Bank Innovation

FEBRUARY 13, 2020

Bank of America is enhancing the capabilities of its digital cash management tool for small businesses, Business Advantage 360, by integrating with third-party platforms, including QuickBooks, Run Powered by ADP, G Suite by Google Cloud and Google Analytics. “Businesses go out of business many times because they don’t manage their cash flow properly,” (..)

Tools 370

Tools Google America Analytics 370

PYMNTS

MAY 4, 2017

In a press release , Bank of America Merchant Services said it processed more than 15.2 Businesses in the food and beverage industry will enhance their operations and customer experience with our innovative point-of-sale solution,” said Bank of America Merchant Services CEO Tim Tynan in the press release covered by Finextra.

America 100

America United States Customer Experience Industry 100

Perficient

FEBRUARY 24, 2021

In a world where retail has changed and consumers remain at home, how do brands reimagine the task of getting products to customers? podcast , we interview Jon Bostock, best-selling author, innovator, co-founder and CEO of Truman’s and learn how brands that innovate will win in a rapidly changing digital-first economy.

Branding 441

Branding Case Study Digital Strategies Strategy 441

PYMNTS

MARCH 12, 2019

Innovation has always been important for community banks, but the driving force of digitization over the last decade has greatly sped up the pace, said Kevin Tweddle, chief innovation officer for the Independent Community Bankers of America ( ICBA ). Innovating for Community Banks.

Community Bank 205

Community Bank Community Innovation Fintech 205

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. IBM Signs On to Sponsor Bank Innovation Ignite. Optimizing risk, compliance and security.

Innovation 79

Innovation Seattle blockchain Customer Experience 79

Perficient

FEBRUARY 2, 2023

Visa launched its pilot biometric payment card with Mountain America Credit Union and Bank of Cyprus, introducing the fingerprint scan as an alternative authentication method to a pin number. Successful subscription-based vendors will need to allow customers to easily pause, skip, and edit their subscription plans.

Industry 471

Industry Trends social media Payments 471

PYMNTS

JANUARY 24, 2018

He said the company’s traditional customers — banks — need help to compete against those firms and deliver great customer experiences even as they “fight a battle against the ever-increasing compliance and technology investment requirements.”. with nascent opportunities in Europe, Africa and Latin America, among other locales.

Innovation 139

Innovation Payments Operations Marketing 139

Celent Banking

FEBRUARY 24, 2017

This particular article is focused on innovations in small business and corporate banking: two critical market segments for financial institutions as they seek revenue growth and relevance in the evolving digital B2B marketplace. Legacy Transformation / IT Platform Innovations. Emerging Innovation. Operations and Risk.

Innovation 114

Innovation Boston Technology Meeting 114

NCR

OCTOBER 13, 2017

In today’s increasingly dynamic, multi-channel financial services industry, providers should always be looking for ways to break down barriers between the various methods consumers use to manage their money. Bank of America is one of the institutions that have embraced this particular innovation.

ATM 96

ATM Innovation Mobile America 96

PYMNTS

OCTOBER 21, 2016

The fleet management market is estimated to grow from $9.54 According to MarketsandMarkets, the increasing need for operational efficiency is expected to be the primary driver for the fleet management market during the forecast period. When it comes to fleet management, the market is segmented into various industries.

Management 100

Management Marketing Regional System 100

PYMNTS

OCTOBER 16, 2020

Jess Turner, Mastercard’s executive vice president for North America Products and Innovation, tells PYMNTS the venture is just one part of the firm’s push to help gig workers get benefits. Mastercard has teamed with portable-benefits platform Stride to make it easier for gig workers to buy healthcare coverage. The tie-up will give U.S.

America 291

America Innovation Customer Experience Industry 291

PYMNTS

SEPTEMBER 8, 2020

The funding is intended to fuel its growth in Africa, Asia and Latin America. The new features include price reduction, online deal notifications and product alerts for customers. Capital Management is seeking to keep the $175 million it received when Citigroup accidentally paid out several Revlon lenders around $900 million in total.

Payments 141

Payments California Apple Video 141

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced. RS2 builds payment solutions for upwards of 14 million merchants.

Digital Banking 179

Digital Banking Payments Software Fintech 179

PYMNTS

JANUARY 20, 2021

Ryan Frere, executive vice president and general manager of B2B for Flywire , believes that embedded finance in B2B is key to payments optimization in 2021. We are seeing payments become an inextricable and largely invisible part of customers’ experiences with different product or service providers.

Payments 175

Payments Examples Software Management 175

PYMNTS

JANUARY 31, 2018

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. The company said eBay sellers will not need to change their accounts and can log in and manage listings on a daily basis.

Payments 149

Payments Customer Experience Risk Management America 149

PYMNTS

FEBRUARY 5, 2020

The innovative hub addresses the industry’s plea for an easy, automated way to exchange transaction information. Phixius lets businesses share payment-related data to “improve fraud protection, automate manual processes and improve customer experiences,” according to the announcement.

Data 130

Data blockchain Fraud Customer Experience 130

PYMNTS

AUGUST 12, 2020

The solution will consist of “Accounting, Banking & Financials, Inventory, Production & Distribution, Purchasing & Operations, Sales, Service, & Support, Asset Maintenance & Management and Analytics & Reporting,” according to the release. ” .

Software 116

Software Customer Experience Analytics Resources 116

PYMNTS

MAY 10, 2018

In addition, mPOS systems can provide smoother customer experiences and allow retailers to make better staffing decisions, according to the PYMNTS May mPOS Tracker. In The Pink District Manager Jess Newman has said, “We have reclaimed formerly unproductive square feet in the store. Global Wireless POS Market Growth.

