Celent Banking

OCTOBER 15, 2014

Celent recently surveyed about 100 North American banks and credit unions to understand the state of analytics adoption and the drivers behind its growth. The survey found that just 29% of responding financial institutions thought their organizations were highly data-driven. Well, that depends on what you mean by data analytics.

Survey 202

Survey Data Analytics Leadership 202

PYMNTS

MARCH 2, 2020

While retailers have to be concerned about comparative sales, consumer spend and ticket size, Christine Moorman , a Fuqua marketing professor and director of the prestigious annual CMO Survey , believes those should be only part of – not all of – the series of KPIs that drive any eCommerce or brick-and-mortar retail business.

Customer Experience 151

Customer Experience Retail social media Survey 151

PYMNTS

SEPTEMBER 17, 2020

17) unveiled plans for a new app aimed at helping small businesses that rely on the social media giant to hawk their wares and services to operate more efficiently online. The new app will provide small businesses to more easily manage their Facebook, Messenger and Instagram pages, Sandberg wrote. The company on Thursday (Sept.

social media 173

social media Survey Online Operations 173

PYMNTS

JULY 18, 2017

It also turns out the much-vaunted social media generation is less inclined to use social media than you’d think. Perhaps we should not be all that surprised at the findings, or that social media has a way to go before becoming banking itself becomes truly “social.”

Millennials 144

Millennials social media Survey Online 144

PYMNTS

FEBRUARY 25, 2020

As the report states, “We … find that a significant share of consumers are willing to bank with the institutions — financial or otherwise — that offer them the best spending and money management tools.”. And in surveys at least, they don’t exhibit much loyalty to FIs. Mobile Cards: Make or Break?

Mobile 153

Mobile Cards social media Survey 153

PYMNTS

JUNE 18, 2019

It’s partnered with feed management companies like Feedonomicas , Productsup and GoDataFeed to help businesses manage how their products appear in feeds. Pinterest’s rebranded partnership program comes as the social media company seeks to support more merchants on its platform, which lets people collect images on digital pinboards.

social media 115

social media Study Retail Customer Experience 115

Perficient

FEBRUARY 19, 2021

Indeed does a great job of breaking down the different roles management and leadership play in initiatives like team engagement: Leadership is often based on a mission, while management is often based on a specific task being completed. Management is more quantitative, while leadership is more qualitative.

Leadership 352

Leadership social media Survey Meeting 352

PYMNTS

SEPTEMBER 6, 2016

Let’s face it, data analysis can be a costly and time-consuming affair and can sometimes take weeks or months of scouring through troves and troves of data from a number of channels, like sales, surveys, customer reviews and social media, to even interpret how consumers might be responding to a certain brand or product.

Branding 100

Branding Meeting Management social media 100

FICO

JANUARY 6, 2022

As credit issuance, account management and collections enter the digital age, the opportunity for innovative experimentation is accelerated and made more complex by the wide range of data and decision points a digital platform enables. The importance of this was shown in a recent FICO survey. The Pillars of Experimentation.

Management 52

Management social media Customer Experience Strategy 52

Gonzobanker

JUNE 1, 2023

A recent Gallup survey notes 48% of Americans are worried about the safety of their money in banks. The strong Gonzo Bankers have managed through the short-term challenges of slowing deposit outflows, shoring up liquidity and capital positions, and communicating with customers. How worried are bank boards?

Capital 157

Capital Strategy social media Analysis 157

PYMNTS

MAY 20, 2020

European Union (EU) regulators want feedback from users and digital service providers before they craft new rules that could manage giant tech firms Google, Facebook, Amazon and Uber, Reuters reported. The news service reviewed the survey to be sent to the public, digital services providers and the EU member countries.

Regulation 131

Regulation social media Google Survey 131

PYMNTS

JANUARY 4, 2017

According to a recent survey by the Pew Research Center, 79 percent of U.S. To meet that goal, the shopping software company is focusing on improving the customer shopping experience through embeddable buy buttons and social media tools. Social media is a huge driver of traffic for a lot of our merchants,” Patricio said.

social media 128

social media User Experience Online Mobile 128

PYMNTS

APRIL 27, 2017

For their part, investment bank and asset management firm Piper Jaffray Companies conducts a semi-annual survey to track teen spending patterns, fashion trends and brand and media preferences. This time around, Piper Jaffray surveyed 5,500 teens with an average age of 16 from 43 different states in the U.S.

