Insights on Business

NOVEMBER 29, 2018

Operational innovation is vital in a highly competitive financial services sector, with a new community of digital banks and other firms vying for market share. Drivers for Operational Innovation. These terms look good on paper, but what do they mean in practice for operational innovation?

Operations 138

Operations Innovation Management Risk Management 138

Abrigo

MARCH 2, 2023

Banking technology decisions now affect future growth With the possibility of a recession, community financial institutions may consider a delay or cut in technology spending. Takeaway 2 According to Forrester data, firms pursuing technology-driven innovation grow three to four times faster than industry averages.

Technology 195

Technology Lending Community Software 195

PYMNTS

SEPTEMBER 14, 2020

Standard Chartered has announced the completion of the first cross-bank Letter of Credit (LC) transaction over blockchain, between Vietnam and Thailand, according to a report from FinanceFeeds. It was completed over the blockchain-based Contour network, which is an open industry platform and focused on digitizing trade finance.

blockchain 302

blockchain Report Operations Innovation 302

PYMNTS

DECEMBER 16, 2020

As FinTechs and other financial service providers drive commercial card adoption, virtual card technology becomes an increasingly popular focus of innovation initiatives, particularly as corporates demand solutions to support a remote workforce. Access Bank Taps Visa For SMB Debit Cards.

Cards 286

Cards Innovation Management Payments 286

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. The report offers an in-depth overview of 38 digital transformation service providers, offering valuable insights into the market landscape.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

PYMNTS

MAY 27, 2020

The COVID-19 pandemic is accelerating the pace of digital innovation across the financial sector, and credit unions (CUs) are no exception. Many CUs are investing heavily in new digital technologies to help serve their members during the COVID-19 pandemic, but not all innovations are successful.

ATM 243

ATM Innovation Meeting United States 243

PYMNTS

FEBRUARY 10, 2020

PSCU has appointed Denise Stevens as senior vice president and chief product officer, while Scott Young will head the product delivery leadership team as vice president of innovation, PSCU announced today (Feb. Stevens will oversee product delivery and management, as well as its innovation teams. Young will report to Stevens. “We

Innovation 210

Innovation Leadership Washington Cards 210

PYMNTS

MAY 9, 2019

In today’s digital economy, with shopping as easy as the tap of a finger on a smartphone screen, brick-and-mortar retail businesses have no choice but to innovate to keep and grow their clientele. At the same time, many consumer services firms recognize the value that specific technological applications can bring to their operations.

Innovation 197

Innovation Retail Survey Technology 197

Bank Innovation

JULY 16, 2018

Bank of America will invest about $75 million per quarter in technology from now through the rest of 2019, the bank reported in its earnings call today.

America 247

America Technology Innovation Report 247

PYMNTS

MARCH 17, 2020

The 2020 Credit Union Innovation Index , conducted in partnership with PSCU , found that over 20 percent of members would drop their current CU over lack of innovation. The share of CU members reporting they were willing to change primary FIs over insufficient innovation increased by 4.6 percent,” the report states. “The

Innovation 159

Innovation Study Operations Examples 159

PYMNTS

DECEMBER 3, 2020

Payment innovators are embracing the opportunities to mix payment rails old and new in search of business-to-business (B2B) solutions that can tackle longstanding friction. Visa confirmed this week that it is partnering with Circle Internet Financial, which operates the digital currency U.S. CardUp Mixes Rails To Enable Card Payments.

Innovation 220

Innovation Payments blockchain Resources 220

Abrigo

JUNE 9, 2020

Technology has enabled financial institutions to operate more quickly and efficiently, creating a better experience for customers. The integration with LaserPro connects directly to the institution’s core, allowing users to report on more than 260 fields.

Technology 195

Technology Lending Compliance Data 195

PYMNTS

SEPTEMBER 14, 2020

But the one thing that might work is taking a page from the innovation playbook that Netflix seems to have written and followed over the last 22 years. In 2017, Netflix was reported to have had as many U.S. Sales plummeted, and many restaurants reported losing 80 percent to 90 percent of their sales overnight.

