FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Perficient

JANUARY 22, 2021

Customers “sell” their data all the time in the form of loyalty and rewards programs. I will tell you my preferred brands, and you and your partner will get the same revenue and purchase history. This idea extends to every piece of customer loyalty. However, rewards or loyalty indicate a much deeper relationship.

Analytics 309

Analytics Industry Chicago Payments 309

Bank Innovation

DECEMBER 13, 2019

In this episode, Suman Bhattacharyya, senior editor, and Angely Mercado, associate editor, discuss the following news developments: Corporate card and financial product startup Brex’s marketing strategy; Inspired Capital’s recent investment in business banking platform Rho; and […].

Strategy 243

Strategy Branding Video Marketing Strategies 243

PYMNTS

MARCH 1, 2017

GhostBed customers are now presented with two Klarna financing options at checkout along with the ability to purchase using their existing credit or debit card. in September 2015, and since then, Billingsley said the company has experienced many learning opportunities as it continues to expand within the market.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

PYMNTS

OCTOBER 16, 2018

Small menswear brands, even some that are considered to be medium or large, might face a challenge when it comes to marketing: How do they get in front of consumers? The idea is that brands don’t have to worry about competition or incentives to drive people to purchase their products. The Customer Experience.

Branding 169

Branding Online Las Vegas Los Angeles 169

PYMNTS

OCTOBER 4, 2019

With the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” And the card is no longer just a payment instrument; it’s more than the card itself.”.

Apple 198

Apple Cards User Experience Examples 198

PYMNTS

JULY 26, 2017

A good product at a good price: that used to be the recipe for a good brand. But a third ingredient in retail is quickly overshadowing those bastions of success, and that is customer service. Consumers want a seamless shopping experience, and if they don’t have one, they want someone to make it right post-haste. Brand value.

Branding 127

Branding Customer Experience Software Mobile 127

Perficient

SEPTEMBER 15, 2020

They look for adjacent innovations with the potential for broader application, adopting features from one market to create a new product or improve an existing one. You can get started by mapping the customer journey, uncovering pain points and opportunities across their interactions with your brand.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

APRIL 1, 2020

billion non-prepaid debit card transactions in 2018, solidifying debit as a staple payment type. They insert or swipe their debit cards at stores’ point-of-sale (POS) devices — or key in details online — and maybe enter PINs, but the behind-the-scenes processes through which transactions are routed are kept invisible. shoppers made 72.7

Cards 141

Cards Payments Security Fraud 141

Perficient

OCTOBER 26, 2022

It also supplies firms with deeper insight into their customer base, enabling them to suggest and sell the right products at the right time. They can use data to make decisions on the types of products they should build, as well as to figure out whom to market certain products towards. Invest in marketing.

Data 275

Data Tools Training Cards 275

PYMNTS

AUGUST 11, 2020

Along with the security benefits, Kount’s product will also ensure “marketing campaign efficiency and conversion,” the company added. Kount added that this means its business customers “are able to optimize marketing and sales efforts, personalize customer experiences, and reduce the time spent vetting prospects.”.

Fraud 234

Fraud Industry Idaho Customer Experience 234

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73

PYMNTS

JUNE 22, 2020

Bad actors, are, increasingly, targeting online card applications, using stolen personally identifiable information to apply for credit, leveraging those ill-gotten credit lines to make fraudulent purchases. A poor customer experience can cause FIs and enterprises to lose customers, of course. alone topped $10.2

Fraud 193

Fraud Cards Risk Management Customer Experience 193

Fintech Labs Insights

MARCH 14, 2024

For financial marketers, especially those in credit unions and community banks, the biggest event of the year, The Financial Brand Forum , is just two months away. For the most part, early-bird (or very-early-bird) prices are still in effect, so you can easily save $1,000 or more on a pair of tickets.

