The Financial Brand

AUGUST 4, 2021

Successful digital banking transformation requires prioritizing what is needed today against what's required for the future. The post Executing What’s Possible With Digital Banking Transformation appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 42

Digital Banking Banking Trends Analysis Trends 42

Gonzobanker

DECEMBER 19, 2022

In January, we were discussing crypto and the need to formulate customer crypto strategies. It’s hard to understand how Clobes has time in the day to drive her unlimited amount of leadership activities. His passion for innovation, community, culture, and clients provides a leadership template for all future GonzoBankers.

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Community Fintech Industry Innovation 216

The Financial Brand

NOVEMBER 22, 2020

Banks and credit unions must rethink the definition of ‘digital banking’ and prioritize investment in data, technology, people and processes. The post Top Digital Banking Transformation Trends for 2021 appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Trends Branding Data 43

Gonzobanker

MARCH 22, 2023

This crisis has revealed just how much improvement banks need in their social media playbooks and supporting talent. Liquidity – On both the liability and asset side, strategies to enhance balance sheet liquidity must play front and center. Employees – The most critical link in the chain of trust lies with the bank’s own employees.

social media 78

social media Capital Risk Management Strategy 78

The Financial Brand

FEBRUARY 23, 2021

Banks and credit unions can't continue their casual relationship with the truth in describing what they actually deliver to consumers. The post Exaggerations That Can Kill Digital Banking Loyalty appeared first on The Financial Brand.

Digital Banking 35

Digital Banking Branding Customer Experience Marketing Strategies 35

The Financial Brand

FEBRUARY 6, 2019

Financial institutions must rip a page out of the fintech playbook by reducing friction and eliminating pain points in the customer journey. The post Financial Institutions Must Kill Pain Points in Their Customer Experience appeared first on The Financial Brand.

Customer Experience 26

Customer Experience Branding Fintech Innovation Strategies 26

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. Sounds like a cool strategy to build a smarter bank.

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Fintech Community Regional Technology 195

Gonzobanker

DECEMBER 17, 2021

We know the customer buying and use of financial services is being fundamentally changed by fintech, but our long-term strategies to invest/partner/buy/compete are very much works in progress. The Bank That Gets Fintech. Goes to Larry Mazza and the crew at MVB Bank in West Virginia. Lifetime Leadership Achievement Awards.

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Fintech Strategy Leadership Lending 147

The Financial Brand

JANUARY 3, 2021

A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes. The post Retail Banking Year in Review 2020: A Reflection in 20 Charts appeared first on The Financial Brand.

Retail 43

Retail Banking Trends Strategy Digital Banking 43

Gonzobanker

DECEMBER 22, 2020

Legacy banks need not apply. The Strategy Award Goes to Axos Bank. It’s great to see Axos continue to hone its strategies and maintain the margins/credit quality that the market is rewarding. There have been many come-and-go digital banks. Drum roll please…. unadjusted ROE in a tough COVID year!

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Idaho Community Industry Strategy 181

Gonzobanker

DECEMBER 20, 2019

Legacy banks need not apply. Sure, we know it’s cliche to point out the merits of this direct banking powerhouse, but the plain fact is that USAA nails every variable in building a Smarter Bank. The bank’s strategy is laser-focused. Its Baldrige-winning tenacity on customer experience is legendary and consistent.

Idaho 148

Idaho Conference Data Marketing 148

NCR

JUNE 12, 2017

Here is an example of a high-level capability model for the retail bank distribution network: The next step, after defining a high-level overview of your capabilities, is to conduct a more detailed examination of each capability, which will require interaction with senior and mid-level leadership. Image: iStock/Rawpixel.

Operations 82

Operations ATM Customer Experience Examples 82

The Financial Brand

AUGUST 29, 2021

Banks and credit unions no longer have a cushion of time to meet competitive challenges. Clear strategies and definite actions are needed. The post 10 Factors That Will Determine Banks’ Future Relevance appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Strategy Meeting 43

The Financial Brand

SEPTEMBER 14, 2021

The highly digital yet personal strategy of one community institution points a way forward. appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Fragmented relationships are the new reality. The post The ‘Primary Financial Institution’ Concept Is Dead… Now What?

Banking Trends 42

Banking Trends Analysis Strategy Community 42

Gonzobanker

MAY 8, 2020

The problem today is that most banks are not applying a true product management discipline to the debit and credit business. But the walls of the bank are about to shake with a major earnings challenge. The winners of the next normal will come from the clear leadership that starts to rally right now. Ready … break! “In

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Lending Analytics Analysis Capital 114

The Financial Brand

JUNE 29, 2020

Digital banking does not normally meet consumer expectations set by digital leaders like Amazon, Netflix, Uber, Spotify or Zoom. The post It’s Time For Banking To Stop Faking Digital appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Meeting Branding Customer Experience 43

The Financial Brand

AUGUST 4, 2019

Innovation in banking needs to be an ongoing process that transcends the entire organization, improving efficiency as well as the customer experience. The post Financial Institutions Must Become Digital Innovators appeared first on The Financial Brand.

Innovation 31

Innovation Customer Experience Branding Innovation Strategies 31

Independent Banker

DECEMBER 31, 2022

West: We have a major initiative to significantly improve our digital delivery system. On the heels of that, we’re going to build a new digital banking platform and data warehouse. It’s a major undertaking for a bank of our size. Look beyond technical banking skills to “power skills.”

