PYMNTS

DECEMBER 31, 2020

This study assessed how restaurants’ customer engagement strategies have evolved since the pandemic's onset, and helped identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs). Key Data Points: It takes only 78.5

Data 277

Data Innovation Payments Millennials 277

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth. “It’s

User Experience 100

User Experience Digital Banking Customer Experience System 100

PYMNTS

JUNE 27, 2017

He also offers advice for how to innovate in the field. Here is an excerpt of the conversation: PYMNTS: How would you define your company’s approach to innovation? PYMNTS: Where do you look for innovative ideas, and why? PYMNTS: What is the most innovative thing you’ve ever done? JB: Innovation often means taking a risk.

Innovation 145

Innovation System Mobile Trends 145

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? From global customer acquisition efforts to real-time personalization of the user experience to infrastructure technology management, the opportunities are endless.”. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

MARCH 24, 2020

Uber, after all, may have dozens of people staffing the payments side of the operations, but smaller firms simply do not have comparable resources.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

JANUARY 15, 2019

In the digital age, quick-service restaurants (QSRs) can use all sorts of technology to improve the customer ordering experience. From in-store kiosks to mobile apps, new innovations are giving diners the chance to ditch the line and order through other channels. percent of customers. percent of customers. percent of customers.

Innovation 125

Innovation Mobile Management Branding 125

PYMNTS

JANUARY 22, 2019

At the World Economic Forum in Davos, Switzerland, executives of PayPal and Mastercard touted partnerships between financial technology companies and banks as a positive way to gain customers’ trust and innovate new ways for customers to interact with their finances. On Tuesday (Jan.

Fintech 194

Fintech Apple User Experience Examples 194

PYMNTS

OCTOBER 6, 2020

At a time of increased consumer use and acceptance of the new COVID-era digital lifestyle, the pressure is mounting on large, legacy lenders to accelerate their innovations – or become obsolete. unveiled its next generation of operating software for ATMs, designed to integrate the now decades-old cash-dispensing machines into the digital age.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

DECEMBER 18, 2020

In the face of the global pandemic, restaurant chains have had to alter their service operations to accommodate social distancing requirements and the new normal as we know it. So, what digital innovations should restaurants use to boost customer engagement and which solutions can help them generate more revenue during this time?

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

FEBRUARY 29, 2016

Just because businesses are interested and willing to adopt payments innovations doesn’t mean it’s going to happen. s Bacs and Faster Payments systems, for example. They really hadn’t been very innovative around that franchise for a long time.”. markets that could be slowing down the digitization of electronic B2B payments.

Innovation 100

Innovation Fintech Tools Technology 100

PYMNTS

JULY 16, 2019

Banks are innovating their application programming interface (API) platforms to allow for more third parties, while online merchants are prepping for a potential loss in revenue due to the security frictions that SCA might bring. For other companies, GDPR is the main concern as they move to expand operations within Europe.

Strategy 188

Strategy social media Regulation Retail 188

Perficient

FEBRUARY 24, 2021

2020 was a year that challenged companies in every industry to not only adapt to an increasingly digital world, but to innovate quickly and accelerate their digital initiatives to survive in the competitive marketplace. Examples include India and China. Examples include Colombia, Mexico, and Costa Rica. Cost-Effective.

Software 294

Software United States Strategy Regulation 294

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan. That is an 11.6x

US 195

US Training Examples Data 195

PYMNTS

NOVEMBER 19, 2020

This shift has prompted many eateries to rely on emerging tools like artificial intelligence (AI) to better manage various aspects of their operations as consumers transact remotely. The technology is also credited with helping them meet diners’ demands for seamless purchasing experiences as well as enabling them to battle fraud. .

Boston 200

Boston Fraud Meeting Mobile 200

PYMNTS

SEPTEMBER 30, 2020

While budget restraints can make technological investments a challenge for public sector entities, there are drawbacks to relying on legacy infrastructure, from both capability and user experience perspectives. The coronavirus crisis has emerged as a major example for prospective talent to understand the value of the public sector.

Resources 244

Resources User Experience Tools Technology 244

PYMNTS

JANUARY 6, 2021

At a high level, he said, electronic payments generate value for FIs because they are able to monitor how and when (and why) people pay, which can give rise to innovation within the financial services space with new services that prove useful to consumers.

Payments 363

Payments User Experience System Mobile 363

PYMNTS

DECEMBER 29, 2020

One recent example of a response to the proliferation was the inclusion of a long-fought anti-money laundering (AML) provision within the recently passed defense spending bill in the U.S. It’s great to see the prioritization on innovation with this bill,” Wingert said, calling the AML regulatory changes important.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

FEBRUARY 2, 2018

In the Lounge, guests will have the opportunity to try out a contactless payments experience featuring Diebold Nixdorf’s latest concepts — and some other innovations, too. “We The UX Experience. At the event, consumers will witness the “user experience” they don’t realize they could be having.

Minneapolis 150

Minneapolis ATM User Experience Innovation 150

PYMNTS

JULY 29, 2020

For example, Neou , an on-demand live-streaming platform for exercise trainers, raised $5 million from investors in June to help build what CEO Nathan Forster called a new centralized platform for streamed fitness. Those that have done so are often operating by appointment only, or with restrictions on what equipment can be used.

