PYMNTS

FEBRUARY 1, 2017

These are tough times to be tangible — as in brick-and-mortar, in retailing at least. The physical retailer is constrained by square footage, the hybrid retailer joining on an eCommerce platform less so, especially with the drop shipping. The upshot is that, through the drop-ship model, they do not need to hold more inventory.

Online 100

Online Retail social media Branding 100

PYMNTS

MARCH 17, 2020

Shopping has always been highly visual , and online shopping is no different. eCommerce’s rise has only made designing retail showrooms more complex, however. Merchants need to bridge this gap as digital connectivity pushes the retail world’s boundaries. The Rise of Visual Search.

Retail 143

Retail Millennials Tools social media 143

PYMNTS

OCTOBER 22, 2020

Retailers in this space are also beginning to offer more payment methods and shopping channels, and the ongoing COVID-19 pandemic’s effects on consumer behaviors is partly driving this shift. Providing diverse payment methods is therefore becoming as essential to retailers’ success as offering expansive product lines. consumers in May.

social media 200

social media Retail Online Mobile 200

PYMNTS

MARCH 18, 2020

In normal times consumers look for three things from a retailer: price, product and location. In fact, a pre-crisis PwC report showed that 14 percent of respondents said trust in a brand is the number one reason (other than price) why they shop at a retailer. What do consumers want from retailers now?

Retail 153

Retail Branding social media Online 153

PYMNTS

JUNE 8, 2020

With a need for social distancing in the coronavirus era, businesses are seeking ways to restrict traffic through appointment-based systems for physical retail. GlobalData Managing Director and Retail Analyst Neil Saunders said in an NRF blog post that the situation provides an opportunity to experiment with new ways of selling.

social media 141

social media Retail Examples System 141

PYMNTS

SEPTEMBER 28, 2020

Saudi Arabia and the United Arab Emirates are attempting to square away increasing consumer use of online channels with their privacy and banking standards. Why Pandemic-Driven Online Payment Spikes Are Pushing Middle Eastern Regulators To Confront Privacy Questions.

Online 151

Online Report Payments Regulation 151

PYMNTS

DECEMBER 15, 2020

Keeping consumers invested and engaged is an eternal challenge for retailers. Merchants must constantly reevaluate their customer-targeting efforts to suit the latest commerce developments, and many are pivoting from brick-and-mortar advertising to focus their outreach online or via social media channels.

Payments 236

Payments social media Branding Study 236

PYMNTS

JUNE 14, 2019

In a new PYMNTS interview, Chavez talked about bringing more online efficiencies to pet ownership. Pet retail is among the fiercest battlefields for both brick-and-mortar merchants and eCommerce operators. One example comes from Walmart. The retailer plans to bring its number of clinics to 100 from the current 21 in operation.

social media 194

social media Retail Community Mobile 194

PYMNTS

FEBRUARY 11, 2019

Amid great technological change, health and beauty retailers are developing strategies to drive innovation. In some cases, retailers are using social media tools such as Instagram to post promotions and product tutorials — or interact openly with consumers about their offerings. Just under half — or 45.9

Innovation 166

Innovation Retail social media Apple 166

William Mills

FEBRUARY 25, 2016

Social media is no longer the shiny new toy in the PR and marketing toy box. Today, financial providers and FinTech firms alike know they must integrate social media into their communications strategies. For many FinTech companies, social media serves primarily as a source for leads.

social media 40

social media Training Tools Video 40

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. The customer experience online has dozens of critical elements. The digital shift is definitely on.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

MAY 5, 2020

As retailers contend with the continuing COVID-19 crisis and the inevitable resettling of the business, one of the most popular pieces of advice has been to reformat existing stores. For example, some might consider trying experimental pop-up locations. I think that phenomenon has been aided by social media.

Retail 150

Retail New York City New York social media 150

PYMNTS

JANUARY 14, 2021

More than half of consumers find it difficult to locate relevant information on their banks’ websites, for example, a problem that led many to seek assistance in physical branches. Rich media content such as on-demand video, meanwhile, is an appealing tool for accessing relevant, targeted information for nearly half of consumers.

