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Capital One Treasury Head: AI and ML Driving Customer Experience Improvements

Bank Innovation

Phil Beck, Head of Treasury Management at Capital One, is almost a year into his job at the McLean, Virginia-based bank, where his focus has been getting commercial banking up to speed with the digital economy.

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Rick Winslow, Kabbage chief experience officer, to speak at Bank Innovation Ignite

Bank Innovation

Rick Winslow, chief experience officer at small business lending company Kabbage, will join Bank Innovation Ignite this March 2-3 in Seattle as panelist for a session entitled “The future of banking customer experience.” Winslow’s experience isn’t limited to the […].

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FinTech Cloud Technology Fuels Banking Innovation

PYMNTS

As cloud technologies emerge to help financial institutions (FIs) drive digital innovation, Finastra has introduced its Fusion Payments To Go offering for small and medium-sized banks. Linear Capital served as the head investor, while additional help originated from KZM & Company Group.

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Five financial innovations you may have missed

Chris Skinner

I just attended an EFMA conference where the opening presentation talked about the most innovative banks in the world. See what you think … Capital One Skill for Alexa Capital One’s skill for Alexa provides a new feature called “How much did I spend?” These are the ones I quite liked, so it’s not exhaustive.

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With $200m debt capital raise, Brex seeks to grow e-commerce client base

Bank Innovation

On the heels of a $200 million debt capital raise confirmed this week, corporate card and financial product startup Brex plans to ramp up its product offerings for e-commerce entrepreneurs. Chief Financial Officer Michael Tannenbaum told Bank Innovation […].

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FinTech Innovation Eases B2C Sellers’ Entrance Into The B2B World

PYMNTS

There’s a huge opportunity [in B2B payments] for businesses that have traditionally focused on the consumer,” David Disque , president of Corporate Spending Innovations (CSI), said in an interview with Karen Webster. While an attractive proposition, the shift into the B2B world can’t happen at the flip of a switch.

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Corporate digital delivery channels and the customer experience

Celent Banking

Celent feels (and others agree) that it’s important that banks deliver an omnichannel digital customer experience, but the term means different things to different people. For the largest, most complex organizations, an even more bespoke and customized experience is critical.