William Mills

MARCH 23, 2017

Social media has become an extension of an organization’s brand, and there are many aspects fintech organizations should consider as they build their online presence and brand identity. In our article, Social Media: The Basics , we offer best practices for addressing negative comments and increasing engagement.

social media 46

social media Fintech Branding Trends 46

PYMNTS

SEPTEMBER 9, 2020

There are many ways to mark the massive shift to digital that’s happened in the past six months, from baby boomers who’ve moved online after favoring real-world shopping to merchants who’ve made a hard shift toward digital and omnichannel. Building A Trusted Experience In Risky Times . Building A New Commerce Journey .

Branding 220

Branding Online Retail social media 220

PYMNTS

JUNE 16, 2017

A byproduct of incorporating connectivity into just about any activity is how social media affects regular interactions. It can be difficult to discuss the digital effects without looping in social media. For the Chinese buyer in particular, social media engagement and online shopping activities takes on a unique avenue.

Study 119

Study Online social media Retail 119

PYMNTS

DECEMBER 26, 2018

To let shoppers discover and try out new products, payment companies are helping merchants launch augmented reality (AR) experiences within social media platforms. The firm chose a Kenyan brand, Huddah Cosmetics , as the first social commerce merchant on its Mula service to roll out the platform.

social media 180

social media Payments Millennials Regional 180

PYMNTS

DECEMBER 15, 2016

A lady may never reveal her age, but the beauty market can likely brag about its appeal with younger generations. More and more, the beauty industry has become ruled by millennials , women between the ages of 18 and 34 being the main buyers, according to a survey by TABS Analytics. percent.

Millennials 100

Millennials Marketing social media Survey 100

Perficient

JULY 30, 2020

Louis Post-Dispatch survey.” Louis office including Marketing, Finance, Legal, HR, IT, Digital, and the St. Colleagues now engage in philathropic and social activites through technology like video calls, Microsoft Teams , and social media. ” Jason Hudnall , general manager.

St. Louis 530

St. Louis Missouri Minnesota social media 530

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Here are the top 5 surprises from that survey, along with tips for FIs on how to address or capitalize on them. FICO Admin.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

NOVEMBER 25, 2016

Harris Poll and CIT Group, a provider of commercial lending and leasing services, recently released the results of a survey they conducted on how middle-market retailers felt about their sector’s financial health. This was followed by social media presence and digital marketing, with 57 percent and 50 percent, respectively.

Retail 100

Retail Marketing social media Online 100

PYMNTS

AUGUST 10, 2018

At first glance, 2018 is shaping up to be a year that has brought meaningful consumer, regulatory and legislative backlash against lax online privacy. One recent survey found that 78 percent of U.S. Except, maybe not. First, a few caveats. Privacy Changes. In fact, just 9 percent of U.S. Privacy Punishment. On the other hand, so what?

Online 101

Online social media Baltimore Data 101

PYMNTS

NOVEMBER 26, 2018

billion, according to surveys commissioned by the company. In addition to supporting brick-and-mortar businesses, 41 percent of consumers surveyed said they shopped small businesses online. Small business owners surveyed said they count on an average of 29 percent of annual sales to happen during the holiday season.

social media 193

social media Survey National Community 193

PYMNTS

MAY 20, 2020

The news service reviewed the survey to be sent to the public, digital services providers and the EU member countries. The feedback is expected to provide the EU information as it drafts the Digital Services Act to replace a 20-year-old measure that governs online services in the 27-country bloc.

Regulation 131

Regulation social media Google Survey 131

PYMNTS

AUGUST 4, 2020

According to the survey, three-quarters of them (75 percent) report being positive about the future. but in all eight of the markets in which we did the research.”. For instance, Visa’s survey found that 78 percent have adapted how they pay. The thing that really blew me away was how optimistic small businesses are,” he said.

Study 315

Study Survey social media Online 315

PYMNTS

AUGUST 23, 2018

Sure, the social media platform said it lost one million active users from Europe after the General Data Protection Regulation (GDPR) took effect on May 25, tightening privacy regulations and making it more difficult for online advertisers to target consumers. Don’t cry for Facebook. Too Much Uncertainty. Three major U.K.

