PYMNTS

JULY 1, 2020

Stay-at-home mandates have consumers spending more on subscriptions, ranging from streaming services to buying retail products for day-to-day use. It is perhaps not surprising that merchants that are offering subscription services are flourishing. Yet, these services are still not immune to experiencing churn.

Data 289

Data Online Analysis Retail 289

PYMNTS

NOVEMBER 25, 2020

According to Chad Buckendahl , vice president and general manager at San Francisco-based eCommerce subscription platform operator sticky.io , if you’re not studying how your best and worst customers are performing — from acquisition to retention to lifetime value — you’re missing a huge opportunity. Doing A Deep Dive Into Subscription KPIs.

San Francisco 202

San Francisco Analytics Analysis Cards 202

PYMNTS

MAY 20, 2020

Analysts project 47 million new streaming subscriptions by the end of this year. But what goes up must come down, and PYMNTS research has found that nearly 28 million consumers will cancel at least one subscription in the near future. Evidently, this can happen when the world goes on lockdown for an entire season.

Fraud 205

Fraud New York Video Customer Experience 205

PYMNTS

JULY 10, 2020

Subscriptions are retaining their strength as “everything-as-a-service” (XaaS) joins the post-COVID chorus of business models that seem tailor-made for these strange days. PYMNTS’ July 2020 Subscription Commerce Conversion Index , done in collaboration with Recurly , shows how well subscription services are performing during the pandemic.

Report 197

Report social media User Experience Training 197

PYMNTS

NOVEMBER 24, 2020

“Jumped in” involved Paytronix creating a new capability for its restaurant and convenience store clients — a turnkey solution to make it easier for establishments to offer up subscriptions to their customers. How To Build A New Type Of Subscription. Riding The Subscription Raft Through The Second Wave .

Groups 255

Groups Examples Operations How To 255

PYMNTS

DECEMBER 22, 2020

“So when you take all of these consumer behavioral changes, there's a big seismic shift, and merchants have had to adapt really fast,” said Sharath Dorbala , CEO of subscription management platform Vindicia , in a recent conversation with PYMNTS’ Karen Webster. First, does a move improve retention? Dorbala noted that even a random $1.99

Retail 291

Retail Online Millennials Cards 291

PYMNTS

AUGUST 4, 2020

There’s a new subscription apparel box on the market. The service is an outgrowth of StyleBox , a guided in-app shopping platform, and creates personalized subscription boxes curated by professional stylists. I want to provide our customers with freedom to decide if they want to have a subscription model or just a one-time purchase.

Online 246

Online Branding Marketing Mobile 246

PYMNTS

MAY 11, 2020

As Recurly Senior Vice President Emma Clark told PYMNTS in a recent conversation, that means the landscape for subscription retail players has radically shifted in recent weeks. And in many cases, they are concerned more about their overall survival than how they can perfect their subscription model.

Millennials 228

Millennials Retail Groups Survey 228

PYMNTS

SEPTEMBER 16, 2020

Subscription commerce platform AppDirect announced a new funding round of $185 million, which it will use to fund new expansions, hiring and strategic acquisitions, according to a Wednesday (Sept. AppDirect's services work to help companies implement subscription services, including easy launching and scaling capabilities.

Customer Experience 249

Customer Experience Operations Meeting Technology 249

PYMNTS

NOVEMBER 24, 2020

FinTech, digital banking, saving, N26, banking, news, what's hotGerman FinTech N26 is launching a subscription-based digital banking suite to help individuals and businesses better manage their savings and spending. N26 is the pioneer of a freemium subscription model in banking.

Tools 231

Tools Management Digital Banking ATM 231

PYMNTS

NOVEMBER 4, 2020

And in recurring payments, the subscription commerce sector appears to be weathering the economic storm, and could even emerge more formidable when the pandemic recedes. Data: 293%: Increase in the Chicago Tribune’s digital subscriptions in March. Data: 293%: Increase in the Chicago Tribune’s digital subscriptions in March.

Chicago 214

Chicago Data Innovation Marketing 214

PYMNTS

NOVEMBER 11, 2020

Paytronix has launched Paytronix Subscriptions, a subscription-building product that will allow any restaurant or convenience store to set up and manage a subscription program for its customers, the company announced on Wednesday (Nov. Paytronix Subscriptions will be a key component of its customer loyalty platform.

