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A new digital bank needs a new customer service experience

Insights on Business

At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. For example, there are teams focusing on: Onboarding and Enchantment. –> Explore IBM Banking and Financial Markets Solutions.

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10 Big Bank Marketing Lessons from the ABA Bank Marketing Conference

South State Correspondent

Bank Marketing Lesson 9: Goal Setting – A Common Theme. Many sessions discussed the importance of setting clear goals for any marketing effort, such as the talk by Jessica Reese (graphical notes below), the Social Media Manager for Arvest Bank (AR, $27B). The audience learned from these banks’ mistakes and successes.

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#BankSocial: A Conference to Attend in Person

NCR

That’s why some of us from Banking.com will be attending, and even actively participating in, the Bank Social Media Conference , which is set for April 7- in Newark, N.J. On the one hand, social media within retail banking is still in its infancy, yet it’s raging with innovation and experimentation (at least when budgets allow).

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FinovateSpring 2017 Live Blog – Day 2

William Mills

They use “continuous data validation” to verify each data element as it is input, for example it verifies the telephone number as soon as it is entered. From their web site: We create, design and develop innovative applications, combining talent and technology to achieve high impact creative solutions for our clients’ needs.

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FinovateSpring 2016 Live Blog – Day 2

William Mills

Katerina Frolovicheva (MD, Technologies Innovations). This is a leading bank in Russia, with a track record of fintech innovation. What’s the market strategy? David Carr (Innovation Manager). Demo: In Instagram – Example dude sees an ad for sunglasses from a bank called Genius. Bank XXI Department).

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Finovate Fall 2016 Live Blog – Day 2

William Mills

Example of clients wants bond’s from Asia, Investor and put in all of their investment details, including amount, range, and the platform will give you all the “approved” bonds that the platform recommends. Auto-financing is ripe for innovation. 10:50 am Moonraft Innovation Labs – [link] – @moonraft. yield, etc.

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FinovateSpring 2016 Live Blog – Day 2

William Mills

For example, with a Letter of Credit, you can now add a cryptograhic signature that can’t be forged. Blake Wood (SVP & Director, Program Innovation). They are bringing financial data aggregation to the personal wealth management market. Mills-Grimes is the Digital Marketing Consultant at William Mills Agency.

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