Video 224

Video social media Millennials Data 224

PYMNTS

JANUARY 23, 2020

And retail and commerce-related payments are certainly a big part of that trend. It’s not just the direct selling of products to consumers that matters when it comes to cross-border retail. Several retail and retail-related trends are at play with this funding announcement. Importance of Logistics and Payments.

Retail 151

Retail social media Branding Trends 151

PYMNTS

JUNE 14, 2019

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. The study came up with Reputation Scores, measured on a scale of 100 to 1,000, based on online reviews, accurate listings, social media, search results and customer engagement.

Retail 103

Retail Study Online Mobile 103

PYMNTS

DECEMBER 15, 2020

GoDaddy was interested in Poynt because of the digital shift in payments due to the pandemic, as well as in-person and online shopping converging more all the time, the release stated. The deal is expected to close in the first quarter of 2021. He said a business could do both, and that they didn't have to be competitors.

Technology 337

Technology Payments social media Software 337

PYMNTS

DECEMBER 10, 2020

“So it’s no surprise that Instagram is making moves to replicate TikTok’s most popular features — especially in areas where TikTok hasn’t already amassed a strong foothold, like Brazil,” says social media fan site Later. “In In practice, that means turning customers into influencers via a social selling technology platform.

social media 257

social media Video Branding Online 257

PYMNTS

JANUARY 29, 2018

Online grocery sales are a booming business, with the eCommerce segment expected to make up 20 percent of all grocery sales by 2025. Kroger, for example, plans to spend $9 billion over the next three years to modernize, according to the PYMNTS.com Omni Usage Index. Some grocers like Stop & Shop have their own loyalty programs.

Retail 126

Retail social media Examples Marketing 126

PYMNTS

FEBRUARY 20, 2018

Alibaba and Tencent , which are locked in a battle to win over consumers, have invested more than $10 billion in retailers since the beginning of 2017. As a result, retailers are taking sides, CNBC reported. By working with Alibaba and Tencent, merchants can access payment systems and logistics services — as well as Big Data.

Retail 100

Retail Big Data social media Atlanta 100

PYMNTS

AUGUST 17, 2016

Pixlee , a San Francisco-based startup, allows retailers or brands to market directly to customers by using their own photos through curating them from social media or having the customer directly submit them for use, which the company says leads to a more authentic and engaging shopping experience for consumers.

San Francisco 100

San Francisco Retail social media Marketing 100

PYMNTS

JUNE 1, 2020

Starting Monday (June 1), users of the San Francisco-based image sharing social media service can tap the camera in the search bar and snap or upload a photo to see the “Shop” tab with similar products. Each product found will link to the checkout page on the retailer’s site, per the company’s announcement. “The

San Francisco 138

San Francisco social media Online Retail 138

PYMNTS

NOVEMBER 16, 2020

Group Seeks to Block Maryland Online Advertising Tax. At issue is the eCommerce retailer’s parallel responsibility to third-party merchants as an online shopping ecosystem and to itself as a competitor on the platform with rival products. Maryland legislators ratified the tax earlier in 2020, but Gov.

Maryland 151

Maryland Taxes Online Groups 151

PYMNTS

OCTOBER 19, 2018

In the webinar, entitled “ 5 Ways Fraudsters Fake IDs — And How Your Face Can Stop Them ,” Trilli not only offered an up-to-date primer on the latest criminal techniques to steal online data and identities, but gave practical and hopeful advice on how to prevent much of that fraud, even as the people behind it keep raising their game.

Fraud 189

Fraud Online social media Software 189

PYMNTS

SEPTEMBER 9, 2020

Regardless of what happens with the sale of TikTok, social commerce could become a retail factor to reckon with in Q4, and is definitely ready for its close-up in 2021. In fact a new report puts the global market for social commerce at $89.4 billion this year and says it will reach $604.5

Marketing 209

Marketing Report social media Course 209

PYMNTS

DECEMBER 17, 2020

At a time when the coronavirus has sent record numbers of consumers online instead of to the mall, livestreaming is filling the social vacuum. There’s no better example of the trend’s proliferation than Walmart and TikTok , which on Thursday (Dec. 17) announced a “first of its kind” event scheduled for Friday, Dec. 18 at 8 p.m.

