Perficient

FEBRUARY 18, 2022

Empathy is something that I think about a lot — especially the role I believe it should play throughout the credit and lending process. Empathy Week starts on February 21st, and while it garners a week of observance, it really must become a framework for how you operate your collections and loss mitigation functions. Empathy Week.

Lending 294

Lending Training Operations Video 294

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. This article looks at the seven strategic questions you need to answer before acquiring any piece of technology. Does The Bank Technology Fit within the Strategic Vision?

Technology 195

Technology Customer Experience Data Training 195

Abrigo

MAY 19, 2023

Loan reviewer training and development What might a loan review curriculum look like and how can your financial institution develop good loan reviewers? You might also like this webinar, "Return to basics: Asking the right credit risk questions." How can banks and credit unions build up strong loan reviewers?

Training 195

Training Lending Risk Management Guidelines 195

Abrigo

NOVEMBER 25, 2019

Key Takeaways Optimizing loan deal flow involves more than number crunching and processes; don't overlook the human component. Some questions may help identify loan types, industries, and even co-workers who contribute to bottlenecks. Other questions can highlight changes to the work setting that might encourage more efficiency.

Analysis 195

Analysis Training Management Industry 195

South State Correspondent

JANUARY 3, 2024

One common question we field is recommendations of books to improve either bank performance or personal performance. Each book applies to any banker in a management position who faces a customer in the branch or field or any banker thinking about improving organizational performance. Heart Spoken , by Elizabeth Cottrell.

Leadership 370

Leadership Management Strategy How To 370

Abrigo

APRIL 21, 2023

Focus loan reviews on risk in the portfolio Continuous loan review monitoring helps banks and credit unions ensure credit review systems support safe and sound lending. You might also like this webinar, "Return to basics: Asking the right credit risk questions."

Lending 195

Lending Risk Management Software System 195

Ublocal

JUNE 5, 2023

SBA loans were created to fill that gap. Contrary to popular belief, SBA loans aren’t just for start-ups or businesses that get turned down for conventional loans. SBA loans offer a variety of benefits, such as more flexible lending terms, and they can be a gateway to obtaining conventional financing in the future.

New Hampshire 98

New Hampshire Vermont Resources Taxes 98

South State Correspondent

AUGUST 15, 2022

Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position. Stop Thinking About the Customer and Think LIKE the Customer. Stop Thinking About the Customer and Think LIKE the Customer. Who is not your customer?

Customer Experience 195

Customer Experience Training Strategy social media 195

South State Correspondent

AUGUST 15, 2022

Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position. Stop Thinking About the Customer and Think LIKE the Customer. Stop Thinking About the Customer and Think LIKE the Customer. Who is not your customer?

Customer Experience 195

Customer Experience Training Strategy social media 195

Abrigo

MARCH 13, 2024

How to respond to CRE loan distress Use these tips for banks and credit unions to identify and handle commercial real estate loans that are showing signs of being problem CRE credits. Would you like other articles like this in your inbox? Is the above scenario another pandemic akin to our recent COVID experience?

Strategy 221

Strategy Course Meeting Taxes 221

Abrigo

SEPTEMBER 11, 2023

Strategies for adopting AI at your financial institution Abrigo CTO Ravi Nemalikanti offers insights on how banks and credit unions can begin to utilize generative AI. DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when.

Risk Management 195

Risk Management Data Technology Fintech 195

South State Correspondent

DECEMBER 14, 2023

In banking, there is often a discussion about “who are our best customers?” A bank’s main objective isn’t to make loans or gather deposits but to gather and grow a portfolio of profitable and engaged customers. Strike early and often to keep the customer building their relationship with your bank.

Analysis 195

Analysis How To Marketing Data 195

Abrigo

JULY 21, 2022

Teaching branch staff these KYC tips can aid CDD compliance BSA Officers can help tellers and other branch staff learn how to ask questions that both foster relationships and support CDD compliance. . You might also like this resource, "Customer due diligence checklist." Ongoing monitoring. Knowing customers to ID suspicious activity.