Millennials 104

Millennials social media Survey Video 104

NCR

NOVEMBER 29, 2016

The online review space has entered the social media era, and banks are struggling to catch up. Online reviews are social media. Most compliance departments treat online reviews as a form of social media, and the trend of customer intelligence has opened up a whole new way of understanding customers and building trust.

Online 40

Online social media Management Compliance 40

Accenture

OCTOBER 3, 2017

Based on this survey of over 2,000 consumers, it’s clear that online retailers, tech firms and social-media players face an uphill battle to convince consumers to allow them access to their financial data. Trust in online platforms and social-media companies as providers of payments services is low. So why not?

social media 151

social media Millennials Online Fraud 151

NCR

AUGUST 2, 2016

The online review space has entered the social media era, and banks are struggling to catch up. The theme on every bank’s social media manager is “compliance.” Online Reviews Are Social Media. Tools like ReviewTrackers can help banks manage, monitor and analyze online reviews.

Online 40

Online social media Management Compliance 40

PYMNTS

JUNE 22, 2020

The days of stopping by brick-and-mortar establishments to check out menus and sample food are long gone, replaced by scanning social media accounts, hashtags, user reviews and digital images before selecting where to spend hard-earned money. According to one survey, those that do respond typically do not do so in a timely manner.

Operations 156

Operations social media Online Survey 156

PYMNTS

APRIL 24, 2017

The rise in omnichannel B2B and B2C eCommerce has, for some companies, created a disconnect in the product content viewed by buyers and a lack in product information management across sales channels means money lost. The company released its new survey of 400 merchants and suppliers across Europe and the U.S.,

Survey 175

Survey social media Management Resources 175

PYMNTS

DECEMBER 20, 2017

This means making yourself available where your audience is comfortable, whether that’s the phone, a certain form of social media, or face-to-face. The Accenture 2013 Global Consumer Pulse Survey found that 58% of customers are frustrated with inconsistent experiences from channel to channel.

Branding 142

Branding social media Customer Experience Training 142

Independent Banker

OCTOBER 31, 2021

From mailers and e-newsletters to social media posts and events, there are countless ways to spread the word about your community bank and its offerings. In a 2019 Marketing Evolution survey, 37% of marketing professionals said their organization experienced wasted marketing spend—roughly 21 cents in every dollar.

Marketing 91

Marketing social media Video Community 91

FICO

AUGUST 28, 2020

Our recent survey found that only 40 percent of people are prepared to use username and passwords for security, while password management causes people real problems. You might use one system for managing OTPs by SMS and another for fingerprint recognition and a third for voice biometrics. Biometric Authentication.

Management 52

Management Security Cyber Security social media 52

PYMNTS

JANUARY 20, 2020

Outlook India recently reported that SMBs in the country are seeking a government initiative to require government departments and large firms to disclose details behind all invoices that are 45 days past due, with community social media platform LocalCircles leading the charge in an effort to improve local SMBs’ cash flow.

Payments 237

Payments social media Report Analysis 237

South State Correspondent

AUGUST 15, 2022

Line employees usually understand the importance of the customer experience, but managers and executives often do not place enough of a priority and devote enough resources to the effort of improving the total experience of the customer. It will be important to the organization if it is essential to management. Talk to Your Employees.

Customer Experience 195

Customer Experience Training Strategy social media 195

South State Correspondent

AUGUST 15, 2022

Line employees usually get the importance of the customer experience, but managers and executives often do not place enough of a priority and devote enough resources to the effort of improving the total experience of the customer. It will be important to the organization if it is essential to management. Who is not your customer?

