Fri.Dec 06, 2019

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Chase's Brown wants customers to feel like they accomplished goals

Payments Dive

Marbue Brown, head of customer experience for consumer banking at JPMorgan Chase, believes that customers need to walk away feeling fulfilled when they engage the bank at the branch, on the phone or within the mobile app.

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Weekly Wrap: Canadian fintech gets funding injection, as BMO tackles gender identity

Bank Innovation

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, December 6, 2019. In this episode, Suman Bhattacharyya, senior editor, and Angely Mercado, associate editor, discuss the following news developments: How Canadian venture capital firm Portag3 is continuing its global push with the recent close of a C$427 million […].

Video 243
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November Employment Report Shows Underlying Strength

Abrigo

The morning’s Employment Situation Report from the Bureau of Labor Statistics showed a fairly (and surprisingly) strong labor market. There were 266,000 new jobs added in the month of November, compared to the 188,000 new jobs expected. The headline unemployment rate (U3) and the broader measure of labor underutilization (U6) both ticked down by 0.1 percentage points to 3.5% and 6.9%, respectively.

Report 195
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Canada’s CWB Bank to embed ‘explainable AI’ in digital platform

Bank Innovation

Canadian business bank CWB Financial Group will roll out personalized insights within its app and online platform in 2020. Jeff Wright, CWB’s senior vice president of client solutions, said the bank will be able to deliver proactive advice on cash flow challenges and opportunities, including, for example, personalized guidance on money management, forecasts and product […].

Examples 221
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Elevating Accounting Practices: The Power of Outsourcing and Automation in the Digital Age

Speaker: Nancy Wu, Head of Sales and Customer Success at SkyStem

Join us for an enlightening webinar as we delve into the transformative realm of modern accounting practices. In today's digital age, the convergence of outsourcing and automation has revolutionized how businesses manage their financial operations. In this webinar we will explore the synergistic potential of these two strategies to streamline processes, enhance accuracy, save cost and drive strategic decision-making.

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Why Installment Payments Are Fashionable This Holiday Season

PYMNTS

Consumers — especially millennials and Generation Z — are looking for new commerce experiences during the 2019 holiday season. However, they are also hesitant to pay for those new experiences with credit cards or other traditional financing options. Debt from the previous holiday shopping season has made these younger consumers credit-shy, but it has not limited their appetite for holiday spending.

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Trucking Payments Tools That Are In It For The Long Haul

PYMNTS

The growing significance of the gig economy is changing how businesses handle their payments. Corporations recognize that paying freelancers for ad hoc projects is a different ball game than issuing regular payroll disbursements to hourly or salaried employees or contracting with large suppliers. Gig workers frequently want compensation that is delivered rapidly — not at the end of a two-week pay period — and more than a third of financially struggling gig workers would switch platforms to get p

Tools 186
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Applications open for the 2020 DEMOvation Challenge

Bank Innovation

Auto Finance News is excited to announce that applications are open for the 2020 DEMOvation Challenge, which will take place at the Auto Finance Innovation Summit on March 10-11 at the Omni San Diego. The 4th annual DEMOvation Challenge offers startups 5-years-old or younger the opportunity to showcase their technology in front of a wide […].

San Diego 195
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RBC Says Amazon’s B2B Unit Will Be Worth $31B By 2023

PYMNTS

Royal Bank of Canada (RBC) Capital said there’s an overlooked part of Amazon ’s ecosphere of services that’s being casually overlooked but will be extremely profitable for the company in the coming years, according to a report by CNBC. RBC said Amazon Business will see revenue exceeding over $30 billion in just a few years. “We believe Amazon Business has largely been ignored by investors,” said Mark Mahaney, RBC Capital Markets analyst.

Capital 149
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Banks shouldn't worry about Libra's big promises

Payments Source

Not only are cryptocurrencies treading deep into the muddy waters of regulation, but they still lack the trust of most of the banked population says Tidal Commerce's Drew Sementa.

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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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Consumers’ Growing Appetite For Order To Eat

PYMNTS

The convenience of mobile order delivery has spurred top-line growth for quick-service restaurants. And, increasingly, several of the marquee names in the space have devoted time and significant sums of money to develop the mobile ordering experience. The investments represent a key component of the firms’ business models, enabled by AI and other advanced technologies, as shown in the latest Order to Eat Tracker.

Mobile 133
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U.S. Core Providers Supporting the Credit Union Movement

Jack Henry

A look at the core players. More than 600 credit unions have changed core processors in the past five years. The pace of change and transformation happening in the financial services space makes selecting a technology partner more important than ever. Each year, Callahan develops a valuable resource guide to help credit unions explore their core processing options.

Resources 120
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On-Demand Payroll Leads B2B FinTech Funding

PYMNTS

This week saw B2B FinTechs targeting a range of pain points for business customers around the world, as investors put nearly $462 million in combined funding into the space. From Singapore to the U.K., backers focused on accounts payable (AP) technology, cannabis procurement and small business lending, to name a few – but it was a FinTech specializing in the high-growth market of on-demand payroll that secured the top spot in this week’s roundup.

Fintech 133
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Faster wage payments expand to more restaurant workers

Payments Source

As more industries explore the potential of providing faster access to wages, restaurant management software provider Delaget has partnered with financial wellness mobile app provider Branch to expand the reach of instant earned wage access availability.

