PYMNTS

NOVEMBER 24, 2020

In an interview with PYMNTS, Jeremiah Lotz , managing vice president, digital experience and payment products at PSCU , said the increasing use of analytic technology, mobile banking and platform models can help credit unions (CUs) anticipate the financial needs of their members — and even compete more effectively with larger banks in the process.

Digital Banking 267

Digital Banking Analytics Mobile Cards 267

Independent Banker

OCTOBER 31, 2020

“We are poised to lead the charge in striking the right balance of technology and connection for our customers and communities.”. So, as we become more digital, what becomes of the relationship? As we move to a more technology-forward environment, retaining that personal component will be paramount.

Community 163

Community social media Community Bank US 163

Abrigo

DECEMBER 28, 2022

Those read most often in the past year include several that offer practical advice for operating AML and fraud programs. In this post , the director of Abrigo’s financial crimes investigation unit describes what a solid QC program looks like. Like staff, board members need annual, customized training. Keep me informed.

Fraud 195

Fraud Training Compliance Regulation 195

PYMNTS

DECEMBER 14, 2020

In an On The Agenda discussion with PYMNTS CEO Karen Webster and SundaySky CEO Jim Dicso , Sellers noted that Bank of America has had about 10 billion interactions with its 66 million customers, 9 billion of which happened online. Banks want to increase customer satisfaction, deepen their customer relationship and grow the business.

Video 292

Video America Online Mobile 292

PYMNTS

JULY 1, 2020

Credit unions (CUs) have long relied on personalized banking approaches and trust to retain their members, but those that cannot meet all of their members’ needs are at serious risk of losing them to other financial institutions (FIs). billion in assets, more than 343,000 members, 33 branches and four back-office service centers.

Branding 216

Branding Houston social media Innovation 216

PYMNTS

JULY 28, 2020

Credit union (CU) members tend to be more loyal than their counterparts at big banks, and customer relationships play a more central role for CUs in attracting and maintaining a customer base. Doing things correctly means not only giving members a reward, but one that’s directly relevant to their needs.

Marketing Strategies 143

Marketing Strategies Data Course Strategy 143

Independent Banker

DECEMBER 31, 2022

As we enter a new chapter and start a new financial statement cycle, know that ICBA will be there to support you with tools, resources and advocacy efforts. We have a blank page on which we can write our narrative over the course of the year, with new milestones filling the pages ahead. Photo by Chris Williams. Register today.

Community Bank 159

Community Bank Community Resources Tools 159

South State Correspondent

OCTOBER 19, 2023

If you want to know if your bank has an alignment problem, ask ten co-workers, ”What is your bank’s brand value proposition? Solving bank alignment from the customer’s point of view is one of the greatest things a bank can achieve. The Company had to figure out what it was selling to turn things around.

Branding 195

Branding Marketing Company America 195

PYMNTS

MARCH 17, 2020

Mobile ordering apps are par for the course for today’s quick-service restaurants (QSRs), and large chains that do not offer mobile ordering are notable exceptions. Those apps need to match or exceed those competitors offer as customers expect to have the same seamless ordering experiences no matter the restaurant from which they order.

Mobile 168

Mobile System Online Data 168

Independent Banker

JULY 31, 2021

The people we employ embody our banks, and the personal relationships our teams forge with our customers make us unique in the industry and keep our customers returning. COVID-19 was an experiment in forced change, and now that we’re transitioning into a new norm, we’re grappling with what’s next.

Community Bank 172

Community Bank Community US Industry 172

South State Correspondent

JANUARY 10, 2024

You might find out that your low cost of funds or higher-than-average net interest margin likely drives the bulk of your bank’s value, but then what do you do? In that case, your bank will likely get adversely selected and unknowingly take on riskier customers, which will likely cause problems during the next credit downturn.

Management 195

Management Examples Marketing Millennials 195

Abrigo

FEBRUARY 28, 2023

Takeaway 2 Understanding common smishing scams can help financial institutions protect their customers and avoid workplace fraud. Takeaway 3 Train front-line staff to help customers avoid smishing scams and update AML/CFT policies accordingly. One of these is offering random prizes, including cash and material goods.

