languages operating off binary numbers. Christina is always finding new ways of using her creativity to inspire others.
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