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The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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Retail Holiday Hiring Reflects Focus On eCommerce, Speed

PYMNTS

With a greater emphasis on speed and online shopping, holiday hiring needs have changed amid shifting consumer preferences. Large retailers are set to hire approximately 790,000 seasonal workers this year in what would mark the second year of significant growth following years of stagnation, per data from the Challenger, Gray and Christmas outsourcing firm, CNBC reported.

Retail 132
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Morning Brief 12.6.19: Grab's payment card debuts in Singapore

Payments Source

U.K. regulators pressure banks on outages; Uber Eats adds a group order button; and other information you need to start your day, from PaymentsSource and around the web.

Cards 90
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Envestnet | Yodlee CEO: Helping FIs Prep For ‘Next-Gen’ Data Aggregation

PYMNTS

The past few years have seen contentious relationships between financial institutions (FIs) — particularly larger ones — and data aggregators. At a high level, FIs have been concerned about how data is used, accessed and monetized by these aggregators, as FinTech firms have made headway in providing apps and services. However, a thawing is underway, driven by Open Banking, which requires that financial institutions give consumers the ability to share their data with third parties, including FinT

Data 132
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Russian 'Evil Corp' is behind a decade of bank hacks, U.S. says

Payments Source

The U.S. unveiled criminal charges and sanctions against members of a group that calls itself Evil Corp, which authorities blame for some of the worst computer hacking and bank fraud schemes of the past decade.

Fraud 90
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Why Is CRE Lending Stuck in the Past? Top 3 Reasons for Digital Resistance

Commercial lending is on the verge of a resurgence, but traditional processes are an obstacle. Explore the top 3 reasons for resistance to digital transformation and how overcoming them can pave the way for growth and efficiency. Discover why embracing automation and digital solutions is crucial for success in today's competitive landscape. Discover how GoDocs helps commercial lenders in the digital era with seamless integration and a borrower-focused approach.

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Trade Credit: When ‘Status Quo’ Means It’s Time For A Change

PYMNTS

For Eyal Shinar, CEO of Fundbox , understanding the burden that cash-flow bottlenecks and delayed invoice payments have on B2B companies came through personal experience. His mother, who owned a small staffing business, regularly faced cash-flow constraints as business clients would wait months to pay for staffing services provided. The business grew quickly, but high growth means higher costs.

Data 132
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Podcast: New technologies for increasing debit card revenue

ATM Marketplace

Despite the plethora of payment choices we have today, many of us are still using our debit cards. Carol Specogna, Fiserv's VP of card services, gives an overview of the market and talks about new technologies that FIs can leverage to boost their debit card revenue.

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Deutsche Bank Settles AML Scandal For $16M

PYMNTS

Deutsche Bank has settled a case with Frankfurt prosecutors that involved a raid on its offices and resulted in a huge hit on earnings and stock value over suspected money laundering, according to a report by Bloomberg. . The fine is a relatively small one at 15 million euros ($16.6 million), and is a consequence of the bank not flagging suspicious transactions in time, as well as not having enough anti-money laundering (AML) oversight.

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Deutsche Bank gives crypto enthusiasts some hope to hang on

Payments Source

After a rough start to life, crytocurrencies may be on the cusp of a breakout decade if Deutsche Bank AG’s contrarian call comes true.

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2024 Lending Outlook: Innovations and Evolutions in the Financial Sector

As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.

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FTC Issues Opinion On Cambridge Analytica Scandal

PYMNTS

The Federal Trade Commission (FTC) found on Friday (Dec. 6) that British political consulting firm Cambridge Analytica lied to people about the data it was collecting from Facebook, and that it used it to profile and target voters, according to a report by Reuters. The FTC also found that the firm lied about how it was participating in the Privacy Shield framework between the EU and the U.S., which is a pact relating to the transfer of personal data across borders.

Data 131
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ABA Data Bank: Banks Continue to Serve and Protect Older Americans

ABA Community Banking

Access the ABA Foundation’s Older Americans Benchmarking Report. The post ABA Data Bank: Banks Continue to Serve and Protect Older Americans appeared first on ABA Banking Journal.

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Vroom eCommerce Sales Platform Raises $254M

PYMNTS

Vroom , an online marketplace for buying and selling vehicles, has raised $254 million in a Series H funding round, according to a release by the company. Durable Capital Partners led the round, and T. Rowe Price Associates, L Catterton and others participated. Vroom has raised $721 million so far. The company created a platform that puts the car buying process directly under the control of buyers and sellers, without the need for an intermediary or car dealership.

Detroit 131
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Rebranding Your Bank: A Series

ABA Community Banking

ABA Bank Marketing presents an exclusive five-part series on the when, why, what and how of rebranding a bank. The post Rebranding Your Bank: A Series appeared first on ABA Banking Journal.

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Top 10 Benefits of Automating Loan Modifications for Commercial Lenders

Get ready for the wave of $1.2 trillion in commercial debt maturing in the next 24 months with GoDocs' ModDocs® platform. Traditional loan modifications are slow, expensive, and prone to errors, which put lenders at risk. But with ModDocs®, you can enjoy an innovative solution that eliminates attorney fees, allows on-the-fly loan modifications, and ensures compliance.