Gonzobanker

OCTOBER 13, 2020

With megabanks spending billions on digital investments each year, regional and community bank executives understand they cannot compete on resources. Instead, these players are focusing on specific niches, brand strategies and community connections to differentiate themselves. Engage Net Promoter and Client Feedback Channels.

Strategy 158

Strategy Digital Banking Digital Strategies Mobile 158

PYMNTS

OCTOBER 7, 2019

The Wall Street Journal is reporting that a few dozen are being laid off in the company, which has about 600 employees. These decisions are not taken lightly, but we believe they are necessary to set the brand and business up for long term success,” a spokeswoman said. In 2018, it bought Elloqui, a plus-size women’s fashion brand.

Online 100

Online Retail Digital Strategies Branding 100

Gonzobanker

MARCH 28, 2024

While the mobile banking revolution has been going on for more than 15 years, most bank and credit union executives report that they are still only partially through their digital transformation. Like FIS, this announced migration has spurred many future digital discussions among the JHA install base.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

JUNE 5, 2019

Russian eCommerce giant Mail.ru, mobile company MegaFon and Alibaba have announced a joint partnership for a new venture called AliExpress Russia JV, according to reports. This agreement is in line with our digital strategy of ‘driving [the] digital world,’ aimed at creating new opportunities for over 76 million customers.

Digital Strategies 122

Digital Strategies Groups Mobile Regional 122

PYMNTS

DECEMBER 5, 2019

Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area. The company will deploy delivery-focused kitchen management solutions from ConnectSmart to more than 900 locations in these two global markets.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

MARCH 27, 2019

To present brands that allow them to stand out from retail competitors, merchants in the hospitality space are turning to innovations. Restaurant Brands International CEO Jose Cil told CNBC , “We thought the coffee subscription would be a good way to bring people in, raise some excitement at Burger King.” More than half — or 54.2

Innovation 130

Innovation Branding Retail Meeting 130

Abrigo

MARCH 6, 2017

The ABA has a new report out on how banks are using social media, and much of the report focuses on using Twitter, Facebook, LinkedIn and the like to boost customer service, make connections in the community and recruit staff. His recent research reports have covered SMB lending, alternative lenders and automating commercial lending.

social media 150

social media Lending Community Community Bank 150

PYMNTS

JANUARY 11, 2021

Digitization was no longer simply a benefit, but a necessity — and according to Georgakopoulos, treasurers had an important seat at the leaders' table to guide the enterprise toward greater agility, expansion into new markets and customer segments, and an overall optimized financial strategy.

Payments 198

Payments Strategy Fintech Tools 198

PYMNTS

FEBRUARY 23, 2018

Taco Bell is living más as it pulls ahead of Burger King as the fourth-largest quick-service restaurant (QSR) brand with new delivery options and, yes, nacho fries. continues to take the lead as the largest QSR, followed by Starbucks and Subway , Bloomberg reported. But there are no official reports on its next planned expansion.

Online 101

Online US Payments Mobile 101

PYMNTS

NOVEMBER 1, 2017

Mastercard came out ahead of Wall Street’s forecasts when its Q3 earnings report hit the wires before the markets opened yesterday – notching a beat on both earnings and revenue, with significant growth in transaction volume and global market share. Markets rewarded the good news with a 1.8 per share, up from $1.08

Cards 122

Cards Security Branding Florida 122

PYMNTS

OCTOBER 11, 2019

This week the big headline generator wasn’t anything that either brand was selling, or doing in service or sales, but instead what a spokesperson said — specifically what they said about the current controversy over Amazon’s place in claiming the consumer’s whole paycheck. But not this week. and less than 1 percent globally.

Leadership 100

Leadership Apple Branding Retail 100

PYMNTS

JANUARY 21, 2020

And self-service kiosks, which were once only mainstays in airports, banks and supermarkets, are also “now spreading rapidly across the restaurant space,” per the report. DoorDash commands 35 percent of the third-party delivery market. At the time, it was noted that Dynamic Yield enables over 300 brands in six continents.