Conference 15

Conference Fintech Marketing Las Vegas 15

PYMNTS

DECEMBER 23, 2020

The new Tracker notes , “The pandemic is aggravating this type of fraud in two ways: Merchants are offering more discounts to draw in customers and keep their businesses afloat, and the lower margins due to the economic downturn mean that all profit reductions disproportionately hurt businesses. Yes, it’s a complex problem.

Fraud 217

Fraud Study Cards Customer Experience 217

PYMNTS

APRIL 15, 2020

“Ethoca is thrilled to be working with Microsoft to solve this challenge upstream — in the bank’s mobile app — where consumers have the instant purchase clarity they need to avoid making a false claim,” Keith Briscoe, chief marketing and product officer at Ethoca. The solution is now in place at a top five bank in the U.S. and globally. .

Fraud 167

Fraud Cards Tools Online 167

PYMNTS

JANUARY 20, 2020

millennials have a credit card – which is to say a single credit card – and why one-third of all Americans today have never even applied for one. Top retailers using BNPL include DSW, Urban Outfitters and Ulta Beauty , and popular brands included ColourPop and Ray-Ban, among others. This helps explain why only about half of U.S.

Millennials 132

Millennials Houston Philadelphia Chicago 132

PYMNTS

FEBRUARY 28, 2020

That’s a pretty solid indicator that no one intends to get left behind on a market opportunity that’s currently doing almost $27 billion a year in topline sales and generating over three billion restaurant visits. Cooking Up a Good Program. These successes translate into revenue, margins and repeat business.”.

Mobile 130

Mobile Case Study Customer Experience Study 130

PYMNTS

DECEMBER 5, 2019

MoneyGram, in partnership with Visa, has expanded its debit card deposit service, which was launched in collaboration with Visa Direct, Visa’s real-time push payments platform, according to a release. ” Visa Direct enables more than one billion cards around the world, and allows consumers to move money in real time.

Customer Experience 130

Customer Experience Cards Branding Innovation 130

Perficient

JULY 27, 2020

Interests and affinities in different market segments. The behavior of new vs. returning customers. Are you currently able to accept credit cards? Customer experiences will be lacking, your employees will struggle, and your technology won’t be able to support this new business venture. Geographic location.

Analytics 332

Analytics Technology Strategy Taxes 332

PYMNTS

MAY 22, 2019

” According to Mastercard and Interac, Canada is a big market for international payments given its diverse population. With the firms partnering up, Canadians will be able to log in to their mobile or online banking services and send funds using the Interac e-Transfer brand. Citing the World Bank, the companies said $25.4

Payments 192

Payments National Branding Customer Experience 192

PYMNTS

NOVEMBER 8, 2017

7) of the launch of Amex Advance, which uses machine learning techniques to deliver personalization services that help marketers customize target audiences, personalize customer experiences and measure their own marketing effectiveness on audiences. American Express announced news on Tuesday (Nov. population.

Data 100

Data Marketing Customer Experience Cards 100

PYMNTS

AUGUST 7, 2020

With foreign exchange (FX) rates changing from one day to the next, but the rate at the time of purchase will also probably be different from the rate when a transaction actually settles several days later — making for some nasty surprises on consumers’ card statements.

Policies 302

Policies Online Retail Payments 302

Perficient

SEPTEMBER 23, 2020

In addition to taking action, App Clips include the ability to pay using Apple Pay instead of asking for credit card info. Apple identifies using NFC Tags, QR Codes, Safari App Banner, Links within messages, and, as we have seen, in Place Cards in Maps. The impact on customer experience can be enormous.

Mobile 322

Mobile Apple Examples Technology 322

PYMNTS

FEBRUARY 17, 2020

There has been no shortage of new takes on card-based loyalty schemes — especially in the last decade as digital has exploded and the competition for customer spend has become increasingly tight. Particularly, in the travel and hospitality sector, co-branded card programs have flourished.

