PYMNTS

MAY 20, 2020

A devastating small business survey on one hand, and a possible link to social commerce on the other. Although the company’s survey with the Small Business Roundtable was in motion before the pandemic, its timing was prescient and its results were dramatic. Facebook helped conduct the survey of 86,000 SMB owners.

Video 200

Video Survey social media Branding 200

Perficient

JANUARY 11, 2021

The brands that can operate with speed and agility win in this environment. 56% of BOPIS (buy online, pick up in-store) and 45% of grocery delivery users plan to continue using these services after the pandemic. . In-app feedback and surveys can be excellent ways to monitor user pain points and areas of friction.

Mobile 502

Mobile Strategy US Management 502

PYMNTS

OCTOBER 1, 2020

As the digital revolution continues to transform the way shoppers pay for things amid the COVID-19 pandemic, Mastercard announced a free online tool to help entrepreneurs future-proof their companies. A Mastercard survey revealed 76 percent of small businesses in North America said the pandemic prompted them to become more digital.

Tools 262

Tools Cards Guidelines Online 262

PYMNTS

MARCH 30, 2020

The Confederation of British Industry (CBI) said on Thursday (March 26) that its monthly survey of retailers showed the weakest outlook since April 2009. The results of its survey suggest that U.K. The survey found that retailers expect to allocate £1.198m on eCommerce projects in 2020, but almost a third will miss key objectives.

Retail 141

Retail Survey Branding Online 141

PYMNTS

NOVEMBER 25, 2020

One trend that is unlikely to fade this winter is the surge in online and mobile ordering as customers seek to dine in the comfort of their homes. percent to online ordering from QSRs. Second, focus on the brand benefits that make sense,” Barnes told PYMNTS. First, identify key market segments and understand their motivations.

Survey 211

Survey Study Online Mobile 211

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic. Now, healthcare providers have to work to maintain loyalty just like any other brand.

Payments 263

Payments Data Survey Report 263

PYMNTS

SEPTEMBER 30, 2020

Merchants are optimizing their eCommerce operations, but this is posing challenges for some, including luxury merchants. These retailers are accustomed to engaging with their customers in brick-and-mortar stores and building long-lasting relationships that lead to brand loyalty. Around The Buy Now, Pay Later World. About The Tracker .

Payments 279

Payments Millennials Retail Trends 279

PYMNTS

MAY 5, 2020

If there’s one overarching focus of life during the coronavirus pandemic, boiled down, it would be focusing on the essentials — ordered online and delivered to the doorstep, with minimal touch points. And I think in the direct-to-consumer space and with new brands in general, that is important.”. Perhaps permanent.

New York City 161

New York City Branding Examples Online 161

PYMNTS

DECEMBER 14, 2020

These services offer alternatives to installing and operating applications in-office or at expensive data centers as well, which can be a key consideration for the many businesses with employees who are operating remotely during the health crisis. presidential election and ongoing news about the pandemic.

Software 270

Software New York Trends Operations 270

PYMNTS

APRIL 1, 2020

The increase started in February, with online orders up 108 percent year over year, according to Quantum Metric. Melnyk , professor of operations and supply chain management at Michigan State University. GoodFirms surveyed more than 100 of the top eCommerce experts to determine the most effective tactics for small-scale online shops.

social media 216

social media Retail Michigan Strategy 216

PYMNTS

NOVEMBER 11, 2020

By lowering the friction for consumer purchases, these programs strengthen the relationship between customer and brand while also providing the brand with recurring revenue.”. Pandemic social distancing has also made subscription programs more attractive, along with boosting demand for online ordering and payment.

Tools 182

Tools Branding Innovation Survey 182

PYMNTS

DECEMBER 24, 2020

PYMNTS research on consumer shopping habits showed that 24 percent of all consumers say they have taken at least one of their routine shopping activities online and do not plan to revert to shopping in stores for this activity, even after the pandemic is over. More consumers are going online to shop and pay as the pandemic progresses.

