South State Correspondent

JANUARY 10, 2024

Banks often don’t know who their most profitable customers are, and if they do, they ignore the basics of targeting those customers and prospects with marketing, sales, and product management. We discussed many of these machined-learned bank marketing insights in our “ 5 Lessons Using Bank Customer Lifetime Value Data.”

Management 195

Management Examples Marketing Millennials 195

Perficient

MAY 25, 2021

Is it suitable for customers who are late today – versus years ago? We have options and solutions available to help you.”. “My We are here for you.”. And the collection agent who makes the customer the number one priority is the one who will get paid first, every time. Let me help you understand.”. “We

US 294

US Payments Customer Experience 294

Perficient

AUGUST 20, 2020

There are some real cool cats around Perficient — and for once we’re not talking about our colleagues! Fur the fun of it, our colleagues shared photos of their four-pawed felines and we wanted to take a moment and appreciate the cats who make sure our work is up to scratch. . We’d love to read them!

Community 539

Community Training US Innovation 539

Perficient

NOVEMBER 17, 2020

In this post, we explore the value of empathy: revealing how users think, perceive, and interact with digital products and how those product experiences help make their lives easier. The Segway is still really cool, but do you know anyone who owns one? It means understanding who your users and customers are in the first place.

Case Study 501

Case Study Study Technology Training 501

Perficient

JANUARY 30, 2024

We take immense pride in recognizing that our committed individuals propel innovation and drive change within our industry. With over 500 financial institutions relying on Perficient’s expertise, we equip them with cutting-edge software and technologies to navigate these challenges seamlessly.

Innovation 221

Innovation Risk Management Meeting Management 221

Perficient

SEPTEMBER 2, 2020

One of the best changes is the extra time we get to spend with our favorite furry friends! A few weeks ago we highlighted the coolest cats in the Perficient family. Did you think we were going to let cats have all the fun? Who will be crowned the 2020 Cutest Perficient Pet? Oh, paw-lease! The Championship.

St. Louis 538

St. Louis Community Training Innovation 538

Accenture

AUGUST 9, 2021

In my previous post, I highlighted a few of the incredible innovations we saw during the Efma-Accenture Banking Innovation Awards in 2019. When we talk about awards, we often focus on those who win in their categories—but there are so many others that deserve attention for their contributions to our society.

Innovation 273

Innovation Customer Experience 273

Bank Innovation

MARCH 20, 2020

Being a branchless bank is part of who we are, but we don’t want to resort to scare tactics,” said Nicole Lorch, chief operating officer at First Internet Bank. The novel coronavirus may be closing bank branches nationwide, but some digital-only financial institutions are trying not to exploit consumer fears. The Fishers, Ind.-based

Operations 367

Operations Customer Experience Innovation Strategies Strategy 367

Perficient

JULY 13, 2022

Back in May, we wrote about how various factors were converging to put a world of hurt on auto lenders. Millions of consumers who took advantage of these assistance programs are now at higher risk for default. We know it works. It was all good. And now it isn’t. That didn’t take long.

Meeting 275

Meeting Marketing Operations Strategy 275

Perficient

MARCH 15, 2021

As we continue our series of posts on making HIPAA work for you, I am going to address a common problem we hear from health care marketers: “My board/boss/CMO/Legal Counsel says we cannot use patient data for marketing communications.”. We know mistakes can happen. We know breaches happen. This is a tough one.

Data 493

Data Marketing Community System 493

South State Correspondent

MARCH 26, 2024

In our previous articles ( here and here and here ) we discussed some of the drivers of commercial relationship profitability. In this article, we consider and define relationship banking and how relationship banking can increase commercial loan profitability. Existing customers are more profitable than new customers.

Community Bank 195

Community Bank Community Security Resources 195

Perficient

MAY 2, 2022

Last week, we introduced our blog series on insurance commerce. We discussed the need to consider all the commerce activities that take place before the customer engages in a purchase. Who is setting cross-functional commerce goals that are aligned to business outcomes? First, You’ll Need a Strategy.

