Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. The conference was well attended, with broad representation from all institution sizes and markets. Customer centricity is forcing a convergence of traditionally segregated value propositions. Presenters proposed some solutions.

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Perficient

NOVEMBER 21, 2023

With nearly three decades of experience directing commercial lending, corporate finance, and insurance for leading brands, Perficient’s Insurance Principal, Brian Bell, stands at the forefront of our financial services practice. Join our team and experience a culture that challenges, champions, and celebrates our people.    

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Industry Conference Meeting Maine 221

South State Correspondent

OCTOBER 28, 2022

While we have the technology to solve all of the above and more, there was a realization at both conferences that we are still decades away from developing a workable ecosystem and creating widespread adoption. While last year was dominated by crypto, this year, the themes were mainly around fraud and identity (both conferences).

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PYMNTS

AUGUST 16, 2017

Engaging with consumers and boosting positive customer experience is something that’s in constant motion for brick-and-mortar retailers and restaurateurs. At retail eCommerce conference eTail East this past Monday (Aug. This week, Panera Bread is upping the ante with its digital offerings.

Customer Experience 109

Customer Experience United States Mobile Branding 109

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. AI Foundry. www.aifoundry.com. Think Quicken Loans® on steroids but for small business lending.

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Perficient

NOVEMBER 17, 2020

At the same time, Covid-19 presents opportunities for business leaders in the banking industry and beyond to develop strategies and branding that will define their future, as distinct market forces and customer behaviors will certainly emerge in the “new normal.” But broadly speaking, we haven’t changed our priorities.”.

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Mobile Online Conference Customer Experience 294

PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. A report from the Canadian Conference Board, among others, has raised some concerns in that area. Several of those developments can help SMBs.

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Retail Customer Experience Branding Conference 154

PYMNTS

JUNE 5, 2019

The Amazon Re:MARS conference in Las Vegas has been churning out technology news for the company. Now, according to reports , Amazon’s Consumer Worldwide CEO Jeff Wilke has announced a new AI-powered fashion search tool called StyleSnap, designed to help customers find clothes to buy. This is not the first service of its kind.

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Tools Las Vegas Conference Customer Experience 145

Perficient

OCTOBER 12, 2020

It’s the week after Signal 2020, Twilio’s annual developer conference. After several attempts to schedule due to the pandemic, Signal re-invented itself this year as a completely virtual experience. As usual, there were a number of highlights and announcements during the conference and leading up to it.

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Video Conference Groups Management 324

PYMNTS

APRIL 30, 2018

Startup Amaryllis made an appearance at TRANSACT 18 in Las Vegas April 16 through 19 – the company’s first 10-by-10 booth at a major conference, noted CEO Mark Bishopp , and an experience that was right in line with the startup’s goal to make 2018 “the year of getting the word out” about Amaryllis.

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Las Vegas Conference Meeting Branding 122

PYMNTS

OCTOBER 16, 2018

Seven in ten – 70 percent – of McDonald’s locations in Texas, Florida and Maryland have self-service kiosks available for customer use. With the addition of kiosks, McDonald’s is focusing on customer experience and choice. It’s like converting casual dining to fast food,” Dine Brands CEO Stephen Joyce told The Post.

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Innovation Mobile Branding Maryland 183

PYMNTS

JANUARY 24, 2017

Amazon is gearing up to launch a paid search platform in an effort to make money off the traffic to its eCommerce site and enhance relationships with brands and advertising agencies. The report noted that Amazon has plans to monetize branded searches for products it doesn’t sell on its website as well.

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Georgia New York Conference Examples 100

PYMNTS

OCTOBER 24, 2019

During the post-earnings conference call on Thursday (October 24), Capital One CEO Richard Fairbank said that pulling into the third quarter the company’s domestic card business “continued to deliver strong results and gain momentum.” And, on October 11, the company completed the acquisition of the existing Walmart card portfolio.

