Celent Banking

JUNE 17, 2015

The branch is an important channel is every bank, but the risen of digital raises two questions: what’s its role in with a digital engagement model, and how should banks think about its value? First, consider some of the challenges of the traditional branch for the modern, digital consumer: Branches suffer from lack of talent availability.

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Video Customer Experience User Experience Training 100

Cisco

OCTOBER 13, 2020

Yet one topic rose above the others and captured so many of our ears, inclusion. What does this mean for communities without physical offices or branches of any kind? Cisco participated in Sibos this year and the theme of the show was “Driving the evolution of smart finance”.

Community 62

Community Lending Industry Innovation 62

Celent Banking

JULY 6, 2016

The chart below shows surveyed likelihood of technology usage in future branch designs as measured by Celent’s Branch Transformation Research Panel in late 2015. We’ll be looking into the topic of authentication and identity management in our next Digital Banking Research Panel survey in the coming weeks.

Branch Design 113

Branch Design Survey New York ATM 113

Gonzobanker

AUGUST 6, 2014

We have paid couriers millions to move bags of greenbacks between branches. In the ebook Information Chaos vs. Information Opportunity , AIIM President John Mancini discusses four topics that every digital business must address. How do we TRANSFORM our content-intensive business processes? Don’t get left behind.

Risk Management 96

Risk Management eBook Management Technology 96

CFPB Monitor

AUGUST 30, 2018

The Office of the Comptroller of the Currency (OCC) has issued an advance notice of proposed rulemaking (ANPR) on which it invites public comment “to solicit ideas for building a new framework to transform or on ways to transform or modernize the regulations that implement the Community Reinvestment Act of 1977 (CRA).”

Community 68

Community Regulation FDIC Groups 68

Abrigo

OCTOBER 4, 2022

Takeaway 3 Innovation and continued digital transformation are necessary to pull ahead of your competition and take full advantage of rising rates. The branch model of banking is aging fast and being replaced with speed and ease, something that research reveals time and time again is important to customers. 5 rate hikes. Learn More.

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Strategy eBook Security Management 195

Gonzobanker

JUNE 25, 2021

Transform your customer care function from a back-office cost center to a 21 st century competitive advantage. Clearly define topics that should be resolved by agents at the first point of interaction. Using core transactions as a survey trigger may work for branches, but not for customer care. Organization.

Customer Experience 128

Customer Experience Fraud Policies Training 128

Insights on Business

NOVEMBER 20, 2017

As the commercial banking landscape transforms rapidly to adapt to an increasingly digital world, it’s clear that client-demand-led schemes like faster payments are challenging the traditional paradigms we’ve held sacred for decades. Banks are making the leap to becoming a digital bank – and, on the horizon, transforming to a cognitive bank.

Payments 79

Payments Guidelines Digital Banking Industry 79

PYMNTS

MARCH 19, 2019

Is there a hotter topic — a buzzier buzzword, one might term it — than cashless? Ferrabee said that, as payment methods proliferate, there is still work to be tackled amid an ongoing effort to marry payment efficiencies and safety to a digital cash transformation. Moving From Analog To Digital. Digitizing The Benefits Of Cash.

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Data Payments United States System 216

Gonzobanker

NOVEMBER 29, 2016

As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). ITMs require a significant capital investment, and investing in these machines has become a popular and controversial topic.

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Video Strategy Branch Strategies ATM 60

Gonzobanker

NOVEMBER 29, 2016

As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). ITMs require a significant capital investment, and investing in these machines has become a popular and controversial topic.

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Video Strategy Branch Strategies ATM 60

Banking 2020

JANUARY 15, 2015

The retail banking industry has seen major changes occurring in the industry over the last few years with the adoption of mobile banking, the rise to prominence of the millennial demographic, narrowing margins, stagnant top line revenues, the future of the branch and continued regulatory changes. Branch innovation and branch closings.

Retail 40

Retail Trends Millennials Mobile 40

Gonzobanker

DECEMBER 22, 2020

The big topic was the impending war for deposits. By meeting the deposit and banking needs of customers and members minus branch systems that were shuttered in a two-week period. Mooney started the journey of digital disruption long before it was safe to be bold, ultimately closing all the credit union’s branches. Remember that?

