Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. Whatever the obstacle may be, know there are small steps you can take today to enhance your digital capabilities and the customer experience. Join Us Next Week.

Data 294

Data Customer Experience Case Study Branding 294

PYMNTS

AUGUST 2, 2018

In order to reach frequent shoppers and boost their brand images, beauty brands have a receptive audience for virtual beauty advisors. According to an Automat study, about half of consumers are ready to use the technology, Retail Dive reported.

Branding 101

Branding Video Survey Digital Strategies 101

PYMNTS

JUNE 21, 2018

Putting a digital spin on makeup try-ons, L’Oréal is using augmented reality (AR) to enable beauty advisers to virtually put suggested products on a customer’s face as part of a consultation. The feature, which is dubbed Live Makeup Consultation, will launch for L’Oréal’s NYX Cosmetics brand, Retail Dive reported.

Video 142

Video Branding Digital Strategies Technology 142

PYMNTS

OCTOBER 7, 2019

The Wall Street Journal is reporting that a few dozen are being laid off in the company, which has about 600 employees. These decisions are not taken lightly, but we believe they are necessary to set the brand and business up for long term success,” a spokeswoman said. In 2018, it bought Elloqui, a plus-size women’s fashion brand.

Online 100

Online Retail Digital Strategies Branding 100

PYMNTS

AUGUST 21, 2018

A new report has found that 1.5 “These attackers target brands and consumers on the open web with tactics like phishing, spinning up malicious mobile apps, hacking third-party suppliers and directly compromising websites.” The data also showed.17

Company 134

Company Data Branding Digital Strategies 134

PYMNTS

NOVEMBER 17, 2020

Germany's Razor Group, which works to acquire and scale Amazon brands, has raised 25 million euros (about $26.7 PYMNTS' latest Mobile Banking App Report: Tapping Authentication to Boost User Engagement has the details. Airbnb Files for IPO, Warns of Volatile Future. Airbnb filed paperwork with the U.S. million) in a new funding round.

Payments 130

Payments Michigan Fraud Digital Strategies 130

PYMNTS

DECEMBER 5, 2019

Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area. The Order To Eat Tracker® , a PYMNTS and Paytronix collaboration, is a monthly report that examines the evolving restaurant space. About The Tracker.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

MARCH 27, 2019

To present brands that allow them to stand out from retail competitors, merchants in the hospitality space are turning to innovations. Restaurant Brands International CEO Jose Cil told CNBC , “We thought the coffee subscription would be a good way to bring people in, raise some excitement at Burger King.” More than half — or 54.2

Innovation 130

Innovation Branding Retail Meeting 130

PYMNTS

APRIL 2, 2019

That means customers won’t have to say the brand, size or type of milk but just say milk. Walmart has been embracing a digital strategy, rolling out new services such as the ability to skip the checkout line and order and have groceries delivered. He is reportedly heading to Pinterest.

Google 165

Google Digital Strategies Technology Strategy 165

PYMNTS

NOVEMBER 7, 2019

Alibaba Group’s logistics operator is partnering with Pochta Russia and Aviastar-Tu to launch direct China-Russia cargo delivery flights, Reuters reported on Thursday (Nov. Alibaba’s Cainiao logistics operator is leasing seven cargo planes to fly every day from China to Moscow, Yekaterinburg and Krasnoyarsk.

Digital Strategies 100

Digital Strategies Regional Operations Innovation 100

PYMNTS

MAY 5, 2020

A report from Tampa, among others, showed that few of the outlet stores took advantage. Inside the mall, patrons walked past dark and shuttered storefronts,” reported The Tampa Bay Times. Florida granted permission for stores to reopen Monday (May 4), the first phase of a return from the coronavirus lockdown. Some wore masks.

Florida 205

Florida Retail Tampa Customer Experience 205

Gonzobanker

MARCH 28, 2024

While the mobile banking revolution has been going on for more than 15 years, most bank and credit union executives report that they are still only partially through their digital transformation. Like FIS, this announced migration has spurred many future digital discussions among the JHA install base.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

PYMNTS

JUNE 5, 2019

Russian eCommerce giant Mail.ru, mobile company MegaFon and Alibaba have announced a joint partnership for a new venture called AliExpress Russia JV, according to reports. This agreement is in line with our digital strategy of ‘driving [the] digital world,’ aimed at creating new opportunities for over 76 million customers.