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Capital Cards Conference Customer Experience 101

PYMNTS

AUGUST 20, 2019

Kohl’s Chief Executive Officer Michelle Gass said in an earnings conference call on Tuesday (Aug. Gass noted that an effort called Curated by Kohl’s will showcase “emerging” digitally native brands in approximately 50 Kohl’s locations and online beginning in October. The department store retailer reported net sales of $4.17

Branding 116

Branding Retail Strategy Conference 116

PYMNTS

JULY 13, 2017

At the recent Future Stores retail conference, retailers from around the country were discussing just how to deal with eCommerce’s impact on their stores. In IBM’s 2017 Customer Experience Index Study , it was revealed just how much the eCommerce arena, and subsequently DTC, is having an impact on customer expectations.

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Branding Retail Study Meeting 104

PYMNTS

DECEMBER 26, 2019

Roz Brewer, the company’s president and chief operating officer, said per reports at the time, “We’re building on key learnings from past delivery pilots, and by integrating our ordering technology directly with Uber Eats, we’ve unlocked the ability to bring Starbucks to customers for those times when they’re not able to come to us.”.

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PYMNTS

OCTOBER 9, 2019

is putting more of its hopes into digital and mobile channels — and online culture — to expand revenue and its brand profile, and make up for declining wholesale sales. The success of that ongoing effort could provide lessons or warning for other venerable clothing brands as consumers of all types increasing use the web to buy apparel.

Branding 139

Branding Google social media Case Study 139

PYMNTS

MARCH 9, 2020

Aside from the funny name, technically it’s a digital architecture that separates the back end and front end of a retail website to optimize search results, customer experience and the purchase journey. Speaking at the UBS Global Consumer Retail Conference, Biggs stated , “Marketplace is going to be a big part of our business.

Retail 208

Retail User Experience Study UX 208

PYMNTS

AUGUST 14, 2019

Macy ‘s CEO Jeff Gennette said in the company’s second-quarter earnings conference call that as it communicated in its first-quarter call, “we walked into the second quarter with elevated spring inventory.” Our customers love the expanded selection,” he said. Omnichannel Experiences.

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Columbus DC Branding Google 100

PYMNTS

SEPTEMBER 6, 2018

Big brands have a complicated relationship with Amazon : The eCommerce retailer serves both as a potential competitor and as a retail partner that could open up new sales channels. Among others, J.Crew has joined the likes of Nike and Party City to become the latest brand to offer its products through the eCommerce site.

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Branding Online Millennials Retail 101

PYMNTS

JULY 30, 2020

“We provide a really solid food experience through packaging, menu design, local sourcing and really kind of being a partner to the guest,” he said. Not lost on Gjonbalic is the ubiquitous demand for better customer experiences, which is at the heart of Butler Hospitality’s service. What is the experience?

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Chicago New York Branding Conference 185

Social Assurance

APRIL 13, 2021

For most financial brands, Artificial Intelligence, Machine Learning, and Cognitive Banking are still concepts and buzz words that we hear at a conference or read in an industry-related article (not like this one you’re currently reading) that leaves you more intimidated than empowered. How can financial brands use AI?

Branding 15

Branding Fraud Arizona Data 15

PYMNTS

OCTOBER 30, 2019

Brands on Wednesday (Oct. 30) even as the quick-service restaurant (QSR) operator — which runs the Taco Bell, Pizza Hut and KFC brands — touted its expansions in digital and mobile services. It also announced new leadership, and a new hire who will oversee the brand’s ongoing digital and mobile push.

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Leadership Kentucky Branding Mobile 100

Abrigo

OCTOBER 20, 2020

virtual conference, to learn from industry thought leaders, peer institutions, and other experts. There is a demand coming from our customer base to make things easier, less cumbersome, and faster. To support this customer experience, Akin recommended leveraging technology to drive efficiency in the back office.

Management 195

Management Lending Community Strategy 195

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

PYMNTS

JULY 19, 2019

Courting the Cool Kids: Luring Exclusive Brands With a Dedicated Accelerator . The Amazon Brand Accelerator Program is invite-only; for this first run, Amazon is looking to bring on about 10 brands in 2019, targeting soon-to-launch and already launched brands – preferably, those with sustainability or a mission-for-good bent.

