Bank Innovation

MARCH 6, 2020

In this episode, editors discuss the following news developments: How embedded finance can expand into new areas; How banks are taking inspiration from startups in developing customer experience; and How nonbank lenders are tailoring their offerings for […].

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Innovation Customer Experience Video Management 195

PYMNTS

MARCH 3, 2020

As part of a broader effort to bring the newest innovations to its operations, the National Bank of Fujairah PJSC (NBF) has teamed with blockchain firm Ripple to enable cross-border payments via the RippleNet platform. The technology allows the bank to tap into Ripple ’s cross-border network and improve its user experience.

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Payments blockchain User Experience National 250

PYMNTS

AUGUST 14, 2020

To provide banks serving small- to medium-sized businesses ( SMBs ) throughout the globe with the newest technology and insights, Mastercard and Pollinate have agreed to a strategic partnership. It lets a bank expand into the acquiring business or grow its current operations without making modifications to its infrastructure.

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America Technology Data Operations 274

PYMNTS

AUGUST 21, 2020

JPMorgan Chase plans to launch a digital bank in the United Kingdom early next year, Sky News reported Friday (Aug. The move “will enable it to capitalize on the accelerating transition of millions of bank customers from branch-based activity to digital services during the COVID-19 pandemic,” the news outlet said.

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Report Digital Banking Lending Technology 173

South State Correspondent

OCTOBER 26, 2023

In this article, we detail our thoughts and the trends we saw last week in Las Vegas from a banking perspective in hopes of giving you the flavor and insight from the conference without you having to walk 10 miles per day and listen to endless vendor pitches. It’s a whirlwind of education, deal-making, eating, and hugging.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. Developments From The Digital Consumer Onboarding Space. It also found that just 16 percent of U.S.

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Online Report Customer Experience Analytics 272

BankInovation

DECEMBER 27, 2023

Among themes discussed on Bank Automation News’ most popular “The Buzz” podcast episodes this year are: Improving customer experience; Navigating ChatGPT for finance implications; and Preparing for FedNow Listen to the top 3 podcasts of 2023: Citi Treasury and Trade Solutions improves CX, grows revenue 34% Naveed Anwar, global head of digital (..)

Customer Experience 68

Customer Experience Data Retail 68

PYMNTS

SEPTEMBER 11, 2020

Since its foundation, Nubank wanted to offer a full-service financial platform because we see much inefficiency in the banks,” Vélez told Reuters. Nubank, for its part, is primarily renowned for its no-fee credit cards and has approximately 30 million customers.

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Fintech cryptocurrency System Capital 217

Perficient

FEBRUARY 18, 2022

During Empathy Week, students are shown one short film each day that showcases a unique human experience. Upcoming Webinar: The ROI on Transforming Credit and Lending Customer Outreach. I’ve been helping banks and credit unions with this building block for over 27 years. The customer feels like you care. Empathy Week.

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Lending Training Operations Video 294

Perficient

FEBRUARY 18, 2022

During Empathy Week, students are shown one short film each day that showcases a unique human experience. Upcoming Webinar: The ROI on Transforming Credit and Lending Customer Outreach. I’ve been helping banks and credit unions with this building block for over 27 years. The customer feels like you care. Empathy Week.

Lending 294

Lending Training Operations Video 294

BankInovation

DECEMBER 5, 2022

Sunrise Banks Chief Information Officer Brett Cooksey is focused on digitization, strategic fintech partnerships and automation for improved customer experience. billion bank counts more than a dozen fintech partners, including credit builder solution Self and document automation platform Anvil.

Customer Experience 98

Customer Experience Fintech 98

PYMNTS

JANUARY 17, 2021

“bKash and MobileMoney will gain access to a wide range of RippleNet’s features, including wallet-to-wallet transactions,” Ripple wrote in a news release announcing the deal. Mutual Trust Bank will handle local banking in Bangladesh under the new arrangement, Ripple’s announcement stated. billion to their home countries.

