PYMNTS

OCTOBER 18, 2017

Announced last week, Temenos’ launch of its Payments Hub in the cloud aims to provide FIs with a core banking and payment system flexible enough to meet modern-day needs of those institutions. The struggle for banks is how to meet that demand,” explained Proctor. How do you improve risk management?

Risk Management 122

Risk Management Meeting Survey Payments 122

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

Abrigo

FEBRUARY 23, 2022

Making small business loans efficient and worthwhile Digitalizing the lending process can help financial institutions win small business loans and meet customers' needs. That leaves two options: purchasing custom software or modifying one-size-fits-all software to fit their circumstances. Lending & Credit Risk.

How To 195

How To Lending Software Survey 195

Abrigo

FEBRUARY 27, 2020

Digital technology standardizes and automates many of the tasks causing the biggest headaches and delays for lenders and credit analysts. They are routinely experiencing processes that add costs, delay turnaround times, and can lead to inconsistency in pricing and risk management.

Lending 243

Lending Survey Data System 243

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

PYMNTS

MAY 10, 2019

Among the highest ideals for digital payments – driving innovation in transactions and customer experience – is, of course, the concept of seamlessness. The new rule is part of the overall effort to better meet consumer demands for “fast, frictionless payments,” Barnhardt noted. Quick, Secure Validation.

Payments 178

Payments Fraud Security Customer Experience 178

FICO

AUGUST 3, 2022

With a focus on data-driven digital transformation, how do IT teams deliver differentiated value and increase customer satisfaction directly from technology investments? How Banking CIOs Can Deliver Data-Driven Intelligence at Scale. Thu, 08/22/2019 - 12:37. by Richard Lagerweij. expand_less Back To Top. Wed, 08/03/2022 - 12:10.

Data 52

Data Analytics Customer Experience Technology 52

Insights on Business

OCTOBER 11, 2018

Open banks can use and share customer data through APIs for a broader end-to-end customer experience and connect their banking apps both internally and externally to the ecosystem. Such open banking approach necessitates that the banks develop an open banking platform with externalized APIs. This is essential.

Meeting 111

Meeting Customer Experience System Guidelines 111

Bobsguide

FEBRUARY 22, 2022

The platform will help BDB meet the unique needs of the small and medium business segment spanning digital banking channels, origination, core banking, trade finance, treasury and supporting services like AML and reconciliations.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Insights on Business

NOVEMBER 19, 2018

Both fintech firms and traditional enterprises are on the brink of significant disruption as companies leverage the rapid insights generated by AI in banking to drive demonstrable outcomes in customer experience, risk management and cost efficiency. The result?

Compliance 177

Compliance Regional blockchain Technology 177

Bobsguide

AUGUST 7, 2022

“Moving from an on-premises model to a cloud-based managed service is a big part of our operational strategy for treasury activity,” said Gary McDermott, Treasurer at The Co-operative Bank. The Co-operative Bank also uses Fusion Risk for treasury credit risk management and Finastra’s banking technology for payments services. “By

Operations 68

Operations Strategy Innovation Policies 68

PYMNTS

NOVEMBER 7, 2018

CEO Scott Sanborn said that results benefited partly as the firm was and has been able to serve broad range of investors across the company’s platform, marked by varying cost of capital and risk appetites. CEO Sanborn stated that that engagement with the Federal Trade Commission remains ongoing.

Taxes 159

Taxes Management Risk Management Capital 159

Insights on Business

OCTOBER 16, 2018

Take an incremental approach, prioritizing by business domain, responding to new regulations and keeping the customer experience front-and-center throughout. It gives financial institutions the chance to open up legacy systems and harness APIs to deliver better services to customers and lift profits.

Capital 157

Capital Tools System blockchain 157

FICO

JULY 15, 2022

In fact, top performers are now either partially or fully delivering automated claims management underpinned by a cloud infrastructure. It’s a trend that’s driving faster, smoother claims, a far better customer experiences, thanks to a mass of related centralized capabilities including flexibility, scalability, and agility.

Customer Experience 52

Customer Experience Analytics Management Strategy 52

PYMNTS

JULY 2, 2018

According to John Epperson, principal at Crowe LLP , that goes to show that the current approaches to regulatory and compliance technology ( RegTech ) aren’t working. There have been substantial investments in technology by financial services organizations – in particular, a spike in RegTech investments from traditional banks.

Compliance 109

Compliance Regulation Meeting Strategy 109

Insights on Business

OCTOBER 16, 2018

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point. For those in fraud and risk management, and executives in money transfer and payment services. 10:45-11:30 AM.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

FICO

JANUARY 21, 2020

Small banks and credit unions need to increase profitability, advance competitive positioning, and improve the customer experience to better compete with fintechs and large banks who leverage AI for decisioning. It takes too long to implement new models or rules with our current technology. Is this approach working?

Analytics 52

Analytics Customer Experience Resources Innovation 52

PYMNTS

MARCH 11, 2016

So how can companies strike the balance between ensuring customer acquisition processes are not just efficient, but also frictionless and secure? GIACT Systems’ co-founder and Chief Technology Officer Merlin Bise says the use of smart data in real-time is key to overcoming the onboarding stumbling blocks many companies are facing. “In

Data 100

Data Customer Experience social media Fraud 100

FICO

FEBRUARY 17, 2023

I had my phone with me and wondered if contactless payment technology would help me pay for a bucket of driving range balls. I was thinking to myself, “There is no way this bolt-on technology contraption is going to work.” And as with any emerging technology, there are inherent risks that should be understood.

