Perficient

DECEMBER 19, 2023

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. ” What Does This Mean for Our Clients?

Report 251

Report Customer Experience Innovation Strategy 251

Payments Dive

AUGUST 17, 2017

Across the globe, financial institutions are under mounting pressure to meet high consumer expectations, capture and retain market share, and secure mobile transactions – all at the same time. Some are lagging, while others are upgrading technologies and investing in innovation and testing departments. So, how did we get here?

Customer Experience 317

Customer Experience Security Mobile Meeting 317

Perficient

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Leveraging cloud technology for streamlined operations and enhanced scalability.

Trends 221

Trends Industry Operations Customer Experience 221

PYMNTS

NOVEMBER 1, 2018

To better serve clients and help make their businesses run smoother and more efficiently, FinTech startups are tackling an array of challenges, from data security to card declines to clunky customer experiences. When it comes to the customer experience, AvidXchange’s Denise Leleux looks through a few different lenses.

Customer Experience 162

Customer Experience Security Data Cards 162

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. Restaurants around the nation are still working to shake off the pandemic’s effects, even as they invest in digital solutions to meet customers’ new habits. Post-Pandemic Moves.

Customer Experience 162

Customer Experience Tools New York Strategy 162

Perficient

OCTOBER 20, 2020

The goal of each business is to meet and exceed customer expectations by accurately fulfilling orders even when against extreme demand. Businesses Must Shift to Automated and Intelligent Technology. As a result, the customer experience improved and our client saw record sales numbers during the COVID-19 pandemic.

System 324

System How To Customer Experience Meeting 324

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. These scenarios include enterprise transformation, customer experience (CX) transformation, data and analytics transformation, and infrastructure and operational transformation.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

Perficient

FEBRUARY 29, 2024

Driven by technological advancements, regulatory changes, and shifting consumer preferences, the banking industry must evolve and respond accordingly. Intelligent automation and other data analytic tools enable banks to optimize processes, enhance decision-making, and improve customer experiences.

Trends 221

Trends Industry Analytics Compliance 221

Perficient

SEPTEMBER 19, 2023

Second, better- personalized products and experiences were seen as important levers for differentiation, making authentic connections and customer journey insights even more vital for the business. What Matters Most to Insurers in 2023? Disrupt to win in the increasingly competitive insurance market.

Conference 221

Conference Strategy Innovation Industry 221

South State Correspondent

SEPTEMBER 28, 2020

Jill talks about experimentation, marketing, the customer experience, the meetings they have to facilitate culture / new ideas, what they are doing in the age of Covid-19, and what the future looks like for the banking customer. See how innovation doesn’t always mean technology and doesn’t have to be expensive.

Customer Experience 370

Customer Experience Innovation Meeting Technology 370

Perficient

FEBRUARY 22, 2023

All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc. They want carriers to meet them where they are and to be made to feel important.

Trends 275

Trends Customer Experience Case Study Data 275

PYMNTS

APRIL 16, 2020

And for all the brilliant modeling, artificial intelligence (AI) and machine learning (ML) technology we have to throw at the problem of fraud, he said, the good guys are operating at something of a disadvantage when it comes to detecting the scams that are to come. They simply don’t have enough historical patterns.

Meeting 170

Meeting Fraud Analysis Data 170

Perficient

SEPTEMBER 10, 2020

At the same time, digital has never before offered the ability to address customer needs to the extent possible today. But becoming digital is not just about adopting the latest technology. That means having the humility to recognize gaps in your understanding of customers’ needs (especially since those needs are changing rapidly).

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. Around the Payments And The Platform E conomy. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

Abrigo

SEPTEMBER 9, 2019

The same is true of financial institutions when they consider technology investments to transform their lending and credit operations. Weaknesses of the current technology and processes are clear during peak operating loads, showing up as backlogs and longer waits for customer decisions. Book the right loans at the right price.

Technology 150

Technology Lending Software Customer Experience 150

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. And it seems that many providers are not entirely confident they are doing enough to meet these expectations.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

FICO

SEPTEMBER 28, 2020

Having become a pro at Zoom meetings during the pandemic, I’m excited to up my game a notch this Wednesday, September 30. I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

PYMNTS

DECEMBER 10, 2019

“We share a belief that in today’s fast-changing world, filled with endless opportunity, businesses all over the globe are looking for an open platform that empowers them to connect to the providers that meet their growing needs, while simplifying and streamlining the process.

Technology 130

Technology Payments New York City New York 130

Perficient

AUGUST 24, 2020

Systems: What technology do you have today? Is it agile enough to meet your needs? How happy are your customers? If you are talking Customer Experience then focus on that. External surveys to gauge how your customers feel. User research around the current customer experience, pain points, etc.

Strategy 322

Strategy Analytics Customer Experience Exercises 322

Perficient

JULY 12, 2022

In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. From these key values, customer journeys and the experiences they deliver bring these brand values to life for the consumer. Elements of Delivering a Personalized Experience.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

FICO

FEBRUARY 26, 2021

Financial institutions should be strategic in how they approach digital transformation so that they get the right capabilities on the first try to manage data and customer actions across the business. Here are 4 of my top suggestions for creating the 360-degree view of customers and using it for a timeless digital customer experience.