Innovation 245

Innovation Video Course Meeting 245

Independent Banker

APRIL 30, 2022

Community bankers are embracing innovation like never before—with impressive results. But with so much emphasis placed on customer-facing products and technologies, innovating back-office operations can fall to the bottom of the priority list. Unbundle your end-to-end operations and conduct a SWOT analysis.

Innovation 91

Innovation Community Bank New York City Community 91

PYMNTS

JANUARY 14, 2021

Rho Technologies , the FinTech behind Rho Business Banking, has raised $15 million in a Series A round, according to a press release. The innovation will help make sure companies don't need multiple programs to handle these tasks. “We

Technology 168

Technology Capital Branding Innovation 168

PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs).

Innovation 148

Innovation Retail Operations Technology 148

Perficient

DECEMBER 18, 2023

By adopting a proactive stance and leveraging technological advancements, financial entities can navigate the regulatory landscape with greater resilience and efficacy. Legal Obligations and Regulatory Frameworks It is well-known that financial institutions operate within a complex web of laws and regulations.

Regulation 473

Regulation Compliance Exercises Guidelines 473

PYMNTS

NOVEMBER 25, 2020

Financial services providers have looked to solve these frictions using real-time payment tools, and their efforts are being realized as businesses and consumers alike grow more comfortable with new banking technologies. PYMNTS’ data revealed that many consumers are now seeking real-time access to their funds, with 35.2 About The Tracker.

Report 260

Report Trends Payments United States 260

PYMNTS

SEPTEMBER 10, 2019

Sometimes innovation in the commerce and payments space is a matter of a new technology or a new process. The eCommerce operator reportedly is leasing some 500,000 square feet of space in a three-story warehouse in Amazon’s hometown of Seattle, according to The Wall Street Journal. Robot Efforts. The company applied to the U.S.

Innovation 243

Innovation Seattle California United States 243

PYMNTS

DECEMBER 10, 2020

This month’s Deep Dive examines how mobile and contactless payment options are poised to reshape the corporate payments ecosystem as well as how virtual cards can help businesses adapt their operations to the digital-first payments ecosystem that has emerged. . However, the pandemic is marking a major turning point for payments innovation.

Operations 192

Operations Payments Cards Mobile 192

PYMNTS

MARCH 2, 2020

It’s really difficult, the banking ecosystem is not fast and that’s just reality,” Jim McCarthy, industry expert and former innovation head for Visa, told Karen Webster in a recent conversation. The Headwinds Creating The Innovations Gap . According to the latest edition of the Innovation Readiness report, only 22.3

Innovation 222

Innovation Data System Mobile 222

PYMNTS

APRIL 9, 2019

Retail innovation labs – incubators or tech hubs – aren’t confined to operations run by the likes of Amazon or Walmart. A new lab store from 7-Eleven underscores the innovation wave that is taking place in the convenience store sector of retail – a sector ripe for change, disruption and growth. stores with the innovation.

Innovation 155

Innovation Millennials Dallas Retail 155

PYMNTS

MARCH 4, 2020

The paperwork and delays that employee expenses generate can strain any business’s operations. This is why Paul Davis is turning to new technology, Floyd said. Bringing Innovation to a Traditional Industry. The firm is also deploying data analytics as well as fuel cards to improve its fleet management efforts.

Management 141

Management Technology Analytics Resources 141

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Banks must confront numerous fraud threats when they operate digitally, and some of the most pervasive are forms of identity fraud.

Security 213

Security Innovation Fraud Study 213

PYMNTS

JANUARY 22, 2020

Three words are driving dramatic technological changes in the fast food space: quality, convenience and speed. Restaurant operators are doing their best to satisfy those demands, spending billions on sophisticated, innovative solutions that improve experiences for customers who are dining in or ordering delivery or pickup.