Strategy 491

Strategy Company Marketing Strategies Marketing 491

Perficient

AUGUST 31, 2020

But who are they? Most importantly, what are we going to call them?? We were promised these things by 2015. Realistically though, they will have grown up amongst generations who witnessed: the birth, adoption and ubiquitousness of the internet. But we can start thinking about their needs today.

Customer Experience 506

Customer Experience Branding Community Millennials 506

Perficient

FEBRUARY 10, 2021

We just said you need managed services – what are they? In the case of that pesky applications we mentioned earlier, you’ll be able to break it down into smaller parts and update it far more quickly and easily. How We Can Help You. You need to modernize a legacy application. This is where managed services come into play.

Management 547

Management Operations Innovation Security 547

Perficient

APRIL 20, 2023

Choosing the Right Strategic Partner Banks seek partners who understand the headwinds, will empower them to navigate these challenges with confidence and enable them to create tailored experiences that engage customers in new ways. And those consumers desire digital experiences that are personalized and meaningful.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

Perficient

JULY 30, 2020

We’ve done it again! “We have multiple business units represented out of our St. Louis Local Business Unit who each do a tremendous job supporting their teams,” shares Jason Hudnall , general manager. Perficient is a Top Place to Work in St. Louis’ best midsize companies to work for. “I Louis Blues.

St. Louis 530

St. Louis Missouri Minnesota social media 530

Perficient

DECEMBER 15, 2020

We are excited to announce that DTE Energy’s Interactive, Energy Efficient Home , and a nonprofit private client have won silver and bronze (respectively) at this year’s Creativity International Design Awards. One award is exciting, but bringing home two awards is out of this world! The Winning Projects.

Tools 475

Tools Policies Industry Community 475

Perficient

JULY 31, 2020

There are tests which are already automated, but we merely use those and still keep operating manually. We are not sure about what tests are covered under automation and manual – If you have two distinct teams i.e. one for automation and another for manual testing, this is prevalent. Why should we merge automation with manual testing?

Software 517

Software Comparison Strategy Resources 517

Perficient

MAY 1, 2023

Make sure to stop by our booth to chat with a Perficient expert to learn more about who we are, what we do, and how we can work together to optimize your data journey! In addition to the presentations, attendees will also have the opportunity to network with peers, visit expos, and interact with sponsors at their booths.

Data 275

Data Conference Management Trends 275

South State Correspondent

APRIL 22, 2024

In this article we will discuss how borrowers should anticipate the evolution of the economy as it relates to their financing needs and discuss how community bankers should advise their clients to minimize risk and maximize their client’s profits. The market, and most economists, often get interest rate predictions wrong.

Marketing 195

Marketing St. Louis Analysis Study 195

Chris Skinner

JUNE 17, 2020

There are many who believe the reaction to the pandemic is a black swan, as in the lockdown of Planet Earth. Hmmm … what reaction did we think … The post This is no Black Swan (Part Two) appeared first on Chris Skinner's blog.

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Perficient

FEBRUARY 10, 2021

After months of waiting, we are finally at a point in the pandemic where we can start communicating the availability of effective vaccinations. While this is great news, the complexity of who can get vaccinated first and where is causing a great deal of confusion, particularly for seniors and their caregivers.

New York City 484

New York City social media Community System 484

PYMNTS

OCTOBER 22, 2018

We have brand-new data that reveals how much change is happening. In collaboration with Visa , we studied 2,800 U.S. consumers who statistically represent the composition of the adult population in the country today. In collaboration with Visa , we studied 2,800 U.S. buy and pay. And, boy, have things changed.

Millennials 212

Millennials Study Payments Data 212

Abrigo

FEBRUARY 14, 2024

Who performs those tasks? We can help you navigate changing AML/CFT and fraud regulations. It helps financial institutions avoid or at least plan for financial impacts tied to sudden staffing shifts. Identify crucial AML staff positions and processes What tasks are critical to daily operations? How often are they performed?

Training 195

Training Fraud Compliance Regulation 195

South State Correspondent

MARCH 5, 2024

In this article, we will consider how and why loan size is one of the most significant drivers of profitability for community banks and what community banks can do to improve performance. Relationship banking involves commercial officers who can add valuable insight to clients through industry, market, product, and pricing knowledge.