Compliance 195

Compliance Training Fraud Examples 195

Abrigo

AUGUST 31, 2023

Teaching staff these KYC tips to make clients feel more comfortable In 2023, KYC procedures must both support CDD compliance and make sure your institution is a welcoming place for all customers. You might also like this resource, "Customer due diligence checklist." Inclusivity in 2023 KYC Handling uncommon KYC scenarios.

Compliance 195

Compliance Community Training System 195

Abrigo

JULY 25, 2022

You might also like this webinar, "How to Position Yourself for High-Yielding Ag Loan Growth." Takeaway 2 Ag sector receipts are expected to increase, but so are input costs, so loan demand could pick up by 2023. . Takeaway 3 Ag lenders can take steps now to prepare for stronger ag loan demand so they can meet needs efficiently.

Lending 195

Lending Kansas City Kansas Resources 195

Abrigo

JANUARY 25, 2022

That compares with about 5 in 10 in the 2019 survey. “In Go back a few years ago, and if you asked most of these executives, ‘What’s your primary driver of growth?’ With so many financial institutions prepared to put resources toward digital transformation, customers or members will see faster, better service as a result, right?

Management 195

Management Software Survey Fintech 195

Abrigo

OCTOBER 4, 2016

As the leadership teams at many banks and credit unions perfect plans to grow their loan portfolios, management can depend on several key metrics to measure the effectiveness of their plans and execution. Optimizing that rate optimizes the throughput for the institution with a given amount of resources. Take for example, Bank ABC.

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Resources Marketing Strategies Strategy Community 236

South State Correspondent

JULY 12, 2023

Some 57 financial institutions will start with FedNow, including about 42 banks (plus a handful of core systems providers and fintechs). Banks are about to win back payment flow from non-banks, and in this article, we break down how this will happen and what it means for your bank. About 92%+ of U.S.

Payments 370

Payments Management Fraud Data 370

South State Correspondent

JUNE 8, 2022

It is more important than margin, cost of funds, non-interest income, and loan profitability COMBINED. Not only do few banks calculate it, but many banks also spend resources destroying CLV without knowing it. Customer Lifetime Value predicts how much value an individual customer will bring to your bank over time.

Data 195

Data Marketing Strategy Examples 195

South State Correspondent

JANUARY 23, 2023

No doubt you have heard other bankers talking about ChatGPT. With the ability to understand and respond to natural language, ChatGPT is an easy way to leverage artificial intelligence to harness data or resources on the internet. When ChatGPT answered questions for a job interview, it was deemed better than 80% of the responses.

Tools 370

Tools Examples Analysis Data 370

South State Correspondent

AUGUST 22, 2023

In this article, we detail the five steps to building a treasury management strategy, provide some tools to execute those steps, and then provide a complimentary survey to assess your strengths and weaknesses. The question is, how do you get more treasury management customers? It starts by targeting the right customers.

Management 195

Management Community Bank Survey Community 195

South State Correspondent

AUGUST 22, 2022

Commodore’s demise is a case study of how NOT to care about your customers and why business intelligence through proper data architecture is critical. If not, this article explains why a data lake house should be central to your strategic plans. The Top 10 Reasons To Make a Lake House Central In Your Data Architecture.

Data 195

Data Analysis Marketing System 195

South State Correspondent

MAY 2, 2022

Add more resources, and you get more customers. Some will not know the answer, and other bankers will talk about more marketing, more salespeople, more geography, better follow-up, or a more focused sales effort. Finally, the product itself is usually ignored when talking about sales growth which is like ignoring half the problem.

social media 195

social media Management Marketing Resources 195

South State Correspondent

MAY 18, 2023

As one of the first banks to bring this to production, we break down the seven most important lessons we have learned so far in hopes of making your institution’s path easier. At this session, one of the rules was that you could not worry about constraints – You can’t mention budget, regulation, risk, or capabilities.

US 195

US Training Examples Data 195

South State Correspondent

JANUARY 4, 2023

For any banker looking for clarity, we present five New Year’s resolutions, no matter your size, that provide a roadmap to accomplish both the short and long-term objectives of a top-performing bank. It will likely always be on your New Year’s resolution list; it is just a question of where.