Digital Strategies 122

Digital Strategies Groups Mobile Regional 122

PYMNTS

NOVEMBER 2, 2018

The eCommerce retailer brought Bonobos and Nike dedicated shops to its site, Chain Store Age reported. Jet.com President Simon Belsham said, according to the outlet, “As we continue implementing our new strategy focused on the city consumer, we’re delighted to welcome Nike and Bonobos to Jet.com.

Branding 123

Branding New York Retail Customer Experience 123

PYMNTS

MAY 20, 2019

Some changes, advances and adjustments are expected – they are clearly part of a long-term strategy playing out, or an obviously useful pivot that expands what a brand can do. Julie Harris, head of BoA’s global banking digital strategy, said the latest move comes as part of the bank’s continuing focus on digitization.

Data 115

Data Apple America Innovation 115

PYMNTS

FEBRUARY 23, 2018

Taco Bell is living más as it pulls ahead of Burger King as the fourth-largest quick-service restaurant (QSR) brand with new delivery options and, yes, nacho fries. continues to take the lead as the largest QSR, followed by Starbucks and Subway , Bloomberg reported. But there are no official reports on its next planned expansion.

Online 101

Online US Payments Mobile 101

PYMNTS

DECEMBER 22, 2020

The QSR began as a hot dog stand in New York City’s Madison Square Park in 2001 and has since grown to become a global brand, with more than 250 locations around the world. . Restaurants around the nation are still working to shake off the pandemic’s effects, even as they invest in digital solutions to meet customers’ new habits.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

OCTOBER 31, 2016

In the latest earnings report showing that consumers are still happy to use their cards and spend (election be darned), Mastercard’s latest results were above the Street. The firm reported e arnings per share of $1.08 billion Mastercard and Maestro branded cards out in the field, up six percent year over year.

Digital Strategies 100

Digital Strategies Strategy US Cards 100

Abrigo

MARCH 6, 2017

The ABA has a new report out on how banks are using social media, and much of the report focuses on using Twitter, Facebook, LinkedIn and the like to boost customer service, make connections in the community and recruit staff. His recent research reports have covered SMB lending, alternative lenders and automating commercial lending.

social media 150

social media Lending Community Community Bank 150

PYMNTS

JANUARY 11, 2021

Driving this modernization focus was the need for organizations to optimize the way they interacted with customers, business partners and banks through tools like digital onboarding, electronic signatures, real-time connectivity and real-time reporting and data-driven insights.

Payments 198

Payments Strategy Fintech Tools 198

PYMNTS

OCTOBER 11, 2019

This week the big headline generator wasn’t anything that either brand was selling, or doing in service or sales, but instead what a spokesperson said — specifically what they said about the current controversy over Amazon’s place in claiming the consumer’s whole paycheck. But not this week.

Leadership 100

Leadership Apple Branding Retail 100

PYMNTS

JANUARY 4, 2019

Ma told Fortune in December that going forward, the company does not intend to shift away from its main digital strategy. per a report cited in the company’s release. It was reported that the institutions agreed to an asset-backed loan of $950 million and a revolving credit line of $350 million.

NJ 129

NJ Retail New York City New York 129

Insights on Business

MARCH 6, 2019

Gartner credits this to the “maturation” of AI capabilities and how rapidly AI has become an “integral part” of digital strategies. [2] Digitally reinventing themselves, financial services firms are leveraging AI to achieve superior customer experiences, create new revenue streams and lower costs. Bias is inherent in design.

Customer Experience 195

Customer Experience System Management Digital Strategies 195

PYMNTS

JANUARY 21, 2020

And self-service kiosks, which were once only mainstays in airports, banks and supermarkets, are also “now spreading rapidly across the restaurant space,” per the report. It was reported that the QSR chain would not require customers to make minimum purchases to receive deals and would not restrict discounts to carryout orders.