Online 101

Online Mobile Google Regulation 101

PYMNTS

APRIL 1, 2020

The increase started in February, with online orders up 108 percent year over year, according to Quantum Metric. GoodFirms surveyed more than 100 of the top eCommerce experts to determine the most effective tactics for small-scale online shops. Another 46.62% cited email marketing as highly effective. “As

social media 216

social media Retail Michigan Strategy 216

PYMNTS

APRIL 27, 2020

Banks do not always have the budgets or resources to craft cutting-edge online and mobile experiences, although they can no longer afford to put off digital transformations. The number of online banking customers is growing worldwide, and FIs’ consumers are coming to expect seamless digital experiences as a result.

Digital Banking 248

Digital Banking Tools social media Mobile 248

Long Lasting Ideas

MAY 2, 2014

Social media, search optimization, analytics, customer feedback are now just as important to implementing a strategic marketing initiative for your institution. Is your web and social presence measuring up? The latest Google algorithm update, Hummingbird, put more emphasis on content creation and social media.

social media 76

social media Marketing Google Marketing Strategies 76

PYMNTS

JULY 2, 2018

The trend comes at a time when brands are facing other changes on the social media site. Ten direct-to-consumer companies recently surveyed by Digiday all said their marketing plans are relying less on Facebook, as focus and dollars shift to other online marketing channels — and that includes Instagram , owned by Facebook.

social media 124

social media Policies Marketing Strategies Branding 124

Accenture

OCTOBER 3, 2017

The drive towards open banking gives them a direct line into a potentially lucrative market. And, crucially, it’s a market where they’re well placed to deliver the flexible, personalized experiences consumers demand. Trust in online platforms and social-media companies as providers of payments services is low.

social media 151

social media Millennials Online Fraud 151

PYMNTS

DECEMBER 20, 2016

A new study recently released by the Pew Research Center looking at online shopping has shed an interesting light on how eCommerce has changed consumer behavior over the past decade-and-a-half. The survey found that 79 percent of U.S. Additionally, 15 percent reported that they had purchased an item via a social media link.

social media 100

social media Survey Online Study 100

PYMNTS

APRIL 28, 2020

Brands are finding new ways to get in front of their customers as standard outlets like news and social media are loaded with misinformation and just plain disturbing news. Sponsorships, perhaps more than any other marketing area, have been turned on their collective heads. “So championships. That’s a lot of clutter.

social media 141

social media Branding Examples Marketing 141

PYMNTS

SEPTEMBER 30, 2020

Consumers and businesses have been moving online in recent years, and regulators from the European Union to the Middle East and North Africa (MENA) region have worked to keep up with this migration. Consumers’ changing views are prompting MENA financial authorities to reexamine how their present regulations handle online privacy.

Regulation 175

Regulation Data Regional Examples 175

PYMNTS

JUNE 22, 2020

Details gleaned online — including menus and reviews — carry a lot of weight when consumers are deciding where to dine. As reported by PYMNTS , the COVID-19 pandemic is pushing to the forefront services that offer quick, seamless online ordering tools. How Customer Reviews Provide Lifeblood To Restaurant Operations.

Operations 156

Operations social media Online Survey 156

PYMNTS

MARCH 12, 2020

The uncertainty injected into the market, as Ning Wang, co-founder and chief business officer at PingPong , told Karen Webster in a recent conversation, is having undeniable effects worldwide – which are not likely to wear off anytime soon. PingPong did an exclusive survey of 500 merchants about their inventory level and sales expectation.

Innovation 283

Innovation Policies social media Examples 283

PYMNTS

MAY 4, 2018

released its latest survey of small business (SMB) sentiment in the country, finding an increase in confidence the company attributes to greater technology adoption. Analysis is based off of YouGov survey results of 1,000 small business respondents. Amazon U.K. and Enterprise Nation. and Enterprise Nation.

social media 115

social media Survey National Analysis 115

NCR

NOVEMBER 29, 2016

The impact of online reviews is growing, according to ReviewTrackers research. More than 1 in 3 people won’t eat at a restaurant with 3-stars on online review websites like Yelp, Facebook and Google. The online review space has entered the social media era, and banks are struggling to catch up.