Customer Experience 195

Customer Experience Training Strategy social media 195

Accenture

APRIL 17, 2017

Accenture recently survey 275 security executives to hear their views on the state of cybersecurity in the banking industry. The survey showed that most are confident about their ability to protect their assets and their customers from fraud, malware, and a host of other security breaches. Robot’ was banks.

social media 171

social media Survey Security Report 171

Social Assurance

OCTOBER 29, 2021

As the financial services sector continues to adapt to the massive digital disruption, our survey results showed some impressive statistics about Marketing and Compliance technology. According to our results, it was social media marketing, digital marketing, and UDAAP (Unfair, Deceptive, Abuse Acts, or Practices) compliance.

Compliance 15

Compliance Survey Marketing social media 15

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. Unfortunately, most banks don’t gather fraud data across payment channels or track “pre-crime events.”

Conference 195

Conference Payments Fraud Data 195

PYMNTS

DECEMBER 6, 2018

In its survey of 419 corporate finance professionals, Gartner found that most finance departments have plans to implement more than one of the top-nine emerging technologies by 2020. Integration of external data is also a key focus, cited by 27 percent of survey respondents to tie with AI and machine learning deployment plans.

North Carolina 124

North Carolina Survey Analytics Analysis 124

Jeff For Banks

JUNE 19, 2016

He cited a recent survey that found content marketing ranks as companies' most significant digital marketing trend for 2016. At a recent bank client strategic planning retreat, I pulled up my Twitter feed that had a sponsored tweet from Accenture Banking, directing me to a recent survey. But what about business customer acquisition?

social media 60

social media Chicago Google Survey 60

South State Correspondent

AUGUST 31, 2022

The advantage of using AI for document management in banking is threefold. Thus, if you are using document intelligence to review social media posts or survey results and a customer discusses “trouble opening an account,” the AI can infer that it is talking about a deposit account, not a loan or merchant credit account. .”

Training 448

Training Data Examples Taxes 448

Abrigo

MAY 24, 2016

Did you know that many of the daily maintenance and management activities in your firm can be handled more effectively with technology? Experts surveyed by Pew Research predict that by 2025, the Internet will become ‘like electricity’ — less visible, yet more deeply embedded in people’s lives. By Melinda Crump, Sageworks.

Technology 150

Technology social media Software Leadership 150

Abrigo

DECEMBER 8, 2015

Everyday Technology for Everyday Challenges: Free or Low-Cost Tech Solutions to Help Grow Your Business Description: Accounting and valuation firms require digital technology to power their websites, marketing efforts, customer surveys, meetings, and more. You can also use Join.me How do I get started?

social media 150

social media Leadership Meeting Resources 150

PYMNTS

APRIL 1, 2020

Melnyk , professor of operations and supply chain management at Michigan State University. GoodFirms surveyed more than 100 of the top eCommerce experts to determine the most effective tactics for small-scale online shops. “Why are we having such great shortages, and why can’t the system respond?

social media 216

social media Retail Michigan Strategy 216

PYMNTS

SEPTEMBER 12, 2016

The latest is a bot that integrates into Facebook Messenger, iMessage and Slack to help small business users manage their business. ” Xero recently surveyed SMEs and found that the vast majority are using platforms like text, social media and mobile messaging to connect with their clients.

Trends 100

Trends social media Survey Lending 100

PYMNTS

MARCH 6, 2020

The technology’s significance cannot be ignored, as a 2018 survey found that each company manages an average of 363 APIs. Social media networks’ APIs could collect users’ contact information for scammers’ targeted phishing campaigns, for example. Defending Against DDoS Attacks. percent of U.S.

Security 130

Security Survey System Strategy 130

Perficient

SEPTEMBER 9, 2020

Create a Content Roadmap and Management Systems. Setting expectations from the outset will ensure that your management team isn’t expecting results overnight when that’s not achievable. Behaviors: Buying Styles and Hesitations, Social Media and Technology Use. Know Your Audience & What Works.

Google 429

Google social media Branding Guidelines 429

PYMNTS

MAY 20, 2020

To enable businesses to more easily list their merchandise on its social media platforms, Facebook has unveiled Facebook Shops. As financial institutions (FIs) scramble to meet the rising demand for digital, Plaid is releasing a new solution to help banks manage and secure customers’ financial data.

social media 130

social media Payments Retail Data 130