Technology 146

Technology Operations System Cards 146

PYMNTS

NOVEMBER 9, 2018

The ascent of eCommerce and the digital tools that support it have made it easier — in both theory and practice — for retailers to not only see how consumers browse and what they buy (to analyze the entire path to purchase), but to get to know them in the same ways as those old-time general store operators who served small towns.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

OCTOBER 28, 2020

In the November edition of the Payments Orchestration Playbook , PYMNTS examines how payments orchestration is emerging as an effective way to help bring firms up to speed as they find their digital operations wanting. Adding new payment gateways and automating payments operations are only half the battle, however. About The Playbook.

Payments 257

Payments Report Operations United States 257

PYMNTS

MAY 4, 2020

He will be tasked with developing strategy, direction and comprehensive success of Mastercard’s operations across 53 countries in Europe. Barnett will join Mastercard’s Management Committee on June 1 and will report to Gilberto Caldart, president of international for Mastercard.

Operations 141

Operations Regulation Regional Retail 141

PYMNTS

SEPTEMBER 25, 2019

But as time passes and a new decade approaches – one that promises even higher levels of digital innovation and disruption – it’s becoming ever more clear that 5G mobile network technology will help power the so-called Industrial Revolution 4.0. Smart Factory Plans. Images and Robots. also doing the same. also doing the same.

Innovation 160

Innovation Texas Video Mobile 160

PYMNTS

OCTOBER 8, 2020

The deals sometimes concerned big players, including “some of the largest and most innovative companies in the world (e.g. Comparing it favorably to the first half of 2019, Feedzai says it closed deals in the U.S., EMEA, Asia and the Pacific and Latin America. And meanwhile, 35.7

Report 247

Report Fraud Risk Management America 247

PYMNTS

JANUARY 28, 2021

PSCU reported that the hike in mobile wallet credit purchases among its CUs’ members was nearly 48 percent by August 2020, while mobile wallet debit purchases climbed 22 percent during the same period. Thirty percent of CU members similarly expressed an interest in POS credit options, despite only 21 percent reporting awareness of them.

Innovation 187

Innovation Millennials Payments Mobile 187

PYMNTS

DECEMBER 31, 2019

These payment methods also frequently result in firms receiving transactions and associated remittances in various formats that range from emails and Excel files to paper reports. Manual AP processes can also be problematic for businesses that operate in multiple locations, as there can be confusion over which location is paying an invoice.

Innovation 153

Innovation Payments Survey blockchain 153

PYMNTS

DECEMBER 8, 2020

Nonetheless, Many FIs are looking to simplify and secure their onboarding procedures while also enabling customers to stay safe during the pandemic, leading them to seek out innovative technologies to do so. Brazil-based facial recognition and identification technologies provider Acesso Digital recently reported that more than 5.2

Video 211

Video Report Meeting United States 211

PYMNTS

SEPTEMBER 29, 2020

The pain points that accounts receivable (AR) teams most commonly experience can be boiled down to three underlying and related problems: continued reliance on manual AR management practices, and the resulting lack of speed and high operating costs associated with managing receivables. Reliance on manual processes has far-reaching effects.

Data 303

Data Innovation Survey Management 303

PYMNTS

APRIL 24, 2020

Some have added support for in-branch digital technologies such as video banking screens and upgraded ATMs to minimize in-person contact while making sure customers’ needs are met, for example. Shifting In-Branch Operations. Digital Technologies Under COVID-19. British FI Nationwide U.K. British FI Nationwide U.K.

Technology 248

Technology ATM Video Tools 248

CFPB Monitor

MAY 24, 2019

The OCC’s Semiannual Risk Perspective report focuses on key issues that pose threats to bank safety and soundness and legal compliance. Among such issues discussed in the Spring 2019 report , which generally reflects bank data as of December 31, 2018, are risks arising from financial innovation and new technologies.

Innovation 68

Innovation Report Compliance Risk Management 68

PYMNTS

NOVEMBER 6, 2018

Innovation Challenges. Payments innovation, for starters, is an alien concept for many travel service providers, especially in the U.S. The PYMNTS-Amadeus research found that only 15 percent of all travel companies have attempted new payment innovations over the last three years, let alone succeeded. Innovation Willingness.

Innovation 177

Innovation Payments Industry Study 177