Perficient

FEBRUARY 27, 2024

Platform Modernization: Enhancing Efficiency Across the Value Chain Organizations are actively embracing artificial intelligence (AI) and cloud technologies to streamline operations and gain insights. Leveraging cloud technology for streamlined operations and enhanced scalability. Are you prepared to embrace the future of insurance?

Trends 221

Trends Industry Operations Customer Experience 221

PYMNTS

JUNE 19, 2020

QSRs’ first steps when reopening their locations have been upgrading dine-in areas and stepping up employee safety measures to reassure customers, explained Ray Wiley , CEO at Dayton, Ohio-based Hot Head Burritos. The Mexican food chain operates 77 locations in eight states as well as 35 Rapid Fired Pizza restaurants.

Customer Experience 141

Customer Experience social media Ohio Operations 141

Cisco

DECEMBER 21, 2020

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. In fact, people tell us that they ignore most of the alerts. Few companies tell us that they can “assure performance”.

Customer Experience 99

Customer Experience Innovation Policies Security 99

Perficient

MARCH 10, 2022

This award recognizes Perficient’s impact with our healthcare clients , driving innovation that improves customer experience, employee experience, and patient experience,” Persson remarked. We’ve enhanced upon the Acquia Drupal Cloud to provide ideal experiences in healthcare that meet HIPAA requirements.”.

Customer Experience 474

Customer Experience Innovation Regional Community 474

South State Correspondent

MAY 18, 2023

This month, we rolled out “Tate,” our generative AI chatbot driven by ChatGPT that was designed to increase the productivity of our employees and allow us to become familiar with large language models. Based on the scientific method, this approach enabled us to focus on the highest risks. In these sessions, you can dream.

US 195

US Training Examples Data 195

Perficient

FEBRUARY 29, 2024

Banking institutions are responding by integrating advanced technologies, particularly artificial intelligence and data analytics, into their lending operations to enhance efficiency and adaptability. Personalization not only enhances the customer experience but also strengthens the bond between banks and their clientele.

Trends 221

Trends Industry Analytics Compliance 221

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. These scenarios include enterprise transformation, customer experience (CX) transformation, data and analytics transformation, and infrastructure and operational transformation.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

The Paypers

MAY 20, 2021

KPMG Australia has partnered with US-based fintech company nCino to help financial institutions transform the customer experience while improving middle and back-office operations.

Customer Experience 35

Customer Experience Fintech US Operations 35

NCR

APRIL 28, 2017

With the landscape shifting rapidly for the financial services industry – thanks to the rise of digital and changing consumer expectations – being able to provide a strong customer experience (CX) can be a key differentiator that helps banks stand out in a crowded and increasingly competitive market.

Customer Experience 91

Customer Experience Analytics Community User Experience 91

FICO

MAY 27, 2021

After a massive analysis of information, mRNA uses its insights to create a blueprint or set of instructions that help our body fight against or prevent a disease. . Decisioning platforms operate with the same logic. by Alexandre Graff.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

Perficient

FEBRUARY 27, 2023

The payments industry is no different, and we’re quickly approaching a new intersection point due to the Real-time Payments’ movement into the US. These days, as the US prepares to embrace real-time payments in 2023, the intersection of real-time payments and automation has become a key point of discussion.

North Carolina 275

North Carolina Charlotte Payments US 275

PYMNTS

JULY 19, 2019

The parent of the Toys R Us brand, Tru Kids , plans to bring stores under the legendary name to the United States for the 2019 holiday season. Tru Kids has entered into a joint venture with the software-powered experiential retailer b8ta to offer a new store experience with curated toys in “highly immersive, smaller-format spaces.”.

Retail 150

Retail US New York United States 150

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. The mobile TV platform seemed to have it all. Why did it lose everything? In its brief run, Quibi burned through $1.7

US 294

US social media User Experience Digital Strategies 294

Perficient

SEPTEMBER 19, 2023

Following last year’s conference, Perficient Insurance Principal Brian Bell shared three key takeaways from the 2022 event: First, data and analytics investments still topped many insurers’ list of operational priorities. Explore why leading insurance carriers count on us to drive results.

Conference 221

Conference Strategy Innovation Industry 221

Perficient

SEPTEMBER 29, 2022

This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs. Interested in learning more?

Customer Experience 294

Customer Experience Software Cards Data 294

Perficient

FEBRUARY 28, 2024

Better Pinpoint Your Risk(s): Predictive analytics to better target risks, artificial intelligence to identify fraud, and intelligent automation to improve operational efficiency are at the heart of insurance digital transformation moving forward. Contact us today to learn more about our insurance offerings.

Innovation 251

Innovation Regional Strategy Trends 251

Insights on Business

MAY 18, 2018

The model delivers better customer experiences, creates operational efficiencies, and can lead to new revenue sources. They are looking for end-to-end security operations that are flexible and scalable, data-driven and applied with automated, operational accuracy. Attacks will come quickly and constantly.

Operations 93

Operations Security Cyber Security Customer Experience 93

Perficient

JANUARY 5, 2021

The expanded executive leadership team will drive continued growth and operational excellence across Perficient while delivering superior solutions for clients. “As “We’re in the business of helping our clients power innovation and deliver exceptional customer experiences. Ostasz, AVP of U.S.

Leadership 531

Leadership Denver Charlotte Ohio 531

PYMNTS

SEPTEMBER 16, 2020

16) that it has acquired fellow delivery service Glovo 's Latin American operations for about $272 million. Glovo will continue to operate the businesses in the five countries that are new to Delivery Hero until March of 2021. Delivery Hero said on Wednesday (Sept. Delivery Hero focuses only on food.

