Insights on Business

NOVEMBER 12, 2018

Reading the paper, you will see how new artificial intelligence (AI) capabilities, enhanced user experience (UXD), and data-driven analytics informed by regulatory expertise are enabling businesses around the world to redefine governance, risk and compliance across the organization. Empowering the first line of defense.

Compliance 107

Compliance Technology User Experience Analytics 107

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? AI is poised to make a profound impact on the banking sector,” Ariff Kassam , chief technology officer at NuoDB, told PYMNTS. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

JANUARY 22, 2019

At the World Economic Forum in Davos, Switzerland, executives of PayPal and Mastercard touted partnerships between financial technology companies and banks as a positive way to gain customers’ trust and innovate new ways for customers to interact with their finances. On Tuesday (Jan.

Fintech 194

Fintech Apple User Experience Examples 194

PYMNTS

JULY 27, 2020

It’s a landscape that has created an opportune environment for technological innovation. But how can a five-year-old digital native really stack up against companies that have been operating for decades — or even centuries?

Innovation 247

Innovation User Experience Industry Fraud 247

PYMNTS

MARCH 26, 2020

As Davis noted, larger banks, including regional players, tend to have their own technology platforms — and direct integrations into their own networks — to enable mobile and contactless payments. They are not always fast followers of newly introduced products and services from their larger banking brethren who operate on a national scale.

Community 247

Community Community Bank Mobile Cards 247

Insights on Business

JUNE 4, 2019

Digital technology has no doubt, over the last decade, revolutionized and completely transformed customer behavior as well as redefined how businesses interact with their customers. Technological advancements have impacted almost every profession and it hasn’t left the sales world behind.

Technology 105

Technology social media Management Groups 105

PYMNTS

NOVEMBER 19, 2020

This shift has prompted many eateries to rely on emerging tools like artificial intelligence (AI) to better manage various aspects of their operations as consumers transact remotely. The technology is also credited with helping them meet diners’ demands for seamless purchasing experiences as well as enabling them to battle fraud. .

Boston 200

Boston Fraud Meeting Mobile 200

PYMNTS

SEPTEMBER 30, 2020

To do so, the sector will need to implement modern technologies that drive efficiencies while creating experiences that employees value. Dealing with an aging workforce, attracting new talent and trying to do more with less is enabled by modern technologies.”. These two challenges are intrinsically related, as Cairo explained.

Resources 244

Resources User Experience Tools Technology 244

PYMNTS

OCTOBER 6, 2020

For example, Chime CEO Chris Britt recently said that unlike traditional banks that earn money off of fees and interest from loans, his company’s profits come mostly from card usage. unveiled its next generation of operating software for ATMs, designed to integrate the now decades-old cash-dispensing machines into the digital age.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

NOVEMBER 23, 2020

The technology enables more intelligent decisions when it comes to identifying and predicting fraud by providing a meta analysis of attacks, allowing QSRs to create fraud profiles and determine where threats may be located. That’s the level of digital engagement users now expect from MOA.

Mobile 289

Mobile Boston Fraud Colorado 289

Perficient

AUGUST 20, 2020

For example, match up your priority market areas against the competitive market picture to see if there are top priority areas for you that also happen to be weak points for your competitors. Weak Site Architecture and Interlinking: Not only are these essential to good user experience, but they are also crucial for SEO.

Google 452

Google Examples Trends Tools 452

PYMNTS

MARCH 6, 2020

That’s even more true for community banks, which lack the resources larger FIs have to support modernization initiatives and technology investment efforts. “The technology transformation that has taken place in the last 10 or 20 years has put a strain on many community bankers,” he told PYMNTS in a recent interview.

Community Bank 173

Community Bank Community How To Lending 173

PYMNTS

DECEMBER 18, 2020

In the face of the global pandemic, restaurant chains have had to alter their service operations to accommodate social distancing requirements and the new normal as we know it. Today, customers of restaurant chains place food orders through quick-service restaurant (QSR) websites, mobile apps or via third-party delivery platforms.

Study 144

Study Mobile User Experience Innovation 144

Perficient

AUGUST 30, 2022

Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. Once the Roadmap and team objectives are established, stakeholders should work with information technology partners to identify high-level solutions. for the backend and front end will be identified based on the Roadmap.

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

FEBRUARY 21, 2019

Financial technology firm Green Dot , which made its name on its prepaid debit card solutions, is ramping up its focus on Banking-as-a-Service (BaaS) after posting $14.3 The Intuit BaaS offering is one example of that focus, Green Dot Chief Revenue Officer Brett Narlinger told Karen Webster earlier this month.

Taxes 188

Taxes User Experience Cards Operations 188

PYMNTS

NOVEMBER 13, 2018

It’s advanced enough (even if still in early stages) that one can see how cars and trucks outfitted with the latest software, integrated with the latest payment and commerce tools (including voice-assistant technology), can one day become actual extensions of consumers’ homes, which are also getting smarter. New Platform.

Course 174

Course Software User Experience Technology 174

PYMNTS

MAY 20, 2020

Many of us are buying goods or services (streaming media, for example), that were not on the radar before. Some merchants, operating primarily across offline channels, have had to go digital in a hurry. The limits of operating budgets and top-line pressures mean merchants must do more with what they have. Permanently.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

JULY 30, 2019

While the company may be operating in a different market than the U.K., Those opportunities are particularly impactful in an era of banking where customer service and end-user experiences are often the defining factor of whether a customer is loyal or not. Europe, U.S. Finding Financial Inclusion.