Idaho 183

Idaho Community Industry Strategy 183

PYMNTS

AUGUST 8, 2018

This test involving the state’s executive branch follows a “paperless initiative” for the state Senate, which kicked off in 2008 and has resulted in a 60 percent reduction in paper use for that body. Digital Savings. Making the move from analog to digital in governments around the world could save an estimated $3.5 That same U.K.

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New York City Hawaii Survey United States 101

South State Correspondent

JANUARY 3, 2024

These books span a range of banking topics but emphasize second-order thinking, productivity, building client relationships, and innovation. Each book applies to any banker in a management position who faces a customer in the branch or field or any banker thinking about improving organizational performance.

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Leadership Management Strategy How To 370

FICO

FEBRUARY 12, 2023

This is what Darryl had to say on personalization: The COVID pandemic has undoubtedly accelerated plans for digital transformation. Simple personalization that’s prominently displayed is the digital equivalent to a teller giving you a big waive and smile as you walk into the bank branch. Celebrate with your customers (e.g.,

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

CB Insights

AUGUST 23, 2018

Led by Chairman and CEO Jamie Dimon, the bank is undergoing a transformation, moving away from offline legacy systems and into the digital age. Physical branch banking. Chase Mobile is the bank’s most popular app, and essentially acts as a digital branch for customers. Chase Sapphire. Branded cards. ETF business.

Cards 76

Cards Mobile Strategy Branding 76

FICO

MARCH 30, 2023

As banks close branches, even more ATMs are going with them. But that’s a topic for a future blog. Because of the rapid shifts in consumer behavior, the trusty ATM is becoming hard to find in the wild. The ATM population peaked at around 470,000 total devices in 2019 , but dropped to 456,000 in 2022. TJ holds a B.S.

Fraud 52

Fraud ATM South Carolina Management 52

Celent Banking

DECEMBER 20, 2016

Last week, I had the pleasure of attending and presenting at Branch Transformation 2016 , sponsored by RBR. From Capital One Bank to Shinhan Bank, branch networks are delivering value to both customers and shareholders. This challenge is the ongoing quest of branch channel transformation. The key is doing it well.

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Case Study Metro Study Capital 100

PYMNTS

MARCH 9, 2020

’s latest numbers on the topic revealing the lowest level of underbanked individuals since the survey began in 2009. At the same time, bank branch closures appear to be accelerating, with small towns across the country losing a combined 14 percent of their banks between 2012 and 2017. Branch Deserts.

Community Bank 188

Community Bank Community Innovation Regional 188

Gonzobanker

JULY 28, 2014

While mortgage origination seems to be the hottest topic on the street today, GonzoLender also sees growing activity in the Consumer LOS area. Out of all potential lending process improvements, paperless processing truly yields the most potential for positive benefits and can radically transform an organization.

System 109

System Lending Data US 109

South State Correspondent

MARCH 7, 2024

The Benefits of Using Copilot for Banks Getting a First Draft, Transformations & Proofing : As many bankers have already come to learn, generative AI is fantastic at solving the “blank page syndrome.” Transformations can also include changing the text into various languages or personas. While some will fear it, many will crave it.

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Training Data Tools Technology 195

Celent Banking

NOVEMBER 19, 2015

Branch channel transformation is a complex and expensive undertaking. It is the rich diversity in approaches taken to the important task of improving branch channel efficiency and effectiveness that makes this topic so fascinating. For all its complexity, however, there are at least two certainties. No Longer Optional.

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Branch Design Retail Customer Experience Survey 100

Celent Banking

APRIL 7, 2017

The programme then split into parallel Banking, Insurance and Wealth and Asset Management tracks before reconvening again to close with a series of debates between Celent analysts on three topics: Internet of Things, artificial intelligence and blockchain. Branch Transformation. Core Banking Transformation.

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Case Study Boston Risk Management Study 189

Fintech Labs Insights

JULY 29, 2016

Compiled by the research team at Finovate, it looks at trending topics of the past week or two. But the Russian-based bank has bigger plans to engage potential customers via the game, including bonuses for players who catch Pokemon in a Sberbank branch. Urban gamification: can Pokemon transform our public spaces – The Guardian.

