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SUCI: Rethinking Card Declines, Data Security And Customer Experiences

PYMNTS

To better serve clients and help make their businesses run smoother and more efficiently, FinTech startups are tackling an array of challenges, from data security to card declines to clunky customer experiences. When it comes to the customer experience, AvidXchange’s Denise Leleux looks through a few different lenses.

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Crafting The Better B2B ‘Customer’ Experience

PYMNTS

That includes digitizing sales and marketing efforts, which of course had in the past been done face to face. That’s good for sales and marketing reps who may be worried about disintermediation — and, according to Uphoff, whose success can also be measured in terms of how many customers they are able to convert to paying digitally.

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Market Trend Report: Customer experience add-ons for banking leaders

CB Insights

What are customer experience add-ons? Companies offer consumer-facing add-on solutions to enhance the customer experience and build customer loyalty. Become a CB Insights customer. Become a CB Insights customer. If you’re already a customer, log in here. Want the full expert post?

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FIs Hiring Customer Experience Teams, But What Are They?

Bank Innovation

Demand for a combination of speed, simplicity, security and convenience in banking services has financial institutions thinking more about customer experience, particularly in a digital sense, and hiring people to design that experience.

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BNPL poised to ‘steal growth, elevate customer experience’ from credit cards

BankInovation

Credit cards could lose ground to buy now pay later (BNPL) service providers, which have a promising future with multiple potential growth paths. Those were the key takeaways from a BNPL session at Future of Fintech conference on Wednesday in New York that was presented by market intelligence firm CB Insights. "We

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Deep Dive: Safeguarding B2B eCommerce And The Corporate Customer Experience

PYMNTS

Business identity theft is used to launch everything from purchasing plan scams to tax and credit card application fraud, and it caused an estimated $137 million in damages in 2017. Merchants can also turn to their card networks for support when deflecting card-not-present (CNP) fraud, preventing interruption to customer experiences.

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Rapyd taps Visa to grow its card-issuing business

Bank Innovation

Rapyd, a startup that converts international payments, announced a partnership with Visa this week to grow its card issuing business. “A A major opportunity for us, and we’re seeing this around the world from a sheer use-case perspective, is card issuing,” said Marc Winitz, chief marketing officer at Rapyd.

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