FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Ben Mendelsohn, Senior Vice President, Director of Retail Product Management, Fifth Third Bankcorp.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Perficient

OCTOBER 5, 2023

Excellence in Governance: Dana- Farber Cancer Institute Leaders of the Pack- Financial Services: UBM Regional Excellence- North America: Mecklenburg County These three projects have earned the distinction of being finalists for the remarkable digital experiences they provide their visitors. LanguageLine managed translations.

User Experience 221

User Experience Regional America Tools 221

Bank Innovation

FEBRUARY 13, 2020

Bank of America is enhancing the capabilities of its digital cash management tool for small businesses, Business Advantage 360, by integrating with third-party platforms, including QuickBooks, Run Powered by ADP, G Suite by Google Cloud and Google Analytics. “Businesses go out of business many times because they don’t manage their cash flow properly,” (..)

Tools 370

Tools Google America Analytics 370

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PYMNTS

MAY 4, 2017

In a press release , Bank of America Merchant Services said it processed more than 15.2 Businesses in the food and beverage industry will enhance their operations and customer experience with our innovative point-of-sale solution,” said Bank of America Merchant Services CEO Tim Tynan in the press release covered by Finextra.

America 100

America United States Customer Experience Industry 100

PYMNTS

DECEMBER 19, 2018

While quick-service restaurant (QSR) managers and customers might view the same menu, they might not always be on the same page when it comes to technology and innovation. The Index examined 400 QSR manager responses to find that the average restaurant score was 38.7

Innovation 123

Innovation Management America Customer Experience 123

PYMNTS

MARCH 1, 2017

Brian Billingsley, CEO North America at Klarna , joined Karen Webster to discuss those partnerships and the benefits that it believes its more streamlined financing options can bring to the consumer purchasing experience.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

ATM Marketplace

MARCH 10, 2021

Branch transformation, customer experience and avoiding fraud concerns not only banks, but credit unions as well. Andrew Ryan, vice president, FI dealer channel, Hyosung America and Terry Pierce, director, product management, Co-Op Financial Services share insight on ATMs, credit unions and the future for both.

ATM 127

ATM Innovation Customer Experience America 127

FICO

MAY 4, 2021

Latin America is a huge opportunity market for financial services with approximately 70% of the region either unbanked or underbanked. Conductor realised that more than just detecting fraud, their clients needed to protect and improve the customer experience. rcio Dutra, Product Security Manager at Digio. “If

Fraud 52

Fraud America Customer Experience Regional 52

Perficient

OCTOBER 26, 2020

Digital process automation (DPA) services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. Consulting offerings that cover strategy, user experience, and change management, along with technology.

Report 294

Report Strategy US User Experience 294

PYMNTS

OCTOBER 21, 2016

The fleet management market is estimated to grow from $9.54 According to MarketsandMarkets, the increasing need for operational efficiency is expected to be the primary driver for the fleet management market during the forecast period. When it comes to fleet management, the market is segmented into various industries.

Management 100

Management Marketing Regional System 100

Perficient

FEBRUARY 24, 2021

He implemented a metric-driven management system that saw revenue rise 15 percent and profitability quadruple in his first year. He also focused on improving the customer experience, raising the company’s net promoter score, which measures brand affinity, to three times higher than the manufacturing industry average.

Branding 441

Branding Case Study Digital Strategies Strategy 441

Perficient

OCTOBER 28, 2020

DPA services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project.

US 294

US Strategy Customer Experience America 294

BankInovation

MAY 29, 2020

Bank of America is the latest financial institution to enhance its self-directed investment platform with artificial intelligence. The a move is designed to deliver more timely analysis and personalized content to customers, according to Cory Triolo, a consumer investments digital solutions and experience executive at the bank.

America 75

America Analysis Customer Experience Management 75

PYMNTS

JUNE 24, 2020

I think, as I look at our recent success and certainly the response we saw from America during the pandemic, trust is going to be really important for all of us, and making sure we’re building trust with the consumer and in Target’s case trust with the guests we serve. Trust,” he said. “I

How To 141

How To Management Retail National 141

Payments Source

FEBRUARY 21, 2019

Modern, global merchants need comprehensive, integrated frameworks that reduce costs, manage risk and exposure, provide direct connectivity and redundancy to optimize reliability and keep control over the customer experience closer to the merchant, according to Eric Rosenthal, managing director of the Americas at Rapyd.

Customer Experience 115

Customer Experience America Management Retail 115

PYMNTS

OCTOBER 6, 2020

Plus, Bank of America launched a digital financial planning program. Bank of America has launched its Life Plan program, which it says will aid customers in better financial planning in areas like finances, family, health, home, work, leisure and giving. Crafting the Better B2B Payments ‘Customer’ Experience.

America 137

America Payments California Customer Experience 137

Perficient

FEBRUARY 2, 2023

Visa launched its pilot biometric payment card with Mountain America Credit Union and Bank of Cyprus, introducing the fingerprint scan as an alternative authentication method to a pin number. Successful subscription-based vendors will need to allow customers to easily pause, skip, and edit their subscription plans.

Industry 471

Industry Trends social media Payments 471

PYMNTS

AUGUST 12, 2020

Seamless customer experiences are essential because consumers that face onboarding strains are likely to seek services elsewhere, Rodrigo Rodríguez , assortment and merchandising regional manager for Latin American eCommerce marketplace Linio , explained in a recent PYMNTS interview.