Community Bank 91

Community Bank Community Tampa North Carolina 91

CB Insights

FEBRUARY 13, 2020

The company’s strategy also includes a deference to developers, and a focus on directly serving developers who build websites and applications using Stripe’s product. Stripe’s early success in acquiring customers was largely due to its mass appeal to the developer community. Leadership and board members. TABLE OF CONTENTS.

Online 98

Online Company Retail Payments 98

The Financial Brand

JULY 10, 2017

Legacy banking organizations run the risk of significant lost business if strategies and priorities are out of touch with digital consumers.

Strategy 27

Strategy Customer Experience Innovation Strategies Leadership 27

William Mills

MAY 9, 2018

Product distribution strategy: Direct to Consumer (B2C), through financial institutions. Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience.

Security 40

Security Samsung Strategy San Jose 40

Alex Jimenez

FEBRUARY 27, 2019

Admittedly, I’ve been away from directly managing digital banking and haven’t kept up with IBM Trusteer. They pointed out that 32% of customer say mobile banking is the most important deciding factor when switching banks but security is the main inhibitor to adoption. IBM Q Panel.

blockchain 40

blockchain Conference Security Innovation 40

Gonzobanker

DECEMBER 19, 2016

In the post-Wells-scandal world where the shift from people and bricks to machines and digital is getting very real, bankers are scrambling to build new generations of their businesses. We can’t bank on this near-term stock rally staying around forever. Hats off to a decade of strong leadership and hard work.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

In the post-Wells-scandal world where the shift from people and bricks to machines and digital is getting very real, bankers are scrambling to build new generations of their businesses. We can’t bank on this near-term stock rally staying around forever. Hats off to a decade of strong leadership and hard work.

Utah 60

Utah System Community Marketing 60

The Financial Brand

JANUARY 2, 2022

The post Retail Banking Reflections and Keys to Success for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The best way to prepare for the future is to reflect on the progress and shortfalls of the past.

Retail 42

Retail Banking Trends Analysis Trends 42

The Financial Brand

JULY 5, 2021

As workers begin to return to offices, banking has a rare opportunity to retrain and reskill for a digital future. The post Banking Must Rethink Workforce Alignment for Digital Future appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

JUNE 16, 2016

Traditional banking organizations need to focus on improving the customer experience, leveraging new technologies as opposed to being distracted by false market disruption.

Fintech 12

Fintech Customer Experience Technology Marketing 12

The Financial Brand

AUGUST 11, 2021

The most important sources of new businesses and revenue is engaing with customers to build trust, improve experiences and reward loyalty. The post 7 Updated Commonsense Ways to Increase Banking Cross-Sales appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 33

Banking Trends Analysis Trends Branding 33

The Financial Brand

MARCH 9, 2021

The post To Achieve Big Transformation Changes in Banking, Think Small appeared first on The Financial Brand. Financial institutions need to rethink their perspective about progress, embracing small changes that will lead to remarkable results.

Branding 36

Branding Customer Experience Innovation Strategies Leadership 36

The Financial Brand

MARCH 1, 2020

Core system replacement is not required for banks and credit unions to compete at 'fintech speed,' but modern tech approaches must be used. The post New Tech Platforms Hold the Key to Retail Banking’s Future appeared first on The Financial Brand.

Retail 39

Retail Branding Fintech System 39

The Financial Brand

MARCH 4, 2020

Bankers, consultants and researchers identify the most significant retail banking trends in technology, talent, purpose and collaboration. The post What’s Changing and What Isn’t in Banking’s Next Decade appeared first on The Financial Brand.

Banking Trends 39

Banking Trends Trends Branding Retail 39

The Financial Brand

OCTOBER 27, 2020

Creating a hybrid marketing/IT position could help break data and cultural logjams and improve both personalization and customer engagement. The post Now Hiring: Banks & Credit Unions Need Digital Transformation Architects appeared first on The Financial Brand.

Branding 33

Branding Data Marketing Customer Experience 33

The Financial Brand

APRIL 30, 2020

The impact of the pandemic and a global recession will reinvent banking. The post Gauging the Post-COVID Winners and Losers Among Banks & Fintechs appeared first on The Financial Brand. Exaggeration? Maybe, but can any institution afford to wait and see?

Fintech 32

Fintech Branding Branch Strategies Customer Experience 32

The Financial Brand

MARCH 15, 2020

7% of retail banking revenue will disappear, squeezed by fintechs and regulators. The post How to Replace Banking’s Rapidly Shrinking Fee Income appeared first on The Financial Brand. The good news? Advisory services could add back 9%.

How To 22

How To Regulation Branding Fintech 22

The Financial Brand

FEBRUARY 10, 2020

Fear and fatigue keep too many banks and credit unions from making transformational changes. The post Legacy Bank Wake-Up Call: 70% of Your Customers May Leave for Digital appeared first on The Financial Brand. Here's what can help them move forward.

Branding 19

Branding Customer Experience Leadership Digital Banking 19

PYMNTS

JULY 24, 2020

Nike Restructures Corporate Leadership In Digital Push . Nike unveiled multiple changes to its top leadership Wednesday (July 22) as it seeks to accelerate its digital business as well as streamline customer experiences with a Consumer Direct Acceleration (CDA) roadmap. Fun, Cool and Otherwise Interesting.

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Fraud Leadership Kentucky social media 159