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How Innovation Priorities Are Evolving for FIs

PYMNTS

But how much are FIs really investing in blockchain and artificial intelligence (AI) compared to more foundational innovations? The latest Innovation Readiness Playbook looks at where FIs have been focusing over the past three years and what their plans are for the near future. When asked about specific innovations, 56.1

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What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 3 of 3)

Perficient

Explore our Strategy and Consulting practice to learn how we’re partnering with CX leaders to meet unforeseen challenges and enable change as never before. They must ensure that their organizations have the empathy, agility and alignment to act. Perficient: Digital Strategy Experts.

Meeting 309
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Design Matters: Data Analytics Take Lead In Designing User Experiences That Drive Sales

PYMNTS

As digital analytics firm Air360 Founder Florent Defontis told Karen Webster in a recent conversation, the trouble is that what a user experience (UX) designer likes is often very pretty and elegant, but that doesn’t necessarily mean an easy experience for the user. Knowing What You Don’t Know . Developing Data-Driven Design .

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Perficient Named a Major Player in Two Global IDC MarketScape Reports

Perficient

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. ” What Does This Mean for Our Clients? .”

Report 251
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7 Takeaways: “How GM Financial Elevates the Customer Experience With Journey Science”

Perficient

Institutions are challenged to meet customer expectations and maintain their edge with competitive industry pressures because their outlooks are often skewed by vanity metrics, siloed views, limited access to analysis, and a lack of actionable data. It is essential to innovate and experiment. customer service).

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Personalized Marketing: What Banking Customers Really Want

Perficient

They want to have meaningful relationships with technology partners who will bring innovative ideas and proven experience to the table. However, according to research , sixty-five percent of advisors who generate leads through a website still find it ineffective at meeting growth targets.

Marketing 294
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Driving innovation in risk management: Financial risk APIs designed and engineered for the cloud

Insights on Business

These include: The capability to scale compute resources up and down to meet demand. This allows for new innovative operating models such as an SLA that says: “run my risk simulation in 4 hours, regardless of the size.” However, the cloud offers many compelling advantages over traditional technology platforms.