Retail 295

Retail Branding Minneapolis Trends 295

PYMNTS

SEPTEMBER 7, 2017

These days for brick-and-mortar retailers, meeting consumers at their doorsteps goes beyond operating online and digital stores. Retailers have to be OmniReadi — capable of selling in a wide range of channels and offering cohesive and creative shopping experiences that span in-store, online and in-app.

Survey 108

Survey Report Retail Online 108

PYMNTS

JUNE 25, 2020

Last year, PYMNTS’ How We Will Pay Survey found that while an increasing share of U.S. In a world where physical retail was, by and large, shut down for three months, our consumer surveys have since found that many U.S. households had voice-enabled devices, only 31 percent used the devices for purchases.

Google 141

Google Survey Apple Innovation 141

PYMNTS

NOVEMBER 18, 2020

Red’s Savoy, which operates 16 outlets in the upper Midwest, will use the Paytronix system to consolidate its rewards program with its various takeout channels, allowing it to maintain a unified view of each guest, no matter how they order. Research confirms that QSR patrons are seeking multiple online and offline ordering methods.

System 130

System Tools Branding Survey 130

PYMNTS

SEPTEMBER 14, 2018

A new survey has found that big retailers like Apple and Nike are losing favor in China, as consumers are showing a preference towards local brands. Chinese brands have been better at leveraging social media to reach out to shoppers in China,” said Catherine Lim, a Bloomberg Intelligence analyst. There’s a stronger buzz.”.

Apple 101

Apple social media Branding Survey 101

PYMNTS

JANUARY 26, 2021

Looking ahead at 2021, positive signs are on the horizon for the industry despite strains on CU operations due to the pandemic. The pandemic has been driving consumer payment choices and purchasing behaviors, influencing how customers transact, which payments they use and why they use them, according to a new survey.

Tools 276

Tools Los Angeles New Jersey Trends 276

PYMNTS

NOVEMBER 23, 2020

That’s a silly simplification of the very serious matter of what AI is doing for the restaurant sector, among others, as online ordering becomes a way of life and not just a lockdown relic. Businesses rapidly embraced digital solutions in 2020 as shopping (and eating) moved online while everyone hid out indoors.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

JANUARY 22, 2020

Function shoppers complete online surveys – a basic part of the DTC website experience these days. The survey is designed to help customers build a hair profile: They answer questions about their hair’s structure (straight, curly, dry, oily, etc.)

Los Angeles 131

Los Angeles Analytics Retail Survey 131

PYMNTS

APRIL 17, 2020

A mid-March survey of 600 supply chain managers found that approximately 75 percent of respondents were experiencing transportation issues in their supply chains,” the report states. Physical stores sit mostly empty as massive shopping volume shifts to online merchants. In other words, online isn’t immune. Digital Deliverance.

Operations 144

Operations Online Analytics Policies 144

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. This design deficit is a liability and a top-of-mind concern for payments executives we surveyed. My next blog will focus on insights from our 2019 Global Payments Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

DECEMBER 3, 2020

The two firms today announced a new partnership as the private equity-owned food brand is looking to expand its customer base and upgrade its delivery services for customers. “As As a brand, we are relentlessly focused on reaching our guests on their terms,” says Darin Dugan, Chief Marketing Officer at Jimmy John’s. “In

Branding 157

Branding Atlanta Survey US 157

PYMNTS

MARCH 25, 2019

Then, my thoughts immediately jumped to the opportunities this new tender type could create for online merchants. Jeff Bezos launched Amazon in 1995 as an online seller of books for one reason: Everyone bought them. Food fits that category, too, but comes with a much heavier lift as just an online player. Guess what? Time flies.

Payments 198

Payments Innovation Branding Operations 198

PYMNTS

JULY 2, 2018

Direct-to-consumer advertising on Facebook has reportedly hit a rough patch, with spending by brands decreasing there. The trend comes at a time when brands are facing other changes on the social media site. That’s not the only recent news that involves brand and Facebook. Unwanted Transparency.

social media 124

social media Policies Marketing Strategies Branding 124

PYMNTS

MARCH 8, 2019

A full 45 percent of retailers listed it as a priority this year, according to a recent survey, and more restaurants are aiming to get in on the action as they work to maximize productivity, minimize wait times and enhance consumers’ in-store experiences. How Restaurant Operators are Driving mPOS Evolutions. Around the mPOS World.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

DECEMBER 15, 2016

Pressure continues to mount on online retailers (who aren’t Amazon) to compete. A new study from leading omnichannel commerce technology and operations provider Radial has analyzed consumer attitudes among Amazon shoppers. Below are some of the key findings from the survey.