Mobile 357

Mobile blockchain US Data 357

PYMNTS

AUGUST 11, 2020

These customers want to be able to complete their transactions as quickly as possible, meaning the onboarding process must be swift and seamless to ensure they do not abandon it for faster competitors. Around The Digital Onboarding World. This will give them more time and flexibility, according to the FI.

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Report Guam Hawaii Security 247

PYMNTS

MARCH 30, 2020

As it aims to provide small businesses and enterprise clients with instant payments, Siam Commercial Bank (SCB) of Thailand is poised to open up its consumer cross-border payments app, which is powered by Ripple, to companies. Sriumporn said at the time that the new offerings would help simplify the process of sending and receiving money.

Payments 251

Payments Customer Experience Mobile US 251

PYMNTS

OCTOBER 28, 2020

When asked why he robbed banks, Willie Sutton — the famous criminal with four decades of bank robbery experience — is said to have offered what was likely history’s clearest answer: “Because that’s where the money is.”. But the good news, he noted, is that fraudsters are smart, but not invincible.

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Fraud Retail Tools Data 280

BankInovation

OCTOBER 5, 2022

Banking-as-a-service (BaaS) provider Treasury Prime connects banks and fintechs to improve customer experience and build relationships.

Customer Experience 98

Customer Experience Fintech 98

PYMNTS

JUNE 19, 2020

The technology was created to help bank agents, digital channels, branches and customers handle their foreign exchange risk in an effectual as well as fast manner, according to an announcement.

Risk Management 160

Risk Management Software Tools Management 160

PYMNTS

MARCH 27, 2020

So it is with the science of authentication, where consumers see happy new horizons of user-defined control among digital and mobile banking apps. percent) of those users don’t like the experience as it’s generally configured. percent) of those users don’t like the experience as it’s generally configured.

Mobile 190

Mobile Millennials Digital Banking Security 190

PYMNTS

SEPTEMBER 9, 2020

The San Jose, California-based online retail giant said in a news release on Wednesday (Sept. This expansion will continue to offer buyers flexibility and choice in payment methods and give sellers an easier way to manage their businesses," the news release states. eBay began managing payments to a limited number of U.S.

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Management San Jose Payments California 199

PYMNTS

SEPTEMBER 9, 2020

Mastercard has announced a new virtual testing platform for Central Bank Digital Currencies (CBDCs). The testing tool comes as the global economy embraces digital payments and central banks investigate how to support innovation while maintaining financial stability as they issue the currency. In a Wednesday (Sept.

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cryptocurrency Regional Survey blockchain 330

PYMNTS

DECEMBER 30, 2020

The banking industry is hardly exempt from the disruption as social distancing and stay-at-home orders have all but emptied physical bank branches to mitigate potential contagion. How 2020 Impacted Digital-First Banking. Bank branches are also closing faster than ever before.

Digital Banking 240

Digital Banking Study Examples Meeting 240

PYMNTS

APRIL 23, 2020

Branch visits are vital to customers’ financial lifestyles, despite mobile and online banking’s growing popularity. One bank working to ensure its in-branch systems match its online capabilities is Cleveland, Ohio-based KeyBank , which operates 1,197 branches across the country and handles more than $137 billion in assets.

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System Digital Banking Guidelines Online 226

PYMNTS

DECEMBER 28, 2020

More than 20,000 bank branches in the United States are expected to close by end of the year, and four U.S. banks have failed completely this year. Digital experiences have become table stakes as the pandemic continues, but many customers still prefer in-branch experiences. The total number of banks in the U.S.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

MAY 15, 2019

Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space. Around the Digital Banking World. Other banks are looking to upgrade the way they’ve designed their mobile banking features, including U.S.

Digital Banking 189

Digital Banking Mobile Meeting Fintech 189

PYMNTS

OCTOBER 7, 2020

Businesses and financial institutions (FIs) are following suit, reordering their products and services for a new digital normal — but unfortunately, fraudsters are tagging along. Consumers are still placing a premium on speed, with many looking to onboard with new banks or merchants as quickly as possible.