Regional 248

Regional America Operations US 248

Perficient

OCTOBER 28, 2020

DPA services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. The world’s largest financial institutions count on us to help exceed expectations and win in the market. Why Perficient. Learn More.

US 294

US Strategy Customer Experience America 294

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. The post End-to-end digitization – the key to outstanding customer experience? Image credit: metamorworks via iStock.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

FICO

MARCH 30, 2022

Improving customer outcomes. ?eská itelna, the Czech Republic’s oldest and largest bank, has modernized its operations by optimizing its decisions around customers in early collections. Further refinement was then assigned using the strategy team’s best judgement and incrementally improved using champion-challenger testing.

Operations 52

Operations Analytics Resources Strategy 52

Perficient

OCTOBER 20, 2020

When companies fail to manage inventory properly, delivery times can be extended which can jeopardize customer relationships. In fact, 71% of US-based companies say that one delayed order is enough for a consumer to take their shopping elsewhere.

System 324

System How To Customer Experience Meeting 324

Perficient

SEPTEMBER 25, 2020

Ecommerce has revolutionized the way businesses in every industry operate and provides endless possibilities to expand sales channels, grow revenue, and elevate the customer experience. Empowered by Data, Driven by Results.

Customer Experience 238

Customer Experience Study System Management 238

Perficient

OCTOBER 26, 2020

Digital process automation (DPA) services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. The world’s largest financial institutions count on us to help exceed expectations and win in the market.

Report 294

Report Strategy US User Experience 294

PYMNTS

JULY 31, 2019

an effort that was already operating in Europe and Asia-Pacific. They include the money transfer operation InstaReM , and the digital wallet operation Razer. That’s what the U.S. program is designed to do — bring together those partners.”.

Fintech 192

Fintech Innovation US Payments 192

PYMNTS

DECEMBER 28, 2020

Sage , which works in cloud business management, is working with digital operations platform Brightpearl on helping retailers utilize the cloud for their operations, a press release says. Sage Chief Operations Officer Lee Perkins said the move would be good as businesses started to recover from the impact of the pandemic. “As

Retail 177

Retail Operations Customer Experience Online 177

PYMNTS

SEPTEMBER 19, 2017

The retail death spiral drags on, and this week we have a new victim: Toys “R” Us. As of now, the approximately 1,600 Toys “R” Us and Babies “R” Us brick-and-mortar retail locations around the world will continue to operate as usual. The eponymous toy store has filed for Chapter 11 bankruptcy protection as of Sept.

US 103

US Retail Customer Experience National 103

Perficient

FEBRUARY 2, 2023

All of Instagram’s shopping features allow users to add items from multiple vendors into an Instagram-operated cart. In fact, according to research by eMarketer , the number of BNPL US users is forecasted to climb to 88.2 Shoppable posts are photo posts of merchandise that have hyperlinks to their respective product pages.

Industry 471

Industry Trends social media Payments 471

PYMNTS

OCTOBER 31, 2019

Johnson also noted that the firm continues to see a strong correlation between Starbucks partner engagement and customer connection, which leads to higher customer frequency. It also completed its rollout of nitro cold brew across company operated stores in the U.S. In fiscal year 2019 in the U.S., during the summer.

US 100

US Digital Strategies Training Customer Experience 100

Accenture

JUNE 17, 2019

Guest bloggers Ben Lopez and Charlie Arthy continue their series on achieving simplified, future-ready bank operations. . To optimize and simplify their operations for agility to capture opportunities driven by market change. That’s the route that a mid-sized regional US bank took.

Customer Experience 153

Customer Experience Operations System Software 153

PYMNTS

DECEMBER 11, 2018

Retailers are doubling down on toys amid a gap in the market left by the bankruptcy of Toys R Us. Ripco Real Estate Principal and Chief Operating Officer Mark Kaplan told CNBC that retailers can attract shoppers from online retailers “if the in-store experience offers something more.” In the U.K.,

Retail 166

Retail US New York City Los Angeles 166

FICO

OCTOBER 19, 2020

Most of us understand the dictionary definition of ‘Optimization’: “ the mathematical procedures of making something effective as possible.” Historically, they use their experience to identify the optimal collections strategy. Most large collection operations use predictive models.

Operations 52

Operations Resources Strategy Tools 52

Perficient

JULY 30, 2020

Global pandemics may be rare, but crises of all sizes affect business operations in unforeseen ways. And, after employees are back, additional steps will be needed to optimize current operations and/or prepare for the next disruption. And wow us they did! What is a Low-Code Application?

Training 322

Training Community Innovation US 322

Insights on Business

FEBRUARY 3, 2019

At Think this year, there are several sessions that show how we can cope with these major changes and to learn from others who may be ahead of us in adapting to the needs of the future. Be compliant while cutting costs and improving customer experiences. Transform for bigger business impact. Automated front and back office.

Customer Experience 157

Customer Experience social media Case Study Video 157

South State Correspondent

JANUARY 23, 2023

ChatGPT is a powerful language model that can understand a variety of languages, including emojis, that can assist banks with increasing the productivity of bankers, improving their customer experience, automating repetitive tasks, and providing personalized financial advice to customers.

Tools 370

Tools Examples Analysis Data 370

PYMNTS

MAY 2, 2017

Mastercard today announced the appointment of CIO Ed McLaughlin to president, Operations and Technology. In this space, customer experience is more important than ever. Everyone likes to talk about the T in operations and technology,” McLaughlin said. And likewise, knowing when to hold back.

Operations 109

Operations Technology Examples Mobile 109