Community Bank 195

Community Bank Capital Training Lending 195

South State Correspondent

MARCH 7, 2024

By now your bank is likely convinced on the merits of generative AI. Microsoft’s Office 365 CoPilot, the integration of the Microsoft version of OpenAI’s Chat GPT into the Office suite, represents the fastest, and likely safest way, to integrate the latest technology within your bank.

Training 195

Training Data Tools Technology 195

Abrigo

DECEMBER 20, 2021

Would you like other articles like this in your inbox? Inadequate staffing: The lack of technological and human resources will result in deficiencies in an AML program. Does your BSA department need staffing relief? You must have adequate human and technical resources to implement a sound AML program properly.

Resources 195

Resources Texas Analysis System 195

Abrigo

NOVEMBER 7, 2019

The transition to the current expected credit loss (CECL) standard is just around the corner for larger SEC filing institutions, but for many institutions, there are still many questions surrounding the new standard. During the presentation, Schroeder addressed many CECL questions, shedding light on the nuances of the standard.

Community Bank 150

Community Bank Community Lending Analysis 150

Independent Banker

JANUARY 31, 2023

Photo by Zutik by Andoni/Stocksy Data analysis can illuminate patterns and trends in your customers’ transactions. Knowing what transactions are being performed and how your customers are performing them is invaluable information.” That’s what that data is about.” All data creates a competitive advantage.

Community Bank 91

Community Bank Community Trends Payments 91

Abrigo

DECEMBER 17, 2021

Components of an effective fintech partnership If leveraging new technology is a priority for your FI, ensure these three elements are present for an effective fintech partnership. . As an executive, consider asking questions like: What analytics and insights are missing in our reports? DOWNLOAD WHITEPAPER . Start at the Top.

Fintech 195

Fintech How To Innovation System 195

Abrigo

JULY 30, 2020

Consider utilizing the same advisor for any stress testing or credit-focused capital planning as for estimating the allowance for loan and lease losses. Now, the question for a financial institution is, what are reasonable default and loss estimates for a prolonged economic impact due to the global pandemic?” Hammond said.

Capital 248

Capital Analysis Resources Management 248

Abrigo

JUNE 2, 2021

Prepare for your BSA exam by following these tips Getting ready for your upcoming BSA examination takes planning and thinking through several issues. Takeaway 2 Good communication with your BSA examiner and having a team plan are key aspects of exam preparation. . Knowing the examiner expectations is your next step.

How To 195

How To Training Compliance Policies 195

Abrigo

DECEMBER 16, 2019

Key Takeaways An SEC filer with a 2020 CECL deadline recommends starting ASAP on implementation -- even if your deadline is 2023. Assess data before selecting your methodology or methodologies. said financial institutions must devote the appropriate resources to the CECL process. “We Be willing to change as needed. .

West Virginia 195

West Virginia Virginia Data Community 195

Abrigo

FEBRUARY 28, 2020

If you’ve kind of been dragging your feet on this, now is the time,” said Brandon Quinones, Manager of Credit Consulting. Resist overcomplicating loan segmentations. CECL is all about the data that you have available and the way that you use that data. Lack of loan-level data can hamstring an institution’s methodology options.

Data 195

Data Analysis Examples Resources 195

South State Correspondent

NOVEMBER 9, 2023

Checks, for example, as we wrote about HERE , will continue to undergo record attacks. Banks will need to reassess the risk and pour more resources into this area. Development Democratization This trend is about making it easier for developers and pushing developer tools down to customers and the business lines.

Trends 195

Trends Technology Fraud Data 195

BankBazaar

AUGUST 15, 2020

But helping your parents open up about their finances will make things easier later on. Watching your parents age and then coming to terms with the fact that people who’ve handheld you through your life’s ups and downs will need some hand-holding themselves now, isn’t easy. Read more here. .

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Management US Resources Cards 131

Abrigo

JUNE 23, 2017

In addition, regulators encouraged directors to ensure processes are in place to flag and address circumstances where upper bounds are breached for policies such as maximum loan/core deposits ratios, wholesale funding limits or various portfolio concentration limits. Want to hear about peers’ experience with federal examinations?

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Policies Risk Management Survey FDIC 150