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Branding Retail Customer Experience social media 122

PYMNTS

JUNE 19, 2020

Moreover, he noted, when he sees the physical designs going into socially distanced conferences — with floors heavily taped up to show people where to social distance and small groups being seated “together” at massively oversized tables — the remote version isn’t just a reasonable substitute, it is arguably a huge improvement.

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Iowa Groups Industry Florida 285

William Mills

APRIL 26, 2017

William, Steven and I are at the FinovateSpring Conference getting ready for a great day of demos. He has personally advised more than 300 chief executives on marketing strategy, business development, mergers and acquisitions, company branding and public relations. William Mills Agency will be live blogging at FinovateSpring 2017.

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social media Customer Experience Marketing Strategies Strategy 68

Perficient

MAY 28, 2020

BONUS: Attend Conferences, like we did at PegaWorld 2019. I have access to training and continuing education. Perficient encourages you to gain certifications, steer your career, and reach your professional goals.” — Dana Blades , Senior Technical Consultant. Udy Sharma , Director. Lean In to Your Ability to Contribute to Something Greater.

Leadership 467

Leadership Groups DC Management 467

PYMNTS

FEBRUARY 23, 2018

Taco Bell is living más as it pulls ahead of Burger King as the fourth-largest quick-service restaurant (QSR) brand with new delivery options and, yes, nacho fries. percent in 2017, Taco Bell has been drawing in customers with new food items, a Live Más marketing campaign and new nacho fries for $1. But McDonald ’s Corp.

Online 101

Online US Payments Mobile 101

Insights on Business

MAY 25, 2018

On May 22, about 100 C-level executives from leading financial services institutions joined us for an all-day conference about defining what a future-ready enterprise is, and how to build it. It was a packed day of peer-to-peer conversations on how to lead reinvention across the enterprise. — IBM FinTech (@IBMFinTech) May 22, 2018.

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Technology Training Customer Experience blockchain 93

PYMNTS

MAY 23, 2018

The move was praised by Niblock, who said Ellison was a good fit for Lowe’s in a post-earnings conference call on Wednesday (May 23): “Marvin is an experienced retail CEO and a 30-year industry veteran with expertise in complex omnichannel environments.”. To take the helm, the retailer has named JCPenney CEO Marvin R.

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Retail Capital Meeting Online 100

Insights on Business

FEBRUARY 6, 2019

Attend session 1702, “Digital Humans—Bringing Human Touch to Digital Customer Interactions ” to hear speakers from UBS and UBank share what they’ve learned from deploying FaceMe Intelligent Digital Human Platform. These are exclusive pre-conference sessions that take place on Tuesday, February 12, 2019. Smart starts here.

Technology 144

Technology Video social media Case Study 144

Gonzobanker

DECEMBER 20, 2019

Best Pundit in Banking – Goes to Tom Brown of Second Curve Capital, who is revered for his annual CEO Conference and whose annual branch mystery shop tradition made press in The Wall Street Journal this year. Its Baldrige-winning tenacity on customer experience is legendary and consistent. The bank’s strategy is laser-focused.

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Idaho Conference Data Marketing 148

PYMNTS

FEBRUARY 7, 2019

During the quarter, Chipotle Mexican Grill CEO Brian Niccol noted in an earnings conference call, the company saw a 6.1 percent of restaurant managers saw innovations that improve the customer experience as appealing. The effort generated significant brand awareness through a media plan as well as programming, he said.

New York 139

New York System Company Innovation 139

William Mills

JULY 19, 2018

While many of the industry’s premier conferences have come and gone, there are still many more to look forward to for the rest of 2018. However, some of the smaller, more intimate events may have more of an impact on your bottom line than the big, national conferences that are already on your radar. 5-7 in San Diego. 14-17 in D.C.

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Conference San Diego Dallas San Francisco 42

PYMNTS

MAY 6, 2019

Through revamped rewards offerings and mobile ordering experiences, QSRs are hard at work on bringing improved ordering and loyalty offerings into their brick-and-mortar stores and online platforms. From Starbucks to Dunkin’ and Chipotle Mexican Grill , QSRs are working to enhance their customers’ experiences through technology.

Innovation 115

Innovation Mobile Management Conference 115