FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Here are the top 5 surprises from that survey, along with tips for FIs on how to address or capitalize on them. FICO Admin.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

JUNE 18, 2019

Pinterest has rebranded its third-party partner program Marketing Partners into Pinterest Partners to facilitate a greater number of shopping experiences on its platform, according to a report by Retail Dive. The company has around 291 million active users, many of whom use the platform for shopping ideas when they go out to retail stores.

social media 115

social media Study Retail Customer Experience 115

Celent Banking

OCTOBER 15, 2014

Celent recently surveyed about 100 North American banks and credit unions to understand the state of analytics adoption and the drivers behind its growth. The survey found that just 29% of responding financial institutions thought their organizations were highly data-driven. Well, that depends on what you mean by data analytics.

Survey 202

Survey Data Analytics Leadership 202

PYMNTS

APRIL 1, 2020

While it is the only option for many retailers, eCommerce is running into its own limitations under the pressure of the COVID-19 crisis. The most concerning news about those limitations comes as retailers get a handle on how and why eCommerce orders have spiked since stores started closing at the end of February.

social media 216

social media Retail Michigan Strategy 216

Accenture

OCTOBER 3, 2017

Based on this survey of over 2,000 consumers, it’s clear that online retailers, tech firms and social-media players face an uphill battle to convince consumers to allow them access to their financial data. Trust in online platforms and social-media companies as providers of payments services is low.

social media 151

social media Millennials Online Fraud 151

PYMNTS

APRIL 27, 2016

And those folks will be spending an awful lot of money to do so, according to data also from the Knot in their annual Real Wedding Survey. Weddings are spendy — and getting spendier in almost every measurable category, according to The Knot survey of 18,000 couples getting married this year. But will consumers be drawn to it?

Retail 100

Retail social media United States New York City 100

PYMNTS

MAY 20, 2020

To enable businesses to more easily list their merchandise on its social media platforms, Facebook has unveiled Facebook Shops. As financial institutions (FIs) scramble to meet the rising demand for digital, Plaid is releasing a new solution to help banks manage and secure customers’ financial data.

social media 130

social media Payments Retail Data 130

PYMNTS

AUGUST 11, 2016

The term “ Internet of Things ” has become a big buzzword in business lately, but what exactly is it and why might it shape the future of the retail industry? It also offers tons of opportunities for retailers who know how to take advantage of it. But the rapidly expanding Internet of Things (IoT) is changing that.

Retail 100

Retail Industry social media Data 100

PYMNTS

JANUARY 20, 2020

Outlook India recently reported that SMBs in the country are seeking a government initiative to require government departments and large firms to disclose details behind all invoices that are 45 days past due, with community social media platform LocalCircles leading the charge in an effort to improve local SMBs’ cash flow.

Payments 237

Payments social media Report Analysis 237

Jeff For Banks

JUNE 19, 2016

He cited a recent survey that found content marketing ranks as companies' most significant digital marketing trend for 2016. As with most digital marketing concepts, the talk surrounding using content to acquire customers is within the retail realm. Clearly a retail customer acquisition approach. A local supermarket.

social media 60

social media Chicago Google Survey 60

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. But what exactly are those opportunities, and how can retail banks deliver when it matters most? Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels).

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

MAY 8, 2020

Commentary from various management teams at these same companies spotlight a hard pivot into digital commerce. A bit more than a year ago, Square launched a revamped version of its Square Online Store and Square for Retail, in a bid to help sellers to reach consumers across a variety of channels.

Report 245

Report Online New Jersey Conference 245

PYMNTS

NOVEMBER 6, 2020

He will be succeeded by Gary Little , a member of the company’s board and managing director of the Raine Group. On Friday (Nov. 6), CEO David Shim announced his intention to step down as head of the company by Jan. The change also follows the firm's merger last spring with data location provider Factual. But they didn’t. People loved it.

social media 116

social media Data Marketing Groups 116

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. But what exactly are those opportunities, and how can retail banks deliver when it matters most? Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels).

