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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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Beyond Mobile Banking, Giving (Alexa’s) Voice to Financial Lives, Naturally

PYMNTS

How to bring mobile banking to the realm of the spoken word – beyond the mere recitation of account data, beyond call and response? Ideally, those actions should run the gamut of transactions and financial services, across payments and cards. Thus, upon download, users are guided through the process.

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Citi Teams With Cachematrix To Revamp Online Investing Experience

PYMNTS

The world is moving toward better technology, simpler design and instant access to data and automated analytics,” said Mark Smith, Citi Global head of liquidity management services, treasury and trade solutions. “We Cachematrix is excited to power Citi’s Online Investments portal with our best-in-class financial technology.

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The Non-Traditional Bank

Jack Henry

Providing a viable online and mobile solution has been the recent focus for most FIs fighting to compete. The article outlines the move companies like Facebook and Google are making to position themselves to get into the $60 billion worth of mobile payments (by 2017). What is your mobile strategy?

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Evolution through digital reinvention in banking

Insights on Business

The next evolution facing banking institutions is taking place in the digital reinvention of our current and future technologies. To do this, they will need to deploy new technologies and release the latest digital tools in ways that support scalable growth and sustainability. The Banker Technology Projects of the Year Awards 2017.”

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Visa, Wave Team To Bring Instant Payouts To Micropreneurs

PYMNTS

The Wave financial technology platform, he said, at base, is designed to handle the bookkeeping and tax complexities for its micro-merchant customers as they generate invoices and collect funds. That is the reality of what customers want in terms of user experience.”. That is a game-changer for the little guy.”. “I

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NCR Unveils Business Banking Mobile App

Fintech Labs Insights

If you are a community bank or credit union, then there’s a lot to like in the launch of Business Banking Mobile from NCR. The app brings the SaaS banking services platform to the mobile channel, giving small-and-medium FIs the ability to offer their business customers a range of services via iOS and Android devices.

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