Trends 12

Trends Fintech Florida Bitcoin 12

FICO

JANUARY 19, 2018

The financial industry is undergoing a major digital transformation. Typically, competition, innovation, and/or regulatory changes drive transformation, resulting in new products, providers, and pricing plans for consumers. By no means, though, is the banking digital transformation complete.

Analytics 45

Analytics Millennials Retail Data 45

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. The big theme was branch of the future. General Sessions. Keep your eyes on the early deployments we heard about at Suntrust and Numerica Credit Union.

Chicago 104

Chicago Retail Branch Design Training 104

Gonzobanker

OCTOBER 21, 2015

can make analog more valuable if we drive community interest in branch facilities to learn from one another instead of another investments seminar-lecture. Dennes also claimed the biggest challenge was 90% of products are sold in the branch while universities aren’t spawning enough digital sales talent.

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Las Vegas Retail Phoenix Branch Design 60

FICO

DECEMBER 19, 2022

As digital transformation took hold, fraudsters embraced technology to scale their attacks. Why did they go to a branch to withdraw cash, when they normally use ATMs? Explore the hot topic Q&A on Application Fraud, featuring my colleague Andy Pollock. We’ve Been Playing the Game “Guess Who?”. Adam Davies.

Fraud 52

Fraud Data Management Examples 52

Gonzobanker

DECEMBER 22, 2015

While there has never been a more well-intentioned and somewhat idealistic swarm of professionals, bank PMOs still suffer from being seen as a speed bump vs. a fast lane in bank transformation. Bank: Washington Federal and Fiserv deserve major kudos for the conversion of this $15 billion bank with 250 branches onto the DNA core platform.

Community Bank 60

Community Bank Apple Community Technology 60

Insights on Business

AUGUST 28, 2019

Meanwhile, there are other branches of AI that aren’t getting much notice, but will have their day sometime. Debit card withdrawal and payment transactions require a PIN, credit card transactions (other than ATM and some branch transactions) do not. You also might be interested in the “AI Winter,” actually, both of them. In the U.S.,

Fraud 93

Fraud Training Cards Data 93

Insights on Business

AUGUST 28, 2019

Meanwhile, there are other branches of AI that aren’t getting much notice, but will have their day sometime. Debit card withdrawal and payment transactions require a PIN, credit card transactions (other than ATM and some branch transactions) do not. You also might be interested in the “AI Winter,” actually, both of them. In the U.S.,

Fraud 70

Fraud Training Cards Data 70

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. Our Troublemaker clients reacted to all this mayhem by keeping their focus on customers, making good loans, sticking to their digital transformation strategies, developing employees and giving back to their communities.

Fintech 195

Fintech Community Regional Technology 195

PYMNTS

DECEMBER 6, 2018

Banks are shuttering their physical branch locations at the fastest pace in years, according to The Wall Street Journal ( WSJ ). While exact data is sparse, credit unions (CUs) are often lumped into commentary about branch closures and their impact on small businesses.

Training 161

Training Fintech Lending Customer Experience 161

PYMNTS

AUGUST 21, 2017

One company is striving to transform that retail experience. Morel told Webster the regulatory hurdles that needed to be satisfied to get the site up and running in California included — and would include, upon branching out to other states — federal laws, state laws and gaming laws that are specific to each state.

Online 108

Online California United States Retail 108

CB Insights

MAY 15, 2019

This quarterly journal offers a deep dive on a new topic in each issue. Mastercard Labs wants to “transform the way people pay and get paid.” Key people: Paco Amador, Digital Transformation Manager & Innovation Director; Dr. Ignasi Barri Vilardell, Innovation Manager & Head of GFT Digital Innovation Lab, GFT Spain.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

JUNE 17, 2020

As NYU Stern School of Business professor and digital transformation researcher Arun Sundararajan notes: “Crisis can be… a catalyst or can speed up changes that are on the way — it almost can serve as an accelerant.”. remote work & education MAY TRANSFORM CYBERSECURITY INTO A $250B ENTERPRISE. Distributed cybersecurity.

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Industry Technology Online Video 101