Tampa 134

Tampa Detroit Philadelphia Technology 134

PYMNTS

DECEMBER 18, 2019

As it stands, digital sales are said to comprise only 2 percent of orders as of now for the QSR chain. Laura Titas, the chain’s chief digital experience officer, pointed out per reports that check sizes are 20 percent larger now with mobile orders. The number of U.S. markets in which Starbucks delivers is 16.

Mobile 131

Mobile New York City Innovation New York 131

PYMNTS

AUGUST 6, 2020

McDonald’s reported its Q2 revenues were down by a full third, Starbucks said same-store sales had plummeted 40 percent and Yum! Brands (parent of KFC, Pizza Hut and Taco Bell) saw revenue drop more than $1 billion. Even the biggest QSR names have been hit hard by store closures and stay-at-home orders.

Examples 108

Examples Digital Strategies Maine Innovation 108

PYMNTS

NOVEMBER 1, 2017

Mastercard came out ahead of Wall Street’s forecasts when its Q3 earnings report hit the wires before the markets opened yesterday – notching a beat on both earnings and revenue, with significant growth in transaction volume and global market share. billion Mastercard and Maestro-branded cards worldwide. per share, up from $1.08

Cards 122

Cards Security Branding Florida 122

Perficient

SEPTEMBER 29, 2020

He’s an amazing talent in terms of overall digital strategy and really helping clients develop a vision and, for that matter, drive digital transformation. It’s been a pleasure working with you and bringing some of your ideas to our digital strategies as well. Jim: Thanks, Eric.

Marketing 294

Marketing Branding Data Industry 294

PYMNTS

NOVEMBER 1, 2017

Mastercard came out ahead of Wall Street’s forecasts when its Q3 earnings report hit the wires before the markets opened yesterday – notching a beat on both earnings and revenue, with significant growth in transaction volume and global market share. billion Mastercard and Maestro-branded cards worldwide. per share, up from $1.08

Retail 112

Retail Cards Security Branding 112

PYMNTS

DECEMBER 6, 2019

Trackers and Reports. Inside the Launch of Colorado’s New State-Run Digital Driver’s License (Jumio Digital Identity Tracker). Colorado is one of 12 states developing a digital driver’s license program, with the launch of its myColorado app in October. Report: Crypto Fraud Losses Reach $4.4B Curing the $2.4T

Millennials 101

Millennials Colorado Google Leadership 101

PYMNTS

APRIL 7, 2016

Adweek has reported on a new study released by Custora in which the eCommerce vendor, having analyzed about $100 billion in sales among 500 million shoppers between January and March, determined that only 1.5 By and large, retailers do not seem to think so. “It’s a marathon, not a sprint.”

social media 100

social media Retail Study Branding 100

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). Essentially, the right cloud strategy really matters.

Trends 64

Trends Cyber Security Big Data Analytics 64

NCR

APRIL 16, 2018

What this means is that any bank hoping to succeed in the region must have not only a strong brand, but a clear plan to distinguish itself by achieving high standards in customer experience. “Laggards will fail to deliver engaging digital experiences, will lose market share and become irrelevant within three to five years.”

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Phone menus dead-end.

Technology 115

Technology Resources Fraud Strategy 115

PYMNTS

AUGUST 10, 2018

consumers were aware of the Cambridge Analytica scandal, with the incident resulting in 57 percent of those consumers reporting they are more concerned about data privacy and security. Yet, in its second quarter earnings, Facebook reported 11 percent year-over-year growth in its global daily active user base, which stood at an average 1.47

Online 101

Online social media Baltimore Data 101

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). Essentially, the right cloud strategy really matters.

Trends 48

Trends Cyber Security Big Data Analytics 48

Filene

JUNE 28, 2018

You’ll also see we’ve amped up what’s best about our brand and put that fun flare front and center. As our research shows , digital channels are an increasingly vital space for connecting and sharing value. Not getting the answer to your question from a research report? Filene’s Top 5 Website Updates: 1.

Digital Strategies 28

Digital Strategies US Meeting Strategy 28