User Experience 122

User Experience America Analysis Industry 122

PYMNTS

OCTOBER 7, 2019

One of the latest examples of that comes from General Motors (GM), which plans to add Google apps capability to its cars in 2021, according to a report. In 2017, GM began shipping vehicles with the Android Automotive operating system (OS), starting with integration in the Cadillac CTS, then expanding to other cars.

Google 159

Google Software User Experience Examples 159

PYMNTS

OCTOBER 29, 2020

This rapid expansion has created an unprecedented need for merchants to optimize their payment operations in a way that is cost-effective and has the potential to enhance user experience. It is therefore critical for businesses to realize that managing payments operations is not a one-step process but an ongoing conversation.

Payments 109

Payments Analysis Operations Resources 109

PYMNTS

APRIL 17, 2019

The new, faster mobile network technology is a big part of the plans for many commerce and payments operators, even though specific use cases have been only slowly emerging as the technology and the devices to support it are deployed. They plan develop new business models and services centered around 5G technology.

Retail 199

Retail Apple Samsung Conference 199

PYMNTS

APRIL 16, 2019

While brick-and-mortar stores can employ customer retention strategies, kiosk and vending machine operations don’t always have the same tools available. There’s a lot of complementary technologies that are being offered today that can be incorporated into the whole self-serve or unattended retail system,” he said.

Retail 162

Retail social media Mobile User Experience 162

PYMNTS

SEPTEMBER 6, 2018

corporate expense management solutions provider Fraedom , which was recently acquired by Visa , will be providing its commercial card technology to U.S.-based “Our new suite of commercial card services will enable them to achieve enhanced operational efficiencies and help ease customers’ day-to-day needs.”

Management 100

Management User Experience Cards Mobile 100

PYMNTS

DECEMBER 11, 2019

As the open banking business model permeates into the B2B financial services market, FinTechs and traditional financial institutions continue to find new use cases for API integrations and connectivity to elevate the business-user experience. and beyond to introduce a range of new products and services for the SMB user.

Fintech 132

Fintech Groups Data Strategy 132

PYMNTS

JULY 7, 2020

John Diamond, president and chief operating officer of SMB alternative lender Revenued , recently told PYMNTS that the industry may see some repeat patterns in the months and years ahead that the sector saw 10 years ago.

Lending 171

Lending Industry Fintech UX 171

PYMNTS

JANUARY 14, 2021

Retailers made all sorts of quick pivots to their eCommerce sites as the pandemic unfolded, but in-store legacy technology proved to be an obstacle for many of them. As COVID-19 has demonstrated, many retailers struggled to move fast enough to create sustainable operating models for curbside pick-up, contactless delivery and more.”.

System 189

System Retail US Data 189

PYMNTS

SEPTEMBER 9, 2019

And those payments, at least in general, are following larger consumer trends when it comes to methods and technology. One of the ways that these websites are able to differentiate is through user experience. A key part of user experience is payment speeds. Lack of confidence will lead to lower tax revenues.”.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

JANUARY 30, 2018

No one truly knows exactly where and how blockchain technology will make the greatest impact. In an interview with PYMNTS, Jeffrey Wheat, global director of Cyber Operations , said the testing of blockchain-based software is just as critical to software developers as it is for the companies using these tools.

blockchain 144

blockchain Security Software Tools 144

PYMNTS

SEPTEMBER 25, 2019

Among the biggest ongoing challenges and opportunities in payments – and a trend that will hold well into the 2020s, which are just about to start – is using mobile technology to bring more consumers into the formal financial sector. One recent example comes from Kuda , Nigeria’s first digital-only bank with a standalone license.

How To 130

How To Lending Digital Banking Examples 130

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. It’s not that they don’t understand the technology or that it’s too cumbersome. from a pricing perspective,” she said.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

JANUARY 24, 2020

Healthcare reimbursements are a prime example of an important business function stuck in a paper past. Mastercard teamed up with Galileo Financial Technologies to do the same for freelancers. It’s a big hit with users. Like when JPMorgan Chase & Co.

Video 132

Video User Experience Payments Study 132

Perficient

AUGUST 31, 2020

Here are some examples: Call Deflection Strategies. Call deflection and self-service are increasingly important, given longer wait times and more customers looking for similar information due to disruptions in normal business operations. Customers are often surprised at how quickly they can experiment with new user experiences.

Innovation 369

Innovation Video Strategy Customer Experience 369

PYMNTS

JANUARY 30, 2020

In an interview with Karen Webster, Robert Butler , president of payments technology platform Payrix , illuminated the various degrees of risk that confront these providers — and how technology, with a dash of human interaction, can help mitigate at least some of those risks. Risks for Merchants — and Providers. The Partnerships.

Payments 143

Payments Software Management Technology 143

PYMNTS

MARCH 25, 2019

At the same time, payments technology is advancing in the shared economy world, providing a counterforce of sorts. And investors are still pouring capital into companies operating in the sector. Compliance and regulatory issues remain top of mind, of course, but so does the overall experience of both buyers and sellers.

Los Angeles 135

Los Angeles Payments San Francisco Chicago 135

PYMNTS

JUNE 10, 2020

According to the report, 82 percent of those between the ages of 18 and 24 bank exclusively through mobile channels, for example. Digital’s appeal to younger users has not been enough to push all FIs to offer comprehensive mobile banking services, however.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

OCTOBER 18, 2017

The question applies to financial institutions of all sizes and is especially germane to smaller banks and credit unions, firms which do not have the deep pockets or the technology of larger banking compadres and FinTechs. Technology on its own has no standalone, distinctive value. What of regulation?

Innovation 140

Innovation Compliance Community Bank Strategy 140