SWBC's LenderHub

SEPTEMBER 21, 2023

Integrating technology into modern contact centers isn’t just a trend, it’s a necessity. For credit unions, leveraging tech is essential for enhancing contact center operations and improving member experiences. The right tech can also ease staff burdens, boost job performance, and increase overall employee satisfaction.

Technology 78

Technology Trends Operations 78

Accenture

JANUARY 16, 2020

The post Traditionalists: Not technophobes, just keen on human contact appeared first on Accenture Banking Blog. In this series of blog posts, we’ll look at each type in the Australian context.¹ The global view As the name suggests, Traditionalists are far more interested in old-school ways of dealing with financial….

Study 195

Study Data 195

PYMNTS

FEBRUARY 11, 2020

One might assume they could easily guess the biggest competitor for a startup focused on selling contact lenses direct to consumer (DTC) via subscription. Its original focus was on daily disposable contact lenses, because they had the best safety profile in terms of infections and other compilations. Not even close.

Branding 131

Branding United States Meeting Online 131

Payments Dive

AUGUST 30, 2019

If Artificial Intelligence (AI) for the overall business is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!

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259

PYMNTS

SEPTEMBER 23, 2020

In today’s top retail news: Nike’s CEO touts digital commerce as the “new normal,” KKR will acquire 1-800 Contacts, and Amazon is launching its Climate Pledge Friendly program to call out sustainable products. KKR Agrees to Purchase 1-800 Contacts from AEA Investors. Nike CEO: Digital Is the New Normal. 23) announcement.

Retail 130

Retail Google Report Innovation 130

PYMNTS

APRIL 18, 2019

Social media giant Facebook has admitted that it might have “unintentionally uploaded” the email contacts of 1.5 However, there were cases of people’s email contacts being uploaded to Facebook when accounts were created. “We million people’s email contacts may have been uploaded. We estimate that up to 1.5

social media 108

social media System Report Company 108

Gonzobanker

APRIL 16, 2020

One thing we know for certain, however, is that the role of the contact center is more pivotal than ever. Amid unprecedented demand for remote support, contact center teams have also needed to adjust operations to conform with social distancing. The post Optimizing the Contact Center in the New Normal appeared first on Gonzobanker.

Policies 88

Policies Leadership Training Technology 88

American Banker

APRIL 9, 2024

The financial services firm is using Google Cloud's Vertex AI platform to help customer service agents quickly locate and understand policies when answering queries.

Google 81

Google Policies Industry Technology 81

Gonzobanker

SEPTEMBER 4, 2018

In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Today’s contact center is the critical human voice of successful multi-channel delivery. Phone menus dead-end.

Technology 131

Technology Resources Fraud Strategy 131

Gonzobanker

FEBRUARY 3, 2020

Three cheers for the energy and innovation that cloud vendors are bringing to financial services contact centers. that cloud contact center platforms would be “mainstream” in financial services within three to five years. Contact center platforms are being “unbundled” from the rest of the telephony environment.

System 78

System Innovation User Experience Technology 78

PYMNTS

MARCH 12, 2020

The company’s clients will have the ability to ask for a non-contact drop-off offering with a new choice available next week, Reuters reported. To reduce the chance of spreading COVID-19, U.K. food delivery platform Deliveroo said it would let orders be dropped off outside instead of having a delivery worker meet a client.

Washington 131

Washington California Policies Meeting 131

CFPB Monitor

MARCH 23, 2023

On March 20, 2023, the CFPB published a final rule in the Federal Register that makes non-substantive corrections and updates to CFPB and other federal agency contact information found in various regulations, including the contact information that must be provided in ECOA adverse action notices and the FCRA Summary of Consumer Rights. .

Regulation 78

Regulation 78

Bobsguide

APRIL 16, 2020

As the pandemic continues to radically change our lives, customer services and contact centres are a critical resource that provide support and guidance to concerned people. Financial services organisations are experiencing major additional customer service workload, driven by customer requests for.

Resources 107

Resources 107

South State Correspondent

APRIL 24, 2016

Due to multiple requests, we build on that today and show lenders and business development officers how to derive contact information out of thin air. A couple weeks ago, we covered 3 of the best, and most underutilized commercial lending prospecting tools ( HERE ).

How To 150

How To Training Conference Lending 150

PYMNTS

MARCH 29, 2017

Amazon Web Services announced Tuesday (March 28) the launch of Amazon Connect, a self-service, cloud-based contact center service that makes it easy for any business to deliver customer service at lower cost. With Amazon Connect, customers can set up and configure a “Virtual Contact Center” in minutes.

