Insights on Business

JUNE 14, 2018

From simple deposits and loans to more advanced risk modeling and channel management, banks have acted at one time or another as trusted intermediaries, service providers, asset managers, and market makers. Digital reinvention at its most fundamental level reconceives banking using a customer-first or customer-centric perspective.

Customer Experience 115

Customer Experience cryptocurrency Technology blockchain 115

FICO

AUGUST 19, 2022

Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering? So, where’s the “intelligence” in today’s “enterprises,” and the digital customer experiences digital transformation promised to deliver? Breaking the 5 Blockers.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3

Customer Experience 52

Customer Experience Analytics Strategy Management 52

FICO

JUNE 9, 2022

If you are reacting to customer and competitor actions, you are already behind; but enterprise intelligence can get you back in the game. Banking and insurance companies marketing to fickle consumers are trying to leverage enterprise intelligence to build effective, lifecycle-long customer management solutions. by Jim Neumann.

Analytics 52

Analytics Strategy Management Customer Experience 52

FICO

DECEMBER 20, 2022

Since we are in the early stages for many new payment technologies, the steps FIs take in 2023 will shape how these new payment markets unfold. Mid-year data from Bank of America showed that all forms of digital and electronic payments are growing. Buy-Now-Pay-Later Will Win on Customer Experience but Needs Enhanced Security.

Fraud 52

Fraud Payments South Carolina Compliance 52

PYMNTS

JUNE 6, 2016

Hari Gopalkrishnan, Client Facing Platforms Technology Executive for Bank of America Merrill Lynch, recognizes just how important striking a balance between simplicity and security can be. Shaping a streamlined experience. It starts with keeping in mind that banking itself shouldn’t be a primary concern in customers’ lives, he said.

Security 100

Security Technology Training America 100

Fintech Labs Insights

JANUARY 12, 2017

Not a stranger to banks’ needs, Moonraft Innovation Labs spent six years in partnership with financial institutions across the globe to help them deliver an enhanced customer experience. During this time the company realized how banks struggle to keep up with the pace of customer expectations in innovation.

Innovation 12

Innovation User Experience America Customer Experience 12

Gonzobanker

DECEMBER 19, 2016

Or the need to take market share in a slowest growth region? A wonderful franchise and team picked up by Guaranty in-market at a decent price. It’s time for banks to focus hard on marketing and the borrower experience. Best Free Market Research a Retail Banker Will Ever Get. Is it in the water?

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Or the need to take market share in a slowest growth region? A wonderful franchise and team picked up by Guaranty in-market at a decent price. It’s time for banks to focus hard on marketing and the borrower experience. Best Free Market Research a Retail Banker Will Ever Get. Is it in the water?

Utah 60

Utah System Community Marketing 60

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Our dedicated team of 37 professionals are in North America. Key Partnerships & Customers.

Security 40

Security Samsung Strategy San Jose 40

William Mills

MAY 11, 2016

Customers can store all of their online profiles in one secure location to improve user experience. What’s the market strategy? From their web site: “Chattanooga-based TransCard strives to build and service a world-class technology platform that supports innovative payment solutions across multiple markets.

Video 40

Video Mobile social media Analytics 40

PYMNTS

NOVEMBER 13, 2019

That sparked a catalyst of demand and opportunity in the market, said Edwards, as more industries saw use cases for faster and real-time payment services. Faster payment capabilities have transformed customer and user experiences, according to Edwards, and the market has responded with a slew of faster payment services.

Payments 129

Payments Cards Marketing Fintech 129

William Mills

SEPTEMBER 7, 2016

Visualizing data for trends and market projection, visualize data in different ways. Includes a customer health meter, ACME;s scores compared to scores of other companies. Also a pretty good customer experience. I suspect they do (or have done) a lot of work for Bank of America since they are based in Charlotte.

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

OCTOBER 10, 2017

It’s even harder when your target market would rather never think about what you’re trying to sell them — retirement, for example. Below, we’ll show you: How to use pre-launch marketing to build trust and hype. Mint’s pre-launch blogging strategy that got them 20,000+ customers. WHY ARE THEy SUCCESSFUL?

Tools 78

Tools Millennials US Maine 78

CB Insights

MAY 15, 2019

Visa — One Market Center. Key people: Chris Curtin, Chief Brand & Innovation Marketing Officer; Shiv Singh, Senior Vice President of Innovation & Strategic Partnerships. The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions.

Innovation 78

Innovation blockchain Technology Groups 78

Fintech Labs Insights

DECEMBER 5, 2016

Speaking at FinovateFall 2016 in September, Daon President of the Americas Conor White asked attendees about their own experience with cart abandonment online. Daon’s customers include USAA, Mastercard, Atom Bank, Gulf Bank Kuwait, and Banco Neon. That’s a problem,” White said. Tom Grissen is CEO.

Security 12

Security Mobile Technology Virginia 12

Fintech Labs Insights

SEPTEMBER 1, 2015

Market segments include insurance, banks, telecom, utilities, and property management. Alfa-Bank offers a wide range of products and operates in all sectors of the financial market, including corporate and retail lending. BehavioSec enhances security without impacting the user experience.

Company 12

Company Software Analytics Mobile 12

CB Insights

APRIL 3, 2018

We looked at the different stages in bringing a product to market, from manufacturing to delivery, and how companies are using AI-enabled automation — including facial recognition, demand forecasting, and computer vision-based robots — to enhance each of these stages. Manufacturing: Bringing a product to market.

Retail 78

Retail Online Branding Strategy 78