Capital Customer Experience Innovation User Experience 
PYMNTS
JULY 18, 2019
Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”
Bank Innovation
SEPTEMBER 3, 2019
Grasshopper Bank, a New York City-based digital bank geared toward startups, is focusing on pain points for founders, who usually have a heightened awareness of user experiences.
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PYMNTS
FEBRUARY 20, 2020
He has led the company through the turmoil in the general retail business by focusing on customer-centric practices and technology – Lucaciu is intimately involved in every customer and every transaction. We’re focused on capital efficiency,” he noted. “We By making decisions with fewer people, we can have a bigger impact.”.
NCR
SEPTEMBER 1, 2017
Financial services providers today should always be looking for fresh, innovative ways to solve problems and overcome challenges. Those challenges could relate directly to the experience of the customer , to the performance of the business, or both. Embracing design thinking.
PYMNTS
APRIL 21, 2016
Those that do decide to build new brands will likely need to ensure their customer experience rivals, or even surpasses, the experience offered by more traditional institutions. When in doubt, spin out. Why spin out? I know everyone uses them as an example, so it’s kind of boring at this point,” he acknowledged. “I
NCR
JANUARY 13, 2017
billion people are using at least one messaging app and Facebook Messenger alone has 900 million users. Reaching customers through messaging is easier than ever and banks should capitalize on this. Banks should be shifting to more customer-centric software that provides better user experience and improves customer service.
PYMNTS
OCTOBER 13, 2020
Noted HSBC’s Halpin: There are new pressures on banks’ corporate customers ability to maintain and manage their business — day-to-day operations, yes, but business risk too, all while capitalizing on growth opportunities. The end user experience is critical, too, he said, and must be seamless. That’s the driver,” he said.
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