PYMNTS

SEPTEMBER 17, 2019

Banks lost about $4 billion to account takeover (ATO) fraud attempts last year and fraudsters have been reluctant to abandon the scheme as this year progresses. Arou nd the Digital Banking World. Banks in other regions are also dealing with data breaches of their own, such as U.K. digital bank Monzo.

Fraud 196

Fraud Digital Banking Delaware Tools 196

PYMNTS

DECEMBER 10, 2020

Consumers were forced to swiftly adapt to a world where their primary way to interact with businesses or banks became digital-first, with the pandemic seemingly increasing the number of consumers turning to digital tools to conduct their financial activities. Developments From Around The World of Digital-First Banking.

ATM 233

ATM Tools Study Mobile 233

PYMNTS

AUGUST 24, 2020

Businesses and consumers alike are increasingly tapping new digital offerings for their financial needs as the ongoing COVID-19 pandemic shifts banking practices. Moving to cloud-supported infrastructure is one way these banks could shore up their products and keep customer interactions seamless.

Digital Banking 226

Digital Banking Software System Innovation 226

PYMNTS

NOVEMBER 9, 2020

million households lacked access to bank accounts as of 2019. Becoming unbanked also means losing access to other credit products or the ability to receive digital payments or disbursements via traditional channels, further reducing the money these individuals can save in an attempt to bolster their financial standing. In the U.S.,

Tools 203

Tools Mobile FDIC Examples 203

PYMNTS

JANUARY 22, 2018

The mobile devices in consumers’ pockets are getting smarter, and consumers are increasingly using those intelligent capabilities to manage their money. Now, banks are turning to use artificial intelligence (AI) to help consumers make smarter choices by providing actionable financial insights. Around the Digital Banking world .

Report 161

Report Digital Banking Exercises Training 161

PYMNTS

OCTOBER 23, 2020

The pandemic continues to affect almost all aspects of consumers’ lives, and their banking interactions are no exception. Consumers are increasingly seeking contactless ways to interact with their financial institutions (FIs), leading to a 200 percent jump in new mobile banking registrations during April. million in July.

Tools 151

Tools Mobile Report Oregon 151

PYMNTS

AUGUST 21, 2020

The trend toward digitization in consumers’ lives isn’t new, but COVID-19 has accelerated it dramatically over the past several months. Deposits had already been trending away from community banks and credit unions anyway, but COVID-19 has accelerated that shift. But there’s a broader trend at play.

Cards 224

Cards Mobile Community Bank Community 224

PYMNTS

MAY 27, 2020

CU branches across the United States have temporarily closed to help slow the spread of contagion, forcing CUs to find new ways to engage with their members via connected technologies, from mobile devices to laptops and especially ATMs. For more on these and other CU news items, download this month’s Tracker. About The Tracker.

ATM 243

ATM Innovation Meeting United States 243

PYMNTS

NOVEMBER 19, 2019

The fact that fraud is on the rise is not new, nor is it surprising that banks are turning to artificial intelligence (AI) and machine learning to fight back. In the latest Digital Banking Tracker , PYMNTS looks at how banks are currently approaching their use of AI and machine learning in fraud protection and technology innovation.

Fraud 109

Fraud Digital Banking Innovation Data 109

PYMNTS

NOVEMBER 29, 2017

The November edition of the PYMNTS Digital Banking Tracker , a Feedzai collaboration, features an interview about how credit unions can attain AI, a scorecard of industry players and the latest headlines surrounding AIs, digital security and new digital banks. Around the Digital Banking World.

Security 173

Security Digital Banking Resources Mobile 173

Banking 2020

DECEMBER 17, 2014

As 2014 comes to an end, we’ve been reviewing the trends, articles and news that kept us talking this past year and started thinking about what will come in 2015. So, to find out what we may be able to expect from 2015, we looked to our readers and collaborators to see what they think next year has in store.

Digital Banking 111

Digital Banking Trends US Regulation 111

PYMNTS

DECEMBER 28, 2020

While many credit unions had already begun implementing digital technologies before the health crisis began, they were forced to radically accelerate their efforts after stay-at-home and social distancing protocols gave them little choice. For more on these and other stories, check out the Trackers News & Trends section.

