Perficient

OCTOBER 5, 2023

Excellence in Governance: Dana- Farber Cancer Institute Leaders of the Pack- Financial Services: UBM Regional Excellence- North America: Mecklenburg County These three projects have earned the distinction of being finalists for the remarkable digital experiences they provide their visitors.

User Experience 221

User Experience Regional America Tools 221

PYMNTS

SEPTEMBER 16, 2020

Niklas Östberg , CEO and co-founder of Delivery Hero, said in a prepared statement: "Latin America is a region with exceptional growth potential for online delivery. We truly believe that Delivery Hero is the best possible partner to take the business we’ve built in Latin America to the next level.

Regional 248

Regional America Operations US 248

PYMNTS

MARCH 1, 2017

Brian Billingsley, CEO North America at Klarna , joined Karen Webster to discuss those partnerships and the benefits that it believes its more streamlined financing options can bring to the consumer purchasing experience. Klarna launched its financing platform in the U.S.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

PYMNTS

AUGUST 17, 2018

To help Mall of America merchants engage with Chinese consumers, CITCON has teamed up with the shopping complex to offer stores a cross-border mobile payments system. ” With the system, merchants can reach Chinese customers who like to use Alipay and WeChat Pay when shopping in China or when they are travelling internationally. .

America 103

America Las Vegas Payments United States 103

ATM Marketplace

DECEMBER 15, 2017

During the Bank Customer Experience Summit in Chicago this fall, Charles Liu, chief of branch transformation, ATM innovation and market planning at Bank of America, sat down to talk about strategies for staying a step ahead of emerging competitors and digital disruptors looking to mix it up in the traditional banking world.

Customer Experience 48

Customer Experience Chicago ATM America 48

Perficient

FEBRUARY 2, 2023

In fact, according to The Business Research Company’s 2022 Payment Security Global Market Report , the payment security market is expected to reach $43 billion by 2026. Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible.

Industry 471

Industry Trends social media Payments 471

FICO

MAY 4, 2021

Latin America is a huge opportunity market for financial services with approximately 70% of the region either unbanked or underbanked. Within the South American financial services market, there are thousands of banks,” said Armando Junior, Head of Fraud Prevention at Conductor. rcio Dutra, Product Security Manager at Digio.

Fraud 52

Fraud America Customer Experience Regional 52

Perficient

OCTOBER 28, 2020

DPA services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. The world’s largest financial institutions count on us to help exceed expectations and win in the market. Functionality. Why Perficient.

US 294

US Strategy Customer Experience America 294

PYMNTS

OCTOBER 10, 2019

The cloud storage subscription market is expected to increase at a compound annual growth rate (CAGR) of 24.8 North America and Europe also have presented strong user bases, while demand has been slower for countries with less-developed internet and communication technology sectors, such as those in Latin America, the Middle East and Africa.

Marketing 116

Marketing Payments Cards cryptocurrency 116

Perficient

FEBRUARY 24, 2021

He also focused on improving the customer experience, raising the company’s net promoter score, which measures brand affinity, to three times higher than the manufacturing industry average. Over the following year, he initiated and shepherded a sale that valued the company at $500 million. Connect with Jon on LinkedIn. Meet the Hosts.

Branding 441

Branding Case Study Digital Strategies Strategy 441

The Financial Brand

FEBRUARY 27, 2023

This article BofA Ups Digital Prowess with Marketing & Digital Banking Combo appeared first on The Financial Brand. Knocking down silos is key to improving the customer experience. It's also part of Bank of America's strategy to drive true personalization.

Digital Banking 34

Digital Banking Marketing America Customer Experience 34

Celent Banking

APRIL 25, 2016

Digital is the new reality in Latin America. In other geographies Banks have responded to this threat by becoming extremely digital and also neo-banks have been launched to attract those customers seeking for a more friendly and digital relationship with its financial institution.

America 100

America Digital Banking Strategy Fintech 100

ATM Marketplace

SEPTEMBER 29, 2020

Creating a great customer experience is only half the battle when it comes to branch transformation, according to William Budde, vice president, product marketing, for Hyosung America. The other half is creating a branch that can be effective and efficient by utilizing the right technology.

Technology 113

Technology ATM Industry Customer Experience 113

Perficient

NOVEMBER 1, 2023

The report offers an overview of application modernization and migration services providers and provides valuable insights into the market landscape. The core business scenarios for this market have been identified by Forrester as cloud migration, application modernization, and data modernization.

Report 221

Report Strategy Digital Strategies Customer Experience 221

PYMNTS

APRIL 27, 2018

Americas and U.S. Starbucks Q2 of fiscal 2018 represented another quarter of record financial results, highlighted by accelerating momentum across our Americas business — particularly in the U.S. To expand its digital relationships, Starbucks is implementing new ways to attract digitally registered customers beyond the rewards program.

Marketing 125

Marketing America Strategy Mobile 125

PYMNTS

MAY 10, 2018

In addition, mPOS systems can provide smoother customer experiences and allow retailers to make better staffing decisions, according to the PYMNTS May mPOS Tracker. Global Wireless POS Market Growth. The global wireless POS terminals market is expected to have a compound annual growth rate (CAGR) of 13 percent from 2017 to 2023.

America 114

America Regional Mobile Cards 114

PYMNTS

AUGUST 29, 2019

The new offering will provide issuers, buyers and merchants faster time-to-market in the adoption of key Visa solutions via application programming interfaces (APIs). An API can connect different processes to streamline the delivery of services and improve and elevate the customer experience,” Perez noted.

Payments 139

Payments Customer Experience America Regional 139

PYMNTS

OCTOBER 21, 2016

The fleet management market is estimated to grow from $9.54 According to MarketsandMarkets, the increasing need for operational efficiency is expected to be the primary driver for the fleet management market during the forecast period. When it comes to fleet management, the market is segmented into various industries.