South Carolina 52

South Carolina Fraud Management Payments 52

NCR

AUGUST 10, 2017

Evolution in technology has always had a big impact on how people live their lives, but this phenomenon has arguably been more pronounced in the 21 st century than at any other time in human history. Could digital wallets reinvent the customer experience? In September 2016, only 12 percent of people held this view.

Industry 75

Industry Retail Innovation Payments 75

Gonzobanker

DECEMBER 22, 2020

By providing unprecedented loan relief and loan counseling/assistance for millions of their customers impacted by the pandemic. By meeting the deposit and banking needs of customers and members minus branch systems that were shuttered in a two-week period. THE TECHNOLOGY AWARDS. And, by the way, without missing a beat.

Idaho 172

Idaho Community Industry Strategy 172

PYMNTS

JUNE 21, 2017

The decision flow starter kits also enable businesses with no analytics capability the opportunity to quickly boost their technology while also helping companies using unwieldy digital decisioning by quickly improving the speed and efficiency of their operational decisions.

Analytics 129

Analytics Fraud Tools Data 129

PYMNTS

DECEMBER 6, 2016

The speed at which digital banking is being transformed by new technologies is rapidly increasing. From behavioral biometrics to new selfie technology, financial institutions are being presented with even more ways to distribute their services across digital channels to meet customers where they want to interact.

Innovation 100

Innovation Mobile Digital Banking Technology 100

FICO

JUNE 1, 2017

Like GDPR, IFRS 9 poses major challenges for collectors , just as it does for accountants, IT, risk managers and anyone else in the credit business. How do I up the ante to work heavy workloads in bucket 1 adequately, while maintaining a good customer experience? So now let’s talk about what you can do.

Analytics 75

Analytics Meeting Strategy Risk Management 75

FICO

AUGUST 7, 2019

Working with Orange, Deutsche Telekom, British Telecom and Croatia Telekom, plus Amdocs, IBM and Bulb Technologies, we embarked on an adventure to address a common challenge within telecom business assurance. This is a significant impact in an industry that is constantly fighting hard to control cost whilst investing in the latest technology.

Fraud 40

Fraud Customer Experience Analytics Analysis 40

FICO

FEBRUARY 12, 2023

Product teams, business models and customer development strategy were all challenged in the last year as adaptation became the name of the game. The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Gonzobanker

DECEMBER 17, 2021

Simultaneously the bank invested in Paladin Fraud, Trabian Technology, and Chartwell Compliance to provide compliance and risk management solutions in the complex and connected web of fintech partnerships. Brandon Dewitt, MX co-founder and chief technology officer. Tom Sargent, CEO, First Technology Credit Union.

Fintech 143

Fintech Strategy Leadership Lending 143

FICO

MAY 27, 2021

Volvo Cars transformed its customer onboarding experience using decision management technology in the cloud to digitize and accelerate the process for its new vehicle subscription service, Care by Volvo. Decision Management Innovation. Read the full Avon story here. Regulatory Compliance.

Analytics 52

Analytics Fraud Management America 52

FICO

FEBRUARY 9, 2023

But the profits of banks in this segment vary significantly, partly because of highly varied credit quality and differing risk appetites in the portfolio. Finding the optimal balance between providing a great customer experience and managing the cost-to-serve has also proved tricky. And the clock is ticking.

Analytics 52

Analytics South Carolina Management US 52

Gonzobanker

JANUARY 4, 2023

Back in the day, when I was the CIO of a bank, we had a Technology Plan. It was a single document that had every aspect of the bank’s technology goals for the year – hardware, software, vendors, projects (all led by information technology, or IT, by the way) – the entire bank IT budget. John Brunner.

Technology 78

Technology System Software Groups 78

FICO

AUGUST 30, 2019

For every customer interaction, decision science and predictive analytics can enable businesses to make the most of all available data to anticipate customer needs and prescribe the best action. A pragmatic, hybrid approach can ensure your organization is doing all it can to be an analytic innovator and customer experience leader.

Analytics 40

Analytics Data Tools Leadership 40

Independent Banker

FEBRUARY 24, 2016

As a four-time technology entrepreneur, Linkner has walked the innovation walk. As a New York Times bestselling author on business creativity and technology innovation, he’s now talking about the walk. One thing I think is really important for community banks is customer experience. But what happens next?

Community Bank 70

Community Bank Community Innovation Customer Experience 70

Perficient

MAY 17, 2022

And if all this wasn’t enough to keep a credit risk manager from sleeping well at night, consider this: A recent Consumer Reports study found that auto loan portfolios may be riskier than previously thought. Empathy helps lenders provide an experience where borrowers feel respected, understood, and supported.

Strategy 294

Strategy Customer Experience Study Technology 294

FICO

MARCH 6, 2020

A partnership aimed at helping banks, payment providers and fintechs meet the ever stronger regulatory demands while reducing effort and expense. . FICO brings AI and advanced analytics to risk management, fraud detection, collections and much more. What do you do? What solutions do you have? Which use cases do you address?

Compliance 81

Compliance Technology Fraud Analytics 81

FICO

APRIL 24, 2023

Trust Bank is setting a precedent for financial services by onboarding an individual and delivering a credit card to them digitally on their phone within four minutes, creating a seamless digital onboarding process for new customers. Trust Bank designed a great origination process and made use of the technologies in an innovative way.

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

Gonzobanker

DECEMBER 20, 2019

There is an understanding that technology and fintech are going to cause radical change, but the how, how big and when are still very unclear. billion of assets under management. A finance pro who was not afraid of technology, Trylko brought respect and class to every endeavor he undertook. Change Agent of the Year.

Idaho 148

Idaho Conference Data Marketing 148

Abrigo

MARCH 24, 2021

Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Technology sets up future lending success. Optimize Technology.

Lending 221

Lending Technology Survey Examples 221