North Carolina 197

North Carolina Houston Fraud Innovation 197

PYMNTS

SEPTEMBER 28, 2017

The smartphone revolution long ago forced most, if not all, banks and other financial institutions (FIs) to begin offering mobile financial management solutions. Now, however, consumer expectations have shifted once again, and modern banking customers are increasingly telling their banks that simply offering a mobile app isn’t enough.

Digital Banking 101

Digital Banking Report Mobile User Experience 101

PYMNTS

SEPTEMBER 22, 2020

Consumers moved to digital banking in droves during the early months of the COVID-19 pandemic — it appears they are not moving back. Consumers pivoting to online banking are also more concerned over the privacy and security of their data, especially as fraud volumes creep up —and financial regulators are taking notice.

Compliance 191

Compliance Digital Banking Security Online 191

PYMNTS

MAY 16, 2018

From artificial intelligence to blockchain to new mobile app features and offerings, banks and financial institutions are investing more in innovations to give customers a better experience and gain an edge over their competition. Around the Digital Banking World . Building a Responsible AI Roadmap.

Trends 118

Trends Digital Banking Mobile blockchain 118

PYMNTS

MAY 17, 2017

From automation to mobile-first institutions and solutions, disruption is the new normal for the digital banking space. Financial institutions have rolled out a handful of new smartphone-first innovations for the digital banking space that are promising to bring disruption to the industry.

Digital Banking 118

Digital Banking Report Mobile Tools 118

PYMNTS

NOVEMBER 20, 2020

Physical banking was already on the decline before the COVID-19 pandemic put much of the physical economy into the deep freeze for a year and left customers scrambling to digitize their day-to-day lives as much as possible and as fast as possible. Officially the regulatory powers that govern banking aren’t on board with this switch.

Metro 222

Metro Massachusetts FDIC Trends 222

PYMNTS

JULY 27, 2020

Financial institutions (FIs) are still struggling to respond to the rise in digital banking adoption spurred by the pandemic. The increase in digital banking use has also breathed new life into the discussions surrounding the technology FIs are employing to make sure they can offer this level of support.

Digital Banking 202

Digital Banking Technology Apple Examples 202

PYMNTS

JULY 21, 2020

Open banking is appealing to financial institutions (FIs) and regulators in many markets, even as the pandemic sweeps across the world. Regulators in other regions, including Latin America, are also shaping and announcing plans to enable open banking and better support digital financial systems. Around The Data Protection World.

Mobile 229

Mobile Report America Regulation 229

PYMNTS

JUNE 8, 2020

The new coronavirus led many financial institutions (FIs) to close or limit the hours of operation of their brick-and-mortar branches amid stay-at-home orders, in effect making digital platforms the only option for many consumers to interact with their banks. Around The Digital Onboarding World.

Mobile 157

Mobile Video Tools Security 157

PYMNTS

OCTOBER 10, 2019

Consumers have noticed the rising levels of fraud in digital banking, and they are not pleased. percent of customers agreed that mobile transactions would be more secure if the consumers themselves had more control over their authentication options. Around the Digital Banking World. Equity Bank Tanzania Ltd.,

Fraud 126

Fraud Digital Banking Strategy Security 126

PYMNTS

OCTOBER 1, 2020

The flexibility, speed and convenience that characterizes consumer payments is steadily making inroads into the business world, however, thanks to the rise of the Banking-as-a-Service (BaaS) model. The Commonwealth Bank of Australia has launched a service that seeks to bring these unique types of disbursements into the digital age.

Payments 169

Payments Fintech Trends United States 169

PYMNTS

MAY 28, 2020

The global financial space has been severely impacted by the ongoing COVID-19 pandemic, with social distancing and stay-at-home guidelines preventing customers from visiting bank branches to access the services they need. Developments From Around The World Of Digital-First Banking.

Community Bank 176

Community Bank Community Security Digital Banking 176

PYMNTS

AUGUST 15, 2018

But those dangers are even more pressing in the banking industry, where bad actors are increasingly attacking financial institutions (FIs) on multiple fronts, and using multiple techniques. In the August edition of the Digital Banking Tracker , PYMNTS explores FIs’ latest efforts to reduce risk and protect revenues.

Fraud 103

Fraud Report US Digital Banking 103

PYMNTS

FEBRUARY 26, 2020

Other CUs are placing an emphasis on attracting new members, particularly from Generation Z, a group rapidly entering the workforce. For more on these and other CU news items, download this month’s Tracker. The partnership is also intended to help RBFCU staff provide targeted products and services to members. About The Tracker.