Customer Experience 197

Customer Experience Maine Regional America 197

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

PYMNTS

MARCH 20, 2020

In today’s top news, Bank of America will offer mortgage, credit card and other loan deferments to customers impacted by the coronavirus, and India is moving to tighten controls on Big Tech companies by requiring them to turn over data. BoA Mortgage Customers Struggling Due to Pandemic Can Defer Payments.

Data 140

Data Payments America Fraud 140

PYMNTS

MAY 10, 2018

In addition, mPOS systems can provide smoother customer experiences and allow retailers to make better staffing decisions, according to the PYMNTS May mPOS Tracker. In The Pink District Manager Jess Newman has said, “We have reclaimed formerly unproductive square feet in the store. Global Wireless POS Market Growth.

America 114

America Regional Mobile Cards 114

PYMNTS

MARCH 20, 2019

Equifax and Gwynn Group announced they are collaborating on an accounts receivable (AR) management solution that can support the entire collections life cycle. The company currently deploys its services to more than 70 million customers across North America.

Groups 100

Groups Analytics Customer Experience Management 100

PYMNTS

NOVEMBER 24, 2020

Technology giant IBM and Dublin-based client lifecycle management solutions company Fenergo recently partnered to use AI and analytics on the IBM Cloud to help FIs more easily onboard customers. Significant digital onboarding hurdles remain even though many customers have shifted to transacting online or via mobile channels.

Online 272

Online Report Customer Experience Analytics 272

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Strike early and often to keep the customer building their relationship with your bank. However, this was the most common structure.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

JANUARY 28, 2021

"With the subscription industry flourishing despite the pandemic, there’s more opportunity than ever to find complementary services across the subscription ecosystem that can enhance a company’s offering and stand out from the crowd," says Dorbala in " A Look Forward: What Executives Wish for America and the World in 2021.

User Experience 271

User Experience Trends Strategy Customer Experience 271

PYMNTS

JANUARY 31, 2018

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. The company said eBay sellers will not need to change their accounts and can log in and manage listings on a daily basis.

Payments 149

Payments Customer Experience Risk Management Data 149

NCR

MAY 31, 2017

Just as much time and attention are required to manage your marketing. Efficient management of your messaging is crucial if you are to build genuine engagement with customers through personalized, contextualized experience, rather than adopt a ‘one size fits all’ approach. Managing costs and driving revenue.

Management 83

Management Marketing ATM Customer Experience 83

PYMNTS

OCTOBER 16, 2020

Jess Turner, Mastercard’s executive vice president for North America Products and Innovation, tells PYMNTS the venture is just one part of the firm’s push to help gig workers get benefits. Mastercard has teamed with portable-benefits platform Stride to make it easier for gig workers to buy healthcare coverage. The tie-up will give U.S.

America 291

America Innovation Customer Experience Industry 291

Cisco

APRIL 12, 2022

I fondly recall in the not-too-distant past, Bank of America radio commercials boasting about its branch network. In the lighthearted radio commercial, the person was giving directions and using the location of Bank of America branches as where to turn. This is where Cisco technology can help. Empower the branch. No latte needed.

America 105

America Customer Experience Operations Survey 105

PYMNTS

SEPTEMBER 8, 2020

The funding is intended to fuel its growth in Africa, Asia and Latin America. The new features include price reduction, online deal notifications and product alerts for customers. Capital Management is seeking to keep the $175 million it received when Citigroup accidentally paid out several Revlon lenders around $900 million in total.

Payments 141

Payments California Apple Video 141

PYMNTS

NOVEMBER 17, 2017

Samsung and Samsung Electronics America announced news on Thursday (Nov. 16) that they inked a deal with Thomson Reuters to use its Samsung SDS Nexsign biometric solution in several of its mobile and web-based apps. In a press release , Samsung said Thomson Reuters is currently deploying Nexsign into production in a number of applications.

Samsung 108

Samsung America Customer Experience Apple 108

PYMNTS

FEBRUARY 12, 2020

Latin America, Asia and Europe. We’re proud to support the global ambition of Esker,” said Guillaume Princen, Stripe general manager for Continental Europe. “By By integrating with Stripe, Esker will move much faster, provide better customer experience and develop their business across the world.

Payments 174

Payments Customer Experience Regional America 174

PYMNTS

JULY 6, 2018

The wallet will use Visa’s token service, and KFH Chief Retail and Private Banking Officer Waleed Khaled Mandani said to the media that the tie-up will help its customers use the newest technologies for payments on the market, according to reports.

Mobile 118

Mobile Regional America Customer Experience 118

PYMNTS

JANUARY 22, 2021

In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust. Data and personalization was the key to helping customers in 2020.

Innovation 172

Innovation Tools Leadership Customer Experience 172

CB Insights

MARCH 28, 2023

Santander currently has 102M customers and over 14,000 branches worldwide, including the US, Europe, and Latin America. Founded in 1857, Spain-based Santander is one of Europe’s largest multinational banks, with a market capitalization of around $60B, and a long history in retail, business, and commercial banking.

Strategy 61

Strategy Fintech Capital Customer Experience 61

PYMNTS

FEBRUARY 5, 2020

George Throckmorton, NACHA managing director and executive director of Afinis Interoperability Standards, said using the conventional bilateral agreements for payment data sharing “limits broader industry adoption” and doesn’t meet expectations. The present system uses laborious bilateral agreements, which limits wide-spread collaboration.

Data 130

Data blockchain Fraud Customer Experience 130