Tools 182

Tools Branding Innovation Survey 182

PYMNTS

NOVEMBER 6, 2020

Subscriptions of every description are set to the beachheads of commerce over the next year or so in a frenzy of monthly boxes, streaming entertainment services and educational media. Quality programming is holding media subscription churn at bay, for now. That recent report also said this: “[Roughly] 13.4 Read All About It, Online.

New York 181

New York Chicago Report Video 181

PYMNTS

SEPTEMBER 16, 2020

Subscription commerce is giving consumers a sense of stability during an increasingly chaotic year. This appears to be driving an uptake in subscription plans for daily goods. This appears to be driving an uptake in subscription plans for daily goods. Around The Consumer Goods And D2C Subscription Landscape. A recent U.S.

Report 219

Report Branding Survey Trends 219

PYMNTS

DECEMBER 15, 2020

Subscription services are among the few industries that have not only survived but also thrived during the pandemic as consumers have sought to entertain themselves from home and receive goods at their doorsteps rather than venture out to stores. There is an increasing comfort with subscription,” he said. How Comfort Drives Uptake.

Branding 189

Branding Software Strategy Management 189

PYMNTS

NOVEMBER 25, 2019

Subscription commerce is all the rage and shows every sign that it will keep growing in the 2020s. How not to take all that for granted — how to do better subscription commerce — was one of the main themes of a recent PYMNTS discussion with recurring payments provider Recurly ’s Emma Clark. But that would be a mistake.

Retail 160

Retail Branding Payments Data 160

PYMNTS

NOVEMBER 4, 2020

With holiday shopping getting underway amidst a challenging economic climate, the timing and importance of retaining subscription -based customers could be the difference for businesses looking to have a strong finish to an otherwise challenging year. Active Versus Passive Churn. More Focus On Data.

Data 240

Data Examples Company US 240

PYMNTS

JUNE 25, 2020

Panera Bread is doing just that, supercharging its 5-month-old coffee subscription service with unlimited free coffee. The summer-long promotion is open only to members of the unlimited MyPanera+ Coffee Subscription service, which normally costs $8.99 Free trials are another time-tested technique getting a post-pandemic workout.

Branding 194

Branding Strategy New York Software 194

PYMNTS

DECEMBER 22, 2020

Subscription bundles come in many forms, from cable TV tiers to Software-as-a-Service (SaaS) providers assembling suites of digital collaboration tools. The problem is that some people don’t want to pay for the Lawn Mowing Channel, no matter how much fun the other channels in the bundle are – and those SaaS subscriptions often go half-used.

Apple 142

Apple Study Report Maine 142

PYMNTS

NOVEMBER 4, 2020

Consumers’ thirst for news content about COVID-19 crisis developments — including economic impacts, federal stimulus aid and effects on the presidential election — has substantially accelerated digital subscriptions this year, breathing new life into the industry. The number of digital subscriptions reached a record 5.7

New York 183

New York social media Survey Chicago 183

PYMNTS

NOVEMBER 8, 2020

Disney+ is partnering with Epic Games ’ Fortnite on a free two-month subscription for the popular movie streaming service, according to a post on the Epic Games website. 6) will still be eligible as long as they visit fortnite.com/disneyplus starting Tuesday to redeem their subscription. Starting Tuesday (Nov.

Apple 226

Apple America Policies Company 226

Payments Dive

APRIL 5, 2019

As MoviePass relaunches its controversial unlimited subscription plan for film buffs, the industry is expecting more disruption as rival services emerge.

Industry 367

Industry 367

PYMNTS

JANUARY 27, 2021

But for consumers, as noted by PYMNTS research, more than half of subscribers rank saving money among the top three reasons for considering buying subscription bundles. Case in point: as Minna Technologies has noted, the average European consumes has 11 subscriptions in place — and the average household has 21 subscriptions.

Management 181

Management Technology Cards Retail 181

PYMNTS

SEPTEMBER 17, 2020

This preference appears to be fueling an uptake in subscriptions for everyday goods. And Apple went live with its big yearly autumn event to unveil its newest technology offerings, with the Apple Watches and Apple One subscription taking center stage. consumers who pay for subscriptions. consumers who pay for subscriptions.