Nevada 192

Nevada Security Innovation Data 192

PYMNTS

JULY 19, 2018

Banks are increasingly turning to AI as they look to gain an edge over their competition. In fact, over 80 percent of banks with more than $150 billion in assets have explored use of technology, and experts predict banks will invest more than $57 billion in AI over the next three years. Around The Digital Banking World.

Report 101

Report Digital Banking Fintech Community Bank 101

PYMNTS

JANUARY 24, 2019

Regulatory oversight may have the impact of reducing some banks’ physical footprint abroad. banking giant Citi said it will reduce its physical presence in Russia – reducing office count, actually – but that business should in fact grow in 2019. At the same time, the average number of mobile customers was up 11 percent to 33.3

Online 108

Online Regional Mobile Retail 108

PYMNTS

NOVEMBER 19, 2020

A separate October report found that while churn is expected to almost double in the financial sector by 2022, CUs are expected to go against this trend because they offer lower fees and better terms for products than do many of their competitors. For more on these stories and other CU headlines, read the Tracker’s News and Trends.

Alabama 228

Alabama Meeting Fraud Trends 228

PYMNTS

SEPTEMBER 7, 2018

In the latest issue of the Disbursements Tracker , PYMNTS explores the latest news from around the space, including a wave of debuts from insurance companies aimed at improving settlement speed. These payouts will be offered via a one-time-use mobile app that moves the claims process along in hopes of creating a more self-service experience.

Trends 109

Trends Missouri Mobile Payments 109

PYMNTS

JUNE 21, 2017

And thanks to new banking solutions, consumers are gaining new insights into their spending habits and how their daily decisions can make an impact on social and environmental issues near and dear to their hearts. TO DOWNLOAD THE JUNE EDITION OF THE PYMNTS DIGITAL BANKING TRACKER™, CLICK THE BUTTON BELOW.

Report 131

Report Digital Banking Millennials Fraud 131

PYMNTS

OCTOBER 7, 2020

Businesses and financial institutions (FIs) are following suit, reordering their products and services for a new digital normal — but unfortunately, fraudsters are tagging along. Around The Digital Onboarding Worl d. For more on these and other stories, visit the Tracker’s News & Trends.

Online 223

Online Report Tools Fraud 223

PYMNTS

MAY 20, 2016

This month’s Digital Banking Tracker™ cover story features an interview with Ed Metzger, Santander UK’s Head of Innovation about their early feedback from incorporating a voice assistant into their student-focused SmartBank app – and what’s next for voice technology in banking. Around the world of Digital Banking.

Digital Banking 115

Digital Banking Technology Analysis Fintech 115

PYMNTS

NOVEMBER 29, 2016

Members can track their card’s status through Citi Online or within the Citi mobile app for iPhone and Android. The card reissuance tracker is the newest addition to Citi’s continued push to improve digital functionality and integrate more of the banking experience into its mobile app. Citi customers in the U.S.

Cards 100

Cards social media Digital Banking Mobile 100

PYMNTS

DECEMBER 22, 2016

With a new year on the horizon, it’s out with the old and in with the new. For the banking industry, this could be an ideal time to consider if the traditional rules of business are still working or if the industry could benefit from a fresh approach. Doing what the big banks won’t?

Millennials 100

Millennials Digital Banking Mobile Industry 100

Gonzobanker

AUGUST 31, 2021

News of waiving overdraft fees may sound like a big win for consumers. For an America that’s benefited from more than $5 trillion of stimulus money, news of waiving overdraft fees may sound like another big win for the consumer. Non-Interest Income’s Impact to the Consumer Banking Model.

Strategy 147

Strategy Analytics Retail Mobile 147

Chris Skinner

MARCH 28, 2017

We talk a lot about bank branch closures and, to be sure, there are a lot bank branch closures. The UK has seen 1 in 10 bank branches disappear over the last two years whilst the USA is seeing a similar trend, albeit at a slower pace. The good news is that it opens up the way for new retail space.

Trends 150

Trends Video Online Retail 150

PYMNTS

APRIL 16, 2019

Bank of America (BoA) missed on revenue when it reported its Q1 earnings on Tuesday (April 16) and predicted net interest income would rise half as fast this year, both of which combined to send shares down 2.7 BoA joined the recent trend among America’s largest banks in Q1: weak top-line growth and a decline in trading revenue.

America 154

America Mobile Conference Report 154