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Online Report Tools Fraud 223

PYMNTS

OCTOBER 11, 2020

News of the potential public offering comes as Instacart announced on Thursday (Oct. 8) that it had received $200 million in new capital from existing investors Valiant Peregrine Fund and D1 Capital Partners, boosting Instacart's valuation to $17.7 The company declined to comment.”. next year, FT reported.

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Report United States Capital Retail 268

BankInovation

MARCH 10, 2022

While big banks mobilize billions in tech development, community banks are continuing their own technology journeys through fintech investment.

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Community Bank Community Fintech Customer Experience 98

PYMNTS

JUNE 27, 2019

As consumers rely on digital channels to fill more complex financial needs, identity verification is crucial in the world of banking. Fraudsters are finding new ways to slip past technological defenses, which leaves banks constantly upgrading the tools used to keep them out. Around the Digital Banking World. In the U.K.,

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

JANUARY 8, 2019

Consumers want engagement and experiences, and issuers that can provide that can not only gain new customers, but keep tighter and more profitable holds on their cardholders. Those were among the messages offered during a new PYMNTS podcast discussion between Karen Webster and Ondot CEO Bharghavan Vaduvur. Real-Time Data.

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Cards Software Regional Course 140

PYMNTS

NOVEMBER 18, 2020

In today’s top news, U.S. Walmart’s earnings call didn’t give a clear answer, but it did give assurance that Walmart got what it was looking for in terms of offering a positive customer retention strategy. EXCLUSIVE: Mastercard, Ingo Partner to Bring Instant Payments to Treasury Banks.

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Cards US Payments Strategy 227

PYMNTS

DECEMBER 17, 2020

Digital fraud is a long-running problem for merchants, retailers, banks and businesses of all types. Fraudsters are also capitalizing on the holiday shopping season as merchants experience higher online shopping rates than ever before due to social distancing orders. Developments From The World Of Digital Fraud.

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Fraud Online Retail Examples 255

PYMNTS

DECEMBER 17, 2020

To roll out an alternative international money transfer offering called Co-opRemit, the Co-operative Bank of Kenya has teamed with international payment provider Thunes , according to an announcement. “We Co-operative Bank of Kenya works with 8.8 In September, Thunes announced that it had landed $60 million in Series B funding.

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Operations America Payments National 191

PYMNTS

DECEMBER 10, 2020

Consumers were forced to swiftly adapt to a world where their primary way to interact with businesses or banks became digital-first, with the pandemic seemingly increasing the number of consumers turning to digital tools to conduct their financial activities. Developments From Around The World of Digital-First Banking.

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ATM Tools Study Mobile 233

PYMNTS

FEBRUARY 23, 2020

To offer expanded services as it pursues a digital innovation strategy of harnessing partnerships to provide an enhanced customer experience, Fifth Third is teaming with Fundation for small business loans. The news comes a few years after a bank referral scheme began in the United Kingdom.

Customer Experience 130

Customer Experience Innovation Strategies Guidelines Meeting 130

PYMNTS

NOVEMBER 13, 2019

In the face of growing competition, banks around the world are working hard to become the first choice of today’s customers. percent of banking customers would be interested in switching their financial institutions (FIs) if their branch experiences do not match their digital banking experiences.

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Regional ATM Report Alabama 109

PYMNTS

OCTOBER 20, 2020

Big business and big treasury banks don’t make big changes on a whim. They often only make fundamental changes when something pushes them — usually a demand from customers and the risk of losing clients to competitors if firms don’t make revisions. A Necessary Banking Evolution.

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Payments Innovation Industry Technology 226

PYMNTS

OCTOBER 12, 2020

Singapore’s Qume is seeing an influx of new customers in the wake of the charges from the U.S. CEO Aditya Mishra said the company has seen around 2,000 customer sign-ups in the last week or so as almost 30 percent of BitMEX's trading volume has been withdrawn by customers since U.S. against BitMEX, CoinDesk writes.

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Bitcoin Compliance Lending Regulation 261