Apple 150

Apple Data Industry Technology 150

PYMNTS

JULY 7, 2020

Jaguar Land Rover is dipping its paw into the subscription automobile leasing pool, just as peer Mercedes is climbing out after a trial run, Autoweek reported on Tuesday (July 7). Subscription models vary, but in general, they allow customers to lease cars for periods of around six months.

Management 191

Management Branding Innovation Retail 191

Payments Dive

MAY 21, 2019

A slowing cycle for new mobile device purchases and a changing demand by consumers who want freedom and flexibility in digital content is driving subscription payments as an increasingly popular model for e-commerce.

Mobile 331

Mobile Payments 331

PYMNTS

APRIL 30, 2020

As one looks across the subscription landscape with an eye toward combating the consistent issue that churn presents, there are often small breakpoints where churn is happening and can be battled back – if merchants can zero in on the right targets and make the biggest impacts, Recurly Senior Vice President Danielle Gotkis told PYMNTS.

Examples 151

Examples Data Payments Cards 151

PYMNTS

MARCH 3, 2020

Subscription management platform provider Zuora is working with Kia Motors America to offer connected car subscriptions. Zuora said in a press release on Tuesday (March 3) that Kia is using its platform to launch and scale its UVO Link subscription service, which is a portfolio of connected vehicle services.

Michigan 218

Michigan Software User Experience Strategy 218

PYMNTS

FEBRUARY 26, 2019

Subscription commerce has come a long way since book-of-the-month clubs and those record and cassette retailers that tempted teenagers with seeming impossible introductory deals. Subscription Growth. And as subscription commerce grows and spreads, payments will have a major role in those developments. Checkout Experiences.

Payments 195

Payments Retail Branding Course 195

PYMNTS

JANUARY 9, 2020

These are some of the quick takes from the latest PYMNTS Subscription Commerce Conversion Index , where SaaS/cloud computing merchants pulled ahead of business services providers, among other surprises. Though not without snags, the launch marks the literal “Disneyfication” of streaming subscriptions. average score versus 63.2,

social media 141

social media Payments Mobile Software 141

Bank Innovation

NOVEMBER 4, 2019

Personal finance, banking and investment platform MoneyLion is moving its monthly subscription fee to a rate similar to Netflix and Spotify starting next year. The company currently offers a free checking account and a $19.99

Company 277

Company Marketing Management Lending 277

PYMNTS

OCTOBER 29, 2020

COVID-19 had an immediate and dramatic impact on the state of subscription commerce. And amid the great digital shift, a subscription, in and of itself, is a commitment to a future action (payments) for future deliveries of products. We’ve created a platform that offers flexibility in order management and billing," he explains.

Online 181

Online Course Management Fraud 181

PYMNTS

SEPTEMBER 8, 2020

And that, in turn, is being challenged by ideas like fractional ownership and, more recently, auto subscriptions. macro tailwinds like the rising popularity of leasing” to create the company’s subscription model, he added. That's what subscriptions enable,” he added. Auto Subscriptions Go DTC .

US 186

US Capital Groups Meeting 186

The Paypers

APRIL 4, 2024

Multinational payment card services company Visa has announced the launch of Subscription Manager, a service for tracking subscriptions conveniently.

Management 41

Management Cards Payments Company 41

PYMNTS

NOVEMBER 17, 2020

Ever since mid-September when Walmart launched Walmart+, its new subscription service — often referred to as “Walmart’s answer to Amazon Prime” — the question has been how the product actually stacks up against Prime. The Subscription Challenge Going Forward. There are currently 47 million such U.S. 17), Prime Pharmacy services.

Millennials 190

Millennials Comparison Retail Groups 190

PYMNTS

JULY 11, 2019

It’s one of the blessings and curses of subscription eCommerce: As easy as it can be to sign up consumers for one such service or another, it can be just as easy for that consumer to leave that service after a month or two. We live in a fear-of-commitment moment,” he said, “yet subscriptions are proliferating.”. It found that 90.7

Maine 167

Maine Software Payments Cards 167

PYMNTS

FEBRUARY 17, 2020

To provide consumers with the curation of a subscription box or the flexibility of a rental platform, digital innovators are tapping into the subscription business model. And even brick-and-mortar retailers are tapping into this market with the help of subscriptions. The growth in U.S.

Innovation 144

Innovation Apple Retail Exercises 144