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Survey: 88 percent of people still favor an in-person banking experience

Abrigo

Even as technology moves banking into a more mobile experience in the more immediate future, a new survey indicates that most people still want the option to be able to walk into a branch of their bank or credit union if necessary. The ability to discuss special options with a banker was also important to 31 percent of those surveyed.

Survey 150
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More Mobile Banking Does Not Make Customers Happier

Bank Innovation

Here’s a riddle: Does more mobile banking make consumers like their financial institution? That according to a new survey released today by Fiserv, the financial technology company. The answer, alas, appears to be no.

Mobile 150
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Digital-First Banking Branches Out

PYMNTS

We’ve all heard that millennials, for example, think of bank branches as a vestiges of another century with little relevance to their financial lives. Even millennials, who heavily lean on remote banking, still visit physical bank locations for more complex functions like loan applications” monthly. Turns out that’s inaccurate.

ATM 191
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Does Anyone Outside PR Firms Think Surveys Are Newsworthy?

Tech and Finance

In a recent blog at Articulate Communications I wrote about the number of surveys that public relations firms send out, and how useless many of them are. I just reviewed my Inbox to see what the recent evidence is…the results are below and include six surveys I have received so far today.

Survey 28
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Transformation Time Bomb?

Independent Banker

Three ways millennials could accelerate FinTech trends in 2016. When it comes to finance, millennials are a generation known to be conservative in spending and distrustful of financial institutions. Thus, it’s not shocking that millennials are a driving factor in the growing financial technology, or FinTech, movement.

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Getting Mobile Ready

Independent Banker

Research and everyday observation show how consumers are increasingly using mobile technologies. A consensus says that the future banking customer relationships—particularly for millennial consumers—will orbit to one degree or another around mobile technology. s entry into the payments business with Apple Pay.

Mobile 105
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Is a cashless future all that it seems?

NCR

The most recent headlines reference a survey undertaken by Starcom in UK into consumer perception of cash use. When looking at the detail of the survey (which was of 1,500 UK consumers), 73% of respondents “don’t expect to be using cash in 5 years”. One headline claimed that “ A third of Brits expect cash to be extinct by 2031 ”.

ATM 40