Community Bank 195

Community Bank Community National Lending 195

South State Correspondent

MARCH 5, 2024

In this article, we will consider how and why loan size is one of the most significant drivers of profitability for community banks and what community banks can do to improve performance. Relationship banking involves commercial officers who can add valuable insight to clients through industry, market, product, and pricing knowledge.

Community Bank 195

Community Bank Community National Lending 195

PYMNTS

MARCH 5, 2020

The World Health Organization (WHO) is advising people to not use paper tender and to use as many cashless options as possible to help contain the spread of the coronavirus, according to reports. We know that money changes hands frequently and can pick up all sorts of bacteria and viruses,” a WHO spokesman said. “We

Payments 344

Payments Report Security 344

South State Correspondent

SEPTEMBER 4, 2019

LEARNING FROM NON-BANKS Last week we tagged along with The Bank of Charles Town (BCT) crew who, like us, are heavily believers in “cultural tours.” Almost every time we debate if it makes sense to put the crush of our To-Do List on hold for a day and spend time at an unrelated industry.

US 376

US Industry 376

South State Correspondent

MAY 9, 2023

We believe any change to the FDIC insurance coverage should aim to maintain and advance our credit markets. We want to continue to see outperforming banks acquire underperforming ones while continuing to provide consumers with alternative banking choices. economy needs. The plan will likely involve charging the biggest U.S.

FDIC 195

FDIC Regulation Capital Management 195

Bank Innovation

JANUARY 6, 2020

“We have a team of data scientists and artificial intelligence specialists who are focused on analyzing the millions of data points […]. Pagaya, a fintech firm which uses artificial intelligence to manage institutional money, has topped $1.2

Management 341

Management Security Fintech Data 341

Accenture

JULY 12, 2022

It’s why we keep a close eye on fintech news in this blog. Fintechs are usually founded by entrepreneurs—people who want to change the world in…. There’s no denying that the fintech space is a major source of disruptive new ideas in payments. It’s also why the trend we’re about to discuss is so intriguing.

Fintech 195

Fintech Payments Trends 195

TheGuardian

DECEMBER 27, 2023

We celebrate the companies that went the extra mile … to inflate their balance sheets and let down loyal customers These are troubling times for big business. They absolutely do not have the time and resources to hand-hold unreasonable customers who insist on receiving goods and services in return for their outlay.

Resources 139

Resources US Marketing Company 139

Independent Banker

FEBRUARY 28, 2023

We are what stands between our customers and an overreaching federal government and regulatory system. We hold the line for Main Street America, which needs us. Each day brings forward new concerns, and we have to stay focused on who we are and who we represent.

Community Bank 175

Community Bank Community Maine Industry 175

Independent Banker

JANUARY 31, 2022

It has been two years since we last came together in person at ICBA LIVE, and I cannot wait for this year’s convention. We have this unique opportunity to meet bankers from across the country who have challenges and experiences similar to our own, and together, talk through those pain points and identify solutions.

San Antonio 157

San Antonio Community Texas Meeting 157

PYMNTS

JANUARY 27, 2021

With traditional health premiums soaring and annual deductibles that often reach into five-figures, the financial consequences from having an accident can be ruinous — especially for uber-active adrenalin junkies who tend to wipe out a lot. We think revolutionary, especially in our category,” he said. Flat Rates, Stackable Benefits.

Las Vegas 287

Las Vegas Conference Examples Marketing 287

PYMNTS

JANUARY 1, 2021

The consumers who shopped for anything from groceries to sporting goods to cars in December of 2019 are completely different from the ones who shop today. More than 54 percent of those who are shopping for groceries online say they will likely be vaccinated. How She Thinks About The Shopping Venue.

Study 362

Study Survey Exercises Cards 362

PYMNTS

OCTOBER 20, 2020

Until recently there was “a consumer” who industry felt it understood, and whose tastes it knew well enough to gauge the market of new products and services. We called it “business as usual,” and it worked remarkably well, with some notable modifications, for the past 70 years or so. Connected Commerce Calling The Shots.

Maine 221

Maine Retail Branding Study 221