Data 100

Data Survey Retail Study 100

PYMNTS

JULY 16, 2020

The pizza chain’s earnings and revenue also came in well above the expectations of analysts surveyed by FactSet, who had predicted earnings per share of $2.24 The Ann Arbor, Michigan-based company’s strong growth amid the coronavirus crisis has been aided by its push into online and mobile ordering. and revenue of $915 million.

Report 142

Report Michigan United States Apple 142

Independent Banker

OCTOBER 31, 2021

Offering the ability to open an account online can be one way to reach customers who are unable to join your community bank in person. That includes allowing customers to open accounts completely online,” says Charles Potts, ICBA’s senior vice president and chief innovation officer. Photo by Anchiy/Getty Images. Receive documents.

Idaho 134

Idaho Community Bank Community New Jersey 134

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. According to PwC’s 2021 Digital Banking Consumer Survey, two in three customers find branches to be meaningful channel to interact with their bank and 35% say that they would not use a bank that doesn’t have a nearby location.

America 109

America Customer Experience Operations Survey 109

PYMNTS

MAY 12, 2020

And although the most recent PYMNTS survey shows that more people than ever before started interacting digitally with restaurants — from 6 percent pre-pandemic to 20-plus percent in the thick of it — 93 percent report eating from restaurants less often than they did before the pandemic changed everyday life. .

Survey 143

Survey Strategy Branding Report 143

PYMNTS

DECEMBER 4, 2020

This week, Stripe introduced banking services, we get a glimpse of the EU's upcoming Digital Services Act and PYMNTS' data reveals online purchases ruled Black Friday. FedEx has acquired ShopRunner, an eCommerce platform that provides access to shopping and two-day delivery to over 100 brands. The Weekender can catch you up.

Cards 151

Cards Data Mobile Survey 151

Bobsguide

DECEMBER 25, 2017

But is it really necessary for your brand to use them all? According to a survey by Aspect Software, companies that adopt an omnichannel strategy achieve 91% greater year-over-year customer retention rates compared to those that do not. They need your brand to be available. In short, absolutely.

social media 111

social media Survey Branding Software 111

PYMNTS

MARCH 13, 2019

The app rollout is part of a larger eCommerce expansion for Jack in the Box, which has partnered with Cognizant to understand customer requirements and corporate workflows, as well as create a scalable online platform. “At ”

Mobile 103

Mobile Industry Survey Operations 103

PYMNTS

JUNE 3, 2020

RH, which operates several online brands such as RH Teen and RH Ski House, and whose retail presence is also known as Restoration Hardware, is one of the most successful curators of luxury furnishings and décor. percent over 2018 to $2.647 billion, adjusted operating margins reached 14.3 Will luxury move online?

Retail 130

Retail Online Marketing Study 130

PYMNTS

NOVEMBER 18, 2019

18), Ware2Go said its partnership with the small business online financing marketplace will allow joint merchant customers to access logistics and financing options in the same place, with offerings that include inventory financing, bank loans and commercial credit cards. In a press release issued on Monday (Nov.

Tools 109

Tools Cards Resources Compliance 109

PYMNTS

APRIL 2, 2020

A digital infrastructure overhaul that boosts CUs’ online presences, accelerates new product and service introductions and improves staff productivity can help CUs expand their customer bases and operations, according to Timothy Anderson, CEO of United States Senate Federal Credit Union (USSFCU).

United States 174

United States Security Innovation Mobile 174

PYMNTS

MAY 5, 2020

For online shopping the return policies range from Amazon (90 days) to Target (varied and depends on product). According to an Optoro consumer survey, we found that typically 97 percent of shoppers would continue to shop at a retailer/brand if they had a positive returns experience.

Policies 185

Policies Retail Study Washington 185