Online 40

Online social media Management Compliance 40

PYMNTS

OCTOBER 1, 2020

Necessary ingredients of healthy international B2B commerce are dealt with in detail in PYMNTS’ new Merchants Guide To Navigating Global Payments Regulations done in collaboration with Ekata , which surveys the expanding global B2B payments landscape. under the GDPR. Lessons From Abroad. 3D Secure 2.0

Regional 130

Regional Regulation social media Security 130

PYMNTS

OCTOBER 8, 2018

It’s not surprising, then, that for many businesses, the in-person networking events are more popular than online networking platforms. peers when it comes to turning online for building professional connections and engaging new buyers or suppliers,” he recently told PYMNTS.

Regional 188

Regional Online social media Compliance 188

PYMNTS

JULY 10, 2018

A report citing Ty Ahmad-Taylor, vice president of product marketing for Facebook’s global marketing solutions, said that Facebook is expanding on a move from earlier this year to enable advertisers to use augmented reality to display products in Messenger to the News Feed.

social media 101

social media Video Branding Survey 101

NCR

AUGUST 2, 2016

The impact of online reviews is growing, according to ReviewTrackers research. More than 1 in 3 people won’t eat at a restaurant with 3-stars on online review websites like Yelp, Facebook and Google. The online review space has entered the social media era, and banks are struggling to catch up.

Online 40

Online social media Management Compliance 40

Bobsguide

DECEMBER 25, 2017

Chat, SMS, social media…there are so many channels these days for customer service. According to a survey by Aspect Software, companies that adopt an omnichannel strategy achieve 91% greater year-over-year customer retention rates compared to those that do not. But is it really necessary for your brand to use them all?

social media 111

social media Survey Branding Software 111

PYMNTS

SEPTEMBER 16, 2019

At the Monday press conference, Arkansas Attorney General Leslie Rutledge said the AGs, across political parties and demographics, stand together to “protect the free market, protect competition and … the American consumer … against this online, search engine juggernaut.”. It is an investigation to determine the facts.

social media 122

social media Google Taxes Arkansas 122

PYMNTS

JULY 13, 2016

Gen-Z shoppers, defined as those between the age of 14 and 19, are about to become the most coveted demographic in all of retail, according to a study entitled “The Next Generation of Retail” by retail marketing firm Interactions. Other interesting findings of the survey, which involved 2,000 U.S.

Study 100

Study Millennials Retail social media 100

PYMNTS

OCTOBER 31, 2019

EU antitrust regulators are now investigating whether Facebook’s Marketplace is unfair regarding online classified ads, according to a report by Reuters. Companies that run classified ads are saying that the Facebook’s market power gives it an unfair advantage, and they complained to the European Commission. .

social media 101

social media Groups Regulation Survey 101

PYMNTS

MARCH 24, 2016

According to Deloitte Global and North America Sourcing and Procurement Lead Brian Umbenhauer, the 2016 survey of trends among the chief procurement officers of the world is one of reflection. Indeed, 74 percent of CPOs surveyed cited cost reduction as their top priority this year.

Innovation 100

Innovation Marketing Digital Strategies social media 100

PYMNTS

OCTOBER 25, 2016

Retailers should take initiative in communicating with shoppers — especially younger ones — by email rather than social media channels, a new report by Bluecore found. And, said half of those surveyed, smart devices are the conduits for reading those emails.

Retail 100

Retail Study social media Millennials 100

PYMNTS

SEPTEMBER 14, 2018

A new survey has found that big retailers like Apple and Nike are losing favor in China, as consumers are showing a preference towards local brands. Chinese brands have been better at leveraging social media to reach out to shoppers in China,” said Catherine Lim, a Bloomberg Intelligence analyst. There’s a stronger buzz.”.

Apple 101

Apple social media Branding Survey 101

PYMNTS

DECEMBER 20, 2017

This means making yourself available where your audience is comfortable, whether that’s the phone, a certain form of social media, or face-to-face. The Accenture 2013 Global Consumer Pulse Survey found that 58% of customers are frustrated with inconsistent experiences from channel to channel. All that’s left is to carry it out.

Branding 142

Branding social media Customer Experience Training 142