PYMNTS

OCTOBER 23, 2017

Although some customers ( millennials : cough, cough) may value convenience above all else, that youthful sense of fiscal invincibility does not extend to their elders, who place a higher premium on transaction security. Millennials may be less concerned with risk. Staying involved is just as important as spending money.”.

UX 116

UX Security User Experience Millennials 116

PYMNTS

MARCH 24, 2020

So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? Understanding why consumers are frustrated with their apps is one thing; Improving their UX is another.

UX 150

UX User Experience Survey Meeting 150

BankNXT

DECEMBER 5, 2016

Shaun Weston talks to Sarah Clark from Mitek about mobile security and the habits of the millennial generation when it comes to mobile financial services. Sarah Clark from Mitek on millennial habits and mobile security on BankNXT.

Millennials 40

Millennials Security Mobile User Experience 40

PYMNTS

JUNE 4, 2020

The expert added that these changes aren’t just reaching millennial and digital-native consumers, but also “my 80-year-old parents. That’s putting pressure on FIs at a time when they’ve already seen flash-fraud rates and chargeback disputes dramatically increase. It’s not just about digital self-service.

Mobile 141

Mobile UX Cards Payments 141

PYMNTS

OCTOBER 13, 2016

According to Media and Services UX, (MSX) group at Strategy Analytics, three-quarters of mobile payment users in China do so in physical stores daily. Digital Currency – Millennials Just Aren’t That Into You. The added value for them is convenience, speed, and discounts, according to PRNewswire. .”

Mobile 100

Mobile Payments Apple Samsung 100

Gonzobanker

DECEMBER 20, 2019

The workplace a millennial will most confuse with Silicon Valley – Live Oak Bank in North Carolina. Even with worries around an allegedly discriminatory algorithm, Silicon Valley UX met big bank Wall Street money in slick onboarding that has our attention. Sorry Millennials, you are now so yesterday like GenX and the OK Boomers.

Idaho 148

Idaho Conference Data Marketing 148

FICO

FEBRUARY 12, 2023

That said, customers have increasingly high standards and you only have a short amount of time to impress them (especially Millennials). Small UX improvements (like real-time address lookup) can have a big impact on customer experience. People want to master their financial lives and they want engaging content that teaches them how.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52