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OAK + FORT: Flexible-Payment Plans Boost Luxury Purchases

PYMNTS

Merchants are optimizing their eCommerce operations, but this is posing challenges for some, including luxury merchants. These retailers are accustomed to engaging with their customers in brick-and-mortar stores and building long-lasting relationships that lead to brand loyalty. billion this year — almost double last year’s total.

Payments 279
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A Digital Mindset: The Key to an Enhanced Strategy for Insurance Commerce

Perficient

With the rise in vaccination rates and a hopeful return to a “new normal,” it won’t be possible to put the genie back in the bottle and return to legacy operations. population is considered millennial or younger as of July 2019), the demand for personalization in the commerce experience grows. Leveraging Data Responsibly .

Strategy 332
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WEX Rides Fuel Business And Healthcare To Solid 2019 Earnings

PYMNTS

“2019 was another record year for WEX , capped off by an impressive fourth quarter driven by double-digit, top-line growth and strong operating leverage,” said Melissa Smith, WEX’s chair and CEO. For corporate travel, it has been encouraging partners to focus their offerings on millennials.

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Banking for the Digital Generation: Attracting & Retaining Millennials

NCR

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. Source: The Millennial Disruption Index.

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How The DTC Model Is Gaining An Edge In Commerce

PYMNTS

Function shoppers complete online surveys – a basic part of the DTC website experience these days. The survey is designed to help customers build a hair profile: They answer questions about their hair’s structure (straight, curly, dry, oily, etc.) If DTC were a rising thoroughbred, bettors would likely be placing more money on it.

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Chatbots Overlooked When SMBs Invest In Tech: Study

PYMNTS

A new survey of small business owners suggests that small businesses are struggling to find the right targets for their technology investments. 20) found that small businesses are overlooking technologies that their customers want or that may improve their operations, including chatbots and artificial intelligence (AI). ”

Study 129
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Examining The Generational Differences Between Retail Consumers

PYMNTS

Retailers trying to bridge the growing gap between the shopping trends of Baby Boomers, Generation Z and every demographic in between may think they have the different generations figured out, but in some cases, operating on assumptions can lead to missed sales. Millennials. million people in the U.S., Generation Z. million Americans.

Retail 147