Trends 203

Trends Video social media Los Angeles 203

PYMNTS

OCTOBER 9, 2020

“Social commerce is growing rapidly, and every day social media companies are adding new capabilities to support this growth. For retailers, the opportunities are apparent, but to truly succeed they must find ways to make the shopping experience live, interactive and seamless,” said iKala CEO and Co-Founder Sega Cheng.

Branding 221

Branding social media Video Strategy 221

PYMNTS

JUNE 4, 2019

Consumers might feel creeped out by all those hyper-precise and personalized ads on social media, but how many would mind – really mind – if, because of predictive eCommerce technology, their stocks of toilet paper never ran out? Amazon is not the only operation interested in this area of retail.

Retail 132

Retail Course social media Analytics 132

PYMNTS

AUGUST 3, 2020

Innovation has been a welcome development for retailers in the pandemic. The store marks a new chapter in retail technology, social retail and social currency all at the same time. Through the social experience, customers can access store tours and learn about products. eMarketer estimates that 11.6

social media 125

social media Retail Innovation Branding 125

PYMNTS

MAY 11, 2018

That’s one of the driving ideas behind a new service that Marriott International recently launched for Chinese travelers going overseas — a service that also helps to demonstrate how the country’s growing tourist class is changing payments and retail. Last year, the U.S.-based Expanding Payment Methods. So is WeChat.

Retail 129

Retail Payments social media Mobile 129

PYMNTS

FEBRUARY 5, 2020

How that will affect merchants’ online promotional activity hangs in the balance. As we know, mostly anonymous corporations have been collecting consumer data online for years, usually without explicit permission, selling it or using it for ad retargeting and personalization. That’s a bad moon rising for some Big Data operators.

Google 288

Google Data Regulation social media 288

PYMNTS

APRIL 28, 2020

Brands are finding new ways to get in front of their customers as standard outlets like news and social media are loaded with misinformation and just plain disturbing news. As Timlin alluded to, the eCommerce consumer journey is changing and retail needs to change with it. For example, U.K. championships. “We

social media 141

social media Branding Examples Marketing 141

PYMNTS

JANUARY 17, 2020

Some have become so popular that they even have fan pages on social media platforms. For example, the approximate 35,000 members of Facebook group Afterpay Obsession discuss BNPL purchases’ benefits. Global retailers’ average mobile cart abandonment rate is approximately 86 percent, according to some studies.

Mobile 130

Mobile social media Retail Study 130

PYMNTS

JUNE 17, 2020

Clienteling is familiar to any retailer who wants to stay in touch with their most valuable customers. Several companies rolled out social media connectivity apps to keep customer relationships alive for non-essential brick-and-mortar retail. But it too is now making the shift to Digital 3.0

Retail 141

Retail social media Branding Online 141

PYMNTS

MAY 3, 2019

Facebook has been meeting with financial firms and online merchants as it makes plans to launch its own cryptocurrency-based payments system. The company is reportedly developing a checkout option that would allow consumers to use their Facebook log-in credentials as a payment method when shopping on the site or with other online merchants.

Payments 181

Payments social media cryptocurrency Bitcoin 181

PYMNTS

AUGUST 10, 2018

At first glance, 2018 is shaping up to be a year that has brought meaningful consumer, regulatory and legislative backlash against lax online privacy. social media users are “very confident” that those platforms would protect users’ data, according to Pew — with 64 percent calling for more regulation of online advertisers.

Online 101

Online social media Baltimore Data 101

PYMNTS

JULY 16, 2019

Banks are innovating their application programming interface (API) platforms to allow for more third parties, while online merchants are prepping for a potential loss in revenue due to the security frictions that SCA might bring. These extensions will only be granted to a select few retailers, however. About the Tracker.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

MAY 11, 2020

The pandemic has given a boost to social commerce. Many social channels like TikTok, Instagram and Facebook have seen more commerce activity as the digital shift continues to gain momentum. For example, fashion brands have found success on Instagram and its visual strength.

Branding 148

Branding social media Video Miami 148