Customer Experience 52

Customer Experience Data Resources Mobile 52

Perficient

AUGUST 26, 2020

COVID-19 has completely changed the way B2B businesses sell products to customers. Traditionally a buyer would experience the product and its features first-hand, determine if the product will meet expectations, and make purchases in an office setting. Integrating the Right Technology. Personalize the Customer Experience.

How To 420

How To Customer Experience Online Analytics 420

ZootBlog

DECEMBER 29, 2015

Not only was security compromised, it was inconvenient for the customer. These hiccups aren’t creating a great customer experience, a must for banks as they respond to a society invested in instant, seamless, easy transactions. EMV is decades old technology, so there is a reason it isn’t meeting today’s consumer demands.

Customer Experience 63

Customer Experience Cards Security Meeting 63

Perficient

SEPTEMBER 28, 2020

We believe that there tends to be a gap in strategy when a business strategy meets the operational elements. In other words, how to create your plan by making critical decisions from a business and technology standpoint. Decide: Make operations and technology decisions that align with your defined customer experience and plan.

Strategy 309

Strategy Tools Operations Customer Experience 309

Perficient

DECEMBER 2, 2020

The good news is that banks and other financial services firms are trying to develop and implement capabilities that meet customers’ expectations. Connect with customer support via their preferable communications channels (e.g., Don’t Wreck Your Customer Relationships. A lack of technology? Is it cost?

Data 294

Data Customer Experience Case Study Branding 294

Perficient

JANUARY 31, 2022

However, as the Crypto.com experience highlights, the increasing pressure to bring products and services to market faster also requires a redoubled effort to ensure protecting customers and organizations from criminal activity is part of the plan. The Crypto.com hack exposes shortcomings of multi-factor authentication.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

NCR

FEBRUARY 7, 2018

Creating a strong customer experience needs to be a priority for all financial institutions in today’s environment. percent) still only take an ad-hoc approach to their omni-channel strategies, resulting in a ‘shallow’ customer experience, IDC found. ” Meeting the demands. A further 36.5

Customer Experience 49

Customer Experience Regional Meeting Strategy 49

Perficient

APRIL 20, 2023

However, it’s not always obvious which of the many potential technology vendors and implementation partners will best drive an organization’s desired business goals. They want to have meaningful relationships with technology partners who will bring innovative ideas and proven experience to the table. Interested in learning more?

Marketing 294

Marketing Marketing Strategies social media Strategy 294

Perficient

JULY 15, 2020

Marry in people, process and technology and you have Producers and Consumers with a great value add. The explosion of data and advances in digital technologies has completely disrupted our industry as service / solution providers. We at Perficient leverage Customer Experience Mapping the most. Technology debt.

Data 497

Data Customer Experience Analytics Industry 497

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. that focus on meeting patient/member needs.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Perficient

JANUARY 27, 2021

Chris Bernard, VP of UX and Design, CDK Global is an executive focused on design, technology and strategy based in Chicago. Chris has 15+ years as a leader applying design thinking principles to organizational change, entrepreneurship, emerging technology, digital transformation, devices, software, and technical platforms.

Digital Strategies 443

Digital Strategies UX Strategy Chicago 443

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . For instance, they may see embedded finance as the driving agent for improving customer service, growing an existing customer segment, or launching a new product extension to meet a perceived need. .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

MARCH 2, 2016

The BitGo-HYPR partnership is designed to enable a seamless customer experience and fulfill security needs. By doing so, it is able to provide clients with a decentralized identity through HYPR-Secure biometric login and the integration of BitGo’s multi-signature platform for HYPR customers.

blockchain 100

blockchain Meeting Security Bitcoin 100

Perficient

MAY 5, 2022

We knew that we could help optimize the debt collections process, reduce loan loss rates, and increase customer loyalty by leveraging a highly personalized and humanized approach to lending that combines process reengineering and technology throughout the customer journey. A Pathway to Improved Loss Rates and Happier Customers.

Lending 354

Lending Strategy Marketing Big Data 354

Abrigo

DECEMBER 14, 2023

Practical tips for conducting effective strategic planning meetings Financial institutions' strategic plans should be cohesive, focused, and have buy-in from stakeholders. Start with a survey and pre-planning meetings. Have your board meetings and strategic planning sessions become predictable? Explore Abrigo Connect.

Lending 221

Lending Risk Management Meeting Survey 221

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. In recent years, product selection, advisory, technology, and a commitment to help support growth have jumped up in importance.

Conference 195

Conference Retail Community Bank Technology 195

FICO

JULY 13, 2020

On the first point, having worked on both sides of the client/vendor fence, I have witnessed first-hand the struggles collections operations have in securing the necessary investment to enable the delivery of 21st century digital collections for their customers. Identify areas for automation and customer self-service. For too long.

Meeting 52

Meeting Operations Customer Experience Technology 52