Management 100

Management Marketing Regional System 100

PYMNTS

JULY 29, 2020

Online payment tech company PayU is teaming up with cyber-fraud prevention firm Feedzai to beef up its network protections in a key global market, the companies announced on Wednesday (July 29). The partnership with Feedzai comes seven months after PayU acquired a majority, $185 million stake in PaySense.

Payments 131

Payments America Customer Experience Analytics 131

Perficient

OCTOBER 26, 2020

Digital process automation (DPA) services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. Market Presence. Relevance to Forrester clients represented in inquiries and client consulting. Why Perficient.

Report 294

Report Strategy US User Experience 294

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73

PYMNTS

AUGUST 12, 2020

Seamless customer experiences are essential because consumers that face onboarding strains are likely to seek services elsewhere, Rodrigo Rodríguez , assortment and merchandising regional manager for Latin American eCommerce marketplace Linio , explained in a recent PYMNTS interview.

Customer Experience 197

Customer Experience Maine Regional America 197

PYMNTS

FEBRUARY 13, 2020

In her role, Burgess will “focus on delivering improved customer experiences and increasing P2P usage across Santander’s expansive footprint to foster an international payment network.” Her co-workers include former employees and executives from Google, Amazon, PayPal, Facebook and Netflix.

Apple 225

Apple Payments Customer Experience America 225

PYMNTS

FEBRUARY 18, 2020

The platform can be used by eCommerce merchants, gig economy platforms, financial institutions (FIs) and technology providers that aim to provide a customized experience. ” By way of example, Rapyd’s collaboration with Visa enables the firm to instantly issue a virtual Visa card for use by a gig economy worker in Latin America.

Fintech 206

Fintech Cards Customer Experience Regional 206

PYMNTS

NOVEMBER 24, 2020

The companies said the partnership represents a digital transformation that can help banks reinvent the customer experience as well as swiftly and seamlessly assess each customer’s risk profile. Significant digital onboarding hurdles remain even though many customers have shifted to transacting online or via mobile channels.

Online 272

Online Report Customer Experience Analytics 272

CB Insights

MARCH 28, 2023

Founded in 1857, Spain-based Santander is one of Europe’s largest multinational banks, with a market capitalization of around $60B, and a long history in retail, business, and commercial banking. Santander currently has 102M customers and over 14,000 branches worldwide, including the US, Europe, and Latin America.

Strategy 61

Strategy Fintech Capital Customer Experience 61

Accenture

JULY 15, 2019

The focus for bank COOs is expanding beyond a pure cost perspective to include customer experience. Our recent banking survey showed that 74 percent of bank operations executives named customer experience as one of the top three priorities. ¹ 1 Accenture North America Banking Operations Survey 2018.

Customer Experience 150

Customer Experience Operations Survey Technology 150

Accenture

SEPTEMBER 25, 2017

Rather than displacing the incumbents, fintechs are acting as a stimulus for incumbents to raise their game and develop better customer experiences—often in partnership with fintechs. The exceptions are markets where there were no incumbents. The picture is quite different in most mature markets.

Fintech 153

Fintech Customer Experience America System 153

NCR

MAY 31, 2017

When it comes to delivering a successful omni-channel marketing strategy, devising and launching your plans are just the first steps. Just as much time and attention are required to manage your marketing. It’s also important to have awareness of individual customers’ past choices and behavior.

Management 83

Management Marketing ATM Customer Experience 83

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us.

Customer Experience 126

Customer Experience Branding Tools Strategy 126

PYMNTS

MAY 31, 2016

While big banks rush to play catch up on the mobile payments side, it appears for now that Bank of America isn’t quite ready to push forward its own digital wallet. Instead, based on a recent interview, Bank of America is after creating a larger digital wallet ecosystem. “We

Mobile 100

Mobile America Samsung ATM 100

PYMNTS

DECEMBER 19, 2018

QSRs, though, do not appear to be implementing the innovations that customers want the most, nor are they doing so quickly enough, according to the latest PYMNTS Restaurant Readiness Index , a collaboration with Bypass and Bank of America Merchant Services. About The Restaurant Readiness Index.

Innovation 123

Innovation Management America Customer Experience 123

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Other banks focused on the customer experience, while others looked at technology that enhanced cross-selling.

Conference 195

Conference Retail Community Bank Technology 195

Cisco

APRIL 12, 2022

I fondly recall in the not-too-distant past, Bank of America radio commercials boasting about its branch network. In the lighthearted radio commercial, the person was giving directions and using the location of Bank of America branches as where to turn. In 2009 when the closing of branches trend began the U.S. In 2021 on net, U.S.

America 105

America Customer Experience Operations Survey 105

PYMNTS

FEBRUARY 13, 2020

In her role, Burgess will “focus on delivering improved customer experiences and increasing P2P usage across Santander’s expansive footprint to foster an international payment network.” Her co-workers include former employees and executives from Google, Amazon, PayPal, Facebook and Netflix.

Apple 150

Apple Payments Customer Experience America 150

PYMNTS

FEBRUARY 18, 2019

Amid this trend, brick-and-mortar and eCommerce merchants in North America are adopting Alipay as a payment option for their consumers. Alipay North America General Manager Yulei Wang said in the announcement, “This is a key strategic partnership for achieving awareness in the U.S., using Alipay as they would in China.”.

Online 140

Online Las Vegas America San Francisco 140

PYMNTS

JANUARY 31, 2018

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. 31) that it will intermediate payments through a multi-year implementation that may last through mid-2020.

Payments 149

Payments Customer Experience Risk Management Data 149