Tampa 134

Tampa Detroit Philadelphia Technology 134

PYMNTS

NOVEMBER 1, 2017

Mastercard came out ahead of Wall Street’s forecasts when its Q3 earnings report hit the wires before the markets opened yesterday – notching a beat on both earnings and revenue, with significant growth in transaction volume and global market share. Markets rewarded the good news with a 1.8 per share, up from $1.08

Retail 112

Retail Cards Security Branding 112

PYMNTS

OCTOBER 31, 2016

In the latest earnings report showing that consumers are still happy to use their cards and spend (election be darned), Mastercard’s latest results were above the Street. The firm reported e arnings per share of $1.08 billion Mastercard and Maestro branded cards out in the field, up six percent year over year.

Digital Strategies 100

Digital Strategies Strategy US Cards 100

PYMNTS

DECEMBER 18, 2019

As it stands, digital sales are said to comprise only 2 percent of orders as of now for the QSR chain. Laura Titas, the chain’s chief digital experience officer, pointed out per reports that check sizes are 20 percent larger now with mobile orders. markets in which Starbucks delivers is 16. The number of U.S.

Mobile 131

Mobile New York City Innovation New York 131

Insights on Business

MARCH 6, 2019

Gartner credits this to the “maturation” of AI capabilities and how rapidly AI has become an “integral part” of digital strategies. [2] Digitally reinventing themselves, financial services firms are leveraging AI to achieve superior customer experiences, create new revenue streams and lower costs. RBS conversational agents [11].

Customer Experience 195

Customer Experience System Management Digital Strategies 195

PYMNTS

AUGUST 6, 2020

McDonald’s reported its Q2 revenues were down by a full third, Starbucks said same-store sales had plummeted 40 percent and Yum! Brands (parent of KFC, Pizza Hut and Taco Bell) saw revenue drop more than $1 billion. We saw continued improvement in our results throughout the second quarter as markets reopened around the world.”.

Examples 108

Examples Digital Strategies Maine Innovation 108

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Phone menus dead-end.

Technology 117

Technology Resources Fraud Strategy 117

PYMNTS

AUGUST 10, 2018

What follows is a quick look at the current privacy landscape, and what that means for retailers and other companies that are competing for larger shares of the digital market — including potential business opportunities. For instance, the market for apps and wearables related to personal healthcare will reach $11.25

Online 101

Online social media Baltimore Data 101

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Mobile-first banking is an immediate driver of digital strategy. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). A recent study by Accenture reported on 30 major banking applications.

Trends 64

Trends Cyber Security Big Data Analytics 64

NCR

APRIL 16, 2018

What this means is that any bank hoping to succeed in the region must have not only a strong brand, but a clear plan to distinguish itself by achieving high standards in customer experience. The United Arab Emirates (UAE) is one key market where this trend of overbanking is particularly notable. Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Mobile-first banking is an immediate driver of digital strategy. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). A recent study by Accenture reported on 30 major banking applications.

Trends 48

Trends Cyber Security Big Data Analytics 48

Independent Banker

AUGUST 25, 2016

For instance, she calls Facebook “the pub” for its accessibility to connect with clients, stay top of mind for promotional events and share stories to humanize a bank’s brand. A global look at which platforms control most of the market. Similarly, LinkedIn she touts as “the tradeshow” or “conference.”. “On Expand your reach.

social media 70

social media Community Bank Community Video 70

PYMNTS

APRIL 7, 2016

Recently, a group of writers at the content marketing site Contently — inspired by last month’s NCAA March Madness — put together its own “Social Media Championship Bracket.”. What’s currently working better than social media for retailers in the digital space in turning marketing into immediate sales?

social media 100

social media Retail Study Branding 100

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. Get the 54-page retail report. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

CB Insights

MAY 10, 2018

Before BCG and McKinsey and Bain, most business people dismissed “strategy” as something for generals and political campaigns. State of Innovation Report. Get exclusive access to our survey of 677 corporate strategy executives. Many are still in wide usage today. Consultants did this because clients weren’t.

Strategy 78

Strategy Management Analytics Tools 78

Fintech Labs Insights

DECEMBER 5, 2016

“Last year, a Javelin report said that there was $9 billion lost due to card fraud. As consumers experience the convenience and security benefits that biometrics bring, enormous pressure is being felt by companies that are still using antiquated passwords as part of their digital strategy.

Security 12

Security Mobile Technology Virginia 12