PYMNTS

MARCH 14, 2017

As banks and payments companies endeavor to meet anti-money laundering (AML) regulations to avoid hefty fines for non-compliance, easily identifying customers in the digital channel becomes paramount to their success. Some “old school” methods that worked in the past aren’t working anymore. The Physical Side of ID Theft .

Meeting 111

Meeting Fraud Knowledge Base User Experience 111

PYMNTS

JULY 16, 2019

Banks and merchants are racing to meet the Strong Customer Authentication (SCA) deadline as September 2019 approaches. As such, the European Banking Authority (EBA) has announced extensions for retailers that may require more time to comply. These extensions will only be granted to a select few retailers, however.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

MARCH 9, 2017

Burkhart will be one of many innovator CEOs on Innovation Project’s The Future Meets The Present Right Now: Can Retail Keep Pace? Skyler Fernandes and current Proudwork CEO — former Rakuten.com CEO — Fumio Kobayashi to discuss the rapidly resetting world of retail — and what merchants can do other than just “going digital.”.

Retail 101

Retail How To User Experience Innovation 101

PYMNTS

FEBRUARY 26, 2020

Lumin Digital will be the credit union’s digital solution for retail and business banking, as well as bill pay solutions. VSECU projects it will have 25,000 active users when it introduces the platform in July. . Lumin Digital’s cloud-based banking platform offers members an integrated user experience that is on par with bigger banks.

Vermont 142

Vermont Digital Banking Tennessee User Experience 142

PYMNTS

APRIL 24, 2020

percent of CU members would consider switching to technology firms, if they could provide the same services their CUs provide at a better price or with a better user experience. And how can CUs ensure that the financial products they develop will meet their members’ expectations and keep them loyal? percent and 72.5

Data 187

Data Innovation Digital Banking Meeting 187

PYMNTS

SEPTEMBER 22, 2020

For small, mom-and-pop retailers, complex or proprietary procurement platforms simply aren't in the cards. With the pandemic accelerating businesses' digital shift , small retail buyers have shifted their buying operations to the B2B eCommerce realm, and for many, the online marketplace operates in lieu of a procurement solution.

Cards 235

Cards Capital Online Security 235

PYMNTS

MARCH 24, 2020

This is true even for routine transactions, such as transferring money to friends and relatives or making retail payments. So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? percent, 25.5 percent and 28.9

UX 150

UX User Experience Survey Meeting 150

PYMNTS

JANUARY 8, 2021

The year 2020 meant big changes for retailers that had primarily defined themselves by physical interaction as brick-and-mortar merchants were forced to adapt to an eCommerce-focused world as their best option for holding on to their now homebound customer base. SMBS Outpaced Top Retailers When It Came To Innovation Adoption .

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. So far, corporate banking users are always left out in the cold.”

Lending 224

Lending Meeting User Experience Innovation 224

South State Correspondent

APRIL 27, 2022

In this article, we walk through why banks should focus on total experience (TX) and give you the ten critical factors that can catapult your bank ahead of almost every bank in the industry. What Is Total Experience? Total experience is the latest evolution of providing superior service. That is a big difference.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

NOVEMBER 10, 2020

The world is in the midst of a massive shift from brick-and-mortar retail to digital commerce. Consumers across the globe are primarily going online to shop and pay for everything from clothing to electronics and groceries due to the pandemic, with digital product sellers among the most likely eTailers to see their sales increase.

Data 193

Data Policies Examples User Experience 193

Perficient

JANUARY 16, 2023

It was a 1970s version of a retailer offering a financial product – credit, to enable sales and, if mom didn’t pay the charge in full at the end of the month, increase profits on the transaction via charging interest.

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

AUGUST 13, 2019

The FCA said Tuesday that it will not take enforcement action against firms if they do not meet the relevant requirements for SCA beginning on Sept. Nearly three-fourths (74 percent) of issuers expect SCA to lead initially to a decline in user experience. 14 deadline. Yet this was compliance-ready, not operationally ready.

Compliance 172

Compliance User Experience Fraud Meeting 172

Perficient

JUNE 24, 2023

Your business needs to be happy with how quickly the vendor responds, how often they tell you about changes, and how great their help desk support is.

Tools 251

Tools Digital Strategies Analytics System 251

PYMNTS

JULY 30, 2020

“Plaid has removed the complexity of meeting that expectation by making it simple for developers to authenticate customers’ bank accounts.”. Last month, Galileo launched what it called a faster and less expensive way to create debit cards.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

Gonzobanker

MARCH 28, 2024

A key aspect of digital transformation centers around which retail and business digital platforms an institution will place its faith in for future growth and customer retention. Don’t wait for the ball to drop on a system that already isn’t meeting your needs. There is no perfect vendor. Follow Josh on LinkedIn.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

PYMNTS

JUNE 17, 2016

Larger multibillion dollar retailers do no better at eliminating the friction associated with transacting online than their smaller million to ten million dollar merchant counterparts. Large retailers leave their customers abandoned at the virtual checkout aisle at the same rate that the smaller guys do. Size doesn’t matter.

Retail 100

Retail Online System Strategy 100

PYMNTS

JULY 6, 2020

This measured improvement in merchants’ ability to convert subscribers underpins their willingness to offer features that improve overall user experience. million individuals currently hold streaming, education and training, digital media or consumer retail product subscriptions, but 27.4 the highest in five quarters.

User Experience 144

User Experience Training Examples Survey 144

PYMNTS

SEPTEMBER 29, 2020

What has shifted most during the pandemic are consumers’ views on the data privacy and online security standards attached to these digital transactions, Oren Paran , managing director for Israeli retail startup firm Retail Innovation Club , explained in an interview with PYMNTS.

