Remove How To Remove Management Remove Operations Remove UX
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Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital. When a bank operates this way, the focus tends to be around operational uptime, security, and incident management while insufficient attention is given to the end-user customer experience.

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Driving innovation in risk management: Financial risk APIs designed and engineered for the cloud

Insights on Business

While other industries are moving beyond the use of the internet as a communications channel and deploying business applications on the cloud, most of the core banking applications still run inside company-owned and managed data centers. However, the cloud offers many compelling advantages over traditional technology platforms.

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Is a Zombie Core Eating Your Bank’s Brain?

Gonzobanker

Being on a zombie core doesn’t have to end in an apocalypse, as long as you know how to manage the system – and the vendor. Just as body parts slough off zombies, experienced developers, support staff, account representatives and management have left the zombie cores, resulting in continued declines in support levels.

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The BaaS Gold Rush is On

Gonzobanker

However, if BaaS is ever going to enhance shareholder value, bankers need to ensure they have the strategic focus, operational savvy, and execution commitment to do it right. infrastructure and the capacity to manage a BaaS strategy to significantly complement the core business. capacity for integrations to scale with growth.

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15 Ways We Are Using ChatGPT in Banking

South State Correspondent

How Bankers Will Use This Amazing Tool Bankers can use ChatGPT in various ways to improve their productivity, operations, and customer experience. How should I pitch treasury management services? How would a lawyer like to be notified that we have placed a hold on their checking account?

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In Retail, Are Rewards Their Own Reward?

PYMNTS

Retail is a dog-eat-dog world, operating at times on the thinnest of margins. And of those 500 users, 38 percent said card usage is driven by how much cash they have on hand; another 25 percent said their choice to use plastic is driven by the rewards that come with those chosen payment methods. credit cards, 1.3 debit cards and 1.3

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11 Commandments of Digital Banking: The Customer Journey

FICO

You need to establish a learning culture where you can rethink the way your organization operates. In fact, thoughtfully designed points of friction can be extremely valuable for managing risk and making customers feel safe. Small UX improvements (like real-time address lookup) can have a big impact on customer experience.