Perficient

AUGUST 6, 2020

As you navigate the current landscape, providing a personalized and superior customer experience is more important than ever before. Successful leaders recognize that communicating with customers effectively can be the difference between standing out or losing a customer to a competitor – especially now. Register Today.

US 309

US Customer Experience Strategy National 309

PYMNTS

OCTOBER 8, 2020

As cloud technologies emerge to help financial institutions (FIs) drive digital innovation, Finastra has introduced its Fusion Payments To Go offering for small and medium-sized banks. By adopting Vault, we unlock new possibilities to deliver a seamless banking experience that will inevitably help us reach more customers.”.

Innovation 301

Innovation Technology Fintech Payments 301

Perficient

JUNE 24, 2020

For those not familiar with the company, Nuxeo is the developer of a content services platform that combines enterprise content management (ECM) and digital asset management (DAM) functionality. It has an incredible list of customers. Having run big projects for many banks and insurance companies, he’s got a lot of great insight.

Customer Experience 332

Customer Experience Maine Course Industry 332

Perficient

JANUARY 26, 2022

On its earnings call, the company elaborated that this in part was due to its dedicated, people-oriented approach to business. In the most simple terms, journey science encompasses research, analysis, strategy, and experimentation – everything that you need to identify opportunities to improve the customer experience.”.

Customer Experience 221

Customer Experience Strategy Digital Strategies Analytics 221

Perficient

NOVEMBER 23, 2020

An eMarketer article reported that “US B2B Digital Healthcare Ad Spend will grow by 41.2% As eMarketer accurately points out, not only is there an increased demand for healthcare products (specifically PPE) within healthcare facilities, new customers have entered this vertical who have never purchased these types of products before.

Company 354

Company Customer Experience Conference Guidelines 354

PYMNTS

NOVEMBER 12, 2020

Also participating in the round were Anthos Capital, Global Brain, Clocktower Technology Ventures, Moneta VC, Mitsui Fudosan and Firestartr. “We The London-headquartered startup is striving to help startups and other firms “prototype, launch and scale financial products within their own customer experience.”.

US 220

US Capital Leadership Customer Experience 220

Perficient

OCTOBER 20, 2020

While this may seem like an ideal solution, there are automated supply chain methods companies can implement that benefit both businesses and consumers. When companies fail to manage inventory properly, delivery times can be extended which can jeopardize customer relationships. More Information and Resources.

System 324

System How To Customer Experience Meeting 324

Perficient

JANUARY 20, 2021

In fact, massive customer service teams have played an essential role for decades. What’s changed are customer expectations. They’re significantly higher because of advancing technology and experiences consumers encounter with brands outside the industry. How Financial Service Institutions Can Bridge the Gap.

Customer Experience 348

Customer Experience Branding Video Industry 348

Perficient

SEPTEMBER 29, 2022

This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs. Use Cases . The Technology Behind Embedded Finance .

Customer Experience 294

Customer Experience Software Cards Data 294

Perficient

OCTOBER 28, 2020

The new report provides an overview of technology service providers and assists global clients in identifying possible partners to support the transition to digital process automation (DPA). To achieve absolute success, a company must consider working with an outside vendor to maximize their return on investment during the DPA implementation.

US 294

US Strategy Customer Experience America 294

Perficient

NOVEMBER 23, 2020

The power of data and artificial intelligence can help us do that.” Financial services companies say the top two challenges facing them are acquiring new customers and creating personalized experiences. Personalizing the customer experience is no easy task.

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. These scenarios include enterprise transformation, customer experience (CX) transformation, data and analytics transformation, and infrastructure and operational transformation.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

Cisco

DECEMBER 14, 2020

According to The App Attention Index , people today are far less tolerant of problems with digital services than they were just two years ago, and they’re now far more likely to take decisive action – deleting apps, turning to the competition, and sharing their negative experiences far and wide. The Pandemic’s effect on Customer Experience.

Customer Experience 78

Customer Experience Innovation Branding Study 78

Perficient

OCTOBER 26, 2020

Digital process automation (DPA) services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. Consulting offerings that cover strategy, user experience, and change management, along with technology.

Report 294

Report Strategy US User Experience 294

PYMNTS

OCTOBER 5, 2020

The Carrboro, North Carolina-based chain has used its technology-first strategy to get, keep and grow its customer base – even while its stores were shut down early in the pandemic. Fleet Feet has come up with proprietary technology to address that. More than one million Fleet Feet customers have used the technology.

Technology 131

Technology Retail North Carolina National 131

Perficient

DECEMBER 2, 2020

And, I use several other companies to support my other financial needs. I, like loads of other customers, are a missed opportunity for banks and other financial institutions. While some companies offer unique products and experiences that are tough to avoid, most organizations have a massive cross-sell/up-sell opportunity.

Data 294

Data Customer Experience Case Study Branding 294

Perficient

SEPTEMBER 10, 2020

executives by Duke’s Fuqua School of Business shows that due to pressures brought on by the COVID economy “nearly 2/3 of companies are shifting resources to create better digital interfaces and more engaging digital experiences.”. Becoming digital is the best way to keep pace with changing market realities and customer expectations.

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

Perficient

AUGUST 13, 2020

The most important takeaway businesses are learning is that the ability to adapt during unprecedented times is key, and many businesses without an OM system are experiencing challenges such as loss of revenue, negative customer experience, loss of customers to the competition, and margin erosion due to COVID-19.