Cards 151

Cards Branding Data Customer Experience 151

PYMNTS

SEPTEMBER 24, 2020

Trading FinTech Robinhood Markets Inc. Mastercard Expands Digital Card Program To Include Instant Access, eWallet. In its quarterly earnings report, Olive Garden parent firm Darden Restaurants reported that over half of its combined off-premise sales at its three largest brands during fiscal Q1 were completely digital.

Company 137

Company Payments Atlanta Massachusetts 137

PYMNTS

MARCH 10, 2020

For an important BNPL case study, we look to Australia, where Sydney-based market leader Afterpay has made such a splash that it’s changing the economy (sort of). The timing is good for BNPL brands, as physical retail stores struggle to stay relevant and eCommerce players try to crack the checkout conversion code.

Case Study 135

Case Study Retail Millennials Branding 135

PYMNTS

MARCH 2, 2020

But while there are a nearly endless number of cases presenting corporate payments challenges, increasingly, businesses of all kinds are seeking a similar experience — and prepaid card technology can be a valuable tool in meeting those requirements. The Prepaid Virtual Card Opportunity. From Gig Workers to Rebates.

Payments 151

Payments Cards Meeting Lending 151

FICO

OCTOBER 5, 2017

He goes online to his small state bank and up pops a home equity line-of-credit marketing offer. Mismatched offers like these hurt the customer experience and waste the efforts of lending organizations and their risk and marketing teams. The problem is they are currently executing marketing that is not risk-aware.

Marketing 56

Marketing Analytics Customer Experience Regulation 56

FICO

APRIL 24, 2023

Trust acquired 100,000 customers in just ten days after it launched in September 2022 and exceeded 450,000, equivalent to 9 percent of the Singapore market, within just five months. You can read more about this digital customer onboarding story in the full media release.

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

PYMNTS

AUGUST 8, 2019

Loyalty is a tricky proposition, especially as plastic cards have given way to mobile payments, and there is little mercy for those businesses that get loyalty wrong. Most of the purchases they make, most of the cards they choose, have loyalty rewards attached to them,” Stevens told Webster. Customer Experience.

Fraud 124

Fraud Innovation Customer Experience Branding 124

PYMNTS

FEBRUARY 8, 2019

Startups in the eCommerce space have long enabled their customers to experience their products in real life (“IRL”) through temporary retail shops, and now, digitally-focused brands belonging to major retailers are taking a similar approach. We could open stores as an expansion of our digital presence.”.

Charlotte 135

Charlotte Los Angeles Kansas City Branding 135

Insights on Business

FEBRUARY 27, 2019

The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers. Use case: Focus on the millennial market with mobile. To be clear.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

Abrigo

OCTOBER 22, 2019

In recent years, cybercriminals implanted malicious skimming code directly on e-commerce shops and online content management and payment platforms as a way of stealing payment card data at scale. Their goal is to compromise the merchant’s payments processing account and steal all of the payment card data processed by the merchant.

Fraud 150

Fraud Cards Data Payments 150

PYMNTS

MARCH 8, 2019

In the March mPOS Tracker , PYMNTS explores the new mPOS uptake, as well as how mPOS providers are launching solutions into new markets, boosting their presence where they already operate and partnering to expand their reaches. Around the mPOS World.

Samsung 142

Samsung Survey Atlanta Mobile 142

Accenture

MAY 22, 2019

Tim brings a unique perspective to treasury management services, having worked in industry, for solution providers and in consulting, helping commercial banks meet changing client expectations with new product and market strategies. Customer experience mastery is core to their business models. The threat is real.

Payments 150

Payments Customer Experience Survey Capital 150

Cisco

NOVEMBER 15, 2022

Venmo solved a problem of an individual wanting to pay another individual (or even small business) without having to use cash, check or even debit/credit card. The emergence of open banking has dramatically changed the way people and small businesses manage their money and interact with financial tools and brands.

Innovation 156

Innovation Security Data Innovation Strategies 156