America 114

America Regional Mobile Cards 114

PYMNTS

OCTOBER 22, 2020

Business banking hasn't always been flashy or innovative. But with the help from some industry friends, financial institutions today are looking to improve the experience for both small businesses and larger corporates. PYMNTS rounds up the latest tie-ups below. BCI And Temenos Target Corporate Banking.

Payments 198

Payments Fintech Technology Customer Experience 198

PYMNTS

JANUARY 14, 2021

As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. The new relationship will allow Walgreens to address those priorities by tapping into Mastercard’s services, including data analytics, loyalty, customer engagement and cybersecurity.

Payments 174

Payments Branding Analytics Data 174

Accenture

JUNE 20, 2019

I am pleased to once again have managing director Tim O’Donnell’s unique perspective and experience for this blog series. Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

NOVEMBER 17, 2017

Samsung and Samsung Electronics America announced news on Thursday (Nov. 16) that they inked a deal with Thomson Reuters to use its Samsung SDS Nexsign biometric solution in several of its mobile and web-based apps. In a press release , Samsung said Thomson Reuters is currently deploying Nexsign into production in a number of applications.

Samsung 108

Samsung America Customer Experience Apple 108

PYMNTS

MAY 29, 2019

Providing a unique customer experience to subscribers is crucial, according to Robin Reodica, product management executive director for Bank of America Merchant Services — especially with more eTailers unveiling their own subscription plans.

Apple 179

Apple America Retail Industry 179

PYMNTS

MAY 22, 2018

This investment round will help CUJO AI meet growing international demand, particularly in North America, Europe, and APAC,” a spokesperson for the company said. “In The platform helps various departments reduce costs, save time and deliver additional value to their customers.”.

Security 108

Security Capital Customer Experience Mobile 108

PYMNTS

JANUARY 30, 2020

This week, Mastercard and Cardlay announced a collaboration that will see Mastercard connecting its network of European issuing banks to Cardlay’s commercial card technology, which unlocks corporate card transaction data for value-added services, including automated expense management and VAT claim processes. Bankin’ Steps Into Payments APIs.

Data 161

Data Fintech Cards Software 161

PYMNTS

MARCH 2, 2017

which are banned in America. The bank also warned there could be more customers who are impacted by the fake account opening scandal, but said it doesn’t expect a big financial hit as a result. Wells Fargo said it “self-identified” the issue and that it is cooperating with the Department of Justice.

Innovation 100

Innovation Customer Experience Groups America 100

FICO

NOVEMBER 16, 2022

In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. One of the key themes that we saw in the results is the continued investment in enterprise fraud management systems. Pain Points in Fraud Management Vary by Region. FICO Admin. by Andrew Manuel.

Fraud 52

Fraud Data Survey Regional 52

PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. Starting with the Middle East, we saw organic growth across the Indian subcontinent, spreading into Southeast Asia, then Europe, and finally America. How do you manage security and risk?

How To 136

How To Risk Management Technology US 136

PYMNTS

AUGUST 23, 2017

AI can enable banks to deliver a more personal, engaging and richer customer experience that replaces the physical world of branches into a digital world that becomes proactive and personalized in the way it forges relationships with customers, custom-building solutions for them.”.

Millennials 196

Millennials Industry Groups Study 196

FICO

MAY 27, 2021

This year the 12 winners have demonstrated extraordinary innovation in very different industries and markets. . Volvo Cars transformed its customer onboarding experience using decision management technology in the cloud to digitize and accelerate the process for its new vehicle subscription service, Care by Volvo.

Analytics 52

Analytics Fraud Management America 52

PYMNTS

FEBRUARY 20, 2020

500 list of the fastest-growing private companies in America. Right now, we’re taking each of the stores to the best level that they can be and doing a lot of innovation there,” Lucaciu said. “We We have magic mirrors in each of the six stores, and analytics feeds that drive merchandising and inventory management.

UX 210

UX Retail Technology Mobile 210

PYMNTS

OCTOBER 23, 2019

That’s just one example of how POS innovation is filtering down to the world of small and medium-sized businesses (SMBs) everywhere — and how, in turn, better POS technology and deployment are making for richer consumer experiences. All are big tasks for SMBs. How are you cashing out at the end of day?”

Retail 101

Retail System Mobile Innovation 101

PYMNTS

FEBRUARY 26, 2018

Europe and America by 2022. If Imagr gets its way, it could force Amazon to accelerate its rollout strategy as the two vie for American grocery shoppers — but it’s far too soon to say whether any such race will emerge, or even whether grocery shoppers in America, New Zealand, or anywhere want to shop this way. 22 report by Recode.

Seattle 100

Seattle America Retail Customer Experience 100

Insights on Business

JUNE 14, 2018

From simple deposits and loans to more advanced risk modeling and channel management, banks have acted at one time or another as trusted intermediaries, service providers, asset managers, and market makers. Digital reinvention at its most fundamental level reconceives banking using a customer-first or customer-centric perspective.

Customer Experience 115

Customer Experience cryptocurrency Technology blockchain 115

PYMNTS

SEPTEMBER 6, 2016

Payments had been relatively static with innovation around cash, checks and credit cards. Then, there was sudden exponential growth in innovation. Payments security is no longer the passenger but the driver of a great experience for the bank, the payments enabler and the consumer. The Pace Of Business Transformation.

Security 100

Security CA Payments Big Data 100

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3

Customer Experience 52

Customer Experience Analytics Strategy Management 52