PYMNTS

DECEMBER 28, 2020

In fact, forward-thinking retailers are looking at the return process as a chance to create a positive customer experience. According to Optoro Co-Founder and President Adam Vitarello , this is the year returns as part of the customer experience comes to fruition. Now that number tops 50 percent.

Customer Experience 216

Customer Experience Retail America Branding 216

Perficient

FEBRUARY 16, 2021

Customer expectations have evolved drastically due to the impact that digital technology has placed on the customer experience. There is also no question that Covid-19 has changed the digital game by increasing digital transformations and creating a demand for a smooth digital experience.

Customer Experience 489

Customer Experience Arizona Branding Examples 489

PYMNTS

MARCH 26, 2020

For retailers, especially those deemed non-essential and struggling with revenue, branding may be on the back burner right now. Big mistake, say several branding experts. And who you were was your brand. “A Your brand attributes are the ones you fall back on when you have to make difficult decisions. “A

Branding 145

Branding Retail social media Customer Experience 145

PYMNTS

FEBRUARY 26, 2020

Migrating to Paytronix allowed Qdoba to integrate its already loyal customers, along with a new mobile-branded phone app and its Olo-powered online ordering service, all in one place. The new app will keep it quick and easy for customers to order via mobile means, the company says.

Customer Experience 130

Customer Experience Marketing Strategies Mobile Branding 130

PYMNTS

AUGUST 1, 2020

Sensory branding is having a moment. These are some admittedly “out there” examples of sensory branding, which is popular lately for several reasons. Supplementing the “sight” of marketing and branding with a taste or a sound creates an entirely new set of tools to attract consumers. And sensory branding isn’t limited to sound.

Branding 202

Branding Study Examples Marketing 202

South State Correspondent

MARCH 23, 2022

If your bank struggles to create a clear value proposition and brand differentiation, then we have a case study for you. Their secret – fanatical customer service. Instead of marketing, the Bank strategically focuses on two areas – product development and customer service. and became the most valuable bank in Latin America.

Branding 221

Branding social media Strategy Data 221

PYMNTS

APRIL 26, 2017

Developing a cohesive environment where both customers feel a sense of community and the website brand matches that can be a challenge. The retailer’s website has now upgraded its website for enhanced functionality, product content, personalized selling tools, improved checkout processes and a heightened mobile experience.

Customer Experience 100

Customer Experience Branding Community Retail 100

PYMNTS

DECEMBER 13, 2019

the company that owns popular social media video platform Snapchat, to provide 5G content for users, including enhanced augmented reality (AR) experiences. 5G will change the way people live, work and play and we’re partnering with leading companies like Snap Inc. Recently, Verizon announced that it’s partnering with Snap Inc.,

Customer Experience 136

Customer Experience social media Video Retail 136

Bank Innovation

NOVEMBER 26, 2019

The holiday season comes with extra expenses for consumers, and financial companies want to help customers budget. Peer-to-peer payments network Zelle, which has been active in elevating its brand to […].

Company 300

Company Fintech Branding Payments 300

PYMNTS

MARCH 2, 2020

Furstenberg said the partnership is a unique one and will help the company connect with its customers in a real way. Connecting is really important, especially if you want to be a brand that stands out to consumers today,” she said. issuers for Mastercard.

Customer Experience 130

Customer Experience Branding Analytics Community 130

Perficient

NOVEMBER 6, 2020

Whether you’re checking your bank balance, getting an oil change, or enjoying another curbside pickup for Taco Tuesday, everyone loves a great customer experience. And if you’re on the other side of that exchange, everyone wants to make their customers happy and coming back for more.

Customer Experience 427

Customer Experience UX User Experience Branding 427

PYMNTS

OCTOBER 8, 2020

She said the biggest and best-in-class brands had been on that path long before the pandemic. Brands will need to build up their omnichannel muscles in order to compete,” Tran said. Instead, Tran said a set of application programming interfaces ( APIs ) that work across channels manage the back end, giving brands speed of execution.

Customer Experience 160

Customer Experience Branding Video Data 160

Perficient

NOVEMBER 12, 2020

The digital agency emerged in the 1990s, soon after companies realized that the web would be driving customers to their web site and that they needed to make sure these customers got there. But, as brands commoditize digital offerings, creative is not enough. Peak Creative. Shifting Agency + Engagement Models.

How To 508

How To Branding Customer Experience Industry 508

South State Correspondent

MAY 1, 2024

Honkook Kim and his Gentle Monster Brand is a perfect example. Instead of thinking traditionally, Gentle Monster pursued a strategy of innovation and creativity to become the hottest sunglass company globally, creating a company currently valued at $900 million. Find the gap in one segment and build success from there.

Innovation 195

Innovation social media Branding Marketing 195

PYMNTS

JUNE 18, 2020

Designer Brands Inc. The company operates almost 1,000 retail stores under names like DSW Designer Shoe Warehouse and The Shoe Company. The company’s net loss for the first quarter was $215.9 The brand said it had opened 303 retail stores as of June 3 while following the newest state and federal guidelines.

Branding 141

Branding Report Guidelines Retail 141

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. The QSR began as a hot dog stand in New York City’s Madison Square Park in 2001 and has since grown to become a global brand, with more than 250 locations around the world. .

Customer Experience 162

Customer Experience Tools New York Strategy 162

Perficient

DECEMBER 30, 2020

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. What about companies that had both strong internet and store channels?

Online 421

Online Study Branding Customer Experience 421

PYMNTS

FEBRUARY 6, 2020

Brands reported that worldwide system sales excluding foreign currency translation increased 10 percent, with Taco Bell at 13 percent, KFC at 11 percent and Pizza Hut at 7 percent. The company opened 1,029 net units for 4 percent net unit growth, as reported in its fourth-quarter results. Pizza Hut U.S. New Zealand and Australia.