Exercises 157

Exercises San Francisco Community User Experience 157

PYMNTS

NOVEMBER 16, 2020

It is now not only a competitive advantage, but an essential requirement for lenders to operate digitally, said Marceau. It's about removing digital friction for the customer, simplifying the user experience, accelerating the time they can access their funds," he said.

Lending 289

Lending Technology Capital Meeting 289

PYMNTS

JULY 7, 2020

It also opened the door for a boom of FinTech innovation and a flood of alternative lenders targeting the small- to medium-sized business (SMB) segment. And while the PPP initiative ultimately saw some major successes, Diamond noted that its rocky start was the latest example of big banks’ digitization struggles.

Lending 171

Lending Industry Fintech UX 171

PYMNTS

JANUARY 14, 2021

The company said that while retailers often come up with innovations , “bringing these ideas to in-store trials, iterating them quickly and rolling them out at scale takes years. He said Elera allows other retailers to capture such data in a system that operates at scale, which Amazon has so far not done with its Amazon Go concept.

System 189

System Retail US Data 189

PYMNTS

JUNE 22, 2020

Expanding into a new market — even one as geographically close as Mexico, for example — would present a number of logistical hurdles that many businesses may not be equipped to handle. Credit and debit card penetration in markets like Mexico is still low compared to the U.S. Global Reach, Local Payments Solutions.

Strategy 230

Strategy Payments America Examples 230

PYMNTS

SEPTEMBER 25, 2019

The interview happened during a time of expansion and aggressive future planning for the company, a small business and consumer micro-lending technology company that operates in Nigeria. One recent example comes from Kuda , Nigeria’s first digital-only bank with a standalone license. That’s not all. So that’s our starting point.”.

How To 130

How To Lending Digital Banking Examples 130

PYMNTS

JULY 30, 2019

While the company may be operating in a different market than the U.K., The market as a whole can benefit from the competition and innovation that open banking will provide to the industry.”. Europe, U.S. and other areas where open banking initiatives are taking off. “In Finding Financial Inclusion.

User Experience 122

User Experience America Analysis Industry 122

Perficient

AUGUST 30, 2022

Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. For example, if a two-week sprint is 80 hours of work, a team should plan for 60 hours of power work per engineer. because it would impact the user interface and user experience, and thus, the production process.

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

SEPTEMBER 7, 2017

There’s interaction with marketing and customer service teams, an eagle eye on data fraud — oh, and no small amount of effort devoted to innovation. On new solutions, I spend time in fundamental research analyzing new market trends, topics and use cases and exploring how to develop innovative technologies to expand into those areas.

Analytics 116

Analytics Fraud Innovation Industry 116

PYMNTS

OCTOBER 29, 2020

This rapid expansion has created an unprecedented need for merchants to optimize their payment operations in a way that is cost-effective and has the potential to enhance user experience. It is therefore critical for businesses to realize that managing payments operations is not a one-step process but an ongoing conversation.

Payments 109

Payments Analysis Operations Resources 109

PYMNTS

JANUARY 30, 2018

Regardless of where blockchain makes its mark, what is certain is that corporates have to trust that a largely unfamiliar innovation will work the way it should; that means securely, efficiently and easily. One way to get consumer confidence is that someone has to look after the issue of fraud,” he told the publication. “At

blockchain 144

blockchain Security Software Tools 144

Insights on Business

NOVEMBER 12, 2018

Today, governance, risk and compliance (GRC) is being transformed by not only rapidly-evolving regulatory standards and growing costs of non-compliance, but also by the clear and present need for greater GRC adoption/engagement – by the first line of defense – while delivering added value by empowering business users.

Compliance 107

Compliance Technology User Experience Analytics 107

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

Bobsguide

JULY 12, 2022

To respond to these expectations, banks must change the underlying processes and legacy culture in a personalised manner, opening up their service ecosystems, and driving innovation in order to provide financial services 24/7 via any channel. The rise of composable banking. Plug and play – a growing trend.

Software 88

Software Customer Experience User Experience Mobile 88

PYMNTS

JANUARY 24, 2020

Healthcare reimbursements are a prime example of an important business function stuck in a paper past. It’s a big hit with users. The whole [disbursements] process now is set up for self-service,” Shutterstock Vice President of Content Operations Paul Brennan recently told PYMNTS. “It

Video 132

Video User Experience Payments Study 132

Celent Banking

NOVEMBER 12, 2014

The neo-bank model and acquisition of innovation are not that dissimilar, and BBVA´s acquisition of Simple is the conflation of both strategies. This could be the way forward for institutions that are struggling with adapting the existing operating model to digital financial services.

social media 232

social media Customer Experience Branding Mobile 232

PYMNTS

JUNE 10, 2020

According to the report, 82 percent of those between the ages of 18 and 24 bank exclusively through mobile channels, for example. Digital’s appeal to younger users has not been enough to push all FIs to offer comprehensive mobile banking services, however.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

APRIL 4, 2019

The recent winners we have been seeing in the space have really won because of seamless functionality and well-executed user experiences. The Citi study referenced above, for example, found 87 percent of Americans would still trust traditional banks more than non-bank financial institutions.

Mobile 169

Mobile Study Security social media 169

NCR

JULY 26, 2017

We live in an era defined by maximum mobility and service availability for consumers, where great strides in technological innovation have created an expectation for people to be able to access the things they want, when they want them. Consider the impact the likes of Amazon and Apple have had on the retail and music industries.

Mobile 81

Mobile ATM User Experience Meeting 81