Management 100

Management Software Technology US 100

Accenture

APRIL 26, 2017

Put simply, customers still want to be able to visit branches and experience the face-to-face contact they enable. The post Why bank branches—and human contact—are not going away any time soon appeared first on Accenture Banking Blog. Stay tuned. [1-5]

Millennials 235

Millennials social media Innovation Study 235

Tomorrow's Transactions

OCTOBER 21, 2020

This is the third of three blogs about technologies to support contact-free use of public transport. More than 115,000 travellers have been… Continue reading Contact-free public transport (Part 3).

Technology 65

Technology Report Cards Mobile 65

PYMNTS

NOVEMBER 16, 2018

Investigators Reportedly Contact Banks In Danske Case. Investigators have reportedly contacted Bank of America and Deutsche Bank regarding transactions involving a Danske Bank branch in Estonia at the heart of a money laundering investigation.

Apple 116

Apple Video America Cards 116

FICO

MARCH 26, 2018

We kick off with the concept of contact-free. What Is Contact-Free? A customer makes a large value "out-of-character" purchase and is contacted by the financial institution to verify that the purchase is genuine. The contact-free period thus removes friction for the customer. The situation should be familiar.

Strategy 93

Strategy Fraud social media Customer Experience 93

FICO

JANUARY 24, 2022

Debt collection is about contacting customers, and that only works with correct contact data. Contact data quality in debt collection is a common challenge, and we often get asked how to best address this. Get Contact Data Before You Need It. Hence managing contact data should be an enterprise task.

Data 52

Data Resources Survey Strategy 52

PYMNTS

NOVEMBER 16, 2018

Investigators have reportedly contacted Bank of America Corp. and Deutsche Bank AG regarding transactions involving a Danske Bank branch in Estonia at the heart of a money laundering investigation. JPMorgan Chase & Co.

Report 116

Report America 116

Perficient

JUNE 5, 2020

After working with many customers in migrating contact centers to Amazon Connect, our team wanted to create a solution that assists in managing custom-developed modules from a unified web-based interface. You’ll see how you can use this module to: Enable simplified management of contact flow prompts.

Management 348

Management Tools Video US 348

The Paypers

MARCH 3, 2023

A report by Sopra Steria has shown that a third of Germans still prefer direct branch contact for their banking.

Report 67

Report 67

Perficient

DECEMBER 1, 2020

Agent Next Status is a nifty upcoming feature in Amazon Connect that allows agents to update their status on an active contact and choose what their next status will be. This is an exciting addition since agents at a busy contact center are routed calls and chats back to back. Image from Amazon Connect release notes. How does it work

Training 294

Training How To Data Management 294

Tomorrow's Transactions

SEPTEMBER 22, 2020

The Use of Contact-free is Accelerating At Consult Hyperion, we have already seen the pandemic accelerate the adoption of contact-free payments in the face to face environment as customers have become wary of catching COVID by touching shared devices, such as self-service terminals and PIN pads.

Apple 67

Apple Payments Mobile 67

PYMNTS

JANUARY 20, 2020

Never underestimate the value of the “Contact Us” form that every merchant and service provider places somewhere on its website — because no one knows who is going to end up on the other side of it. However, for a brand like Afterpay, which launched in the U.S.

US 157

US Millennials Retail Payments 157

ATM Marketplace

MARCH 12, 2021

Tim Eyre, CMO at Aceyus shares his insight on how the pandemic changed call centers into a customer contact center. How has the financial sector adapted, and what does that mean for the future?

Operations 79

Operations 79

PYMNTS

NOVEMBER 15, 2016

In a press release , Monzo said that, once users enable payments in the new Contacts tab on the app, they can instantly see which friends already have Monzo and invite those who don’t to join and get a Monzo card. With the new app, customers are also “subtly” notified within Contacts when a contact joins Monzo and enables payments.

ATM 100

ATM Cards Fraud Payments 100

Tomorrow's Transactions

OCTOBER 19, 2020

This is the first of three blogs about technologies to support contact-free use of public transport. During the COVID-19 pandemic,… Continue reading Contact-free public transport (Part 1). I heard on the radio that, despite ministers encouraging people in England back to work in their offices, most are staying at home.

Training 39

Training Technology Mobile Retail 39

Accenture

NOVEMBER 29, 2016

“We cannot direct the wind, but we can adjust the sails.” This proverb sums up the challenges facing traditional banks in the digital economy. As digitally native customers change their expectations of what their bank should provide, banks need to. Read more.

Customer Experience 150

Customer Experience 150