Branding 142

Branding Innovation Customer Experience System 142

Perficient

JANUARY 20, 2021

They’re significantly higher because of advancing technology and experiences consumers encounter with brands outside the industry. Zendesk says 65% of customers expect service to be faster than it was five years ago. If small, local stores can embrace technology and offer wonderful digital experiences, so can the big FSIs.

Customer Experience 348

Customer Experience Branding Video Industry 348

Bank Innovation

DECEMBER 26, 2019

N26 is building out its perks ecosystem, adding partnerships with new brands at a rapid clip. This month, the company partnered with scooter rental company Lime and online travel platform Booking.com to offer added rewards to customers who transact using their N26 debit cards.

Branding 221

Branding Cards Online Data 221

Perficient

MARCH 10, 2022

Our engagements range from implementing Drupal websites and portals to strategizing personalization and customer journeys, including clients in regulated industries like healthcare and financial services. We’ve enhanced upon the Acquia Drupal Cloud to provide ideal experiences in healthcare that meet HIPAA requirements.”.

Customer Experience 474

Customer Experience Innovation Regional Community 474

PYMNTS

DECEMBER 23, 2019

Online betting company DraftKings is merging with two other companies and going public, according to a report by the Boston Business Journal. The company is going to merge with Diamond Eagle Acquisition and SBTech. The company currently has offices in New York, New Jersey, San Francisco and Las Vegas.

Las Vegas 130

Las Vegas Company San Francisco Boston 130

Cisco

DECEMBER 14, 2020

Digital Experience is the Brand. We live in a world where customers expect a digital experience. That experience makes or breaks brands today. Today, application loyalty is the new brand loyalty, meaning that consumers are loyal to the brands that deliver digital experience perfection.

Customer Experience 78

Customer Experience Innovation Branding Study 78

Perficient

AUGUST 13, 2021

As a result, the industry is experiencing a decline in brand loyalty in favor of pricing. A brand may bring a customer in the door, but pricing seals the deal. These are prime opportunities for the carrier to offer personalized experiences and products that fit the risk needs and pricing affordability policyholders require.

Policies 294

Policies Customer Experience Branding Survey 294

PYMNTS

MARCH 1, 2017

Billingsley noted that the financing solution also works without any redirect to an external URL, so the consumer remains on the merchant site and within the brand experience when signing up. Depending on the customer segment and even the merchant itself, utilizing Klarna’s full checkout solution isn’t exactly what they need.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

Cisco

DECEMBER 21, 2020

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. Also, most companies are unable to connect the dots between poor digital performance and the cost to the business.

Customer Experience 99

Customer Experience Innovation Policies Security 99

Perficient

JULY 12, 2022

Your brand is the beacon of authenticity for a personal experience. What does your brand portray to the market? In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. Elements of Delivering a Personalized Experience.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

PYMNTS

DECEMBER 20, 2017

However, customers recently have come to expect more from businesses in terms of service, forming a landscape that’s saturated with options, and thus hyper-competitive. Many businesses now compete solely on the strength of their customer experience. This makes for a strong brand image that’ll remain on their minds.

Branding 142

Branding social media Customer Experience Training 142

Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

Data 294

Data Customer Experience Case Study Branding 294

PYMNTS

NOVEMBER 2, 2020

In today’s top news, Inspire Brands is buying Dunkin’ for $11.3 That Its Brands Can Run on Dunkin’. After speculations last week, private equity-backed Inspire Brands will buy Dunkin' and bring it private for $11.3 After speculations last week, private equity-backed Inspire Brands will buy Dunkin' and bring it private for $11.3

Branding 131

Branding US Payments United States 131

PYMNTS

SEPTEMBER 9, 2020

When retailers are thinking about how to adjust, she said, the first step is finding new ways to lean into those tried-and-true classics of creating the right customer experience. She said a “trust halo” that surrounds the payment product often acts as a boost for other brands. It’s predictable.

Branding 220

Branding Online Retail social media 220

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Andy Collins, Fraud Prevention Industry Insights/Industry Relations Executive, Wells Fargo and Company, Inc.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Bank Innovation

JUNE 11, 2019

As consumer-facing brands roll out augmented reality and virtual reality tools to improve the customer experience, financial services companies are just beginning to test their capabilities -- with mixed results. Meanwhile, supply-chain logistics companies are examining its capacity […].

Customer Experience 199

Customer Experience Tools Branding Retail 199

PYMNTS

APRIL 20, 2017

As companies grow and as technology advances, using an on-premise solution for all of an organization’s technical needs may reach a point where it’s no longer economically sound to do so and inhibits its ability to scale.

Branding 100

Branding Maine Security Customer Experience 100

Perficient

FEBRUARY 9, 2021

The American Customer Satisfaction Index defines customer expectations as “a measure of the customer’s anticipation of the quality of a company’s products or services.” This idea underscores the natural forces at work as brands battle to keep pace with customer expectations and stay relevant.

Meeting 309

Meeting Customer Experience Millennials Branding 309

PYMNTS

OCTOBER 6, 2017

Looks like Jessica Alba’s co-founded Honest Company might be in a bit of honest trouble. According to emerging news reports, the five-year-old home and body care product company is looking to raise $75 million in new Series D venture capital funding at $19.60 It seems possible — verging on likely.

Company 139

Company Delaware Customer Experience Capital 139

Perficient

FEBRUARY 25, 2021

Our story so far has explored the gap between what customers expect and what brands deliver. To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. Maybe not just yet.

Meeting 309

Meeting Customer Experience Branding Leadership 309