Payments 172

Payments Regulation Online Retail 172

PYMNTS

FEBRUARY 20, 2020

Lucaciu is the chief technology officer of Adore Me , an eCommerce and brick-and-mortar retailer that has adjusted to disruptive changes in its market, including the bankruptcy of the parent company of Victoria’s Secret. Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success.

UX 210

UX Retail Technology Mobile 210

Bobsguide

MARCH 14, 2022

The continued year-on-year increase in assets reflects the success of GBST ’s UK wealth management clients, the advancement of its underlying technology stack alongside the success of client implementations, and the company’s ongoing commitment to developing and adding new functionality and features to meet evolving industry needs.

Management 78

Management User Experience Technology Software 78

PYMNTS

JANUARY 7, 2021

According to the report, Udaan plans to use the funding to reach out to more small businesses around the country, expand its selection of products and improve the user experience, along with bolstering its technology program and supply chain finance infrastructure and expanding its SMB financing capabilities.

Software 165

Software Chicago User Experience Online 165

PYMNTS

JANUARY 7, 2021

According to the report, Udaan plans to use the funding for reaching out to more small businesses around the country, expand its selection of products and improve the user experience, along with bolstering its technology program and supply chain finance infrastructure, and expanding SME financing capabilities.

Software 130

Software Chicago User Experience Online 130

PYMNTS

JULY 13, 2018

Location has always mattered in business, but the concept is taking on new meaning in online retail. consumers to paint a landscape picture of the retail trend. Contextual commerce, as its name implies, is about a holistic shopping experience — and that means keeping the user experience as simple and frictionless as possible.

User Experience 100

User Experience UX social media Retail 100

PYMNTS

APRIL 23, 2018

Brick-and-mortar retail has spent the last decade building bridges to the digital world so a new generation of digital consumers can move fluidly between them. What’s been largely left behind, however, is a payments experience that moves just as seamlessly between those worlds. Sang Ahn, VP and general manager of Samsung Pay U.S.

Samsung 167

Samsung Payments Retail Cards 167

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

JULY 10, 2020

This measured improvement in merchants’ ability to convert subscribers underpins their willingness to offer features that improve overall user experience,” our report noted. million individuals currently hold streaming, education and training, digital media or consumer retail product subscriptions, 27.4 in 2019’s third quarter.

Report 197

Report social media User Experience Training 197

Accenture

MARCH 20, 2017

Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Even so, there is a stark contrast between the payments experiences of retail customers and corporate customers. Availability of 24/7, real-time, up-to-date information.

Customer Experience 151

Customer Experience Payments User Experience Innovation 151

Accenture

MARCH 20, 2017

Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Even so, there is a stark contrast between the payments experiences of retail customers and corporate customers. Availability of 24/7, real-time, up-to-date information.

Customer Experience 150

Customer Experience Payments User Experience Innovation 150

PYMNTS

JANUARY 16, 2020

This includes customers who meet the definition of a politically exposed person.”. Back then, the FCA recommended a ban on retail investors’ ability to trade on crypto derivatives platforms. The latest moves come after a ban on certain cryptocurrency related activities in July of last year. million a year. shut down late last year.

Regulation 132

Regulation cryptocurrency User Experience Operations 132

PYMNTS

JANUARY 28, 2021

I think to a lot of Gen Zs, a pair of Yeezys is a pair of Yeezys, whether they got them fresh from a retailer or they scored them from a resale app,” Oates said. Resale Versus Rental. “I But it wasn’t always that way. Dummy Proof.

Strategy 192

Strategy Branding Mississippi Comparison 192

PYMNTS

DECEMBER 23, 2016

The mission of the business is to help empower retailers to build engagement with their customers through a search that understands natural language, is personalized for each shopper and is continually learning and adapting to the latest consumer trends. This can especially be the case in eCommerce.

Data 100

Data User Experience Retail Trends 100

PYMNTS

OCTOBER 18, 2016

17) that it is working with Kiwibank, New Zealand’s largest prepaid issuer, to expand the capabilities of the bank’s prepaid gift and travel card programs and to roll out a robust set of features to build a best-in-class payment experience.

Cards 100

Cards User Experience Meeting Payments 100

PYMNTS

DECEMBER 3, 2019

Whether via eCommerce shopping or retail loyalty programs, consumers are getting used to increasingly personalized experiences. “We We can see that with loyalty, where you can tailor the user experience and decide how you want rewards,” Ali told PYMNTS. Not only that, but 65.5 The drive for control reflects a few factors.

Mobile 137

Mobile social media Millennials Exercises 137

PYMNTS

JUNE 4, 2019

“Our goal is to continue to help our clients meet this increasing demand for slick, simple and more convenient cross-border payments and make it easier for Visa cardholders to manage their money when traveling. Currencycloud exists to take the complexity out of international payments,” stated Mike Laven, CEO of Currencycloud.

Payments 139

Payments Charlotte User Experience Innovation 139

PYMNTS

JANUARY 4, 2017

Patricio said Shopify has also seen an uptick in mobile traffic and is looking at ways to improve the mobile shopping experience. “We We believe buy buttons are all about user experience and improving the merchant user experience, and there are many ways to take advantage of that,” said Patricio.

social media 128

social media User Experience Online Mobile 128

PYMNTS

JULY 29, 2020

Fitness equipment maker Tempo , whose home workout systems retail for nearly $2,000, has seen its valuation hit $250 million amid a massive surge in interest as the pandemic shut down brick-and-mortar gyms.

Exercises 157

Exercises San Francisco Community User Experience 157