Comparison Customer Experience Management Risk Management 
Abrigo
DECEMBER 14, 2023
Learn how to tap your data to generate management insights. The following steps can help narrow it down and focus your goals: Send out a simple, future-oriented survey to the board and executive management (read on for sample questions) to determine strengths, weaknesses, opportunities, and threats to your financial institution.
South State Correspondent
MARCH 14, 2024
This all compares to about a 40%+ return invested in improving processes (loan, branch, cash management, etc.) and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell. Bank management should, of course, strive to increase cash flow as soon as possible.
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Gonzobanker
MARCH 6, 2020
Peer comparison metrics can be a valuable tool for evaluating staffing levels relative to production and portfolio volumes. Loan and deposit operations processes often utilize myriad systems to manage daily work. A key area where they can do this is in the loan and deposit operations units. Technology: The ‘Must Have’ List Is Growing.
FICO
JUNE 14, 2021
Missed payments were still below historical trends, probably due to increased savings and government support, which continues to blur the picture of card users struggling with debt issues, making it more difficult for lenders to manage. Can we act quickly to changing circumstances without negatively impacting the customer experience?
South State Correspondent
JANUARY 30, 2024
The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience. Technology-forward banks spend as much as 16.4%
FICO
AUGUST 29, 2017
Are there some hidden implications of CECL for customer experience and relationship building that I should be considering early in the transition? Other companies may, in comparison, feel like they have lead in their soles. There’s a lot of talk about increased volatility in allowance estimates under both CECL and IFRS 9.
CB Insights
DECEMBER 5, 2017
Assurant most recently made a $5M investment in professional rental management company Vacasa , while AIG made investments in 2015 in construction-site wearable safety firm Human Condition Safety and cyber defense services and compliance firm K2 Intelligence. Allianz Ventures. Number of investments: 6. American Family Ventures.
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