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For Customers, UX = XOXO

Jack Henry

In the early 1990’s, the owner of the small commercial bank where I served as the Data Processing Officer decided to shake things up a bit by removing a relatively popular head of operations and replacing him with the Vice President of Marketing. He looked at us. In software circles, UX (User Experience) is the new buzzword.

UX 95
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Your Guide to Healthcare Personas

Perficient

We tune out ambient noises like traffic or chatter around us so we can focus on the task at hand. What are marketing personas versus UX personas? They’re useful when buying an email list or building a large targeted campaign. UX personas have a real name – John, Simone, Anita – so that you build a relationship with them.

UX 332
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Today In Payments: Mortgage Servicers Ready For ‘Liquidity Tsunami’; London Unicorn FinTech Revolut Rolls Out In The US

PYMNTS

London Unicorn FinTech Revolut Rolls Out In The US. In the Consumer-Centric Authentication Playbook: The Path To Banking App Adoption Edition, PYMNTS asked 2,835 consumers to better understand how FIs can enhance their apps’ UX to boost engagement. London-headquartered Revolut is launching its app-based digital-only bank in the U.S.

US 101
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15 Ways We Are Using ChatGPT in Banking

South State Correspondent

How Bankers Will Use This Amazing Tool Bankers can use ChatGPT in various ways to improve their productivity, operations, and customer experience. Here are some recent prompts that saved us a material amount of time: Design a lightning bolt icon for a loan sweep product. What are common UX issues for bank web pages?

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Nearshore Software Development in Action: What Delivery Success Looks Like

Perficient

We don’t see our clients as different from us. For example, when we began working with one of our long-term customers, a product manager told me, “With other offshore delivery teams, it felt like they were either working for us , or we were working for them. Effective client participation. We’re all part of a unique team.

Software 309
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Part 1: What is Embedded Finance?

Perficient

This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs.

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Is a Zombie Core Eating Your Bank’s Brain?

Gonzobanker

The Last of Us The title of this year’s hit HBO series should resonate with financial institutions remaining on some zombie cores. Core conversions are expensive and disruptive to a bank’s operations and may not always be a necessary strategy. Is your institution on a zombie or does your core have a long, healthy life outlook?