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

DECEMBER 2, 2016

With the first full week back from Black Friday, into Cyber Monday and beyond, give thanks to the consumer, who has managed to stay buoyant, and chipper, even, when it comes to opening the purse strings. And physical retail continued to show across the board weakness – net sales and brick and mortar stores was down 5.0

Retail 100

Retail Taxes Data social media 100

PYMNTS

MAY 12, 2016

Not surprisingly, retailers are leading the way in email marketing, accounting for 50 percent of the total journey interactions tracked by Kitewheel in the study. But what about social media , you might be asking? That’s a good thing since the greatest return on investment is still coming from email interactions.

Mobile 100

Mobile social media Study Branding 100

Jack Henry

DECEMBER 30, 2015

Retailers, hospitals, government agencies, and details of their data breach woes continue to appear in news and social media headlines, and the pace of the data breach announcements appears to be speeding up, instead of slowing down. Author: June Middleton, JuMiddleton@jackhenry.com.

Security 60

Security social media Survey Strategy 60

PYMNTS

APRIL 18, 2017

Just 6 percent of those surveyed said they have combined financial and digital success. But compared to high-tech, communications, banking, utilities and retail, post and parcel falls flat. More than 70 percent said they have a social media presence.

Big Data 100

Big Data Survey social media Industry 100

PYMNTS

DECEMBER 20, 2016

This sentiment carries as consumer confidence is at a nine-year high , translating to higher spending, which retailers certainly appreciate: Cyber Monday clicked past $3.45 Researchers with Capital One say the study aims at understanding thoughts, attitudes, behaviors and expectations related to managing their credit.

Study 100

Study social media Capital Millennials 100

NCR

FEBRUARY 12, 2018

Indeed, a recent survey by Accenture found that in the UK, the likes of online retailers, tech firms and social media companies have a lot of work to do if they are to convince customers to share their details.

social media 70

social media Innovation Meeting Data 70

PYMNTS

MAY 22, 2018

That’s one of the insights offered by Tony Ball, senior vice president and general manager of identity and access management for Entrust Datacard , during an interview with Karen Webster for the PYMNTS “ Economy of Trust ” podcast series. And don’t think that building a sense of trust is about enlightening the older folks, either.

Data 112

Data social media Security Retail 112

Gonzobanker

JULY 10, 2020

In a recent Fortune survey, 55% of corporate executives said they expect to return to 2019 capital spending levels sometime in 2021. Now that the PPP frenzy is over, get ahead of your next loan opportunity and start managing your portfolios. Risk Management. Forty-five percent expect it to be 2023 and beyond. Be M&A ready.

Risk Management 88

Risk Management Capital Strategy social media 88

PYMNTS

NOVEMBER 26, 2018

According to a February 2017 survey , 32 percent of consumers prefer to purchase apparel and footwear on the web. With the advancements of smartphones, social media and the digital age, people want options,” Shay said. Getting the right style often means turning to trusted brands to help them look and feel good. For many U.S.

Strategy 108

Strategy Retail social media Online 108

PYMNTS

DECEMBER 7, 2017

But, in a world with lots of options to have cosmetics, skin care products and all make and manner of personal grooming and enhancement options delivered to one’s door, Ipsy and its “Glam Bags” have managed to stand out, above and apart.

Community 100

Community social media Video Branding 100

Cisco

APRIL 2, 2018

The study surveyed 1,503 providers and conducted in-depth interviews with senior executives from 42 financial institutions, consultancies and technology firms to determine levels of digital maturity. They want the same experience and ease of doing business they are accustom to from retailers. Here is what they found. Related Reading.

social media 48

social media Tools Industry Retail 48

Independent Banker

MARCH 15, 2015

Customer contact centers are reshaping retail service for the technology age. Certainly for the largest banks, contact centers are evolving into digital retail centers, managing new digital channels to handle more customer support activities previously conducted in-person at branches. Bob Meara, retail banking expert.

