PYMNTS

JULY 1, 2020

Despite the surge in mobile payments and online banking , no one is predicting the disappearance of traditional banks and their brick-and-mortar branches. . A PYMNTS survey of 3,000 U.S. Another 48 percent said they would be “somewhat” likely to open accounts with these companies. .

Survey 183

Survey Cards Millennials ATM 183

PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. A convenient, yet secure solution could be just a few taps away, however. About The Tracker.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

MARCH 31, 2020

While the online car sales business has struggled like most non-essential retailers amid the coronavirus pandemic, there are signs of life, according to new research from automotive digital solutions provider Cars.com. Shoppers are handling price negotiations (48 percent) and financing (42 percent) online. automotive industry.

Online 141

Online Millennials Survey Tools 141

PYMNTS

AUGUST 7, 2020

Millions of consumers around the globe are turning to online games during the COVID-19 pandemic, and cybercriminals are springing into action with schemes to target them. Online gambling compliance experts are also predicting that cybercrime will sharply rise in the coming months. Why Online Gaming Appeals To Fraudsters .

Online 222

Online System Fraud Video 222

PYMNTS

JANUARY 12, 2021

Powered by internet of things (IoT) technology, HomeValet’s smart box can store frozen, refrigerated and pantry items at three different controlled temperature ranges. The smart box technology will provide the delivery driver with secure access to the box. Research showed that cleaning products were purchased online by 36.6

Technology 152

Technology Arkansas Online Retail 152

PYMNTS

APRIL 1, 2019

When it comes to online shopping, one of the greatest frustrations for consumers — and friction points for merchants — is having to manually enter credit or debit card information for each purchase. percent of consumers today have account information stored online with at least one or more companies or service providers.

Online 212

Online Cards Mobile Maine 212

PYMNTS

MAY 19, 2020

Voice assistant technology already had an audience even before the coronavirus outbreak gave it a big boost, as it has now radically reshaped consumer habits and preferences on a global scale. According to PYMNTS’ latest consumer data on the subject, 47 percent of millennials have shifted their routines online, while 45.1 Another 41.8

Technology 205

Technology Millennials Retail Report 205

Abrigo

MARCH 8, 2016

Assistance with technology strategy? Surveys of clients not only can help shape your firm’s strategy but also can provide insight into the client, their business and their industry so that you can more effectively promote your existing services to them. Do they use online banking? Financial planning? Exit planning?

Survey 150

Survey How To Software Industry 150

Banking Exchange

SEPTEMBER 15, 2019

Banks report they plan to develop new innovative services focused on Real-Time over the rest of 2019 into 2020 Technology Financial Research Feature Financial Trends Tech Management Mobile Online Feature3.

Innovation 83

Innovation Technology Survey Trends 83

PYMNTS

JUNE 4, 2019

According to a report in The Financial Times , the new rules, which require more verification for online payments of more than €30 and go into effect in September, require big changes to processes and technology at retailers, banks and payment groups. The industry is seeking a grace period so that everyone involved is prepared.

Online 166

Online Survey Industry Retail 166

PYMNTS

APRIL 24, 2020

Some have added support for in-branch digital technologies such as video banking screens and upgraded ATMs to minimize in-person contact while making sure customers’ needs are met, for example. Digital Technologies Under COVID-19. British FI Nationwide U.K. Several U.K.

Technology 248

Technology ATM Video Tools 248

ABA Community Banking

JANUARY 6, 2021

Small businesses are exploring online lending, with 44% saying they looked into the option in the past year and 25% procuring an online loan during that time, according to the JPMorgan Chase Business Leaders Outlook survey released yesterday.

Survey 52

Survey Lending Online Community Bank 52

PYMNTS

JULY 22, 2019

In a survey released by automated parcel locker provider Package Concierge , 58 percent of Generation Z shoppers were said to have used buy online, pick up in-store (BOPS) for a purchase. And six in 10 shoppers said it was part of their decision in where to transact, Retail Dive reported.

Survey 109

Survey Retail Online Analytics 109

PYMNTS

JANUARY 12, 2021

As the report highlights, the trend is also visible among surveyed bridge millennial consumers, more than half of whom travel to and from work each day. Voice Technology Accelerates. It was a need of the hour to bring in a breakthrough technology in offline shopping too,” ToneTag CEO Kumar Abhishek said.

Technology 216

Technology Innovation Retail System 216

PYMNTS

AUGUST 11, 2020

Established dealers reacted by aggressively expanding website selling that’s been in place for years, with one Michigan auto dealer telling The Wall Street Journal in late June, “I truly believe we sold more cars last month because we’re finally utilizing technology more efficiently.”. We believe this shift is here to stay.” .

Online 157

Online Michigan Trends Marketing 157

PYMNTS

MAY 14, 2020

Every online wine company that reports sales has noted big spikes during the pandemic. The latest to report, Wine.com – which bills itself as the nation’s leading online wine retailer – earned $165 million in revenue and saw 25 percent growth for fiscal 2020, ending March 31. “The With sales of $3.2

Online 164

Online Retail Millennials Analytics 164

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. percent of respondents in an early March survey said they were using their mobile devices to shop more often. billion online in Q2 2020.

Retail 243

Retail Online social media Mobile 243

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. According to the survey, nearly 70 percent of executives said they are extremely or very concerned about the cybersecurity of online banking systems and portals.

Online 100

Online Meeting Survey Analysis 100

Bank Innovation

APRIL 11, 2016

Investors see a sunny future for marketplace lending, according to a survey released today by Richards Kibbe & Orbe LLP (RKO) and Wharton Fintech. The results of the survey, titled 2016 Survey of U.S. Marketplace Lending, show that half of investors surveyed have capital allocated for marketplace lending.