Management 309

Management System Customer Experience Technology 309

Perficient

FEBRUARY 28, 2024

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. Strategies for Success Prioritize customer-centricity, operational efficiency, and financial stability. Embrace technology to streamline expenses and drive revenue growth.

Innovation 251

Innovation Regional Strategy Trends 251

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. More than half (53 percent) viewed technological disruption as an opportunity rather than a threat. Image credit: metamorworks via iStock.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

Perficient

JANUARY 5, 2021

I’m confident each will bring unique, strategic insights that not only sets us up for long-term growth, but further enhances our ability to deliver transformative digital solutions for our clients.”. “We’re in the business of helping our clients power innovation and deliver exceptional customer experiences.

Leadership 531

Leadership Denver Charlotte Ohio 531

FICO

MAY 27, 2021

Consumer behaviors have changed a lot, and many companies are still looking to understand how to provide the best experience to their customers despite the various challenges posed by Covid-19. Companies that do not adapt quickly enough run the risk of being left behind as we emerge into the ‘New Normal’.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

Perficient

OCTOBER 29, 2020

Anyone Quibi cared to have as a customer already owned a smartphone. Quibi also improved on the standard means of delivery, investing in a technology called Turntable to make mobile TV-watching easier. Yet the platform’s self-imposed user experience shortcomings left the company exposed to new headwinds.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

JANUARY 8, 2021

Equifax has inked a deal to purchase artificial intelligence (AI)-powered fraud prevention and digital identity technology provider Kount for $640 million. Kount’s staff members will become a part of Equifax’s United States Information Solutions (USIS) business unit and will still be based in Boise, Idaho, according to a Friday (Jan.

Idaho 295

Idaho Fraud United States Customer Experience 295

Perficient

SEPTEMBER 25, 2020

2020 has offered us some big surprises that I don’t think any of us could have predicted. So when Insite was acquired by Epi, I knew that this would be a move that would strengthen both companies, and well, would be “really cool.”. Well in short, non-technical terminology, it’s a new front-end technology leveraging React.

Customer Experience 262

Customer Experience US Tools Conference 262

PYMNTS

AUGUST 16, 2018

Approved, the online mortgage platform company, announced Thursday (Aug. After all, why should they have a better customer experience buying a pair of shoes than spending $500k+ (or more) on a home they’ll own their whole life?” 16) in a blog post that it has been acquired Credit Karma. ” wrote Taylor.

Online 109

Online Company Customer Experience Resources 109

Perficient

FEBRUARY 2, 2023

Security/Biometric Payments With the widespread popularity of digital payments continuing to grow, security remains at the forefront of concern for payment companies and their vendor partners. A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder.

Industry 471

Industry Trends social media Payments 471

PYMNTS

JUNE 22, 2020

A 24-year veteran of the restaurant technology scene, Kabakoff is charged with leading Lunchbox’s efforts to expand the company’s presence and the adoption of its digital ordering platform by the industry. We are excited to learn from her experience from Toast and NCR, two companies we respect and want to emulate.

New York 326

New York Marketing Strategies Customer Experience Maine 326

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. Coming from AppDynamics , 95 percent of respondents said they have changed their digital technology priorities as a result of the pandemic. Fifty-nine percent said they have been “firefighting” with short-term fixes to technology problems.

Retail 144

Retail Customer Experience social media User Experience 144

Perficient

NOVEMBER 21, 2023

I often engage with account developers and clients to address their requirements in transitioning legacy processes and technology to meet the expectations of a digital operating environment. Beyond this, my days typically revolve around three major aspects: Strategy. Explore why leading insurance carriers count on us to drive results.

Industry 221

Industry Conference Meeting Maine 221

PYMNTS

MARCH 28, 2016

During a call with analysts, Finish Line’s CFO told analysts that the company plans to spend between $10 million-$15 million to overhaul its tech and digital side over the next year. So all of those benefits will come with the platform upgrade and will certainly help us drive our greater sales in the digital side.”.

Technology 100

Technology Customer Experience Retail Mobile 100

Perficient

JULY 31, 2020

One of the things that the COVID-19 pandemic has taught us is the value of data. Just google “COVID statistics” and it returns 4,770,000,000 websites with its own dashboard automatically reflecting the state you are in and United States population (assuming you are in US). Every state website in the US.

Data 354

Data Analytics Strategy social media 354

PYMNTS

OCTOBER 31, 2019

As Starbucks continues to pursue new opportunities to expand digital customer relationships, the quick-service coffee chain reported growth in the ranks of its rewards program membership. The company saw active Starbucks Rewards membership in the U.S. grow to 17.6 30) that the rewards program is an “important growth driver.”

US 100

US Digital Strategies Training Customer Experience 100

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Consumerism has reached critical mass in healthcare.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

JULY 31, 2019

As PYMNTS readers know, the role and appeal of FinTech is increasing significantly as consumer demands rapidly change, and technology and regulatory efforts encourage further innovation in digital payments and global transactions. But the vast majority of scientific progress is a team effort. And that’s where we come to FinTech.

Fintech 192

Fintech Innovation US Payments 192

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. As a company we have spent a tremendous amount of capital and resources, in building and developing what is going to be a platform that will power this vision. And here’s proof. Here’s what they found.

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

Perficient

JANUARY 26, 2021

Our expertise in all of the major marketing technologies allows us to facilitate complex integrations across applications to give customers a unified solution. Learn more about how we cultivate customer-centered business with Sitecore. Built In Recognizes Perficient as a Company with a Remote Culture Built to Last.

Training 322

Training Community Leadership Strategy 322