Fraud 195

Fraud How To Training Trends 195

Perficient

NOVEMBER 5, 2020

Follow this series and learn more about our nearshore software development capabilities from members of our global delivery team in Colombia. Earlier this year, we announced Perficient’s expansion into South America with the acquisition of Productora Software S.A.S. When COVID-19 hit, we quickly saw which businesses were “in” or “out.”

Software 501

Software America US Leadership 501

Perficient

FEBRUARY 13, 2021

In PART FOUR, we turn to five specific predictions for virtual health for 2021: 16. As we explored earlier in this series, growth in the poster child use case for virtual health – telehealth (or virtual visits) – as a result of Covid-19 has been astonishing. Multi-dimensional, socially-driven contract tracing.

Tools 520

Tools Marketing System Strategy 520

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward. learn more.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

SEPTEMBER 12, 2019

But for Montreal-based Goodfood , being a relatively small fish in a big pond full of sharks has advantages — it allows the firm to build a more intimate relationship with its customers. But within that market the company has built a sizable presence, recently announcing an active subscriber base of 200,000 monthly customers.

Marketing 246

Marketing Comparison Branding National 246

PYMNTS

FEBRUARY 17, 2020

Credit unions (CUs) have a bit of asymmetry in their relationships with their customers. On one hand, as PYMNTS data shows , customers very much like their credit unions, and are loyal to them. PYMNTS found that 65 percent of members chose their CUs because they trusted them, 58.4 Centralizing The Payments Experience.

San Francisco 184

San Francisco Cards Lending Meeting 184

Independent Banker

MARCH 31, 2022

Executive committee members tell us what advocacy issues they’ll be focused on during their terms, while board members share their words of wisdom for up-and-coming community bankers: themselves. Let’s hear from the executive committee members themselves about how—and why—they’re all in for community banking.

Community Bank 239

Community Bank Community Industry Texas 239

Abrigo

OCTOBER 10, 2023

How industry analysis can improve your credit risk management Understanding your customers' businesses leads to better loan pricing, structure, and risk management. WATCH WEBINARS Takeaway 1 All businesses perform industry analysis, but financial institutions in particular must know their customers' competitive landscape.

Analysis 195

Analysis Industry Risk Management Lending 195

PYMNTS

APRIL 2, 2020

Competition for customers — especially millennials — from larger banks and FIs has long required credit unions to keep pace with their more innovative counterparts. Security is an ongoing concern as well, with countless fraudsters set on hacking CUs to obtain customers’ data. Attracting Customers With Unique Brand, Financial Stability.

United States 174

United States Security Innovation Mobile 174

Abrigo

JANUARY 30, 2024

Speakers at Abrigo’s ThinkBIG conference will: Spotlight current challenges facing banking professionals Provide industry best practices to drive growth and manage risk Offer advice on regulatory compliance. It's also a great chance to speak with members of the product team directly and learn about what's on the Abrigo horizon.”

Conference 195

Conference Arizona Phoenix Fraud 195

Independent Banker

NOVEMBER 30, 2022

What great resignation? When a community bank’s employees refer to it as “a second family,” it speaks volumes, and that’s exactly what we heard from the team at Bank of Montana in Missoula, Mont. Once we’ve been here for 10 years, we are awarded a three-month paid sabbatical,” says Emilie Johnston, chief operations officer.

Community Bank 169

Community Bank Community Montana Leadership 169

PYMNTS

DECEMBER 10, 2019

Mutual Security Credit Union, with more than $315 million in assets, chose Lumin Digital because of its outstanding user experience, beyond what big banks and other financial institutions could offer. . Our team worked in close coordination with the Lumin Digital team to execute a well-orchestrated conversion for our members.

Security 130

Security Illinois User Experience Digital Banking 130

PYMNTS

JUNE 21, 2019

percent of customers reported that having a mobile app is “very” or “extremely” important to them in terms of their CUs’ offerings. The customer isn’t just looking for a slick app on mobile devices, over the phone, at a branch on a desktop or at an ATM. It can be a better offering going forward.