Survey 150

Survey Lending Capital Fintech 150

PYMNTS

MARCH 11, 2019

But interest in this technology is not limited to the food and beverage space, and is gaining traction in many different verticals. Retailers are becoming more interested in omnichannel offerings: The PYMNTS mPOS Tracker found that 67 percent of those surveyed listed it as a priority for this year.

Retail 213

Retail Technology Atlanta San Francisco 213

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. This survey highlights the progress the insurance industry is making on its digital transformation journey.

Mobile 294

Mobile Survey User Experience Analytics 294

Banking Exchange

FEBRUARY 13, 2020

A third of Americans named cash as their favourite means of payment Feature Financial Trends Payments Technology Customers Cards Mobile Online Feature3.

Survey 109

Survey US Trends Mobile 109

Banking Exchange

JUNE 14, 2021

Bank of America ranks highest in banking mobile app satisfaction, reports JD Power Retail Banking Feature Lines of Business Technology Mobile Online Tech Management Feature3 Community Banking Consumer Compliance Customers.

Mobile 88

Mobile Regional Survey Community Bank 88

FICO

APRIL 20, 2023

According to FICO’s latest survey of consumers from 14 countries around the globe, 90% of all consumers have sent a real-time payment, and at least 95% of consumers have used real-time payments in India , Indonesia , the Philippines , and Brazil. Throughout the countries we surveyed, RTP usage shows no signs of slowing.

Survey 52

Survey Payments Fraud Management 52

PYMNTS

MARCH 15, 2017

The latest research , announced Tuesday (March 14), found a fifth of businesses surveyed identified cyber espionage as their most serious concern. Of the more than 2,400 companies surveyed across Europe and the U.S., presidential elections,” reflected Trend Micro Chief Technology Officer Raimund Genes in a statement. “As

Survey 101

Survey Trends National Data 101

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

Bank Innovation

DECEMBER 5, 2016

According to the company’s 2016 Consumer Experience Index, it’s nearly a fifty-fifty split: 44% of the survey respondents indicated that they would Read More. Consumers aren’t quite at the point where they prefer chatbots to humans—but according to a new study conducted by enterprise software company Aspect, that could very soon change.

Survey 150

Survey Software Study Company 150

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Here are the top 5 surprises from that survey, along with tips for FIs on how to address or capitalize on them. FICO Admin.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

JANUARY 15, 2021

Brick-and-mortar merchants and online retailers alike often rely on end-of-year sales to generate up to 40 percent of their annual revenues and start the new year on a positive note. consumers were expected to spend more than $190 billion online this season, up 36 percent from 2019, while in-store commerce was predicted to fall by 4.7

Retail 159

Retail Online Fraud Cards 159

Bank Innovation

NOVEMBER 9, 2016

The recent Android banking Trojan that’s gaining ground, Tesco Bank having to halt online transactions, the massive Yahoo hack, and even the troubles at Wells Fargo could all be Read More. As much as we all love digital banking (and we do) there are clear kinks that need to be worked out.

Survey 210

Survey Apple Digital Banking Online 210

PYMNTS

MAY 23, 2017

A recent survey by American Express shows that, unsurprisingly, millennials have the biggest appetite for digital dining experiences, from ordering take-out through a mobile app to ordering and paying through a kiosk at their table to tweeting what they’re eating. For a full report, see the survey summary from American Express.

Survey 103

Survey Millennials social media Training 103

PYMNTS

MAY 29, 2017

As of the most recent surveys, 60 percent of Americans support marijuana legalization. We came up with the idea of an online marketplace for cannabis because we were really looking at how people shop for everything. Said simply, Rosenfeld noted, customers have the ability to search when they shop online — and search somewhat flexibly.

Online 156

Online Software Branding United States 156

PYMNTS

JULY 8, 2016

More than half (52 percent) of smaller companies surveyed by the firm said they rely on mobile banking platforms to manage and access their bank accounts. According to researchers, the survey offers insight into how small businesses are responding to the technological resources offered by their banks.

Survey 101

Survey Mobile Resources Millennials 101

PYMNTS

NOVEMBER 6, 2020

We have deep dives on digital payments, online ordering and memberships. Digital payment options at the brick-and-mortar point of sale (POS) are now a must for a number of shoppers, with 60 percent noting that they would be more willing to transact in shops if merchants let them pay via digital payment technologies.

Online 148

Online Payments Millennials Apple 148

PYMNTS

DECEMBER 28, 2016

backed Chinese online bank is gearing up to launch soon following on the heels of establishing the bank. Sichuan XW joins a growing list of Chinese technology companies that are launching online banks to get access to small enterprises and consumers which they argue are underserved in the current system. A Xiaomi Inc.-backed

Online 100

Online Survey Mobile Groups 100

PYMNTS

APRIL 29, 2020

Banks have not faced issues in fulfilling their obligations to their various customers, Caldeira said, and technology has not proved a hindrance to meeting demand as businesses and individuals look for increased assistance in navigating a new reality of digitally delivered financial services. For them, the transition has been seamless.”.

Technology 142

Technology System Meeting Resources 142

PYMNTS

NOVEMBER 15, 2016

Technology is the new norm for restaurant customers worldwide — especially if those customers happen to live in Asia or the Middle East. Of those surveyed, only 32 percent of customers in North America reported ordering food using a mobile device in the three months prior. In another restaurant technology survey of U.S.

Technology 100

Technology US San Francisco Survey 100