Community Bank 70

Community Bank Community Operations Retail 70

PYMNTS

SEPTEMBER 28, 2017

Rather than waiting for customers to take to social media with their complaints, restaurant owners can give customers a chance to make their point in a place and time where it can be addressed by the establishment. There are several platforms and products claiming to address this issue. Tableside Tablets.

social media 107

social media Survey Exercises Trends 107

Insights on Business

SEPTEMBER 8, 2016

At the same time, commoditization is hitting both commercial and retail banks. The study, called “The Cognitive Bank,” is based on interviewing and surveying more than 2,000 banking and financial industry C-suite executives across five continents. Revenue and profits are stagnating while investment in fintechs is surging.

Study 70

Study social media Compliance Operations 70

PYMNTS

JANUARY 22, 2019

13 percent of adults have an airline or hotel credit card, and 12 percent have a general travel rewards credit card, according to surveys by CreditCards.com and YouGov Plc. Dosh at this point is a purely physical retail targeted concept — and as of now Dosh has no plans to enter into eCommerce. . In the U.S., Card at Capital One.

Cards 152

Cards cryptocurrency Branding Capital 152

PYMNTS

OCTOBER 2, 2018

Awareness is really high,” Weinberg said about online privacy, adding that the company’s own surveys echo findings that a good chunk of consumers are having second thoughts about how their data is used by digital service providers. People are trying to figure out how to protect themselves online.”. ” Another issue?

Data 189

Data Online Google social media 189

PYMNTS

JULY 14, 2017

Among 144 countries surveyed, Kenya ranked 45 th. Only 14 percent had a detailed and tested plan in place, according to a PolicyBee survey. Charlie Huggins, fund manager at Hargreaves Lansdown, agreed. 1 risk for companies, which is absorbing greater resources and management time,” Huggins said. Not Ready: SMBs.

Operations 118

Operations Study social media Security 118

Banking 2020

NOVEMBER 27, 2015

That’s why digital capabilities have revolutionized every industry from retail and healthcare to banking—if the same services can be had from half a world away, and for a lower cost, why not avail of them? That’s far, far above mobile phone network providers, online retailers, consumer technology companies, and even social media providers.

Millennials 40

Millennials Survey social media Online 40

NCR

JUNE 29, 2016

Restaurant bills are split using p2p payment apps, savings are managed by robo advisors and student loans are applied for on mobile devices. Millennials are at least somewhat reliant on mobile banking to manage their accounts, and 27% completely rely on it. Social media’s importance as a marketing channel is widely accepted.

Millennials 45

Millennials social media User Experience Branding 45

Gonzobanker

FEBRUARY 6, 2017

botification) produces numerous articles in the press and on social media every week. A recent survey, reported on by The Financial Brand , revealed that nearly one-third of bankers believe that more than half of all banking transactions and interactions will be handled by bots within the next three to five years.

social media 60

social media Technology Survey Data 60

Gonzobanker

FEBRUARY 6, 2017

botification) produces numerous articles in the press and on social media every week. A recent survey, reported on by The Financial Brand , revealed that nearly one-third of bankers believe that more than half of all banking transactions and interactions will be handled by bots within the next three to five years.

social media 60

social media Technology Survey Data 60

PYMNTS

MAY 18, 2018

based retailers. The team at meal kit firm Chef’d , for example, manages to win the most interesting play in a sizzly week, with grocery innovation that doesn’t just explore the “wheres” and “hows” of grocery buying, but also looks to change the “whos” and “whats.”

San Francisco 100

San Francisco California Operations social media 100

PYMNTS

OCTOBER 28, 2016

The Fed yesterday announced the formation of its Payments Security task force and has launched an online survey to collect comments on payment identity management, and data protection. That survey is open till Nov. faster – with 500 members)) and security (e.g. more and better (160). Amazon Stock. The culprit?

Google 100

Google Video social media Security 100