Fintech 163

Fintech Fraud ATM Data 163

PYMNTS

DECEMBER 15, 2020

The pandemic has brought seismic changes to the way credit unions interact with their members. But he said the mergers that will take place in 2021 and beyond will create a healthier credit union (CU) landscape — and help bring branches toward a new level of customer service. How COVID-19 Is Promoting Contactless And Mobile .

Course 186

Course Cards Fraud Mobile 186

Abrigo

OCTOBER 10, 2023

Takeaway 2 Recognizing when these factors may be affecting your customers can help your financial institution prevent fraud. Takeaway 3 When you help customers think critically and relieve financial pressure, you decrease the likelihood that they will fall for a scam. Factors for fraud What is the fraud triangle? Coined by U.S.

Fraud 195

Fraud How To Training Trends 195

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward. learn more.

Lending 195

Lending Community San Antonio Survey 195

Abrigo

MAY 1, 2023

In addition, AML/CFT staff are often tasked with doing the work on a small budget and must keep customer convenience in mind. This Mental Health Awareness Month, we want you to know you are not alone. While we at Abrigo can’t help with medication or counseling, we can help bring attention to this often-overlooked subject.

Strategy 195

Strategy Training Fraud Software 195

PYMNTS

JANUARY 30, 2020

Beauty customers are flooded with options and information on products – but the relevance of those products is an area of uncertainty. Beauty customers are flooded with options and information on products – but the relevance of those products is an area of uncertainty. Can you talk to me about what I’m doing wrong?

Marketing 131

Marketing Video Branding New York 131

Abrigo

JULY 20, 2021

From leveraging PPP technology to building relationships, reasons for boosting SBA lending are numerous. . Takeaway 1 Offering SBA loan origination can expand your product offerings to win deals with prospects and existing customers or members. We know 2020 stunk,” he said. “As 1 and Sept.

Lending 195

Lending FDIC Capital Risk Management 195

PYMNTS

JULY 17, 2020

It’s a question that Nate D’Anna , serial entrepreneur and founder of personal shopping platform Dumpling , asked rhetorically when recounting his days as an Instacart shopper, an experience that he said he makes all of Dumpling’s team members also experience firsthand. How Dumpling Is Different. The average is four.). “So

Training 208

Training Marketing How To Examples 208

Independent Banker

JANUARY 31, 2022

From new competition and new technology to new regulation, we have adapted and continued to offer the relationship-centric experience that our communities, customers and missions depend on. We have had a significant evolution in financial services over the past decade. But we haven’t done it alone.

Community Bank 91

Community Bank Community US Regulation 91

PYMNTS

AUGUST 21, 2020

Community banks and credit unions are feeling the pressure to boost their digital card services or risk losing customers to megabanks and digital challengers, Ondot Systems ’ Chief Strategy Officer Todd Lesher told PYMNTS in a recent discussion. What Modernization Looks Like . It’s a story told by the data itself, Lesher said.

Cards 224

Cards Mobile Community Bank Community 224

Abrigo

JULY 20, 2021

From leveraging PPP technology to building relationships, reasons for boosting SBA lending are numerous. . Takeaway 1 SBA lending can expand your product offerings to help win deals with prospects and existing business customers or members. SBA loans can leverage PPP tech, experience to expand relationships.

Lending 195

Lending FDIC Capital Risk Management 195

Perficient

DECEMBER 7, 2020

The digital interactions happening beyond your industry shape members’ expectations. . That’s why your digital presence matters, so you can offer services to meet their needs wherever they are. . Across the sector, carriers are making big plays to create a digital business and experience – and their customers are noticing.

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Groups Comparison Industry Tools 294

PYMNTS

OCTOBER 30, 2019

Member engagement is key to any CU in the same way that customer engagement is important for any business: customers that regularly positively interact with companies are more likely to return. We’re in a rapidly changing industry,” Celeste Kier said, senior vice president and marketing and customer experience director for ESL.

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New York System Trends Data 100

Independent Banker

FEBRUARY 28, 2022

Customized, well-thought-out interactions—especially in the online banking space—are integral to wooing new customers and retaining existing ones. We asked several banking leaders how they’ve employed fintech to ramp up their marketing campaigns, hone their analytic strategies and gain new patrons in the process.

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Fintech Marketing Community Bank Community 136